Job Description Reports to Version No. Date Location Purpose of role Apprentice Plumber Senior Site Manager 1 March 2021 Newtown (Travel required) To assist with the repair, maintenance and installation of plumbing systems in domestic and commercial sites as required by the business. Main duties and Accountabilities Use your plumbing skills to assist with a wide range of works from a pre- allocated appointment system, ensuring that they are completed in accordance with relevant guidelines and regulations. Assist with installing, repairing and maintaining plumbing systems including bathrooms, heating systems, water supply and drainage. Reading blueprints and drawings to understand and assist with planning the layout of plumbing, waste disposal and water supply systems. To adhere to manufacturer’s instructions when assisting with servicing, repairing or installing plumbing systems and appliances. Maintain a clean, safe working environment at all times for yourself and your colleagues, moving and disposing of debris as required and storing tools securely when not in use. Set up and maintain tools both for your own use and for colleagues Liaise with customers to undertake work in their properties in a timely and convenient manner Ensure the company vehicle is stocked correctly in order to carry out tasks Ensure that vehicle housekeeping is undertaken regularly and that all vehicle stock is stored appropriately and safely within the vehicle Attend college as part of the apprenticeship in order to gain an industry recognised Plumbing qualification (Attendance usually required on a weekly basis). Undertake training to improve knowledge and skills and complete certifications as required by regulations. Represent the company positively at all times in accordance with the company Code of Conduct, building a positive relationship with customers. Carry out such other duties and responsibilities as may reasonably be directed by Management. Customer Services To provide excellent customer service to internal and external customers. Ensure regular contact with the customer throughout installation appointment. Liaise with both internal and external contacts in a friendly and helpful manner in order to uphold and strengthen the values of EOM and the wider Barcud Group. Communication, Collaboration & Team working Promote close communication with colleagues. Assist colleagues to support the delivery of excellent services. Work collaboratively with colleagues across the Barcud Group to ensure a joined-up approach to service delivery. Establish and maintain good relationships with colleagues, suppliers and customers. Planning & Organising Manage own time to ensure that personal objectives are achieved. Administration Be responsible for all own personal administration, ensuring data is held and processed in line with GDPR regulations. Maintain both manual and computerised record and filing systems in line with internal processes and audit requirements. Use the appropriate technology as instructed by management. Health & Safety Take responsibility for own Health & Safety. Ensure that all work is undertaken in accordance with the current health and safety legislation and undertaken in a diligent manner. Generic Take responsibility for own personal development. Foster a climate of continuous improvement, participating in service improvement projects as and when required. Actively promote the Barcud Group’s Welsh Language scheme, and be aware of and act in accordance with the requirements of Equality & diversity legislation. Be aware of, and act in accordance with, the Group’s Confidentiality Policy, and the requirements of the Data Protection Act. Promote a positive image of EOM and the Barcud Group. Undertake any other duties commensurate with the level of the post as required by the company. Signed by member of staff: ……………………………………………………. Date: ……………………………………………………. Signed by Line Manager: ……………………………………………………. Date: …………………………………………………….
Job Description Multi-Trade Operative Overall Purpose: To effectively and efficiently undertake general maintenance within Barcud housing stock and other properties, in accordance with Building Regulations in a variety of disciplines working independently or as part of a wider team. The individual will be expected to work in a variety of maintenance disciplines to a high standard. The team members will vary their duties (under the direction of the Team Leader & MEDRA Manager) to cover the area of greatest demand on a day to day basis undertaking the following duties: Key Responsibilities – Functional: • To work as part of the MEDRA Team to undertake the installation, repair and maintenance of all masonry and plastering work of all Barcud owned properties and maintain the properties to a high standard. • Carry out task such repair and lay new floor finishes and paths, repair chimneys and carry out external works as required. • Repairs and maintenance to lead work on all properties. • Fencing (concrete posts etc) • Undertaking kitchen and bathroom replacements including basic plumbing, tiling and flooring in occupied and un-occupied properties. • Carry our repairs to the fabric of a building, for example repairs to walls, doors, door frames, skirting boards or plaster damage to internal walls • Carry out repairs including guttering, fencing, kitchen units, some ladder work, roof work and interior refurbishment as required. Be proficient at the following tasks: hang doors, door hardware, set windows, layout for stairs and common rafters, tiling, utilise appropriate maths skills. • Decorating • Maintain plumbing and drainage systems, for example basic repairs to WC systems, March 2022 (SH) leaking taps and unblocking drains • General clearing work • Repair vinyl floor tiles. • Lay Floor screed and Self level. • Maintenance of both above and below ground drainage systems on all properties. • Use a various selection of electrical / motorised power tools • Ensure that all works and materials are provided in accordance with Barcud procurement strategy. • Be available and respond promptly to emergency call outs on a rota basis as and when required by the organisation • Liaise with tenants to undertake work in their homes in a timely, polite and professional manner. • Drive a vehicle as required according to the Highway Code and Barcud rules and regulations. • Ensure the vehicle is stocked correctly in order to carry out tasks and is kept clean and checked regularly. • Ensure that vehicle housekeeping is undertaken regularly and that all vehicle stock is stored appropriately and safely within the vehicle. • Use the appropriate technology as instructed by Management; undertake general paperwork and job card system, which requires input by the post holder. • In addition to the primary trade, the operative will also be expected to be able to demonstrate competencies in other complimentary trade disciplines. The Operative will be expected to use these complimentary skills on a regular basis, as and when directed, for the benefit of the organisation. Other multi-trades could include: Masonry, plastering, painting and decorating, roofing, specialist flooring, tiling, basic plumbing. This list is not an exhaustive list and is subject to change in line with business requirement. • Participate in any training required for completion of duties. Key Responsibilities – Corporate: • To provide excellent customer service to internal and external customers. • Ensure that all work is undertaken in accordance with the current health and safety legislation and undertaken in a diligent manner, considering tenant’s cultural and diversity needs are managed and identify and implement opportunities for making best use of all resources. • Ensure that Barcud and its staff comply with all legal, statutory and Tenant Services Authority March 2022 (SH) regulations along with best practice. • Ensure that you implement the Association’s equality, diversity and inclusion policies at all times and in all aspects of service delivery and employment. • In all aspects of Barcud work, to promote effective communications, excellence in customer service, and a focus on continuous improvement. • Mentor apprentices, trainees and work placements as and when required • To carry out such other duties and responsibilities as may reasonably be directed by Management. March 2022 (SH) Personal Specification Multi-Trade Operative All criteria are Essential unless indicated otherwise Qualifications: • • • • NVQ Level 2 Mason / Bricklayer/ Plasterer or equivalent. Evidence of continually developing professional knowledge. Must have full driving licence. Safety Awareness certificate. (Desirable) Experience: • • • • • • • Have at least 2 consecutive years experience of working in the building industry. Worked as part of a team undertaking cyclical and servicing contracts. Providing a customer focused service. Achieving challenging targets and objectives. Experience of working in a similar role. (Desirable) Knowledge of workplace safety, such as safe lifting and safe operation of hand and power tools etc. Good attention to detail. Knowledge/Skills: • • Have interpersonal skills. Up to date health and safety knowledge. March 2022 (SH) • • • • • • • • • Ability to complete paperwork accurately and to a high standard. Ability to communicate through the medium of Welsh. (Desirable). Sound knowledge of performance management and how this contributes to business success. A strong commitment to providing a high quality service. Capable of working to tight deadlines. Undertake tasks without supervision and able to work individually and in a team. Good communication skills. Ability to develop own skills and learn new ones. Ability to complete paperwork accurately and to a high standard. Personal Qualities: • • • • • A strong commitment to high quality customer service. Adopts a flexible approach to the requirements of the job. Adapts positively to change. Team Player. Able to meet the physical requirements of the role – including bending, kneeling, lifting heavy objects, occasionally working at heights and in confined spaces. March 2022 (SH)
CYMDEITHAS GOFAL THE CARE SOCIETY
EOM Electrical Contractors Limited
Part-time
EOM Electrical Contractors Limited PERSON SPECIFICATION JOB TITLE: General Maintenance Operative CRITERIA ESSENTIAL DESIRABLE Education & Qualifications Qualified to City & Guilds / NVQ Level 2 in an Industry recognised trades/construction related discipline GCSE level education to include Maths and English Grade C or above Safety Awareness Certificate Good standard of education to minimum GCSE level Evidence of continually developing professional knowledge METHOD OF IDENTIFICATION Application Form Production of certificates Experience A minimum of two consecutive years’ experience of undertaking general property maintenance Experience of fitting bathroom suites Application Form Experience of working for a housing association Interview Experienced in basic plumbing Experienced in providing a customer focused service Experience of other trades, e.g. plastering, painting and decorating Knowledge of other trades Application Form Interview Application Form Interview Job Knowledge Experience of delivering a range of projects on time Knowledge of workplace safety, such as safe lifting and safe operation of hand and power tools etc. Up to date knowledge of legislative frameworks and key issues relevant to the post. Competencies and Skills Ability to undertake basic property maintenance tasks including basic plumbing, carpentry and decorating Skilled in operating and maintaining electrical and manual equipment and measurement tools Methodical with excellent attention to detail Ability to read technical documents and drawings and to take accurate measurements and calculate the size and amount of material needed Budgeting and financial skills. Ability to plan, organise and prioritise effectively, in order to achieve targets and meet deadlines. Ability to communicate clearly, confidently and politely Ability to build constructive and honest partnerships with customers, colleagues and suppliers Ability to complete paperwork (to include timesheets, job paperwork) accurately and to a high standard. Demonstrates commitment to customer service in all activities. Demonstrates ability to work independently and on own initiative. Demonstrates ability to work as part of a team and take instructions. Other Requirements Full driving licence (max 6 points) Reliable and punctual Adopts a flexible approach to the requirements of the job Must be able to meet the physical requirements of the role – including bending, kneeling, lifting heavy objects, occasionally working at heights and in confined spaces. Be able to hold conversations in the medium of Welsh (or be prepared to learn) to minimum ALTE Level 1 Application Form Interview Commitment to equality and diversity. Personal integrity. Enthusiasm and resilience.
Job Description Scheme Co-Ordinator All criteria are Essential unless indicated otherwise Reports to: Supported Housing Co-Ordinator Responsible for: n/a Overall Job Purpose: Deliver high-quality housing management services for older tenants living in Barcud’s properties that will enable the Association to meet its business objectives and the needs of its tenants, ensure tenants to achieve their aspirations for independent living. Key Responsibilities – Supported Housing: • Undertake support worker duties to Barcud’s tenants in Supported Housing. • Assess need and ensure referrals to services are made. • Undertake risk assessments with tenants, creating support plans that promote their independence, capacity building, confidence and how their individual needs can be met. • Maintain strong records of supported tenants, updating records as risk assessments and support plans progress. • Provide information to residents relating to their financial contributions to Support Housing schemes (service charge etc). • Monitor the health and well-being of tenants, noting any changes in their support plans. • Provide advice and guidance to tenants in Supported Housing accommodation, liaising with external organisations where appropriate. • Assist with the move-in of any tenants and the move-out of any existing tenants. • Respond to emergency calls, providing assistance and reassurance to tenants. • Establish and maintain strong links with the local community. • Promote and encourage tenant participation in social activities, assisting in the development of resident participation plans. • Manage and maintain the security of Support Housing accommodation. • Encourage tenants to use the communal facilities. September 2021 (BL) • Respond to and report any complaints in line with Barcud’s policy and procedures. • Carry out regular tests of the Support Housing facilities. • Prepare and book the guest room and collect guest room fees. • Deputise for the Supported Housing Co-ordinator when required. People: • Promote a high-performance culture that drives continuous improvement and efficiencies. • Communicating the priorities, plans, vision and objectives of the Association to ensure effective delivery to the agreed service standards and targets. Corporate • Promote, develop and manage effective partnerships with internal and external stakeholders to achieve continuous improvement in the provision of services. • Promote Health and Wellbeing initiatives throughout the organisation. • Provide excellent customer service to all internal and external customers. • Work within the Association’s equality, diversity and inclusion policies at all times and in all aspects of service delivery and employment. • Ensure that the Association and its employees comply with all legal, statutory and • regulatory requirements along with best practice. In all aspects of the Association's work, to promote effective communications, excellence in customer service, and a focus on continuous improvement. • Carry out such other duties and responsibilities as may reasonably be requested. This job description is not intended to be an exhaustive list and in view of changing demands, legislation, and regulations, the duties may be reviewed and revised as deemed reasonable and appropriate. September 2021 (BL) Personal Specification Scheme Co-Ordinator This person specification details the experience and skills for the position of Scheme Co- Ordinator at Barcud. All skills and experience are essential except where explicitly indicated to be desirable (D). Qualifications • Educated to GCSE standard, including English Language. • First Aid Trained. (D) • Full driving licence. Experience • Delivering a Housing Management service that is high-quality and customer focused. • Working closely with communities, customers or tenants. • Handling complaints. • Undertaking processes in line with an organisation’s procedures. • Responding to issues of elderly or in need customers or tenants. (D) • Fostering strong relationships with a range of external stakeholders. • Maintaining thorough and accurate records. • Public sector or Housing Association experience. Skills / Knowledge • Good understanding of the scope of Supported Housing management services and common challenges in delivering this service. • Knowledge of health and safety issues, particularly with the elderly. • Welsh and English speaker. • A strong commitment to a people focused culture. • Ability to promote equality and diversity in all aspects of employment and service delivery. • Sound numerical, reasoning and written communication skills. • Able to set appropriate and challenging performance targets for self. September 2021 (BL)
CYMDEITHAS GOFAL THE CARE SOCIETY
24,251.92 - 26,442.94 per year (pro rata)
Aberteifi
Full-time
Manylion y Swydd/Post Details: Gweithiwr Cymorth ac Allgymorth (cyfnod mamolaeth) Support and Outreach Worker (maternity cover) Teitl y swydd: Post Title: Gweithiwr Cymorth ac Allgymorth Support and Outreach Worker Cyflog (ar gyfartaled): Salary (pro rata): £24,251.92 - £26,442.94 £24,251.92 - £26,442.94 Oriau a math o gontract: Hours and Contract Type: 37 Awr, Llawn Amser, cyfnod mamolaeth 37 Hours, Full Time, maternity cover Yn atebol i’r canlynol: Responsible to: Rheolwr Tîm Cefnogi Support Team Manager Adran: Department: Lleoliadd: Location: Dyddiad cau: Closing date: Gwasanaethau Cefnogi Support Services Aberteifi Cardigan Rydym yn cadw’r hawl i gau’r swydd wag hon ar unrhyw adeg unwaith y byddwn wedi derbyn digon o geisiadau. We reserve the right to close this vacancy at any time once we have received sufficient applications Dyddiad y Cyfweliad: Interview Date: TBC Rydym yn croesawu ymgeiswyr o bob cefndir a chymuned, ac yn arbennig, y rhai sydd ar hyn o bryd yn cael eu tangynrychioli yn ein gweithlu. We welcome applicants from all backgrounds and communities and in particular, those that are currently under represented in our workforce.
