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Closing Date:

25 May 2026

Closing Date:

25 May 2026

Annually:£60,000 per annum
Region:Nationwide or Remote
Location:Nationwide
Department:Quality & Practice
Vacancy Type:Secondment
Working hours per week:35
Duration of Fixed Term:12 months
Closing Date:25 May 2026

Are you looking for an exciting role within an organisation where the work you do makes a real difference to children? If the answer it's yes, the Strategic Service Manager for Quality and Practice could be exactly what you're looking for.

Do you have experience of:

providing strategic leadership for the continued development, implementation and evaluation of quality assuance Frameworks?
defining and developing a robust second line of defence?
providing professional challenge and advice to senior colleagues to ensure continuous practice improvement?

You will be responsible for :

Providing reports on the efficacy of the Services Practice and Quality Framework using data from the first and second line of defence.
Provide expertise and guidance to the first line by providing independent advice to new service development .
Developing systems to ensure student social workers and newly qualified workers are suitably supported

What skills do I need to be the Strategic Service Manager for Quality and Practice Team?

are you a qualified, registered social worker?
do you have significant experience of managing a team undertaking safeguarding and child protection practice?
do you have extensive experience and a proven track record of success in a leadership role in the continued development and delivery of a quality assurance framework?

Why join the NSPCC?

Any one of our people will tell you that a huge reward in itself is making a difference to children's lives. But we know it's a competitive world, and it's important to feel valued in your role and receive more practical, tangible benefits. We offer salaries that are at least comparable with the top charities in the UK, as well as these benefits.

Generous annual leave- 29 days per annum plus bank holidays for full-time employees (pro-rata for part-time). 32 days per annum after five years' continuous service.
Employee discounts- Our discounts portal gives you online access to over 3,000 discounts and offers.
The Employee Assistance Programme (EAP)- an independent, free, personal support service. It can provide information, support and advice to support your health and wellbeing.
Pension- building up a good pension is something we want to help you achieve with our flexible, tax-efficient pension schemes.
Life assurance scheme- All employees will be given life assurance of one times their salary, unless they join the NSPCC Group Personal Pension Scheme, where members are given life assurance of five times their salary.

Join us and make a difference. You'll grow, be challenged, and help change millions of young lives for the better.

Ready to apply?

If this is the role for you, please click the button ‘apply' to start your journey. You can find more information on all recruitment stages on the Career page.

Still have questions about the role?

For an informal chat about the role, please contact caroline.watts@nspcc.org.uk

If you are interested in applying for this role, we encourage you to apply early. To help us manage the process we may close the vacancy before the advertised closing date should we receive a strong response to the role.

In keeping with our values and our policies, if any individuals who are regrettably at risk of redundancy apply for a role and meet the minimum essential criteria they will be given priority consideration. We hope that you understand our position on this and that this will not discourage from applying. We cannot predict who, internally, will apply for a role, or whether they will meet the minimum essential criteria. Where no at-risk candidates meet the minimum essential criteria, all applications will be considered as normal.

Supporting Documents

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

At the NSPCC we are on a journey to becoming a trauma-informed organisation for the children, young people and families that we work with, as well as our staff and volunteers. To be trauma-informed is one of the guiding principles that shape and guide our 2021-2031 Strategy. This means understanding the nature of adversity, trauma, and resilience so that we can work towards reducing and preventing further harm and promoting recovery and healing. Coming to work at the NSPCC will provide the opportunity for you to join us in our commitment to becoming a trauma-informed organisation.

NSPCC is that the NSPCC highly embraces,

encourages and promotes diversity and

inclusiveness of staff.

Siobhan Walters / Children's Services

Connect with a cause that needs you!

Strategic Service Manager for Quality and Practice