Information Officer
Join us as we lead the search for a cure
Below you'll find all of our current vacancies.
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We found 9 roles matching the search criteria
Location: Great Abington, Cambridge CB21 6AD (Agile; approximately 2 days a week from our office)
Salary: Circa £30,000 per annum
ExpiryDate: 31/05/2026
Job Description:
JobDescription: Are you a great communicator, passionate about helping people? Well-organised, with a keen eye for detail? The Information Services team at Alzheimer’s Research UK is responsible for providing information about dementia and dementia research to the public. The team operates the charity’s Dementia Research Infoline and produces and disseminates health information booklets and other resources. The team also has responsibility for promoting research involvement to the public, actively helps people to take part in studies and support the NHS service Join Dementia Research. We are looking for a confident, friendly and proactive person to join us as an Information Officer. Alongside other officers provide day-to-day operation of the Dementia Research Infoline, answering questions from the public with about dementia, dementia research and about opportunities to get involved in research. Reporting to the Information Services Manager, the Information Officer will also play a key role in maintaining the relationship of the partnership between Alzheimer’s Research UK and Join Dementia Research, support in the delivery of outreach projects to underserved audiences and help with the updating and production of the charity’s dementia health information resources. MAIN DUTIES & RESPONSIBILITIES: Day-to-day delivery of the Dementia Research Infoline by responding to public enquiries and providing accurate, responsible and helpful information to the public. Acting as the first point of contact for Dementia Research Infoline callers, providing information over the phone about dementia and dementia research, as well as signposting to other organisations. Note – the Infoline does not provide counselling or medical advice. Responding to Dementia Research Infoline enquiries by letter, social media and email. Registering people to Join Dementia Research, via the telephone and via paper registration form. This involves processing and r
Expires
ExpiryDate: 31/05/2026
Location: Great Abington, Cambridge CB21 6AD (Agile; approximately 2 days a week from our office)
Salary: Circa £12,000 per annum
ExpiryDate: 07/06/2026
Job Description:
JobDescription: The Supporter Operations team at Alzheimer’s Research UK is a key point of contact in the charity for supporters and members of the public and ensures the highest standards in operational processes and compliance to ensure a first-class supporter experience. As the Fundraising Operations Executive, you will primarily work as part of a small team to deliver essential fundraising operations activities ensuring excellent customer service, accurate records and reporting, and maintaining high levels of compliance. To ensure appropriate resourcing across the wider team and maintain SLAs, the role will also assist with enquiries and supporter stewardship activities as required. This role is offered on a part-time basis 17.5 hours per week. MAIN DUTIES & RESPONSIBILITIES: Donation processing Ensure accurate data entry within CRM Salesforce, related to all campaign types, to include: In memory, Fundraising, Sporting Events, Direct Marketing Campaigns and unsolicited gifts; ensure accurate coding of online fundraising pages. Comply with policies and guidelines to handle cheques, cash, and vouchers, liaising with Finance team where required. Ensure accurate administration related to Standing Order payments, direct debits instructions, ensuring amendments, cancellations and new instructions are correctly handled. Ensuring ‘in aid of’ and gift acceptance policies are adhered to. Supporter administration & compliance Ensure formal guidelines and best practice are adhered to in relation to Direct Debits, Gift Aid, FR codes of Fundraising Practice, Gambling Commission, and the Data Protection Act. Undertake a range of administrative duties including management of internal email enquiries; incoming post management; mailing order materials related to funeral collections, fundraising merchandise, and general health information; scanning, printing and archiving of documents. Ensure financial compliance activities s
Expires
ExpiryDate: 07/06/2026
Location: Great Abington, Cambridge CB21 6AD (Agile; approximately 2 days a week from our office)
Salary: Circa £60,000 per annum
ExpiryDate: 31/05/2026
Job Description:
