Registry Support Assistant
Registry Support Assistant
- Posted 07 May 2026
- Salary Grade 4, £25,804 - £27,319 per annum
- LocationGlasgow
- Reference198956
- Expiry 21 May 2026 23:45
Job description
Please note, this vacancy is open to current University of Glasgow employees only.
Job Purpose
The Student Records Administrator will support core Registry business processes and service delivery through the annual cycle of activity, across all Registry Teams: Immigration Compliance, Financial Aid, Student Records, Graduations, and Exams.
The postholder will provide agile and flexible support at peaks times of activity, including both in-person student-facing activity and data-processing activity. This role reports to the Student Records Manager and requires regular liaison with other key stakeholders in Services, Schools and Colleges.
Main Duties and Responsibilities
1. Provide first line support to Registry staff to deliver services (Events, Visa Registration, Exams, Registration, Enrolment, Financial Aid Support) at key periods throughout the year.
Use MyCampus and other systems to access, input, maintain and process data in support of the work of the Department. Including:
* Processing student withdrawals in MyCampus
* Assistance with preparations for creation of student data for the new academic year.
* Validation, and where applicable, recording of student data in MyCampus.
* Manipulating and processing student data in general.
2. Assist with the resolution of helpdesk calls received by Registry teams. Where applicable liaise with other staff within the Registry, other Academic and Service Departments and/or external organisations to provide and exchange information needed to progress work/resolve enquiries.
3. Support in venue administration and event operations such as ID card distribution, visa registration, graduations or other Registry functions.
4. Follow and maintain standard operating procedures for data processing activity across teams. Including financial aid data, student record data, and immigration compliance data.
5. Support service and operational delivery with administrative support such as exam pack preparation, graduation parchment preparation.
6. Process and record student data, including pulling reports from MyCampus, cleaning and analysing data, and uploading data into systems.
Knowledge, Qualifications, Skills and Experience
Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework level 5 or 6 (National 5 or 6, Scottish Vocational Qualification level 2 or 3) or equivalent, and experience of personal development in a similar role
Desirable:
B1 A knowledge of university administrative systems, structures and procedures.
B2 HNC, VQ 3, Higher Grades, City and Guilds or equivalent in business/office administration/IT or related subject.
Skills
Essential:
C1 Good communication and organisational skills.
C2 Ability to work effectively both independently on own initiative and/or as part of a team.
C3 Well developed IT skills, in particular the use of Microsoft Office (Word, Excel, Outlook) and large database information system operations and data input.
C4 Able to multitask and pay attention to detail.
C5 Ability to plan or schedule work days and weeks ahead, and to respond to changing pressures or requirements with the ability to prioritise effectively.
C6 Able to input data quickly and accurately.
C7 Able to work flexibly and contribute to overall team effort with a positive and enthusiastic approach.
Experience
Essential:
E1 Relevant work experience in a similar role.
E2 Experience of working with a database to input, maintain and process data.
Desirable:
F1 Experience in a Higher Education or other educational environment.
F2 Experience of using MyCampus or other student records systems.
F3 Experience in a busy and customer focused environment.
Terms and Conditions
Salary will be Grade 4, £25,804 - £27,319 per annum pro rata.
This post is part time (17.5 hours per week) and fixed to 31 January 2027.
Please Note: The University would consider a secondment opportunity for this post. Applicants should seek clearance for release for secondment from their line manager before making a formal application.
Closing date: 21 May 2026
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.