Job Description Human Resources and Training Administrator All criteria are Essential unless indicated otherwise Reports to: Senior HR & Payroll Officer Responsible for: n/a Overall Job Purpose: We are looking for an HR and Training Administrator to join our organisation. Reporting to the Senior HR & Payroll Officer; the HR and Training Administrator will be responsible for supporting various HR projects and coordinating training across Barcud. As an HR and Training Administrator you will support the team on HR administration, including the coordination of training activities. You will also have the opportunity to engage with different people across the organisation and work with different stakeholders in delivering HR projects. Key Responsibilities – Main Responsibilities: • To develop a good working knowledge and ability to access all services in order to provide an excellent customer service across a variety of activities. • To support HR projects including coordinating training and development, data input, file management and ensuring that the HR database is accurate and up to date at all times. • To co-ordinate, record and update training records on individual personnel files and spreadsheets. • To liaise with all department in order to collate training needs. • Assist with answering general employee queries regarding HR policies, procedures, company benefits, leave and terms and conditions. People: November 2021 • Promote a high-performance culture that drives continuous improvement and efficiencies. • Communicating the priorities, plans, vision and objectives of the Association to ensure effective delivery to the agreed service standards and targets. Corporate • Promote, develop and manage effective partnerships with internal and external stakeholders to achieve continuous improvement in the provision of services. • Promote Health and Wellbeing initiatives throughout the organisation. • Provide excellent customer service to all internal and external customers. • Work within the Association’s equality, diversity and inclusion policies at all times and in all aspects of service delivery and employment. • Ensure that the Association and its employee comply with all legal, statutory and regulatory requirements along with best practice. • In all aspects of the Association's work, to promote effective Training, excellence in customer service, and a focus on continuous improvement. • Carry out such other duties and responsibilities as may reasonably be requested. With daily exposure to a wide range of HR activities and projects, this opportunity is a great springboard to start your career in Human Resources. The team are hardworking, passionate about what they do and agile to the needs of the business and we need our HR and Training Administrator to be driven by those same principles. This job description is not intended to be an exhaustive list and in view of changing demands, legislation, and regulations, the duties may be reviewed and revised as deemed reasonable and appropriate. November 2021 Personal Specification Human Resources & Training Administrator This person specification details the experience and skills for the position of Human Resources and Training Administrator at Barcud. All skills and experience are essential except where explicitly indicated to be desirable (D). Qualifications: • A minimum of 5 GCSEs or equivalent at Grade C or above to include Welsh and English. Experience: • Have good written and verbal communication skills. Knowledge/skills: • Proficient in the use of the Microsoft Office package. • Excellent communications skills • Competent use of e-mail and electronic diary. • Ability to learn quickly and use initiative. • Strong organisational skills and methodical approach to work. • Effective time management skills. • Accuracy and attention to detail. Communication skills: • The ability to communicate well verbally and in writing in both Welsh and English. • Good telephone and face to face communication skills. • Ability to communicate effectively in writing. • Confidence to deal with people. November 2021 • Ability to undertake work in a confidential manner. Personal Qualities: • Capable of working to busy schedules. • Capable of using own initiative and working unsupervised. • A team player. • A strong commitment to high quality customer service. • Adopts a flexible approach to the requirements of the job. • Adapts positively to change. November 2021
Job Description Head of Repairs Reports to: Director of Safe Homes Responsible for: Senior Responsive Repairs Officers and Responsive Repairs Officers Main Responsibility: We’re offering a fantastic opportunity to join us as Head of Repairs. As Head of Repairs you will be responsible for delivering a successful, high quality maintenance service to Barcud’s tenants. You will provide great support to your team to ensure all our homes are maintained to a high standard and a consistent, high quality offering that drives great value for money. Whilst having an eye for detail and customer care, the Head of Repairs will be commercially driven to ensure that all homes are maintained in an efficient and effective manner, whilst leading a highly motivated results-driven team to ensure that Barcud offer value for money to our tenants. You will have proven ability and skills to transform our repairs and maintenance services, making use of technology and customer insights, to deliver high quality, safe homes that our tenants deserve. The role requires a combination of technical skills, strong communication, and a commitment to high standards of completed work. These skills will contribute to the overall success of the business and puts our tenants at the heart of what we do, maintaining and caring for our homes and, collaborating with colleagues to achieve the best outcomes for our tenants We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. This roles covers the whole of the Barcud operating area, therefore excellent communication skills are required as well as the ability to co-ordinate projects across most parts of mid-Wales. On an operational level, the postholder will lead on the delivery of a high-quality Repairs and Maintenance service for Barcud, ensuring the Association’s homes are well- maintained and of a high quality. September 2025 (LlE) On a strategic level, post-holders will prepare update reports to the director and may from time to time present directly to the Barcud Board. The Ideal Candidate We believe that great service starts with great people, and are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. You promote a collaborative culture where you support and encourage your teams to deliver positive change. You take pride in fulfilling consistently effective and efficient repairs, maintenance and inspections to ensure that our residents feel safe and well supported. Your resident-centric approach and conscientious processes and procedures show your commitment and dedication to improving customer satisfaction. Necessary experience and skills – • Lead, motivate and manage the Repairs & Maintenance Team ensuring their capacity is optimised and staff are motivated. • Ensure Barcud delivers a customer-focused Repairs and Maintenance services to the Association’s stock in accordance with regulations and standards, best practice, and tenancy agreements. • Ensure that Barcud have up-to-date control framework in place, including policies, procedures and other guidance as well as relevant information available to tenants in accessible formats so that the maintenance service operates effectively and in a clear direction. • Undertake periodic reviews of the service offered checking prioritisation, investigate costs and appropriateness of the repairs undertaken, as well as satisfaction levels. • Set up and implement processes and procedures to deliver a customer-focused Repairs and Maintenance service, introducing Apps to assist with site reports and surveys to improve efficiency and the level of service being offered.. • Manage and oversee the day to day repairs service, constantly identifying areas for potential improvement and innovation, monitoring costs and performance on a regular basis preparing reports to the Director, Leadership Team and Board. • Oversee the service maintaining and managing Barcud’s void properties, working closely with the Void properties Project Managers and colleagues in the Communities department to minimise void loss and also ensuring that high quality properties are presented to our tenants. • Alongside other senior members of the Safe Homes Directorate to continually review and improve Barcud’s Repairs and Void services and create systems for accurately monitoring and reporting these. • Work with staff across Barcud Group to deliver and implement appropriate Health & Safety policies, procedures, and systems. September 2025 (LlE) • Maintain a thorough awareness of regulations governing Repairs and Void services including WHQS, Building Regulations as well as good practice. • Monitor performance on a regular basis, checking dashboards regularly and benchmarking wherever possible with others that provide an improved service.. • Develop positive and proactive working relationships with external consultants / contractors who deliver Responsive Repairs and Void Maintenance services. • Review and assess the services delivered by external stakeholders, seeking to procure new consultants / contractors when service is not of a high-quality. • Manage and monitor Barcud’s Responsive Repairs and Void Maintenance budget, alongside Finance colleagues. • Provide assistance to colleagues during busy periods. • Authorise expenditure in accordance with Standing Orders, Financial Regulations and Delegated Authorities. People: • Be responsible for the overall management of the Maintenance Team and its related functions, ensuring these are delivered to the highest standards. • Promote a high-performance culture that drives continuous improvement and efficiencies. • Communicating the priorities, plans, vision, and objectives of the Association to ensure effective delivery to the agreed service standards and targets. • Coaches, trusts, and empowers whilst holding themselves and others to account • Committed to offering a great place to work as the basis of great service • Values diversity of people and thought • Corporate • Promote, develop, and manage effective partnerships with internal and external stakeholders to achieve continuous improvement in the provision of services. • Promote Health and Wellbeing initiatives throughout the organisation. • Provide excellent customer service to all internal and external customers. • Work within the Association’s equality, diversity, and inclusion policies at all times and in all aspects of service delivery and employment. • Ensure that the Association and its employees comply with all legal, statutory, and • regulatory requirements along with best practice. In all aspects of the Association's work, to promote effective communications, excellence in customer service, and a focus on continuous improvement. • Carry out such other duties and responsibilities as may reasonably be requested. This job description is not intended to be an exhaustive list and in view of changing demands, legislation, and regulations, the duties may be reviewed and revised as deemed reasonable and appropriate. September 2025 (LlE) Personal Specification Head of Maintenance This person specification details the experience and skills for the position of Head of Repairs at Barcud. Qualifications • Good level of education commensurate with the role, • Relevant professional qualification, namely chartered status from a relevant institutional body (e.g. CIH/CIOB). (desirable) • Evidence of continually developing professional knowledge. Experience • Track record of delivering Repairs and Maintenance services. • Managing a day to day repairs services, ensuring tenants remain at the heart of service delivery. (desirable) • Overseeing a Void Maintenance process, ensuring its swift and robust undertaking. • Leading Maintenance teams, and identify causes on building defects, including causes of Damp, Mould and Condensation • Experience of overseeing the performance management of a team. • Achieving value for money in service provision. • Being able to deal with compliments and complaints effectively and succinctly, ensuring that compliments are conveyed effectively, and ensure that complaints are dealt with swiftly and lessons learnt. • Providing a customer-focused service, through the development and implementation of robust and appropriate procedures and processes. • Undertaking Health & Safety risk assessments & method statements if required, along with HSE Notifications • Continuous review of Repairs and Void standards and designing measures to monitor how a service performs against these standards. • Experience successfully working with a range of external consultants and contractors, undertaking periodic formal performance and cost review meetings September 2025 (LlE) and ensuring that their insurance details, training records, accreditations and health & safety documentation is up-to-date. • Track record of managing budgets • Keen awareness of best practices approaches to repairs and maintenance services, particularly in obtaining Value for Money and excellent customer satisfaction, • Excellent and visible leadership skills at a senior level, with a track record of leading high performing, engaged and empowered teams, delivering successful outcomes and regulatory and legislative compliance. • Good communication ability with individuals with different levels of maintenance knowledge as well as groups of people, including at the tenants or colleague conferences. Skills / Knowledge • Well-rounded knowledge of Responsive Repairs and Void Maintenance with the ability to prepare & review schedules of work and tender documentation for property refurbishment and repairs. • Good technical building knowledge, including defect identification and the ability to clearly specify remedial action. • Able to lead and motivate staff. • Project management skills with an ability to plan, organise and prioritise effectively, in order to achieve targets and meet deadlines. • Able to produce comprehensive quality reporting for effective decision making. • Ability to deliver results to tight deadlines under pressure. • Excellent IT skills. • Sound numerical, reasoning, and written communication skills. • Proven competency to handle confidential and sensitive information. • Able to set appropriate and challenging performance targets for own team and self. • Ability to promote equality and diversity in all aspects of employment and service delivery. Background Checks and Compliance • Must have full driving licence. • This role involves regular, unsupervised access to vulnerable adults and requires direct, face-to-face contact. The post holder must work independently while maintaining a safe, inclusive, and respectful environment, with a strong commitment to safeguarding. An enhanced DBS check is required, and a check of the adults’ barred list may apply where the role meets the criteria for regulated activity under the Safeguarding Vulnerable Groups Act 2006 (as amended by the Protection of Freedoms Act 2012) September 2025 (LlE)
Job Description Reports to Version No. Date Location External Works Operative Senior Site Manager 1 June 2021 Newtown (Travel required) Purpose of role To undertake external works (basic construction, repair and maintenance) at both Commercial and Domestic sites as required by the business. 1. Main duties and Accountabilities • Undertake external works at domestic properties and commercial buildings in accordance with Building Regulations. Such works may include but are not limited to: Installing handrails Laying / repairing paving, kerbs and edging Fencing / boundary wall construction & maintenance Decking Turfing General Groundworks Labouring Repair of windows and doors General clearing work Drainage clearance • Assist in semi-skilled work such as plumbing, painting, carpentry, basic masonry or concrete work. • Undertake ordering of materials from local and national suppliers • Transporting, loading and unloading of materials • Ensure that all works that you undertake conform to relevant standards, legislative requirements, polices and protocols in accordance with Company procedures and safety Standards. • Maintain a clean, safe working environment at all times for yourself and your colleagues, moving and disposing of debris as required and storing tools securely when not in use. • Assist with the completion and timely submission of quotes and other internal paperwork in accordance with company requirements. • Liaise with customers to undertake work in their properties in a timely and convenient manner • Ensure the company vehicle is stocked correctly in order to carry out tasks • Ensure that vehicle housekeeping is undertaken regularly and that all vehicle stock is stored appropriately and safely within the vehicle • Undertake training to improve knowledge and skills as required • Represent the company positively at all times in accordance with the company Code of Conduct, building a positive relationship with customers. • Carry out such other duties and responsibilities as may reasonably be directed by Management 2. Customer Services • • • To provide excellent customer service to internal and external customers Ensure regular contact with the customer throughout works Liaise with both internal and external contacts in a friendly and helpful manner in order to uphold and strengthen the values of EOM and the wider Barcud Group. 3. Communication, Collaboration & Team working • • • Promote close communication with colleagues Assist colleagues to support the delivery of excellent services. Work collaboratively with colleagues across the Barcud Group to ensure a joined-up approach to service delivery. Establish and maintain good relationships with colleagues, suppliers and customers Mentor apprentices, trainees and work placements as and when required. • • 4. Planning & Organising • Manage own time to ensure that personal objectives are achieved. 5. Administration • Be responsible for all own personal administration, ensuring data is held and processed in line with GDPR regulations Maintain both manual and computerised record and filing systems in line with internal processes and audit requirements Use the appropriate technology as instructed by management • • 6. Health & Safety • • Take responsibility for own Health & Safety. Ensure that all work is undertaken in accordance with the current health and safety legislation and undertaken in a diligent manner 7. Generic • • Take responsibility for own personal development. Foster a climate of continuous improvement, participating in service improvement projects as and when required. Actively promote the Barcud Group’s Welsh Language scheme, and be aware of and act in accordance with the requirements of Equality & diversity legislation. Be aware of, and act in accordance with, the Group’s Confidentiality Policy, and the requirements of the Data Protection Act. Promote a positive image of EOM and the wider Barcud Group. Undertake any other duties commensurate with the level of the post as required by the company. • • • • Signed by member of staff: ……………………………………………………. Date: ……………………………………………………. Signed by Line Manager: ……………………………………………………. Date: …………………………………………………….