JobDescription: The Communications Department inspires, informs and engages the public by showcasing Alzheimer’s Research UK’s mission, impact and scientific progress across all channels. We lead the charity’s media, content and strategic communications activity, ensuring clear, accurate and compelling storytelling that supports research, fundraising and organisational priorities.The Senior Communications Manager, Media, Content & Insights provides strategic leadership across three specialist Communications functions: Media & PR, Content, and Metrics & Insights. The role directs the managers responsible for each function, ensuring their plans are strategically aligned, evidence-led and delivering high-quality outputs that strengthen ARUK’s reputation and organisational narrative. Working closely with senior colleagues across Research, Policy & Public Affairs, Corporate Partnerships, Fundraising, Strategic Marketing, Digital and Brand, the Senior Manager ensures ARUK communicates with authority, accuracy and consistency across audiences. MAIN DUTIES & RESPONSIBILITIES: Strategic Leadership & Planning Provide strategic leadership and clear direction to the Media & PR, Content and Metrics & Insights Managers, ensuring aligned plans and shared priorities. Set the strategic vision for media engagement, content development and measurement across Communications. Oversee cross-channel planning ensuring integrated, audience-focused approaches. Ensure Communications strategies underpin organisational objectives including research, fundraising, policy and brand priorities. Delivery & Oversight Oversee delivery of high-quality media activity, content outputs and performance reporting. Maintain senior oversight of high-risk or sensitive media issues, ensuring effective handling and escalation. Ensure content and media outputs meet ARUK standards for accuracy, accessibility, branding and sa
Expires
ExpiryDate: 31/05/2026
Location: Great Abington, Cambridge CB21 6AD (Agile; approximately 2 days a week from our office)
Salary: Circa £60,000 per annum
ExpiryDate: 31/05/2026
Job Description:
JobDescription: The Communications Department inspires, informs and engages the public by showcasing Alzheimer’s Research UK’s mission, impact and scientific progress across all channels. We lead the charity’s media and strategic communications activity, ensuring clear, accurate and compelling storytelling that supports research, fundraising and organisational priorities. The Senior Communications Manager, Corporate & Research provides strategic leadership across ARUK’s business partnering communications functions. The role directs the Corporate Communications and Research Communications managers, ensuring their plans are aligned, strategically coherent and delivering high impact communications that support the charity’s priorities, positioning and long-term goals. Operating at Senior Manager level, the postholder sets the overarching approach for how ARUK communicates key organisational initiatives, protects and enhances reputation, and ensures consistent, authoritative and compelling messaging across external and internal audiences. Working closely with senior colleagues across Research, Policy & Public Affairs, Corporate Partnerships, Fundraising, Brand and Strategic Marketing, the Senior Manager plays a pivotal role in unifying and strengthening ARUK’s organisational narrative. The postholder ensures teams have clear strategic frameworks, strong collaborative working practices and the capability to deliver high-quality communications that advance ARUK’s mission and influence. MAIN DUTIES & RESPONSIBILITIES: Strategic Leadership & Planning Provide strategic leadership and clear direction to the Corporate Communications and Research Communications teams, ensuring aligned plans and shared priorities. Set the strategic vision for business-partnering communications, establishing shared goals, agreed ways of working and a coordinated approach across functions. Ensure communication strategies underpin
Expires
ExpiryDate: 31/05/2026
Location: Great Abington, Cambridge CB21 6AD (Agile; approximately 2 days a week from our office)
Salary: Circa £50,000 per annum
ExpiryDate: 31/05/2026
Job Description:
JobDescription: The Communications team is responsible for informing, inspiring and engaging the public by showcasing Alzheimer’s Research UK’s work, impact and mission across all channels. We lead the charity’s media and strategic communications activity—ensuring consistent, accurate and compelling storytelling that supports research, fundraising and organisational priorities. The Media & PR Manager leads Alzheimer’s Research UK’s press office, driving proactive and reactive media activity that strengthens the charity’s reputation. The role provides strategic direction, manages day-to-day press office activity and ensures high-quality communication of research, policy and organisational priorities. They line manage a team of five and are a vital part of ability to promote and explain the charity’s research, advocacy and impact. MAIN DUTIES & RESPONSIBILITIES: Strategic Leadership & Planning Lead the planning and delivery of proactive press activity around research announcements, policy interventions, organisational milestones and major campaigns. Monitor the media landscape and conduct short-term horizon scanning to inform