Head of Broking & Operations

We are looking for a Head of Broking & Operations to join SEIB in our South Ockendon office. Competitive salary, excellent benefits and hybrid working.

Salary: Starting from £75,000.00 (plus benefits)

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: South Ockendon

About the role

SEIB Insurance Brokers, who are proudly part of Benefact Group, are looking for a Head of Broking & Operations to join our South Ockendon office.

As Head of Broking & Operations, you will lead the development of SEIB in South Ockendon through delivering client service, cultural and growth objectives, in support of the business strategy. Head of Broking & Operations will be an experienced and ambitious person that can drive sales and development of the business and bring new ideas and initiatives; with the client at the heart of everything you do.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

What you'll be doing

• Drive commercial growth and performanceby leading sales initiatives, managing P&L targets, and delivering agreed KPIs across new and existing business.
• Lead, motivate and develop teamsby providing clear direction, mentoring managers, and fostering a strong sales, service and retention‑focused culture.
• Champion client‑centric deliveryby ensuring systems, processes and people are aligned to provide excellent service and handle complex work effectively.
• Support strategic leadership by partnering with senior management and key stakeholders, contributing ideas.
• Promote company values and expertiseby embedding culture across the business and maintaining strong technical and market knowledge to support referrals and product development.

What you'll need to have

• Role‑model our values and culture by consistently demonstrating a fun, supportive, professional, ambitious and partnership‑driven approach.

• Inspire and lead with credibility by building trust, dependability and strong followership across a regulated, client‑focused environment.

• Drive high performance and efficiency through creativity, clear focus on sales, service quality, and continuous improvement.

• Communicate with impact by confidently presenting, networking, managing relationships and delivering an excellent client experience.

• Act with integrity and professionalism by proactively embracing challenges, understanding regulatory requirements, and setting the standard for the management team.

What makes you stand out

• Hold a Certificate in Insurance

What we offer

• 28 days annual leave plus bank holidays

• Your birthday off

• Group Personal Pension

• Bonus scheme

• A holiday buy scheme

• An array of health and wellbeing benefits, company cash plan, income protection and life assurance

• Enhanced sick pay and parental leave

• Support and funding toward study and professional qualifications

• Paid time off for volunteering

Hear from the hiring manager

" We are seeking a proactive individual with the ability to lead and manage teams effectively. The ideal candidate will have a strong understanding of P&L, along with experience in sales and business growth. They will demonstrate excellent commercial awareness, experience in delivering successful sales campaigns, and a clear understanding of how to attract and retain clients. A positive, “can-do” attitude is essential, along with a continuous focus on increasing business performance and driving efficiencies."

About us

South Essex Insurance Brokers (SEIB) have provided specialist cover to suit a vast array of sectors for more than 60 years, from horse insurance to private hire insurance to funeral directors insurance and more. Our reputation is crafted from significant experience and expert knowledge.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26

Company

SEIB

Role

Broking and Advisory

Locations

South Ockendon

Remote status

Hybrid

Employment type

Permanent - Full Time