EOM
| Job Description | General Maintenance Operative |
| Reports to | Senior Site Manager |
| Version No. | 1 |
| Date | February 2022 |
| Location | Newtown (Travel required) |
Purpose of role
To undertake general maintenance works (installation, repair and maintenance) at both Commercial and Domestic sites as required by the business.
1. Main duties and Accountabilities
Undertake general maintenance and repair works at domestic properties and commercial buildings in accordance with Building Regulations. Such works may include but are not limited to:
Undertaking Kitchen and bathroom replacements including basic plumbing, tiling and flooring in occupied and un-occupied properties.
Carry our repairs to the fabric of a building, for example repairs to walls, doors, door frames, skirting boards or plaster damage to internal walls
• Decorating
Maintain plumbing and drainage systems, for example basic repairs to WC systems, leaking taps and unblocking drains
General clearing work
Ordering of materials from local and national suppliers in accordance with EOM’s procurement policy.
• Transporting, loading and unloading of materials
Ensure that all works that you undertake conform to relevant standards, legislative requirements, polices and protocols in accordance with Company procedures and safety Standards.
Maintain a clean, safe working environment at all times for yourself and your colleagues, moving and disposing of debris as required and storing tools securely when not in use.
• Assist with the completion and timely submission of quotes and other internal paperwork in accordance with company requirements.
Liaise with customers to undertake work in their homes in a timely and convenient manner
• Be available and respond promptly to emergency call outs on a rota basis as and when required by the organisation.
Ensure the company vehicle is stocked correctly in order to carry out tasks, kept clean and checked regularly.
Ensure that vehicle housekeeping is undertaken regularly and that all vehicle stock is stored appropriately and safely within the vehicle
• Undertake training to improve knowledge and skills as required
Represent the company positively at all times in accordance with the company Code of Conduct, building a positive relationship with customers.
Carry out such other duties and responsibilities as may reasonably be directed by Management
2. Customer Services
To provide excellent customer service to internal and external customers
Ensure regular contact with the customer throughout works
Liaise with both internal and external contacts in a friendly and helpful manner in order to uphold and strengthen the values of EOM and the wider Barcud Group.
3. Communication, Collaboration & Team working
Promote close communication with colleagues
• Assist colleagues to support the delivery of excellent services.
Work collaboratively with colleagues across the Barcud Group to ensure a joined-up approach to service delivery.
Establish and maintain good relationships with colleagues, suppliers and customers
Mentor apprentices, trainees and work placements as and when required.
4. Planning & Organising
• Manage own time to ensure that personal objectives are achieved.
5. Administration
Be responsible for all own personal administration, ensuring data is held and processed in line with GDPR regulations
Maintain both manual and computerised record and filing systems in line with internal processes and audit requirements
• Use the appropriate technology as instructed by management
6. Health & Safety
Take responsibility for own Health & Safety.
• Ensure that all work is undertaken in accordance with the current health and safety legislation and undertaken in a diligent manner
7. Generic
Take responsibility for own personal development.
Foster a climate of continuous improvement, participating in service improvement projects as and when required.
Actively promote the Barcud Group’s Welsh Language scheme, and be aware of and act in accordance with the requirements of Equality & diversity legislation.
Be aware of, and act in accordance with, the Group’s Confidentiality Policy, and the requirements of the Data Protection Act.
• Promote a positive image of EOM and the wider Barcud Group.
Undertake any other duties commensurate with the level of the post as required by the company.
EOM Electrical Contractors Limited
PERSON SPECIFICATION
JOB TITLE:
General Maintenance Operative
| CRITERIA | ESSENTIAL | DESIRABLE | METHOD OF IDENTIFICATION |
| Education & Qualifications | Qualified to City & Guilds / NVQ Level 2 in an Industry recognised trades/construction | GCSE level education to include Maths and English Grade C or above | Application Form |
| related discipline | Safety Awareness Certificate | Production of certificates | |
| Good standard of education to minimum GCSE level | |||
| Evidence of continually developing professional knowledge | |||
| A minimum of two consecutive years' | Experience of fitting bathroom suites | Application Form | |
| Experience | experience of undertaking general property maintenance | Experience of working for a housing | Interview |
| Experienced in basic plumbing | association | ||
| Experienced in providing a customer focused | Experience of other trades, e.g. plastering, painting and decorating | ||
| service | |||
| Experience of delivering a range of projectson time | |||
| Job Knowledge | Knowledge of workplace safety, such as safe lifting and safe operation of hand and powertools etc.Up to date knowledge of legislative frameworks and key issues relevant to thepost. | Knowledge of other trades | Application FormInterview |
| Competencies andSkills | Ability to undertake basic propertymaintenance tasks including basic plumbing,carpentry and decoratingSkilled in operating and maintaining electricaland manual equipment and measurementtoolsMethodical with excellent attention to detailAbility to read technical documents anddrawings and to take accuratemeasurements and calculate the size andamount of material neededBudgeting and financial skills.Ability to plan, organise and prioritiseeffectively, in order to achieve targets andmeet deadlines. | Application FormInterview | |
| Ability to communicate clearly, confidentlyand politelyAbility to build constructive and honestpartnerships with customers, colleagues andsuppliersAbility to complete paperwork (to includetimesheets, job paperwork) accurately and toa high standard.Demonstrates commitment to customerservice in all activities.Demonstrates ability to work independentlyand on own initiative.Demonstrates ability to work as part of ateam and take instructions. | |||
| OtherRequirements | Full driving licence (max 6 points)Reliable and punctualAdopts a flexible approach to therequirements of the job Must be able to meet the physical requirements of the role – including bending,kneeling, lifting heavy objects, occasionallyworking at heights and in confined spaces. | Be able to hold conversations in the mediumof Welsh (or be prepared to learn) tominimum ALTE Level 1 | Application FormInterview |
| Commitment to equality and diversity. |
| Personal integrity. |
| Enthusiasm and resilience. |