Details

Investigations Practice and Learning Lead

An exciting opportunity to join Certitude as a Investigations Practice and Learning Lead as we continue to grow.

Job description

Salary: £45,000 per annum

Hours: 37.5 hours

Job Type: Permanent – Full time

Location: Hybrid working - Balham/Ealing office, services and working from home

Interview Date: Friday 22 May 2026

Benefits

• A stimulating work environment full of opportunities to learn and develop
• 25 days annual leave + bank holidays & enrolment onto a pension scheme
• 24-hour Employee Assistance
• Paid Enhanced DBS
• Eye care voucher
• Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase

About the role

The Investigations Practice and Learning Lead is responsible for engaging key internal and external stakeholders to develop and embed excellent investigation practices across Certitude.

You will act as an expert lead and advisor to develop and embed a root cause analysis approach to ensure consistently high-quality investigations are undertaken, and learning outcomes are shared when things go wrong.

Duties will include:

• Act as the expert lead for all investigations, supporting investigators and ensuring that investigations (e.g. disciplinary, safeguarding, formal complaints, financial, grievance, serious incidents etc) are completed in accordance with our policies and processes, working collaboratively with stakeholders.
• Act as the lead for serious incident investigations and complaints, ensuring a consistent high-quality approach and compliance with internal and external requirements.
• Deliver investigations training to colleagues as and when needed, ensuring a pool of competent and capable investigators at all times.
• Engage and collaborate with colleagues in Quality, Learning and Development, HR, Finance and Operations to ensure a consistent approach to investigation, learning and recording of key themes and outcomes.
• Develop and maintain an effective recording system for the collation of investigation reports and appendices, correspondence, outcomes, recommendations, actions tracking and learning dissemination.

About you

To be a Investigations Practice and Learning Lead at Certitude, the following are essential:

• Experience of investigating serious incidents, complaints, safeguarding issues etc within a large/complex organisation.
• Experience of conducting investigations using root cause methodologies.
• Exceptional report writing skills.
• Experience of developing investigation practice in an organisation through training, coaching and mentoring.

To read more about the role and the full person specification, please click on the link on the left of this advert, titled ‘Job Description and Person Specification’.

About the Organisation

We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.

Read more about us on our  website and visit our 

Do you want to be a Investigations Practice and Learning Lead at Certitude? Complete an application form and someone from the Recruitment Team will be in touch! A job description and person specification is attached to this advert. If you have any questions, please email recruitment@certitude.org.uk

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided and we welcome applications from all sections of the community.

We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.

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