Job Description MEDRA Administrator All criteria are Essential unless indicated otherwise Reports to: MEDRA Manager Responsible for: MEDRA Operatives Overall Job Purpose: The post holder will undertake day to day administration for the MEDRA mainly, but could be asked to cover for any administrative posts in other department if requested. The post- holder will be based primarily in Lampeter, although may occasionally be required to work in any other Barcud base from time to time. The post holder may be able to work from home some of the time in agreement with their line manager. The post holder will be required to carry out a range of duties within a busy team, including data inputting, processing time sheets, invoices and works orders as well as completion dates, dealing with telephone enquiries, minute taking and general Administrative support to the section. Key Responsibilities Functional: • Be the first point of contact for telephone, post, e-mail and personal enquiries from all contacts including, MEDRA and sub-contractors, suppliers, tenants, leaseholders, members of the public, other organisations and staff. • Contribute to the delivery of the Administrative service by working effectively as a team player, arranging meetings, training and ensuring that accurate records are kept of tools and equipment issued, including recording of any health and safety products, training or incidents. • Attend and service meetings to include arranging meetings, booking of venues and refreshments, taking Minutes and circulating papers. September 2021 • Input data into spreadsheets and software packages as necessary, including the Housing database system, the servicing module as well as the in-house system called "MIS". • Order materials/tools/PPE for MEDRA operatives as required • Assist with billing and payment collection for MEDRA team. • Provide cover for MEDRA Admin team as required. • Be the first point of call for all responsive maintenance issues including telephone enquiries and scheduling of work. • Ensure that all maintenance queries are properly logged onto the ICT system (MIS) • Arrange appointments as necessary with tenants or leaseholders or paying customers and operatives as necessary. • In put all time-sheets for all MEDRA operatives onto the MIS system. • Schedule weekly work-sheets and raise job cards for MEDRA operatives • Maintain confidential records including some personal details and ensure their secure storage. • Miscellaneous duties to include; photocopying, filing, assistance with project work, post opening, post logging and general duties to support the effective running of the MEDRA admin team. • Assist the management in ensuring that Barcud fleet of vehicles is maintained Inc. MOT, Services, driving licence, Tax and general maintenance logs e.g. tyres, brakes etc. • Maintain up to date records of Barcud vehicles and their users. • Assist the management in the allocation of vehicles. • The post holder will sometimes be expected to work unsupervised and to be able to manage their own time efficiently and effectively • The post holder will be expected to adopt a flexible attitude to the duties which may be varied subject to the needs of Barcud and in keeping with the general profile of the post. • To undertake any other reasonable duties assigned from time to time. Key Responsibilities – Corporate: • To contribute to the continual development of the team and Barcud as a whole. September 2021 • Promote and adhere to the organisation’s equality, diversity and inclusion policies at all times and in all aspects of service delivery and employment. • In all aspects of the company’s work, to promote effective communications, excellence in customer service, and a focus on continuous improvement. This job description is not intended to be an exhaustive list and in view of changing demands, legislation, and regulations, the duties may be reviewed and revised as deemed reasonable and appropriate. September 2021 Personal Specification MEDRA Administrator This person specification details the experience and skills for the position of Medra Administrator at Barcud. All skills and experience are essential except where explicitly indicated to be desirable (D). Qualifications: • A minimum of 5 GCSEs or equivalent at Grade C or above to include English and Mathematics. • Secretarial and/or business administration qualification. (Desirable) • Basic building knowledge. (Desirable) Experience: • Excellent customer service skills, with basic experience of dealing with colleagues internally as well as the general public. • Providing a full range of administrative and secretarial support to a team/individual(s). • Experience in servicing committees or similar meeting groups to include minute taking. (Desirable) • Two years’ experience in a secretarial or administrative role or similar. (Desirable) • Providing a customer based service. (Desirable) Knowledge/Skills: • Proficient in the use of the Microsoft Office package. • Competent use of e-mail and electronic diary. • Ability to learn quickly and use initiative. • Strong organisational skills and methodical approach to work. September 2021 • Effective time management skills. • Familiar with the principles of service improvement, performance management and customer care. (Desirable) • Sound basic understanding of Housing Associations and the Welsh Housing Quality Standard (WHQS). (Desirable) Communication skills: • The ability to communicate verbally and in writing in Welsh. • Good telephone and face to face communication skills. • Ability to communicate effectively in writing. • Confidence to deal with senior staff and Board members. Personal Qualities: • Ability to cope under pressure and balance competing demands. • Capable of working to busy schedules. • Capable of using own initiative and working unsupervised. • A team player. • A strong commitment to high quality customer service. • Adopts a flexible approach to the requirements of the job. • Adapts positively to change. Name………………………………………………………. Signature…………………………………………………. Date………………………………………………………… September 2021
CYMDEITHAS GOFAL THE CARE SOCIETY
EOM Electrical Contractors Limited
Part-time
EOM Electrical Contractors Limited PERSON SPECIFICATION JOB TITLE: External Works Operative CRITERIA ESSENTIAL DESIRABLE Education & Qualifications Good standard of education to minimum GCSE level GCSE level education to include Maths and English Grade C or above Evidence of continually developing professional knowledge Qualified to City & Guilds / NVQ Level 3 in an Industry recognised construction related discipline Safety Awareness Certificate METHOD OF IDENTIFICATION Application Form Production of certificates Experience A minimum of two consecutive years’ experience of undertaking external works Experience of preparing VOID properties for re-let Application Form Interview Experienced in fencing, paving and basic property and grounds maintenance Experience of working for a housing association Experienced in providing a customer focused service Experience of other trades, e.g. plumbing, painting and decorating Experience of delivering a range of projects on time Job Knowledge Knowledge of workplace safety, such as safe lifting and safe operation of hand and power tools etc. Up to date knowledge of legislative frameworks and key issues relevant to the post. Competencies and Skills Ability to undertake basic general building maintenance tasks Knowledge of other trades Application Form Interview Application Form Interview Skilled in operating and maintaining electrical and manual equipment and measurement tools Methodical with excellent attention to detail Ability to read technical documents and drawings and to take accurate measurements and calculate the size and amount of material needed Budgeting and financial skills. Ability to plan, organise and prioritise effectively, in order to achieve targets and meet deadlines. Ability to communicate clearly, confidently and politely Ability to build constructive and honest partnerships with customers, colleagues and suppliers Ability to complete paperwork (to include timesheets, job paperwork) accurately and to a high standard. Demonstrates commitment to customer service in all activities. Demonstrates ability to work independently and on own initiative. Demonstrates ability to work as part of a team and take instructions. Other Requirements Full driving licence (max 6 points) Reliable and punctual Adopts a flexible approach to the requirements of the job Be able to hold conversations in the medium of Welsh (or be prepared to learn) to minimum ALTE Level 1 Application Form Interview Must be able to meet the physical requirements of the role – including bending, lifting heavy objects, occasionally working at heights and in confined spaces. Commitment to equality and diversity. Personal integrity. Enthusiasm and resilience.
Job Description Responsive Repairs Officer (west) All criteria are Essential unless indicated otherwise Reports to: Senior Responsive Repairs Officer Responsible for: n/a Overall Job Purpose: Assist with the delivery of Barcud’s Responsive Repairs service to the properties in its West designation to ensure that the Association meets its business obligations, objectives and the needs of its tenants. Key Responsibilities – Responsive Repairs: • Deliver a customer-focused, high-quality and timely Responsive Repairs service. • Be a first point of contact for tenant enquiries relating to repairs, handling tenant request in a professional manner explaining technical matters clearly and concisely. • Work with Customer Service staff to provide a strong Customer Service to tenants on matters of Responsive Repairs. • Monitor the progress of repairs, updating tenants when there are delays and explaining to tenants the cause of these delays. • Support the development and implementation of Responsive Repairs processes and procedures. • Raise and authorise Responsive Repair works up an approved financial limit, seeking approvals from senior staff for works above defined thresholds. • Produce schedules of work and works orders for a variety of repairs. • Provide Responsive Repairs advice to tenants and the wider Association. • Outline to tenants and Barcud staff what are the Association’s responsibilities and what tenant responsibilities in terms of repairs. • Ensure emergency repairs are swiftly tackled, including when raised by tenants out of hours, always seeking to ensure tenant safety as first principle. • Liaise with providers who undertake work required for Responsive Repairs, ensuring providers are aware of Barcud’s standards and procedures and monitor works, reporting on any poor-quality work undertaken by providers to senior staff. • Work with Procurement staff to obtain new service providers when required. November 2020 • Maintain records of repairs, ensuring all data is accurate and representative of works carried out. • Analyse records of repairs, seeking to identify service improvements. • Assist with the consultation of residents on the carrying out of repairs, seeking to ensure that works are carried out with minimal disturbance to tenants and their homes. • Work with Housing Management staff to collaboratively identify void properties early and ensure their quick maintenance and handling. • Assist with the assessment and delivery of void works, ensuring void properties are swiftly handled and re-let. • Provide assistance to the Responsive Repairs West team during busy periods. • Deputise for the Senior Responsive Repairs Officer when required. • Assist in providing out of hours/emergency cover on a rotational basis, as and when required. • Carry out stock condition and WHQS surveys of the Association’s properties, as required. People: • Promote a high-performance culture that drives continuous improvement and efficiencies. • Communicating the priorities, plans, vision and objectives of the Association to ensure effective delivery to the agreed service standards and targets. Corporate • Promote, develop and manage effective partnerships with internal and external stakeholders to achieve continuous improvement in the provision of services. • Promote Health and Wellbeing initiatives throughout the organisation. • Provide excellent customer service to all internal and external customers. • Work within the Association’s equality, diversity and inclusion policies at all times and in all aspects of service delivery and employment. • Ensure that the Association and its employees comply with all legal, statutory and • regulatory requirements along with best practice. In all aspects of the Association's work, to promote effective communications, excellence in customer service, and a focus on continuous improvement. • Carry out such other duties and responsibilities as may reasonably be requested. This job description is not intended to be an exhaustive list and in view of changing demands, legislation, and regulations, the duties may be reviewed and revised as deemed reasonable and appropriate. November 2020 Personal Specification Responsive Repairs Officer (west) This person specification details the experience and skills for the position of Responsive Repairs Officer at Barcud. All skills and experience are essential except where explicitly indicated to be desirable (D). Qualifications • Membership to relevant professional body. (D) • Educated to A level standard or equivalent. (D) • Evidence of continually developing professional knowledge. Experience • Delivery of a Responsive Repairs service. • Handling customer requests in a professional manner. • Producing works orders. • Scheduling and supervising void maintenance / works. • Monitoring the quality of service providers. • Analysing problems and devising effective solutions. • Providing advice on Responsive Repairs matters. • Procuring the services of providers for Responsive Repairs activities. • Public sector or Housing Association experience. (D) • Carrying out stock condition surveys Skills / Knowledge • Understanding of legalisation and regulations relating to Responsive Repairs. • Knowledge of Landlord Health & Safety and Compliancy priorities. • Understanding of the scope of Responsive Repairs services. • Able to produce comprehensive quality reporting for effective decision making. • Willing to learn Welsh to ALTE level 3 within 2 years (if not already a Welsh speaker). • Ability to deliver results to tight deadlines under pressure. • Excellent IT skills. • Sound numerical, reasoning and written communication skills. November 2020 • Proven competency to handle confidential and sensitive information. • Able to set appropriate and challenging performance targets for self. • Ability to promote equality and diversity in all aspects of employment and service delivery. November 2020
Job Description Reports to Version No. Date Location General Maintenance Operative Senior Site Manager 1 February 2022 Newtown (Travel required) Purpose of role To undertake general maintenance works (installation, repair and maintenance) at both Commercial and Domestic sites as required by the business. 1. Main duties and Accountabilities Undertake general maintenance and repair works at domestic properties and commercial buildings in accordance with Building Regulations. Such works may include but are not limited to: • Undertaking Kitchen and bathroom replacements including basic plumbing, tiling and flooring in occupied and un-occupied properties. • Carry our repairs to the fabric of a building, for example repairs to walls, doors, door frames, skirting boards or plaster damage to internal walls • Decorating • Maintain plumbing and drainage systems, for example basic repairs to WC systems, leaking taps and unblocking drains • General clearing work • Ordering of materials from local and national suppliers in accordance with EOM’s procurement policy. • Transporting, loading and unloading of materials • Ensure that all works that you undertake conform to relevant standards, legislative requirements, polices and protocols in accordance with Company procedures and safety Standards. • Maintain a clean, safe working environment at all times for yourself and your colleagues, moving and disposing of debris as required and storing tools securely when not in use. • Assist with the completion and timely submission of quotes and other internal paperwork in accordance with company requirements. • Liaise with customers to undertake work in their homes in a timely and convenient manner • Be available and respond promptly to emergency call outs on a rota basis as and when required by the organisation. • Ensure the company vehicle is stocked correctly in order to carry out tasks, kept clean and checked regularly. • Ensure that vehicle housekeeping is undertaken regularly and that all vehicle stock is stored appropriately and safely within the vehicle • Undertake training to improve knowledge and skills as required • Represent the company positively at all times in accordance with the company Code of Conduct, building a positive relationship with customers. • Carry out such other duties and responsibilities as may reasonably be directed by Management 2. Customer Services • • • To provide excellent customer service to internal and external customers Ensure regular contact with the customer throughout works Liaise with both internal and external contacts in a friendly and helpful manner in order to uphold and strengthen the values of EOM and the wider Barcud Group. 3. Communication, Collaboration & Team working • • • Promote close communication with colleagues Assist colleagues to support the delivery of excellent services. Work collaboratively with colleagues across the Barcud Group to ensure a joined-up approach to service delivery. Establish and maintain good relationships with colleagues, suppliers and customers Mentor apprentices, trainees and work placements as and when required. • • 4. Planning & Organising • Manage own time to ensure that personal objectives are achieved. 5. Administration • Be responsible for all own personal administration, ensuring data is held and processed in line with GDPR regulations Maintain both manual and computerised record and filing systems in line with internal processes and audit requirements Use the appropriate technology as instructed by management 6. Health & Safety • • Take responsibility for own Health & Safety. Ensure that all work is undertaken in accordance with the current health and safety legislation and undertaken in a diligent manner 7. Generic • • Take responsibility for own personal development. Foster a climate of continuous improvement, participating in service improvement projects as and when required. Actively promote the Barcud Group’s Welsh Language scheme, and be aware of and act in accordance with the requirements of Equality & diversity legislation. • • • • • • Be aware of, and act in accordance with, the Group’s Confidentiality Policy, and the requirements of the Data Protection Act. Promote a positive image of EOM and the wider Barcud Group. Undertake any other duties commensurate with the level of the post as required by the company. Signed by member of staff: ……………………………………………………. Date: ……………………………………………………. Signed by Line Manager: ……………………………………………………. Date: …………………………………………………….
