Staircasing & Income Officer

Salary: £32,755 per annum

Location: Flexible - able to travel within our operating region

Hours: 37 Hours per week

Position Type: {Advertised Full Time / Part Time}

Expiry Date: 26/05/2026 23:59

The Vacancy

We are looking for a proactive and customer-focused Staircasing & Income Officer to join our team, managing a varied caseload of staircasing, resale, remortgage and shared ownership transactions from instruction through to completion.

In this role, you’ll ensure all enquiries and leads are accurately recorded and progressed in a timely manner, taking ownership of your caseload and maintaining regular contact with stakeholders. You’ll work closely with customers, solicitors, valuers and mortgage advisors to deliver a smooth, efficient and professional service, providing clear guidance on leases, staircasing and resale processes while ensuring compliance is maintained at all times.

You’ll be responsible for reviewing legal documentation for accuracy, processing completion paperwork on the day of completion, and ensuring all relevant teams are notified promptly. You’ll maintain accurate records across CRM systems in line with GDPR requirements, support AML checks, and ensure data quality to support reporting and performance monitoring.

Alongside this, you’ll play an important role in maintaining and improving service delivery by producing accurate management information, supporting wider team administration, and providing flexible support to the Sales Team when required.

You’ll also attend meetings, events and open days, and respond professionally to telephone, email and voicemail enquiries.

The role requires flexibility, including occasional evenings and weekends, to meet operational needs and occasional travel required within operating regions for team meetings. 
 

About You

You’ll ideally have GCSEs (or equivalent) including English and Maths, along with experience in a customer-focused or property-related environment. You’ll be highly organised, confident managing your own workload, and comfortable working to deadlines in a fast-paced environment. Strong communication skills, attention to detail, and a proactive, target-driven approach are essential, along with confident use of Microsoft Office and CRM systems.

It would be beneficial if you have experience within Shared Ownership or Leasehold property, a good understanding of the property sales process and mortgage market, and familiarity with Homes England guidance.

What We’re Looking For

A motivated individual who takes ownership, delivers excellent customer service, and thrives in a role where accuracy, communication and organisation are key. You’ll be joining a supportive team where your work directly contributes to successful outcomes for customers and the achievement of income targets.

What’s in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues’ careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives.

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.

The Company

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