reactive content and up-to-date comment. Guide and support colleagues across the organisation to determine how to achieve the greatest impact and results from communications activities. Delivery & Oversight Oversee reactive media handling, including high-risk or complex enquiries, ensuring clear messaging, timely escalation and consistent advice. Manage the day-to-day press office function, ensuring efficient workflows, high-quality output, and effective management of breaking news cycles, Daily News Summaries and Friday roundups. Oversee and coordinate the out-of-hours press office rota and response processes. Work with the Metrics & Insights function to track media performance and use insights to refine media approaches. A high-performing press off
Expires
ExpiryDate: 31/05/2026
Location: Great Abington, Cambridge CB21 6AD (Agile; approximately 2 days a week from our office)
Salary: Circa £55,000 per annum
ExpiryDate: 31/05/2026
Job Description:
JobDescription: The Senior Policy Manager plays a vital leadership role in the team management and delivery of ARUK’s influencing strategy. The role oversees a highly engaged and high-performing policy team that brings Alzheimer’s Research UK’s influencing priorities to life. Alzheimer’s Research UK is a leading voice on dementia and research, and this postholder will develop a credible and comprehensive policy base for the charity and maintain strong external stakeholder relationships activity with civil servants, researchers, clinicians and decision makers. They will co-ordinate a team covering policy across our whole portfolio: prevention and brain health, early detection and diagnosis, dementia research, access to new treatments and clinical engagement. The Senior Policy Manager brings expertise in developing policy positions, producing compelling and influential policy publications and enabling the team to develop new thinking and solutions on dementia and dementia research. They will champion policy best practice, evaluation and innovation while embedding the right ways of working and process to support a flourishing policy function The Senior Policy Manager reports into the Head of Policy and Public Affairs and works closely with colleagues across our Communications, and Information and Involvement teams to ensure that Alzheimer’s Research UK continues to be positioned as the go-to organisation on dementia and dementia research. The postholder will be experienced at managing people to achieve impact and working across multiple projects. MAIN DUTIES & RESPONSIBILITIES: Oversee of the Policy team, line managing three Managers and a team of around eight people. Manage the day-to-day budgeting and reforecasting process with an expenditure budget of circa £200,000, ensuring that the team operates cost effectively in meeting its objectives. Provide a high level of expertise on dementia and dementia research across t
Expires
ExpiryDate: 31/05/2026
Location: Great Abington, Cambridge CB21 6AD (Agile; approximately 2 days a week from our office)
Salary: Circa £56,000 per annum
ExpiryDate: 31/05/2026
Job Description:
JobDescription: The Senior Supporter Engagement Manager will lead the strategic development of personalised, data-driven supporter experiences that deepen engagement and maximise long-term value. This role oversees the design and optimisation of multi-channel supporter journeys, with a key focus on the creation and delivery of the email, SMS and What’s App communications, as well as our loyalty-focused communications such as Cure Magazine, supporter newsletters and seasonal loyalty comm such as Christmas Cards. You’ll be a resident expert in marketing personalisation and data automation through martech tools. Acting as the organisation’s expert in supporter experience design, the postholder ensures that every interaction — from the point that a supporter hits our database to long-term stewardship — is timely, relevant, and insight-led. You will use a mix of influence, coaching and collaboration skills to work across the organisation – working closely with Fundraising, Digital, Data, Business Intelligence, Insight, Policy and Campaigning, Volunteering, Info Services and Brand teams to embed a culture of continuous improvement and supporter-centric thinking. Most importantly you’ll be passionate about giving supporters a fantastic experience so that they stay longer, do more and feel like a valued part of getting to a cure for dementia. MAIN DUTIES & RESPONSIBILITIES: Supporter Journey Development & Design Lead the end-to-end design of supporter journeys working collaboratively across all the organisation, taking an audience led approach in achieving our income, engagement and influence objectives, joining the dots and identifying opportunities for cross sell, upsell and integration of offers throughout a supporter's relationship with us. Oversea the mapping and optimisation of lifecycle journeys, ensuring they are insight-driven, segmented, and aligned with organisational goals towards a cure.