CYMDEITHAS GOFAL THE CARE SOCIETY
JOB DESCRIPTION
Post: Support & Outreach Worker
Responsible To: Support Team Manager
The main objectives of the post will be:
To work as part of a team of Support Workers working across north and mid Ceredigion, under the
direction of the Support Team Manager.
To deliver support through bespoke packages of care (not personal care) to service users who are
vulnerable due to circumstance or conditions, which include learning disabilities, mental health issues,
autism, physical and mobility issues, etc.
Support for each individual is based on recognised support needs, which entails providing practical help
and assistance over a period of time on a weekly basis to improve an individual’s quality of life, promote
safety and emotional well-being, independent healthy living, companionship, and positive social impact
through socialisation and integration into the local community.
Role:
To work under the direction of the Support Team Manager in carrying out the following tasks:
• To ensure that the personal care plan is followed, as recommended, and that any actions to be
undertaken are done so with the full agreement of the service user.
• To ensure that all support and outreach notes are written up, signed and filed at the end of each
session and that each support file contains all relevant information.
• To work and communicate effectively with relevant partner agencies to ensure a co-ordinated
approach to service delivery.
• To report directly to the Support Team Manager and Team Leader regarding cases where
concerns are raised involving safeguarding issues, liaising with statutory services and referring
details on as appropriate.
• To maintain effective electronic and paper-based office information systems and organised
records.
• To manage personal mileage and expenses reported on a monthly basis and checked by the
Support Team Manager and HR staff.
• To liaise with all relevant statutory and /or voluntary organisations as in the best interests of the
service user or family member i.e. DSS, Local Authority Housing Section and Benefits Section,
Social Services, etc.
• To participate in any scheduled training, supervisions and appraisals
• To undertake any other duties as may be required.
General Care Society Responsibilities:
▪ The Care Society is fully committed to the active promotion of equality and diversity in its capacity
as an employer and in the provision of all its services. It is the individual responsibility of each
staff member to ensure the application of this Policy.
▪ Under the Health and Safety at Work Act, all employees are required to take care of their own
health and safety and that of other employees and members of the public, and to co-operate with
the Society in complying with their statutory duties.
▪ Strict adherence to confidentiality, particularly regarding personal details of staff and service
users, is of paramount importance.
▪ Communication and teamwork is a vital aspect to the success of the Society’s work.
Consequently, all members of staff are contracted to attend regular team and organisational
meetings as directed, including necessary training.
▪ To contribute to the development and promotion of the projects and further initiatives within the
Society.
▪ To operate within the Society’s overall vision, policies and procedures.
Whilst this job description is indicative of the range of current duties and responsibilities of the post holder, it is not
comprehensive. It is inevitable that the duties will change as the role develops and it is essential therefore that it
should be regarded with a degree of flexibility, so that changing circumstances can be met. As the scheme
develops, the job description will be reviewed with the post holder.
Version 6 Feb 2025
CYMDEITHAS GOFAL THE CARE SOCIETY
Person Specification using Competencies
Support & Outreach Worker
Competency
Essential
Desirable
Working on own initiative/
self-reliance
Teamwork
Customer Focused
Interpersonal Skills:
Verbal Communication
Interpersonal Skills:
Listening Skills
Stress Management
Time Management
Integrity
Self-direction and motivation to
meet support plan objectives and
assumes responsibility for own
actions
Develops effective working
relationships and works
Co-operatively across TCS teams
and with service users.
Delivers excellent customer
service and makes decisions
centred primarily on the needs of
our clients
Gains trust and confidence through
conversation and tailors content of
speech to the level and experience
of the client / audience
Shows patience, empathy and
respect for what other people have
to say.
Able to remain calm under
pressure and diffuse tense
situations in the face of
provocation or hostility
Establishes a course of action for
self and/or others to accomplish
specific goals within set
timeframes
Is objective, non-judgemental and
maintains confidentiality at all
times
Technical Skills
Possesses good computer skills, in
particular proficiency in MS Office
General Requirement
Full Driving Licence and car owner
Language
Ability to speak Welsh
Version 6 Feb 2025
Job Description Medra Manager All criteria are Essential unless indicated otherwise Reports to: Barcud Group Director of Commercial Services Responsible for: MEDRA team leaders, Medra office Overall Job Purpose: The post holder will be a visionary, forward thinking Manager with commercial awareness, ensuring that Medra provide a high quality installation, maintenance and development services, whilst also ensure that cleaning and caretaking services within Medra provide value for money. The post holder will manage all Team Leaders and from time to time some office staff, whilst regularly reviewing performance and budgets, as well as tenant satisfaction. The services being provided are new heating installations, full repairs service, small new-build developments, as well ensuring that Medra provide a reactive maintenance service, voids maintenance work, cyclical maintenance work and the installation and maintenance of renewable green technologies that enhance the thermal performance of dwellings by embracing new technology. The post-holder will meet monthly with the Group Director and Accountant to report on performance, resources and budgets, as well as forecasts and ensure that all work is undertaken within the Barcud Financial Regulations and Policies Key Responsibilities – Management • To provide operational leadership for Medra, whilst overseeing the day-to day operations, improving the efficiency of the business whilst ensuring tenant care and satisfaction remain a priority. • To develop and promote a culture of continuous improvement, tenant focus and employee engagement. • Ensure the seamless delivery of an effective out of hours and holiday period emergency repair service. • Be able to price work accurately, issue quotations and execute the work once • Monitor the performance of the team and any sub-contractor, ensuring that the service provided is of a high quality, is responsive, and captures and records performance indicators. November 2021 (LlE) • Work with the Procurement officer, and the Group Director to develop and manage a robust contract procurement and management process that reflects best practice. • Demonstrate a commitment to equality and diversity in both the delivery of services and to staff. Financial • To strengthen MEDRA’s financial viability by delivering efficiencies in existing services, and evaluate new opportunities that arise in order to improve performance. • Demonstrate good financial acumen and an understanding of company accounts, ensuring that there is accurate job costing and that accurate records are kept by all operatives • Ensure there are proper systems of financial control, risk assessment and performance management. • Check and authorise all supplier payments, ensuring that jobs are financially closed in a timely manner. Performance • To successfully deliver MEDRA’s business plan • To meet regularly with team leaders and provide a clear direction to ensure they manage their teams effectively, giving praise where praise is due, but also managing any poor performance to an effective conclusion. • Monitor key issues such as productivity levels, quality of work and 'right first time' approach, repairs by appointment and performance within target, as well as tenant • Monitor the work of the MEDRA team to ensure that objectives are achieved. • Prepare monthly reports to the Group Director on progress against performance targets, financial performance and tenant feedback. • Develop policies and procedures for Medra and monitor compliance. Staffing, Suppliers and Subcontractors • Ensure that all training is up to date and apprentices and all operatives are performing and exceeding pre-defined targets. • Negotiate with suppliers to ensure that the materials supply chain works effectively. • Ensure that all staff are trained to a suitable standard, take their Health & Safety responsibilities seriously, and that all their accreditation / competence requirements are current and up to date. Health & safety and Compliance • Contribute to internal and external audits of the DLO and actively respond to, lead, and implement recommendations as necessary. • Ensure that all current health & safety legislation is adhered to with method statements and risk assessments undertaken where appropriate, as well as ensuring that asbestos surveys and all necessary precautions are undertaken. • Manage all membership renewals and assessments for the company, such as NICEIC, CHAS, Gas-Safe, Construction-line, etc. November 2021 (LlE) Tenants and Customers • Ensure that all tenants are satisfied with the maintenance works to their homes, are kept informed of when any works are due to commence, the possible disruption and the duration of any maintenance activity. • Evaluate options to offer appointments to tenants, and ways to keep tenants updated with progress against each job, and review how jobs are scheduled. • Ensure tenant complaints are investigated within agreed timescales, and respond to tenants as required. Ensure that learning points are captured and acted upon. Generic • Take responsibility for own personal development. • Foster a climate of continuous improvement, participating in service improvement projects as and when required. • Actively promote the Barcud Group’s Welsh Language scheme, and be aware of and act in accordance with the requirements of Equality & diversity legislation. • Be aware of, and act in accordance with, the Group’s Confidentiality Policy, and the requirements of the Data Protection Act. • Promote a positive image of MEDRA and the wider Barcud Group. • Undertake any other duties commensurate with the level of the post as required by the company. This job description is not intended to be an exhaustive list and in view of changing demands, legislation, and regulations, the duties may be reviewed and revised as deemed reasonable and appropriate. November 2021 (LlE) Personal Specification Medra Manager This person specification details the experience and skills for the position of Medra Manager at Barcud. All skills and experience are essential except where explicitly indicated to be desirable (D). Qualifications: • BSc in a Construction Project Management, Quantity Surveying or similar qualification. • Evidence of continually developing professional knowledge. (desirable) Experience: • Experience of managing a similar range of works packages on time, on budget, with a high level of customer care and satisfaction. • A track record of getting work done correctly the first time. • Providing a customer focused service. • Evidence of achieving excellence in the delivery of services and commitment to continuous improvement. Information Technology literate. • • A minimum of 3 years experience in the private sector. Knowledge/Skills: • Possess good construction knowledge including health and safety legislation, fire safety, and CDM Regulations. A positive and proactive problem solver with excellent decision making skills, with the ability to offer creative solutions to complex property related scenarios. • Experience of effective financial and budgetary control. • Ability to plan, organise and prioritise effectively, in order to achieve targets and meet deadlines. • Sound verbal, reasoning and written communication skills. • Be fluent in the Welsh language, both verbal and written. (Desirable) • Must have full UK driving licence. Leadership and Management: November 2021 (LlE) • Ability to manage works efficiently. • As a line manager, to ensure that the organisation’s equality, diversity and inclusion policies are fully implemented at all times and in all aspects of service delivery and employment. • Sound knowledge of performance management and how this contributes to business success. Personal Qualities: • A strong commitment to high quality customer service. November 2021 (LlE)
Job Description Procurement Officer All criteria are Essential unless indicated otherwise Reports to: Assistant Director of Finance Responsible for: N/A Overall Job Purpose: Support the Assistant Director of Finance, in the delivery of Barcud’s Procurement services to enable Barcud to meet its business objectives and the needs of internal and external stakeholders. Key Responsibilities – Procurement: • Deliver a high-quality Procurement service that is in accordance with procedures, regulations and best practice. • Support the maintenance of an effective and comprehensive Procurement service that assists Barcud in achieving its strategic priorities. • Ensure the adherence to, as well as the development and implementation of Procurement processes, systems and procedures. • Ensure Procurement compliance to governance and accountability requirements. • Support Barcud to ensure that there is Value for Money in all its Procurement activities and this remains a priority. • Deliver the procurement and award of contracts for a full range of goods, services and works purchased by Barcud. • Lead on the development and management of contracts and actively seek and promote opportunities for the Association to achieve financial savings and improved community benefits through their contracting or tendering. • Provide Procurement advice to the functions across the Association, ensuring that best value contract arrangements are consistently in place. • Lead on all pre-procurement activities, including supplier engagement, • benchmarking and soft market testing. Identify new potential external providers and meet with, support and maintain positive and constructive working relationships with external providers to further the Association’s stated objectives, which include developing the local supply chain and maximising Community Benefits. March 2022 • Coordinate, monitor and manage the Procurement activities and contracting by the Association via a variety of national or regional collaborative frameworks and purchasing solutions. • Maintain up to date knowledge of Procurement regulations, legislation and best practice. • Represent the Association at appropriate forums and events. People: • Promote a high-performance culture that drives continuous improvement and efficiencies. • Communicating the priorities, plans, vision and objectives of the Association to ensure effective delivery to the agreed service standards and targets. Corporate • Promote, develop and manage effective partnerships with internal and external stakeholders to achieve continuous improvement in the provision of services. • Promote Health and Wellbeing initiatives throughout the organisation. • Provide excellent customer service to all internal and external customers. • Work within the Association’s equality, diversity and inclusion policies at all times and in all aspects of service delivery and employment. • Ensure that the Association and its employees comply with all legal, statutory and • regulatory requirements along with best practice. In all aspects of the Association's work, to promote effective communications, excellence in customer service, and a focus on continuous improvement. • Carry out such other duties and responsibilities as may reasonably be requested. This job description is not intended to be an exhaustive list and in view of changing demands, legislation, and regulations, the duties may be reviewed and revised as deemed reasonable and appropriate. March 2022 Personal Specification Procurement Officer This person specification details the experience and skills for the position of Procurement Officer at Barcud. All skills and experience are essential except where explicitly indicated to be desirable (D). Qualifications • Educated to A level or equivalent. • Evidence of proactive professional development. • Member of CIPS. (D) • MCIPs qualified or working towards it. (D) Experience • Delivering a Procurement service, preferably in a non-for-profit environment. • Undertaking varied Procurement projects. • Partnership with different service areas and external stakeholders to deliver specified project outcomes. • Handling and managing construction contracts. • Providing a customer-based service. • Achieving targets and objectives. • Working collaboratively across an organisation. • Public sector or Housing Association experience. (D) Skills / Knowledge • Understanding of Procurement processes, procedures and systems. • Knowledge of best practice approaches to Procurement. • Awareness of challenges in the delivery of a Procurement service. • A strong commitment to a people focused culture. • Sound numerical, reasoning and written communication skills. • Ability to speak Welsh. (D) • Able to set appropriate and challenging performance targets for self. • Ability to work collaboratively across an organisation to ensure a high-quality Finance service is being provided. March 2022
September 2021 EOM Electrical Contractors Limited PERSON SPECIFICATION JOB TITLE: Apprentice Plumber CRITERIA ESSENTIAL DESIRABLE METHOD OF IDENTIFICATION Education & Qualifications GCSE level education to include Maths and English at Grade 4 / C or above Completion or working towards completion of the 1st year of an industry recognised Plumbing qualification Construction related qualification Application Form Production of certificates Experience Awareness of health & safety Customer service experience Experience of plumbing works and / or the building and construction industry Application Form Interview Job Knowledge Knowledge / understanding of basic plumbing works Application Form Interview Application Form Interview September 2021 Competencies and Skills Methodical with excellent attention to detail Ability to communicate clearly, confidently and politely Ability to build constructive and honest partnerships with customers, colleagues and suppliers Ability to complete paperwork (to include timesheets, servicing paperwork) accurately and to a high standard. Demonstrates commitment to customer service in all activities. Demonstrates ability to work independently and on own initiative. Demonstrates ability to work as part of a team. Other Requirements Provisional Driving licence and actively learning to drive A commitment to learning, training and development, including attendance at college to complete academic studies as part of the apprenticeship Reliable and punctual Full Driving licence (max 6 points) Application Form Be able to hold conversations in the medium of Welsh (or be prepared to learn) to minimum ALTE Level 1 Interview September 2021 Must be able to meet the physical requirements of the role – including bending, lifting heavy objects, working at heights and in confined spaces. Commitment to equality and diversity. Personal integrity. Enthusiasm and resilience. Adopts a flexible approach to the requirements of the job
Job Description HR & Payroll Officer All criteria are Essential unless indicated otherwise Reports to: Senior HR & Payroll Officer Responsible for: n/a Overall Job Purpose: Support the Senior HR & Payroll Officer in the operation of Barcud’s HR service, assisting the delivery and development of HR high-quality strategies and systems that enable Barcud to meet its business objectives and the needs of internal and external stakeholders. Key Responsibilities – HR and Payroll: • Understanding of integrated HR & payroll systems with the willingness to improve processes and implement changes for efficiencies. • Provide training to new and existing employee on HR matters, including the flexible working scheme. • Support the evidence gathering for disciplinary / investigation hearings and produce and circulate minutes where necessary. • Attend and service meetings as required. • Play an active role within the Tuag at Iechyd – employee Health and Wellbeing group. • Assist with recruitment processes and the induction of new employee. • Provide employee with guidance relating to policies and procedures, as required. • Complete ONS employee surveys and submit information as required. • Act as a first point of contact for payroll queries from employee and third parties. • Process payroll paperwork for new employee and provide third parties with payroll information as required. • Collate and enter payroll items and changes to Barcud’s systems. • Handle and manage Maternity / Paternity applications, including understanding eligibility. • Handle and manage Barcud’s pension schemes. • Provide HR & Payroll advice and support to Barcud’s subsidiaries in accordance with their service level agreement. June 2021 • Deputise for the Senior HR & Payroll Officer or Assistant Director of HR & Communications when required. People: • Promote a high-performance culture that drives continuous improvement and efficiencies. • Communicating the priorities, plans, vision and objectives of the Association to ensure effective delivery to the agreed service standards and targets. Corporate • Promote, develop and manage effective partnerships with internal and external stakeholders to achieve continuous improvement in the provision of services. • Promote Health and Wellbeing initiatives throughout the organisation. • Provide excellent customer service to all internal and external customers. • Work within the Association’s equality, diversity and inclusion policies at all times and in all aspects of service delivery and employment. • Ensure that the Association and its employee comply with all legal, statutory and • regulatory requirements along with best practice. In all aspects of the Association's work, to promote effective communications, excellence in customer service, and a focus on continuous improvement. • Carry out such other duties and responsibilities as may reasonably be requested. This job description is not intended to be an exhaustive list and in view of changing demands, legislation, and regulations, the duties may be reviewed and revised as deemed reasonable and appropriate. June 2021 Personal Specification HR & Payroll Officer This person specification details the experience and skills for the position of HR & Payroll Officer at Barcud. All skills and experience are essential except where explicitly indicated to be desirable (D). Qualifications • Educated to GCSE standard or equivalent, including English Language. • Educated to degree standard or equivalent. (D) • Relevant HR or payroll qualification (i.e. CIPD) or equivalent through experience (D) • Welsh essential or willing to learn to ALTE level 3 within two years. Experience • Demonstrable experience of managing an organisation’s payroll service. • Collaboratively working with colleagues and third parties in operation of a payroll service. • Handling pension schemes and Maternity / Paternity applications. • Experience of providing training to new employees on HR matters. • Supporting HR investigations in the form of evidence gathering. • Experience of recruitment processes. • Public sector or housing association experience. (D) • Experience of working with trade unions or employee consultative groups (D) • Experience of HR/Payroll systems e.g. Itrent Skills / Knowledge • Good knowledge of all aspects of HR. • Up to date knowledge of legislative HR framework and key people matters. June 2021 • A strong commitment to a people focused culture. • Ability to promote equality and diversity in all aspects of employment and service delivery. • Sound numerical, reasoning and written communication skills. • Strong organisational skills and the ability to prioritise work, work under pressure and meet deadlines. • Willing to learn Welsh to ALTE level 3 within 2 years (if not already a Welsh speaker). • Excellent accuracy and attention to detail relating to HR & payroll matters. • Able to set appropriate and challenging performance targets for self. • Understanding of best practice approaches to HR June 2021
Job Description Senior Finance Officer All criteria are Essential unless indicated otherwise Reports to: Assistant Director of Finance Responsible for: Finance Officers (4), Finance Assistant, Finance Apprentice Overall Job Purpose: Support the Assistant Director of Finance, in managing all procedures up to and including the completion of the Trial Balance including Creditor Payments, Debtor Invoices, Bank Reconciliations etc. Management of Team Members including Finance Officers, Finance Assistant and Finance Apprentice. Requirement: This role requires an up-to-date and satisfactory enhanced (barred list) DBS Certificate Finance: • Lead, supervise and motivate team members to ensure that services are delivered in a timely and customer-focused manner. • Be responsible for the Creditor Payments function. • Be Responsible for the reconciliation of financial transactions such as bank, petty cash and credit card reconciliations. • System Administrator for Financial Systems Ensure Integrity and accuracy of financial information from feeder systems. • Manage/Provide training in Creditors and Procurement Systems. • Produce, Maintain and Monitor the monthly checklist for all financial tasks • Monthly closedown of the financial period in line with deadlines, including processing accrual and prepayment journals • Responsible for the upkeep and monitoring of the non-property fixed asset register including the calculation and posting of monthly depreciation • Assist the Management Accountant in the annual preparation of budgets • Oversee the production and accuracy of the weekly BACS payment run ensuring the correct allocations of the purchase ledger. • Be a point of contact for more complex and/or contentious enquiries within the finance department for telephone, post, and email queries from all contacts including sub-contractors, suppliers, tenants, leaseholders, other organisations and employees September 2023 (IT) • Ensure that policies and practices are adhered to in line with current financial legislation, recognised best practice and appropriately to organisational needs. • Maintain effective relationships with suppliers and other stakeholders. • Provide finance support collaboratively across the Group’s services. • Actively participate in any audit inspections providing the necessary support and advice as appropriate and manage the responses for the team. • Responsible for the production of financial information and reports as requested. • Able to work across 3 locations on a regular basis. People: • Promote a high-performance culture that drives continuous improvement and efficiencies. • Communicating the priorities, plans, vision and objectives of the Association to ensure effective delivery to the agreed service standards and targets. Corporate • Promote, develop and manage effective partnerships with internal and external stakeholders to achieve continuous improvement in the provision of services. • Promote Health and Wellbeing initiatives throughout the organisation. • Provide excellent customer service to all internal and external customers. • Work within the Association’s equality, diversity and inclusion policies at all times and in all aspects of service delivery and employment. • Ensure that the Association and its employees comply with all legal, statutory and • regulatory requirements along with best practice. In all aspects of the Association's work, to promote effective communications, excellence in customer service, and a focus on continuous improvement. • Carry out such other duties and responsibilities as may reasonably be requested. This job description is not intended to be an exhaustive list and in view of changing demands, legislation, and regulations, the duties may be reviewed and revised as deemed reasonable and appropriate. September 2023 (IT) Personal Specification Senior Finance Officer This person specification details the experience and skills for the position of Senior Finance Officer at Barcud. All skills and experience are essential except where explicitly indicated to be desirable (D). Qualifications • AAT Qualified or equivalent professional experience. • Evidence of proactive professional development. Experience • Assisting with the delivery of a Finance service, preferably in a non-for-profit environment. • Experience of financial transactions, accounts maintenance, Creditors, Debtors and Procurement. • Experience of operating financial information systems and particularly Creditors, Debtors and Procurement. • Providing a customer-based service. • Achieving targets and objectives. • Working collaboratively across an organisation. • Public sector or Housing Association experience. (D) • Experience and proven record of Management. Skills / Knowledge • Good understanding of financial processes, procedures and systems. • Awareness of challenges in the delivery of a Finance service. • Good understanding of financial accounting software packages. • A strong commitment to a people focused culture. • Sound numerical, reasoning and written communication skills. • Able to set appropriate and challenging performance targets for self. • Ability to lead and manage employees and set appropriate and challenging performance targets. • Good IT skills with proficiency in the use of the Microsoft Office package. September 2023 (IT) • Adapt positively to change with flexible approach to the requirements of the job. • Ability to work collaboratively across an organisation to ensure a high-quality Finance service is being provided. • Ability to speak Welsh. (D) Name _________________________ Date __________________________ Signature _________________________ September 2023 (IT)
Job Description Customer Service Assistant All criteria are Essential unless indicated otherwise Reports to: Senior Customer Service officer Responsible for: n/a Overall Job Purpose: Assist with the provision of a high-quality customer service to Barcud’s tenants that enables Barcud to meet its business objectives and the needs of its external customers. Key Responsibilities – Customer Service: • Provide a high-quality, customer focused service to tenants. • Be the first point of contact for tenant and stakeholder enquires, answering enquiries and directing tenants to other colleagues as and when appropriate. • Ensure that repairs are ordered and processed in a timely manner, reporting back where there is a consistent issue with the delivery of repairs. • Operate both the reception and telephone services for tenants and other stakeholders, greeting any tenants and visitors in a friendly, professional and welcoming manner. • Work collaboratively across the organisation to ensure tenants enquiries are successfully and swiftly answered. • Refer tenants to external stakeholders, including Local Authorities, when • appropriate. Input data and records relating to customer service and repairs in Barcud’s databases. • Be responsible for receiving rent over the phone and in person as well as the administration for various methods of income including direct debits, payments cards and payment arrangements. • Record any informal complaints and compliments, distributing these to relevant teams / functions at Barcud. • Sort and distribute incoming mail. • Respond to the ‘web chat’ function on the website as appropriate and respond to any enquiries lodged when web chat is unavailable. • Provide administrative back up as needed. • Assist with any tenant profiling exercises. June 2021 • Assist with any other customer service matters. • Deputise for the Senior Customer Services Officer when required. People: • Promote a high-performance culture that drives continuous improvement and efficiencies. • Communicating the priorities, plans, vision and objectives of the Association to ensure effective delivery to the agreed service standards and targets. Corporate • Promote, develop and manage effective partnerships with internal and external stakeholders to achieve continuous improvement in the provision of services. • Promote Health and Wellbeing initiatives throughout the organisation. • Provide excellent customer service to all internal and external customers. • Work within the Association’s equality, diversity and inclusion policies at all times and in all aspects of service delivery and employment. • Ensure that the Association and its employees comply with all legal, statutory and • regulatory requirements along with best practice. In all aspects of the Association's work, to promote effective communications, excellence in customer service, and a focus on continuous improvement. • Carry out such other duties and responsibilities as may reasonably be requested. This job description is not intended to be an exhaustive list and in view of changing demands, legislation, and regulations, the duties may be reviewed and revised as deemed reasonable and appropriate. June 2021 Personal Specification Customer Services Assistant This person specification details the experience and skills for the position of Customer Services Assistant at Barcud. All skills and experience are essential except where explicitly indicated to be desirable (D). Qualifications • Educated to GCSE level, including English Language. • Evidence of proactive professional development. (D) Experience • Experience in a customer-facing role. • Providing Customer Services on the telephone and in person. • Taking payments over the phone. • Maintaining records on customer-facing services. • Public sector, Housing Association, third sector or other relevant . (D) Skills / Knowledge • Knowledge of databases and ability to keep systems and records up to date. • Friendly, professional and welcoming manner. • Welsh and English speaker. • A strong commitment to a people focused culture. • Ability to promote equality and diversity in all aspects of employment and service delivery. • Sound numerical, reasoning and written communication skills. • Ability to manage, develop and implement processes, procedures and systems relating to tenancy management, sustainment and income. • Ability to use mail merge for large mail runs. • Able to set appropriate and challenging performance targets for self. June 2021
