Receptionist

An exciting opportunity has arisen to join the Reception Team at St Hughs Hospital, Grimsby, part of the Healthcare Management Trust (HMT).

We are seeking a highly organised and patient-focused individual to provide a professional and welcoming concierge-style service to patients, visitors, consultants, and colleagues. You will play a key role in supporting inpatient and surgical admissions, ensuring a seamless and positive patient experience.

The successful candidate will demonstrate excellent communication skills, strong administrative capability, and a commitment to delivering high standards of customer service in a healthcare environment.

• Provide a professional, courteous, and friendly reception service to all patients, visitors, and staff
• Act as a key point of contact for inpatient and surgical admissions
• Respond to patient and visitor enquiries in a timely, efficient, and compassionate manner
• Support patients with completing required documentation, ensuring accuracy and completeness
• Maintain and update electronic patient records and administrative systems
• Book and manage appointments in line with organisational procedures
• Handle telephone enquiries from patients, consultants, and staff
• Process payments and issue invoices where required
• Maintain accurate records of room usage and patient flow
• Sort and distribute incoming and outgoing mail
• Support the smooth and efficient running of ward and outpatient services

Healthcare Management Trust is a non-profit organisation committed to delivering high-quality, patient-centred care. Our hospitals, including St Hughs Hospital in Grimsby and Sancta Maria Hospital in Swansea, provide a wide range of medical services in a supportive and compassionate environment.

We are driven by our vision to be an innovative and high-quality provider of niche healthcare services. Our valuesbeing caring, enterprising, resourceful, authentic, and accountableguide everything we do.

We are committed to supporting our staff through continuous learning, career development, and a collaborative working culture.

Benefits

• Private medical insurance
• Employer pension contribution
• Full time entitlement of 27 days annual leave plus bank holidays
• Enhanced maternity pay
• Cycle to work scheme
• Wellbeing support
• Career progression and training opportunities