Expires
ExpiryDate: 31/05/2026
Location: Great Abington, Cambridge CB21 6AD (Agile; approximately 2 days a week from our office)
Salary: Circa £30,000 per annum
ExpiryDate: 25/05/2026
Job Description:
JobDescription: We are looking for a confident and driven marketer who is eager to join a hard-working and ambitious Individual Giving team. As the fastest growing medical research charity in the UK, we're proud that the Individual Giving team is continuing to produce highly successful campaigns, driving income and acquiring the most engaged new supporters. Working with different teams across the charity, you'll be planning, managing and delivering direct marketing campaigns across a range of media including digital and print. You'll also work with external agencies on our campaigns. Activities in the acquisition portfolio are diverse; from developing the donor's online user journey to delivering motivational training to fundraisers across the country, your campaigns will drive income and attract new, engaged supporters to the charity. As well as running the day-to-day campaign activity, the post holder will be responsible for compiling regular reports, across a range of financial and non-financial KPls. Alongside this, they will ensure compliance and adherence to the most recent regulations and codes of practice is top of the agenda. The successful candidate will have a desire to learn and develop, as well as the confidence to whole-heartedly launch themselves into an energetic team with ambitious goals. You'll be part of a team that works across a multitude of channels; speaking to range of audiences with one theme in common - compelling people to support our work and bring about life-changing dementia treatments. MAIN DUTIES & RESPONSIBILITIES: Campaign Management Plan, manage and deliver successful campaigns across a range of channels including digital and print. Successful management of agencies and suppliers; ensuring relationships are effective and productive. Ensure compliance and adherence to regulation and codes of practice is considered in all campaign activities. Work closely with Data and Digital teams to
Expires
ExpiryDate: 25/05/2026
Location: Great Abington, Cambridge CB21 6AD (Agile; approximately 2 days a week from our office)
Salary: Circa £24,000 per annum
ExpiryDate: 26/05/2026
Job Description:
JobDescription: Supporter Relations Executive The Supporter Relations and Fundraising Operations team at Alzheimer’s Research UK is a key point of contact in the charity for supporters and members of the public and ensures the highest standards in operational processes and compliance, in order to ensure a first-class supporter experience. The Supporter Relations Executive will be responsible for delivering supporter facing engagement activities ensuring delivery of an excellent experience for every contact, recognise opportunities to increase supporter loyalty, and generate the maximum amount of income for dementia research. This role primarily works within the Supporter Relations sub- team alongside other Executives. To ensure appropriate resourcing across the wider team and maintain SLAs, the role will also carry out donation processing and other operational tasks relating to supporter activities, where required. We have 2 roles available. MAIN DUTIES & RESPONSIBILITIES: Supporter Enquiry Management Provide exceptional supporter care, ensuring every supporter and member of the public enjoys an outstanding experience when engaging with the charity, in all communications: inbound telephone calls, emails, social media messages and enquiries by post. Respond to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials, within a timely and professional manner. Receive and respond to feedback and complaints from members of the public and supporters, as the first point of contact in the team, escalating where required. Ensure the integrity of the CRM database, Salesforce, by amending supporter records accurately, including coding of and processing donations. Promote fundraising, engagement and retention opportunities when communicating with supporters, using a range of initiatives to explain the positive impact of their donations in contributing to the charity missi
Expires
ExpiryDate: 26/05/2026