Job Description Caretaker All criteria are Essential unless indicated otherwise Reports to: Caretaker and Transport Supervisor Responsible for: n/a Overall Job Purpose: The Caretaker will providing a high quality and effective caretaking service in and around properties in North Ceredigion area predominantly, although from time to time, the post holder will be expected to cover for colleagues in other areas whilst working as part of the team. Requirement: This role requires an up-to-date and satisfactory enhanced (barred list) DBS Certificate Key Responsibilities – Functional • Liaise with tenants and residents in flats and on our estates with regard to management issues generally providing good neighbour assistance and cleaning communal areas to specification and to maintain an adequate stock of cleaning materials. • Liaise with the Customer Services Department to ensure that maintenance requests are reported promptly, and to check on the security of the communal areas on a daily basis. • The Caretaker will be expected to undertake legionella checks as directed, as well as fire alarm checks, emergency lighting checks and other fire-related checks on a weekly basis, recording and reporting findings to the appropriate colleagues within the business. • Undertake play area inspections, record findings and ensuring that any remedial action gets addressed quickly. Any equipment or areas found to be unsafe should be cordoned off to ensure the safety of possible users.. • Check for any graffiti and fly tipping and check CCTV recording to collect/collate any available evidence relating to anti-social behaviour in the flats for consideration by the Group Director of Housing and Support and to contact the police in serious cases. March 2022 (LlE) • Be the contact point for the Neighbourhood Policing team. • Prepare all bins in readiness for collection on bin day, keep the bin compound clean and tidy. • Take electricity meter readings and notify the Finance Office. • Remove dog / animal waste and hazardous items from communal areas or occupied / unoccupied rooms in a proper and safe manner. • The post holder may be required to attend courses for training as directed from time to time. This job description is not intended to be an exhaustive list and in view of changing demands, legislation, and regulations, the duties may be reviewed and revised as deemed reasonable and appropriate. March 2022 (LlE) Personal Specification Caretaker This person specification details the experience and skills for the position of Caretaker at Barcud. All skills and experience are essential except where explicitly indicated to be desirable (D). Qualifications: • A good standard of general education. • Trade qualification (Desirable) • Clean, valid driving licence • Use of own vehicle Experience: • Relevant experience of working as a caretaker, or tradesperson background.(Desirable) Information sharing with partner agencies (Desirable) • Understanding of Health and Safety at Work. • • Supervisory experience. (Desirable) • Previous employment within a Housing Association or public sector environment (Desirable) Relevant Skills / Ability: • The ability to use information technology and send emails and use a smartphone or tablet (Essential) • A requirement to use ladders where necessary. • The ability to use hand tools and move household items. • Good customer service skills, with basic experience of dealing with the general public. • The ability to keep accurate records for time sheets and administration of the services. • The ability to communicate in both Welsh and English. (Desirable) • Awareness of Data Protection requirements. March 2022 (LlE) Personal Qualities: • Capable of working to busy schedules. • Capable of using own initiative and working unsupervised. • A strong commitment to high quality customer service. • Adopts a flexible approach to the requirements of the job. Adapts positively to change. • A can-do attitude Name………………………………………………………. Signature…………………………………………………. Date………………………………………………………… March 2022 (LlE)
Job Description Senior Finance Officer All criteria are Essential unless indicated otherwise Reports to: Assistant Director of Finance Responsible for: Finance Officers (4), Finance Assistant, Finance Apprentice Overall Job Purpose: Support the Assistant Director of Finance, in managing all procedures up to and including the completion of the Trial Balance including Creditor Payments, Debtor Invoices, Bank Reconciliations etc. Management of Team Members including Finance Officers, Finance Assistant and Finance Apprentice. Requirement: This role requires an up-to-date and satisfactory enhanced (barred list) DBS Certificate Finance: • Lead, supervise and motivate team members to ensure that services are delivered in a timely and customer-focused manner. • Be responsible for the Creditor Payments function. • Be Responsible for the reconciliation of financial transactions such as bank, petty cash and credit card reconciliations. • System Administrator for Financial Systems Ensure Integrity and accuracy of financial information from feeder systems. • Manage/Provide training in Creditors and Procurement Systems. • Produce, Maintain and Monitor the monthly checklist for all financial tasks • Monthly closedown of the financial period in line with deadlines, including processing accrual and prepayment journals • Responsible for the upkeep and monitoring of the non-property fixed asset register including the calculation and posting of monthly depreciation • Assist the Management Accountant in the annual preparation of budgets • Oversee the production and accuracy of the weekly BACS payment run ensuring the correct allocations of the purchase ledger. • Be a point of contact for more complex and/or contentious enquiries within the finance department for telephone, post, and email queries from all contacts including sub-contractors, suppliers, tenants, leaseholders, other organisations and employees September 2023 (IT) • Ensure that policies and practices are adhered to in line with current financial legislation, recognised best practice and appropriately to organisational needs. • Maintain effective relationships with suppliers and other stakeholders. • Provide finance support collaboratively across the Group’s services. • Actively participate in any audit inspections providing the necessary support and advice as appropriate and manage the responses for the team. • Responsible for the production of financial information and reports as requested. • Able to work across 3 locations on a regular basis. People: • Promote a high-performance culture that drives continuous improvement and efficiencies. • Communicating the priorities, plans, vision and objectives of the Association to ensure effective delivery to the agreed service standards and targets. Corporate • Promote, develop and manage effective partnerships with internal and external stakeholders to achieve continuous improvement in the provision of services. • Promote Health and Wellbeing initiatives throughout the organisation. • Provide excellent customer service to all internal and external customers. • Work within the Association’s equality, diversity and inclusion policies at all times and in all aspects of service delivery and employment. • Ensure that the Association and its employees comply with all legal, statutory and • regulatory requirements along with best practice. In all aspects of the Association's work, to promote effective communications, excellence in customer service, and a focus on continuous improvement. • Carry out such other duties and responsibilities as may reasonably be requested. This job description is not intended to be an exhaustive list and in view of changing demands, legislation, and regulations, the duties may be reviewed and revised as deemed reasonable and appropriate. September 2023 (IT) Personal Specification Senior Finance Officer This person specification details the experience and skills for the position of Senior Finance Officer at Barcud. All skills and experience are essential except where explicitly indicated to be desirable (D). Qualifications • AAT Qualified or equivalent professional experience. • Evidence of proactive professional development. Experience • Assisting with the delivery of a Finance service, preferably in a non-for-profit environment. • Experience of financial transactions, accounts maintenance, Creditors, Debtors and Procurement. • Experience of operating financial information systems and particularly Creditors, Debtors and Procurement. • Providing a customer-based service. • Achieving targets and objectives. • Working collaboratively across an organisation. • Public sector or Housing Association experience. (D) • Experience and proven record of Management. Skills / Knowledge • Good understanding of financial processes, procedures and systems. • Awareness of challenges in the delivery of a Finance service. • Good understanding of financial accounting software packages. • A strong commitment to a people focused culture. • Sound numerical, reasoning and written communication skills. • Able to set appropriate and challenging performance targets for self. • Ability to lead and manage employees and set appropriate and challenging performance targets. • Good IT skills with proficiency in the use of the Microsoft Office package. September 2023 (IT) • Adapt positively to change with flexible approach to the requirements of the job. • Ability to work collaboratively across an organisation to ensure a high-quality Finance service is being provided. • Ability to speak Welsh. (D) Name _________________________ Date __________________________ Signature _________________________ September 2023 (IT)
CYMDEITHAS GOFAL THE CARE SOCIETY
All criteria are Essential unless indicated otherwise
Full-time
Job Description Senior Finance Officer All criteria are Essential unless indicated otherwise Reports to: Senior Accountant Responsible for: Finance Officers, Finance Apprentice Overall Job Purpose: Support the Senior Accountant, in managing all procedures up to and including the completion of the Trial Balance including Creditor Payments, Debtor Invoices, Bank Reconciliations. Management of Team Members including Finance Officersand Finance Apprentice. Requirement: This role requires an up-to-date and satisfactory enhanced (barred list) DBS Certificate Finance: • Lead, supervise and motivate team members to ensure that services are delivered in a timely and customer-focused manner. • Be responsible for the Creditor Payments function. • Be Responsible for the reconciliation of financial transactions such as bank, petty cash and credit card reconciliations. • System Administrator for Financial Systems Ensure Integrity and accuracy of financial information from feeder systems. • Manage/Provide training in Creditors and Procurement Systems. • Produce, Maintain and Monitor the monthly checklist for all financial tasks • Monthly closedown of the financial period in line with deadlines, including processing accrual and prepayment journals • Responsible for the upkeep and monitoring of the non-property fixed asset register including the calculation and posting of monthly depreciation • Assist the Management Accountant in the annual preparation of budgets • Oversee the production and accuracy of the weekly BACS payment run ensuring the correct allocations of the purchase ledger. • Be a point of contact for more complex and/or contentious enquiries within the finance department for telephone, post, and email queries from all contacts including sub-contractors, suppliers, tenants, leaseholders, other organisations and employees October 2025 (IT) • Ensure that policies and practices are adhered to in line with current financial legislation, recognised best practice and appropriately to organisational needs. • Maintain effective relationships with suppliers and other stakeholders. • Provide finance support collaboratively across the Group’s services. • Actively participate in any audit inspections providing the necessary support and advice as appropriate and manage the responses for the team. • Responsible for the production of financial information and reports as requested. • Able to work across 3 locations on a regular basis. People: • Promote a high-performance culture that drives continuous improvement and efficiencies. • Communicating the priorities, plans, vision and objectives of the Association to ensure effective delivery to the agreed service standards and targets. Corporate • Promote, develop and manage effective partnerships with internal and external stakeholders to achieve continuous improvement in the provision of services. • Promote Health and Wellbeing initiatives throughout the organisation. • Provide excellent customer service to all internal and external customers. • Work within the Association’s equality, diversity and inclusion policies at all times and in all aspects of service delivery and employment. • Ensure that the Association and its employees comply with all legal, statutory and • regulatory requirements along with best practice. In all aspects of the Association's work, to promote effective communications, excellence in customer service, and a focus on continuous improvement. • Carry out such other duties and responsibilities as may reasonably be requested. This job description is not intended to be an exhaustive list and in view of changing demands, legislation, and regulations, the duties may be reviewed and revised as deemed reasonable and appropriate. October 2025 (IT) Personal Specification Senior Finance Officer This person specification details the experience and skills for the position of Senior Finance Officer at Barcud. All skills and experience are essential except where explicitly indicated to be desirable (D). Qualifications • AAT Qualified, working towards being AAT Qualified or equivalent professional experience. • Evidence of proactive professional development. Experience • Assisting with the delivery of a Finance service, preferably in a non-for-profit environment. • Experience of financial transactions, accounts maintenance, Creditors, Debtors and Procurement. • Experience of operating financial information systems and particularly Creditors, Debtors and Procurement. • Providing a customer-based service. • Achieving targets and objectives. • Working collaboratively across an organisation. • Public sector or Housing Association experience. (D) • Experience and proven record of Management. Skills / Knowledge • Good understanding of financial processes, procedures and systems. • Awareness of challenges in the delivery of a Finance service. • Good understanding of financial accounting software packages. • A strong commitment to a people focused culture. • Sound numerical, reasoning and written communication skills. • Able to set appropriate and challenging performance targets for self. • Ability to lead and manage employees and set appropriate and challenging performance targets. October 2025 (IT) • Good IT skills with proficiency in the use of the Microsoft Office package. • Adapt positively to change with flexible approach to the requirements of the job. • Ability to work collaboratively across an organisation to ensure a high-quality Finance service is being provided. • Ability to speak Welsh. (D) October 2025 (IT)
