Operational Delivery Trainer

Operational Delivery Trainer

locations

Home Based

time type

Full time

posted on

Posted Today

job requisition id

JR012534

Operational Delivery Trainer

Location: Home based with travel when be required to all sites including our Head OfficesWorking Hours: 37 HoursContract Type: Permanent

Salary: £29,880 - £38,180

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

At Waythrough, we know that real change starts with our people. We’re on the lookout for a creative, passionate Trainer to join our national Learning & Development team and help shape a culture of continuous growth and learning across our workforce.

About the role

As an Operational Trainer, you’ll play a vital role in building a supportive and empowering learning environment that enables people to thrive in their roles and beyond. Working within our Learning & Development team, you’ll design and deliver engaging, impactful training from first induction experiences to ongoing professional development.

You’ll help create inclusive, interactive learning that embody our values of kindness, courage and respect reflecting real-world challenges and supports our mission to break down the barriers that stop people getting the support they need to live a life they value.

As a Trainer, you will be responsible for:

• Designing creative and accessible learning content using a variety of formats tailored to diverse learning needs
• Delivering induction workshops to welcome new joiners to Waythrough, both online and in person
• Facilitating a wide range of workshops and learning sessions to strengthen knowledge and skills across the organisation
• Embedding feedback and evaluation to continuously improve learning experiences
• Producing clear, standardised training materials and documentation
• Collaborating with the wider L&D team to support the delivery of our people strategy
• Staying informed on current best practices and developments in learning, training, and your professional field

Please note you don’t have to be an expert in Substance Misuse or mental health to succeed in this role, we want you to be an expert with people and passionate about learning and development.

While this role is primarily remote, occasional travel will be required to deliver in-person training sessions as needed.

About you

To succeed as a Trainer you will ideally have:

• Experience in designing and delivering training to a range of audiences
• Strong communication and facilitation skills, both online and face-to-face
• A collaborative mindset with the ability to work across teams and with volunteers
• A passion for creating learning that is inclusive, accessible, and values-driven
• The ability to adapt content for different formats, platforms and learning styles
• Knowledge of evaluation methods and using feedback for continuous improvement

But don’t just take our word for it, here is some of the feedback we’ve received:

'Again, another fantastic course well put together by Waythrough. The trainer kept everybody involved engaged. Definitely recommended.' 

‘The training was really dynamic and I felt this group was a safe space to practice and express thoughts’

‘The entire course was interesting and affirmative. I really valued the pieces of education that challenged my views and experiences’

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our

  Way to GoandAspirationsportals

• £500

  Recommend a Friendbonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date: