Senior Support Worker - Swansea Rough Sleepers Intervention Team

Hours of Work: 37.5 hours per week, hours between 07:00-17:00 on a 4 week rolling rota with one weekend in four - hours are 07:00-12:00 on a weekend

The Wallich is a leading homelessness and rough sleeping charity in Wales. For more information about our innovative work to support people across the country, visit The Wallich website.     www.thewallich.com/about-us

Project Description

This is a varied role supporting street homeless and vulnerably housed clients. Working as part of a close-knit supportive team on the breakfast run, at Zac’s Place (where shelter, food & drink, referrals to outreach nurses, clothing and showers is available), and outreach support across the Swansea answering StreetLink and local authority emails.

We also allocate Emergency Beds and manage chalet accommodation. Our role is to provide short-term humanitarian support (food, drink, clothing, personal hygiene, referrals to partner agencies for health, housing and benefits) but also very much to support clients to move into accommodation with the necessary support to succeed.

Purpose of Role

To coordinate and provide support that enables and empowers Service Users to address housing and/or personal difficulties, build their skills and confidence, and ultimately improve their ability to access and maintain accommodation. The support will not create or increase dependence. It will ‘do with’ rather than ‘do for’. Support will help people improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes.

In addition to the above Senior Support Workers will also carry out the following:

• To assist the Service Manager in managing the Project and to deputise when necessary.

• To liaise closely with Swansea Hostels, Housing Options, other Wallich Projects, and Swansea agencies.

• To take an active role in progressing the breakfast run and assertive outreach role of the project. To allocate emergency beds and emergency chalets following appropriate procedures for health and safety, client safety, staff safety and good building management.

• To be responsible for allocating work to Support Workers in the Managers absence and capable of making difficult decisions regarding an individual’s welfare and accommodation.

• Applicant should be competent in using computers, sending emails, attaching documents, attending meetings via Teams and ideally in using Inform or similar. With a good understanding of Microsoft office.

This role is subject to an Enhanced DBS check

Please note: Driving Licence and access to own vehicle is essential for this role - you will be required to drive the project van

We are not utilising agencies with this role and kindly ask that agencies do not approach to assist us with this vacancy.

Follow the link below to view the full job description and person specification. Please refer to this information when completing your CV and Cover Letter - for your cover letter please summarise how you meet the requirements of this role as detailed in the job description ; see our

page for further tips on what to include:Application Guidance

Closing date for this vacancy is 29th May 2026 at 09:00am.

The Wallich reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.

At The Wallich, we’re fully committed to supporting and improving Equity, Diversity and Inclusion to ensure we’re the best community we can be. There is always still room to evolve and improve and we are striving to create an environment where all staff can bring their authentic selves to the workplace. We welcome and encourage applications from all backgrounds and if you would like any support with your application or to discuss any adjustments that you may require, please contact recruitment@thewallich.net or call 02920 668 464