Job Description Job Title: Certifying Senior Electrician All criteria are Essential unless indicated otherwise Reports to: Medra Manager Responsible for: Overall Job Purpose: Undertake and supervise the repairs and maintenance of electrical installations to all domestic properties, including fault finding and testing and certification in accordance with the Building Regulations (Part P), and be responsible for all registration documentation with the NICEIC and be the key contact person with NICEIC for Barcud. Key Responsibilities – This job description is not intended to be an exhaustive list and in view of changing demands, legislation, and regulations, the duties may be reviewed and revised as deemed reasonable and appropriate. Electrical Duties: • Agree appointments for in-house electricians as enquiries are received, ensuring all works are completed swiftly, and to a high standard, with a high level of tenant satisfaction. • Complete and ensure repairs and maintenance of Barcud’s electrical installations are completed in accordance with regulations, relevant standards and Barcud’s procedures. • Oversee and monitor the efficiency and effectiveness of Barcud’s electrical workforce, seeking to undertake service improvements where required. • Attend tenant focus groups and forums in order to obtain direct feedback and discuss means of continually improving the service. • Arrange and supervise all training required to keep up to date with changing technology and electrical standards • Monitor the work of external contractors, developing positive relationships whilst seeking to resolve issues of poor quality or regulatory non-conformity. • Be responsible for the Annual MCS audits and carry out inspections of inhouse and external work. • Test installations and sign all NICEIC certification. • Be the main contact person for the Microgeneration Certification Scheme (MCS), ensuring that all relevant paperwork is in place, and liaise closely with any auditor when audits are undertaken. • Maintain and collate relevant records and report, including documentation relating to • service contracts, ensuring paperwork is completed in a timely manner. Interpret asbestos reports, structural surveys and any other surveys generally associated with property. • Order materials and PPE as and when required, ensuring that deliveries arrive on site on time and liaising with the relevant material suppliers. • When required, prepare simple works programmes, and undertake regular tool-box talks. • Ensure that all works and materials are procured in accordance with Barcud’s procurement strategy. • Ensure that all work is undertaken in accordance with the current health and safety legislation and undertaken in a diligent manner, considering and managing tenant’s cultural and diversity needs while identifying and implementing opportunities for making best use of all resources As required, undertake trade duties in different disciplines to adapt to Barcud’s changing business requirements. People: • Be responsible for the overall management of Barcud’s electrical workforce ensuring these operate to the highest standards. • Promote a high-performance culture that drives continuous improvement and efficiencies. • Communicating the priorities, plans, vision and objectives of the Association to ensure effective delivery to the agreed service standards and targets. Corporate • Promote, develop and manage effective partnerships with internal and external stakeholders to achieve continuous improvement in the provision of services. • Promote Health and Wellbeing initiatives throughout the organisation. • Provide excellent customer service to all internal and external customers. • Work within the Association’s equality, diversity and inclusion policies at all times and in all aspects of service delivery and employment. • Ensure that the Association and its employees comply with all legal, statutory and • regulatory requirements along with best practice. In all aspects of the Association's work, to promote effective communications, excellence in customer service, and a focus on continuous improvement. • Carry out such other duties and responsibilities as may reasonably be requested. This job description is not intended to be an exhaustive list and in view of changing demands, legislation, and regulations, the duties may be reviewed and revised as deemed reasonable and appropriate. Personal Specification Job Title: Certifying Senior Electrician This person specification details the experience and skills for the position of Job Title at Barcud. All skills and experience are essential except where explicitly indicated to be desirable (D). Qualifications: • Qualified to City & Guilds 2382 17th Edition Electrical Installation. • City & Guilds 2391-02 (Formerly 2400). (D) • City & Guilds 2360 part 1 and 2 or equivalent, 2380 (16th Edition), 2391 (Inspection, testing and certification) Certificates. • MCS accreditation for solar photovoltaic. • Evidence of continually developing professional knowledge. • Full clean driving licence. Experience: • Have at least 2 consecutive years of supervisory or managerial responsibility for the standard of electrical installation work. • Previous experience of electrical testing to City & Guilds 2382 17th Edition Electrical Installations. • Been part of a team undertaking cyclical and servicing contracts. • Providing a customer focused service. • Undertaking the delivery of a range of projects on time and within budget. • Achieving challenging targets and objectives. • Evidence of achieving excellence in review and delivery of services and commitment to continuous improvement. • Experience in a leadership role, for example leading project teams. • Managing a team of staff and carrying out supervisory responsibilities. (D) • Experience of managing team performance. (D) Knowledge/Skills: • Ability to identify electrical defects and their remedies. • Be conversant with the Electricity at Work Regulations, current edition of BS7671 and Codes of Practice and guidance documents relevant to the range of electrical work undertaken. • Be well versed in the inspection, testing, verification, certification and reporting procedures for the range of electrical work undertaken. • Ability to lead and manage staff. • Budgeting and financial skills. • Have interpersonal skills. • Up to date health and safety knowledge. • Up to date knowledge of legislative frameworks and key issues relevant to the post. • Sound knowledge of performance management and how this contributes to business success. • Project management skills with an ability to plan, organise and prioritise effectively, in order to achieve targets and meet deadlines. • Able to produce comprehensive quality reporting for effective decision making. • Able to speak Welsh. (D) • Ability to deliver results to tight deadlines under pressure. • Excellent IT skills. • Sound numerical, reasoning and written communication skills. • Proven competency to handle confidential and sensitive information. • Able to set appropriate and challenging performance targets for own team and self. • Ability to promote equality and diversity in all aspects of employment and service delivery. October 2022 (SH)
Job Description Senior Accountant All criteria are Essential unless indicated otherwise Reports to: Assistant Director of Finance Responsible for: Capital Accountant, Senior Finance Officer Job Purpose: Undertake the operation of the Finance function and the delivery and development of high-quality finance strategies and systems that enable Barcud to meet its business objectives and the needs of internal and external stakeholders. Key Responsibilities – Finance: • Be responsible for the production of management accounts for Barcud Housing Association, ensuring they are produced to a high-quality and in a timely manner. • Be an integral part of the month and quarter end procedures, including accruals and prepayments and the closedown of the financial period in line with deadlines to ensure accurate and timely reporting. • Provide a responsive, customer-focused Financial reporting service to colleagues, Committees and Board. • Lead on Barcud’s budget and planning process, co-ordinating the preparation of annual capital and revenue budgets. • Assist with the Association’s 30-year financial Business Plan (BRIXX) and prepare scenarios for Leadership Team and Board as required. • Support the Assistant Director of Finance in the delivery of the Association’s financial year end accounts. • Produce the financial information that is required for Quarterly and Annual Returns. • Lead in the procurement of goods and services for the association, in order to maximise Value for Money • Support the accounts payable process, including developing and implementing policies, and ensuring accurate and timely payments to suppliers while maintaining strong relationships and compliance with financial regulations People: • Promote a high-performance culture that drives continuous improvement and efficiencies. • Communicating the priorities, plans, vision and objectives of the Association to ensure effective delivery to the agreed service standards and targets. Corporate • Promote, develop and manage effective partnerships with internal and external stakeholders to achieve continuous improvement in the provision of services. • Promote Health and Wellbeing initiatives throughout the organisation. • Provide excellent customer service to all internal and external customers. • Work within the Association’s equality, diversity and inclusion policies at all times and in all aspects of service delivery and employment. • Ensure that the Association and its employees comply with all legal, statutory and regulatory requirements along with best practice. • In all aspects of the Association's work, to promote effective communications, excellence in customer service, and a focus on continuous improvement. • Carry out such other duties and responsibilities as may reasonably be requested. This job description is not intended to be an exhaustive list and in view of changing demands, legislation, and regulations, the duties may be reviewed and revised as deemed reasonable and appropriate. Personal Specification Senior Accountant This person specification details the experience and skills for the position of Senior Accountant at Barcud. All skills and experience are essential except where explicitly indicated to be desirable (D). Qualifications • Educated to A level or equivalent. • Relevant accountancy qualification. • Evidence of proactive professional development. • Member of professional body (e.g. ACCA, CIPFA). Experience • Delivering a Finance service, preferably in a non-for-profit environment. • Comprehensive experience of producing management accounts • Experience of budget preparation and budgetary control through producing management accounts. • Experience of producing year-end accounts, including liaison with external auditors. • Providing a customer-based service. • Achieving targets and objectives. • Financial reconciliation and statistical analysis. • Working collaboratively across an organisation. • Public sector or Housing Association experience. (D) Skills / Knowledge • Understanding of financial processes, procedures and systems. • Knowledge of financial regulations, legislation and current practice, including knowledge of SORP accounting guidelines. • Awareness of challenges in the delivery of a Finance service. • Use of financial accounting software packages. • Knowledge of procurement and value for money • Sound numerical, reasoning and written communication skills. • Ability to lead and manage and set appropriate challenging performance targets. • Ability to speak Welsh. (D) • Able to set appropriate and challenging performance targets for self. • Ability to work collaboratively across an organisation to ensure a high-quality Finance service is being provided.
Disgrifiad Swydd Cyfrifydd Mae’r holl feini prawf yn hanfodol oni nodir fel arall Yn atebol i’r canlynol: Uwch-gyfrifydd Diben cyffredinol y swydd: Ymgymryd â gweithredu’r swyddogaeth gyllid a chyflwyno a datblygu strategaethau a systemau cyllid o safon, sy’n galluogi Barcud i gyflawni ei amcanion busnes a diwallu anghenion rhanddeiliaid mewnol ac allanol. Cyfrifoldebau Allweddol – Cyllid: • Bod yn gyfrifol am lunio cyfrifon rheoli ar gyfer is-gwmnïau elusennol Barcud, gan sicrhau eu bod yn gyfrifon o safon sy’n cael eu llunio’n brydlon. • Bod yn rhan annatod o’r gweithdrefnau diwedd mis a diwedd chwarter, gan gynnwys croniadau a rhagdaliadau a’r broses o gau’r cyfnod ariannol yn unol â therfynau amser er mwyn sicrhau bod adroddiadau’n cael eu llunio’n gywir ac yn amserol. • Cynnal cyfarfodydd misol ynghylch y gyllideb â rhanddeiliaid perthnasol, gan sicrhau bod gwybodaeth dechnegol yn cael ei rhannu’n llwyddiannus â chynulleidfaoedd nad ydynt yn gyfarwydd â hi. • Darparu gwasanaeth rhoi adroddiadau ariannol i gydweithwyr, uwch-reolwyr, Pwyllgorau a’r Bwrdd, sy’n wasanaeth ymatebol ac sy’n canolbwyntio ar y cwsmer. • Cynorthwyo’r Uwch-gyfrifydd a’r Cyfarwyddwr Cyllid Cynorthwyol i gyflawni amcanion y swyddogaeth. • Cynorthwyo gyda phroses gyllidebu a chynllunio is-gwmnïau elusennol Barcud, gan gydlynu’r gwaith o baratoi cyllidebau cyfalaf a refeniw blynyddol. • Cynorthwyo’r Uwch-gyfrifydd a’r Cyfarwyddwr Cyllid Cynorthwyol i gyflwyno adroddiadau monitro ariannol yr is-gwmnïau elusennol, a’u cyfrifon diwedd blwyddyn ariannol. • Monitro gwariant yn unol â chyfarwyddiadau’r Uwch-gyfrifydd, er mwyn sicrhau ei fod yn unol â’r gyllideb. • Llunio’r wybodaeth ariannol sy’n ofynnol ar gyfer adroddiadau chwarterol a blynyddol. • Cynorthwyo i gwblhau hawliadau am grantiau lle bo angen. Pobl: • Hybu diwylliant o gyflawni’n dda, sy’n hybu gwelliant parhaus ac arbedion effeithlonrwydd. • Rhannu gwybodaeth am flaenoriaethau, cynlluniau, gweledigaeth ac amcanion y Gymdeithas er mwyn sicrhau bod gwaith yn cael ei gyflawni’n effeithiol gan fodloni’r safonau gwasanaeth a’r targedau a gytunwyd. Corfforaethol: • Hybu, datblygu a rheoli partneriaethau effeithiol â rhanddeiliaid mewnol ac allanol er mwyn sicrhau gwelliant parhaus wrth ddarparu gwasanaethau. • Hybu mentrau iechyd a lles ym mhob rhan o’r sefydliad. • Darparu gwasanaeth ardderchog i bob cwsmer mewnol ac allanol. • Gweithio’n unol â pholisïau’r Gymdeithas ar gydraddoldeb, amrywiaeth a chynhwysiant bob amser ac ym mhob agwedd ar waith cyflogi a darparu gwasanaethau. • Sicrhau bod y Gymdeithas a’i gweithwyr yn cydymffurfio â’r holl ofynion cyfreithiol, statudol a rheoleiddiol ynghyd ag arfer gorau. • Ym mhob agwedd ar waith y Gymdeithas, hyrwyddo systemau cyfathrebu effeithiol, rhagoriaeth o ran gwasanaeth i gwsmeriaid, a ffocws ar wella’n barhaus. • Cyflawni unrhyw ddyletswyddau a chyfrifoldebau eraill y gallai fod yn rhesymol gofyn i ddeiliad y swydd eu cyflawni. Ni fwriedir i’r disgrifiad swydd hwn fod yn rhestr gyflawn, ac o gofio y bydd gofynion, deddfwriaeth a rheoliadau’n newid, efallai y bydd angen adolygu a diwygio’r dyletswyddau fel y bernir yn rhesymol ac yn briodol. Manyleb Person Cyfrifydd Mae’r fanyleb person hon yn nodi’r profiad a’r sgiliau sy’n ofynnol ar gyfer swydd Cyfrifydd yn Barcud. Mae’r holl sgiliau a’r holl brofiad yn hanfodol oni nodir yn benodol eu bod yn ddymunol (D). Cymwysterau • Wedi cael addysg i lefel Safon Uwch neu lefel gyfwerth. • Cymhwyster cyfrifyddu perthnasol, yn gweithio tuag at gymhwyster cyfrifyddu, neu brofiad proffesiynol cyfwerth. • Tystiolaeth bod gwybodaeth broffesiynol yn cael ei datblygu’n rhagweithiol. • Yn aelod o gorff proffesiynol (e.e. ACCA/CIPFA). (D) Profiad • Profiad o ddarparu gwasanaeth cyllid, a gorau oll os yw hynny mewn amgylchedd nid-er-elw. • Profiad eang o lunio cyfrifon rheoli. • Profiad o baratoi cyllidebau a rheoli cyllidebau drwy lunio cyfrifon rheoli. • Profiad o lunio cyfrifon diwedd blwyddyn, sy’n cynnwys trafod ag archwilwyr allanol. (D) • Profiad o ddarparu gwasanaeth sy’n seiliedig ar gwsmeriaid. • Profiad o gyflawni targedau ac amcanion. • Profiad o waith cysoni ariannol a dadansoddi ystadegol. • Profiad o weithio’n gydweithredol ar draws sefydliad. • Profiad o weithio mewn cymdeithas dai neu elusen. (D) Sgiliau / Gwybodaeth • Dealltwriaeth o brosesau, gweithdrefnau a systemau ariannol. • Gwybodaeth am reoliadau, deddfwriaeth ac arfer cyfredol ym maes cyllid, gan gynnwys gwybodaeth am ganllawiau cyfrifyddu mewn Datganiadau o’r Arfer a Argymhellir. • Ymwybyddiaeth o’r heriau sy’n gysylltiedig â darparu gwasanaeth cyllid. • Y gallu i ddefnyddio pecynnau meddalwedd cyfrifyddu ariannol. • Ymrwymiad cryf i ddiwylliant sy’n canolbwyntio ar bobl. • Sgiliau cadarn o safbwynt trafod rhifau, rhesymu a chyfathrebu’n ysgrifenedig. • Y gallu i siarad Cymraeg. (D) • Y gallu i osod targedau perfformiad priodol a heriol i’w hun. • Y gallu i weithio’n gydweithredol ar draws sefydliad er mwyn sicrhau bod gwasanaeth cyllid o safon yn cael ei ddarparu.
