LIS Customer Services Assistant - Chester

LIS Customer Services Assistant

Are you passionate about books, helping people, and creating calm, welcoming spaces? We’re looking for a full time (36.5 hours per week) Customer Services Assistant to join our Learning and Information Services (LIS) team at the University of Chester, based at our Chester sites, with a strong focus on library services.

In this role, you’ll be supporting the day‑to‑day running of our library, helping students and staff, learning resources and study spaces. You’ll provide friendly, approachable assistance at service points, help with borrowing and returning items, shelving and maintaining book stock, and ensuring the library remains an organised, inviting environment where everyone feels comfortable and supported.

Working closely with the Customer Services Team Leader, you’ll play an important part in delivering a positive library experience. You’ll answer enquiries, assist users with finding books and resources, and help students feel confident using the library – whether they’re new to university life or regular library users. You’ll also help keep our learning spaces tidy, safe and ready for use.

This is a full‑time, permanent role, working 36.5 hours per week. Working a regular evening and weekend day on a rota basis is a part of this role, with time off in lieu during the week. Occasional travel to other University sites may be required.

Join us and be part of a friendly Customer Service team that supports learning, curiosity and the student experience every day.

We encourage applications from a diverse range of applicants.