Service Manager

Service Manager

locations

Willow House

time type

Full time

posted on

Posted Today

job requisition id

JR013143

Location: Willow House, 120 Chapel Lane, Coppull, Chorley, Lancashire, PR7 4PNWorking Hours: 37 hours per weekContract Type: PermanentSalary: £35,520.00 – £51,060.00 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

Make a Real Difference in Your Community

Are you an experienced leader with a passion for delivering high-quality support services?

We're looking for a compassionate and motivated Service Manager to lead one of our services based at Willow House, Coppull, Chorley.

This is an exciting opportunity to inspire a dedicated team, drive service excellence and make a lasting difference to the lives of the people we support.

If you're passionate about person-centred care, empowering teams and improving outcomes, we'd love to hear from you.

About the Role

As Service Manager, you will be responsible for the overall leadership and operational management of the service, ensuring the delivery of safe, effective and high-quality support in line with Waythrough's values, contractual requirements and regulatory standards.

You will provide leadership to a dedicated team, creating a positive and inclusive working environment where colleagues feel supported to deliver outstanding services.

Working collaboratively with internal teams, commissioners, health professionals and partner organisations, you'll ensure the people we support receive compassionate, person-centred care that promotes independence, wellbeing and recovery.

You'll be responsible for maintaining high standards of quality, safeguarding, compliance and performance, while identifying opportunities for continuous improvement and service development.

This is an excellent opportunity for an experienced manager who enjoys leading people, developing services and making a genuine difference within their local community.

Key Responsibilities

As Service Manager, you will:

• Lead the day-to-day operational management of the service.

• Manage, motivate and develop a multidisciplinary staff team.

• Ensure the delivery of safe, effective and person-centred support.

• Monitor service quality, performance and contractual outcomes.

• Manage service budgets and resources effectively.

• Ensure compliance with safeguarding, health and safety, regulatory requirements and organisational policies.

• Analyse performance data and implement continuous service improvements.

• Build and maintain positive relationships with commissioners, healthcare professionals, partner agencies and other stakeholders.

• Promote a culture of inclusion, recovery, dignity and respect.

• Support recruitment, supervision, appraisal and ongoing development of staff.

• Lead on quality assurance activities, audits and action planning.

What You'll Bring

We're looking for someone who has:

• Experience managing services within health, social care, mental health, supported housing or a related sector.

• Proven leadership and people management experience.

• Experience managing budgets, performance targets and quality standards.

• Excellent communication and relationship-building skills.

• Strong organisational and problem-solving abilities.

• A sound understanding of safeguarding, risk management and regulatory compliance.

• A commitment to delivering high-quality, person-centred services.

• A relevant professional qualification in health, social care or a related discipline, or equivalent management experience.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our

  Way to GoandAspirationsportals

• £500

  Recommend a Friendbonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date: