{"@context":"https://schema.org","@type":"JobPosting","title":"Pet Welfare Assistant - On-site Services","description":"

Pet Welfare Assistant - On-site Services

Contract: Permanent, 37.5 hours per week

Salary: £24,976 per annum

Location: Hitchin SG4 8EU

Closing date: Sunday 31st May 2026

Interview date: 11th, 12th, 15th & 16th of June 2026

\nWe’re recruiting two

Pet Welfare Assistantsfor onsite animal care, for our Rehoming & Fostering team inHertfordshire!

\nAt Blue Cross, we're dedicated to providing the best care possible to pets in need. As a Pet Welfare Assistant for our onsite services, you'll play an important role in our mission, ensuring that every pet receives the love, attention, and support they deserve during their stay at our Hertfordshire rehoming centre.

More about the role

\nAs a skilled animal handler and assessor, you will be responsible for the ‘preparation stage’ with the pets in our care which involves caring, carrying out assessments and rehabilitation plans, preparing them for the ‘adoption stage’ or the best possible outcome for their circumstances with minimal delay.

\nAs a Pet Welfare Assistant, you will ensure that the welfare standards are met and that rehabilitation plans are followed and supported for pets in our care. Working independently and with the team you will carry out meetings with owners giving up their pet, ensuring all information is recorded, paperwork completed and that the pet is immediately assessed for behavioural or veterinary problems. Working closely with the Adoptions Coordinator you will provide additional in person or virtual advice and practical demonstrations to ensure new owners are fully aware of the work that has been done with the pet and how to continue with any other additional behaviour training or medical provision.

\nThis is a full-time role working 37.5 hours a week on a fixed working pattern.

\nIf you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you.

About you

\nAs a skilled animal handler and assessor, you will be intuitive with pets, empathetic and welfare focused having worked in a similar animal related environment. You will also be used to assessing the needs of a pet, alert to the behavioural signs and have a basic knowledge of the use of medication. In addition, you will have a fundamental understanding that the best welfare intervention for a pet is to find a new home and leave on-site pet accommodation as quickly as possible.

\nYou will be self-motivated, forward thinking with a collaborative and creative approach to your work, which will ensure to bring your best pragmatic ideas for the care of the pets to ensure the best outcome is achieved. In addition, you will be able to quickly assimilate information, be competent at accurately recording information while also conducting conversations with clients and stakeholders. You will be an excellent communicator, approachable with strong interpersonal skills.

\nYou will know what it is like to work in an emotionally charged environment and have excellent ‘bounce back ability’ and resilience. In addition, you will be emotionally intelligent, showing empathy and knowing how to support clients and colleagues.

Knowledge, skills, and experience

Experience of having previously worked or volunteered with domestic animals or in an animal welfare environment.
Previous experience in working in a customer focused environment and used to achieving a high level of customer satisfaction.
Excellent written and verbal communication skills.
Good organisational and administration skills to include computerised systems.
Current full driving licence.

\nIt would be great (but not essential) if you also had:

Qualification or similar experience in animal behaviour or animal training.
Experience of cash handling
Experience of working to strict health and safety procedures.
Understanding of safeguarding issues.

\nWant to know more detail? Great! We have attached the job description which hopefully gives you everything you need.

How to apply

\nClick the apply button below and complete the online application process before the closing date on

Sunday 31st May 2026.

\nWe reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

\nOur people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

\nIn return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

\nOur generous benefits package includes:

Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
Programmes for physical and mental wellbeing support
Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
Health cash plan
Unlimited access to an employee assistance programme
Pension scheme with enhanced employer contribution
Professional fees paid with Continuing Professional Development and personal development support.
Life assurance
20% discount on Pet Plan pet insurance
Enhanced family friendly policies
Recognition scheme
Annual volunteer days
Charity worker discounts across a variety of retailers

\nTo read more about the benefits Blue Cross has to offer, please visit the

'why work for us'page on our website.

About Blue Cross

If you’d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our

\n About Us page

Documents

Our Hiring Process

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