Job Description Accountant All criteria are Essential unless indicated otherwise Reports to: Senior Accountant Overall Job Purpose: Undertake the operation of the Finance function and the delivery and development of high-quality finance strategies and systems that enable Barcud to meet its business objectives and the needs of internal and external stakeholders. Key Responsibilities – Finance: • Be responsible for the production of management accounts for the charitable subsidiaries of Barcud, ensuring they are produced to a high-quality and in a timely manner. • Be an integral part of the month end and quarter end procedures, including accruals and prepayments and the closedown of the financial period in line with deadlines to ensure accurate and timely reporting. • Hold monthly budget meetings with relevant stakeholders, ensuring technical information is disseminated successfully to non-technical audiences. • Provide a responsive, customer-focused Financial reporting service to colleagues, senior managers, Committees and Board. • Support the Senior Accountant and Assistant Director of Finance to deliver the function’s objectives. • Assist in the budget and planning process of Barcud’s charitable subsidiaries, co- ordinating and preparing the annual capital and revenue budgets. • Support the Senior Accountant and Assistant Director of Finance in the delivery of the charitable subsidiaries financial monitoring reports, and financial year end accounts. • Monitor expenditure as instructed by the Senior Accountant to ensure that it remains within budget. • Produce the financial information that is required for Quarterly and Annual Returns. • Assist in the completion of Grant Claims where required. People: • Promote a high-performance culture that drives continuous improvement and efficiencies. • Communicating the priorities, plans, vision and objectives of the Association to ensure effective delivery to the agreed service standards and targets. Corporate • Promote, develop and manage effective partnerships with internal and external stakeholders to achieve continuous improvement in the provision of services. • Promote Health and Wellbeing initiatives throughout the organisation. • Provide excellent customer service to all internal and external customers. • Work within the Association’s equality, diversity and inclusion policies at all times and in all aspects of service delivery and employment. • Ensure that the Association and its employees comply with all legal, statutory and • regulatory requirements along with best practice. In all aspects of the Association's work, to promote effective communications, excellence in customer service, and a focus on continuous improvement. • Carry out such other duties and responsibilities as may reasonably be requested. This job description is not intended to be an exhaustive list and in view of changing demands, legislation, and regulations, the duties may be reviewed and revised as deemed reasonable and appropriate. Personal Specification Accountant This person specification details the experience and skills for the position of Accountant at Barcud. All skills and experience are essential except where explicitly indicated to be desirable (D). Qualifications • Educated to A level or equivalent. • Relevant accountancy qualification, working towards an accountancy qualification or equivalent professional experience. • Evidence of proactive professional development. • Member of professional body (e.g .ACCA, CIPFA). (D) Experience • Delivering a Finance service, preferably in a non-for-profit environment. • Comprehensive experience of producing management accounts. • Experience of budget preparation and budgetary control through producing management accounts. • Experience of producing year-end accounts, including liaison with external auditors. (D) • Providing a customer-based service. • Achieving targets and objectives. • Financial reconciliation and statistical analysis. • Working collaboratively across an organisation. • Charity or Housing Association experience. (D) Skills / Knowledge • Understanding of financial processes, procedures and systems. • Knowledge of financial regulations, legislation and current practice, including knowledge of SORP accounting guidelines. • Awareness of challenges in the delivery of a Finance service. • Use of financial accounting software packages. • A strong commitment to a people focused culture. • Sound numerical, reasoning and written communication skills. • Ability to speak Welsh. (D) • Able to set appropriate and challenging performance targets for self. • Ability to work collaboratively across an organisation to ensure a high-quality Finance service is being provided.
Job Description Reports to Version No. Date Location General Maintenance Operative Senior Site Manager 1 February 2022 Newtown (Travel required) Purpose of role To undertake general maintenance works (installation, repair and maintenance) at both Commercial and Domestic sites as required by the business. 1. Main duties and Accountabilities Undertake general maintenance and repair works at domestic properties and commercial buildings in accordance with Building Regulations. Such works may include but are not limited to: • Undertaking Kitchen and bathroom replacements including basic plumbing, tiling and flooring in occupied and un-occupied properties. • Carry our repairs to the fabric of a building, for example repairs to walls, doors, door frames, skirting boards or plaster damage to internal walls • Decorating • Maintain plumbing and drainage systems, for example basic repairs to WC systems, leaking taps and unblocking drains • General clearing work • Ordering of materials from local and national suppliers in accordance with EOM’s procurement policy. • Transporting, loading and unloading of materials • Ensure that all works that you undertake conform to relevant standards, legislative requirements, polices and protocols in accordance with Company procedures and safety Standards. • Maintain a clean, safe working environment at all times for yourself and your colleagues, moving and disposing of debris as required and storing tools securely when not in use. • Assist with the completion and timely submission of quotes and other internal paperwork in accordance with company requirements. • Liaise with customers to undertake work in their homes in a timely and convenient manner • Be available and respond promptly to emergency call outs on a rota basis as and when required by the organisation. • Ensure the company vehicle is stocked correctly in order to carry out tasks, kept clean and checked regularly. • Ensure that vehicle housekeeping is undertaken regularly and that all vehicle stock is stored appropriately and safely within the vehicle • Undertake training to improve knowledge and skills as required • Represent the company positively at all times in accordance with the company Code of Conduct, building a positive relationship with customers. • Carry out such other duties and responsibilities as may reasonably be directed by Management 2. Customer Services • • • To provide excellent customer service to internal and external customers Ensure regular contact with the customer throughout works Liaise with both internal and external contacts in a friendly and helpful manner in order to uphold and strengthen the values of EOM and the wider Barcud Group. 3. Communication, Collaboration & Team working • • • Promote close communication with colleagues Assist colleagues to support the delivery of excellent services. Work collaboratively with colleagues across the Barcud Group to ensure a joined-up approach to service delivery. Establish and maintain good relationships with colleagues, suppliers and customers Mentor apprentices, trainees and work placements as and when required. • • 4. Planning & Organising • Manage own time to ensure that personal objectives are achieved. 5. Administration • Be responsible for all own personal administration, ensuring data is held and processed in line with GDPR regulations Maintain both manual and computerised record and filing systems in line with internal processes and audit requirements Use the appropriate technology as instructed by management 6. Health & Safety • • Take responsibility for own Health & Safety. Ensure that all work is undertaken in accordance with the current health and safety legislation and undertaken in a diligent manner 7. Generic • • Take responsibility for own personal development. Foster a climate of continuous improvement, participating in service improvement projects as and when required. Actively promote the Barcud Group’s Welsh Language scheme, and be aware of and act in accordance with the requirements of Equality & diversity legislation. • • • • • • Be aware of, and act in accordance with, the Group’s Confidentiality Policy, and the requirements of the Data Protection Act. Promote a positive image of EOM and the wider Barcud Group. Undertake any other duties commensurate with the level of the post as required by the company. EOM Electrical Contractors Limited PERSON SPECIFICATION JOB TITLE: General Maintenance Operative CRITERIA ESSENTIAL DESIRABLE Education & Qualifications Qualified to City & Guilds / NVQ Level 2 in an Industry recognised trades/construction related discipline GCSE level education to include Maths and English Grade C or above Safety Awareness Certificate Good standard of education to minimum GCSE level Evidence of continually developing professional knowledge METHOD OF IDENTIFICATION Application Form Production of certificates Experience A minimum of two consecutive years’ experience of undertaking general property maintenance Experience of fitting bathroom suites Application Form Experience of working for a housing association Interview Experienced in basic plumbing Experienced in providing a customer focused service Experience of other trades, e.g. plastering, painting and decorating Knowledge of other trades Application Form Interview Application Form Interview Job Knowledge Experience of delivering a range of projects on time Knowledge of workplace safety, such as safe lifting and safe operation of hand and power tools etc. Up to date knowledge of legislative frameworks and key issues relevant to the post. Competencies and Skills Ability to undertake basic property maintenance tasks including basic plumbing, carpentry and decorating Skilled in operating and maintaining electrical and manual equipment and measurement tools Methodical with excellent attention to detail Ability to read technical documents and drawings and to take accurate measurements and calculate the size and amount of material needed Budgeting and financial skills. Ability to plan, organise and prioritise effectively, in order to achieve targets and meet deadlines. Ability to communicate clearly, confidently and politely Ability to build constructive and honest partnerships with customers, colleagues and suppliers Ability to complete paperwork (to include timesheets, job paperwork) accurately and to a high standard. Demonstrates commitment to customer service in all activities. Demonstrates ability to work independently and on own initiative. Demonstrates ability to work as part of a team and take instructions. Other Requirements Full driving licence (max 6 points) Reliable and punctual Adopts a flexible approach to the requirements of the job Must be able to meet the physical requirements of the role – including bending, kneeling, lifting heavy objects, occasionally working at heights and in confined spaces. Be able to hold conversations in the medium of Welsh (or be prepared to learn) to minimum ALTE Level 1 Application Form Interview Commitment to equality and diversity. Personal integrity. Enthusiasm and resilience.
Job Description
Painter (Voids)
All criteria are Essential unless indicated otherwise
Overall Purpose:
To effectively and efficiently undertake general maintenance within Barcud housing stock and
other properties, in accordance with Building Regulations in a variety of disciplines working
independently or as part of a wider team. The individual will be expected to work in a variety of
maintenance disciplines to a high standard.
The Multi-Trade Operative will be expected to undertake any painting duties as requested by
your Team Leader on all Barcud owned properties and maintain the properties to a high
standard.
The team members will vary their duties (under the direction of the Team Leader & MEDRA
Manager) to cover the area of greatest demand on a day to day basis undertaking the following
duties:
Key Responsibilities – Functional:
• To work as part of the MEDRA Team to undertake the installation, repair and
maintenance of all masonry and plastering work of all Barcud owned properties and
maintain the properties to a high standard.
• Decorating
• Applies protective and decorative coats of paint, varnish, lacquer, and/or other related
materials to interior and exterior surfaces of buildings, furniture, equipment, and other
structures.
• Maintains existing paint surfaces through matching and tinting of appropriate paint
products. Scraping off old paint, removing nails and plastering the walls. Inspecting the
walls and deciding upon the number of paint coats that will be required.
•
Identification, safe handling, and appropriate disposal of paints, stains, preparatory and
undercoating materials, and other hazardous materials.
• Carry out task such repair and lay new floor finishes and paths, repair chimneys and carry
out external works as required.
May 2022 (LLE & SH)
• Work with other colleagues to undertake kitchen and bathroom replacements including
basic plumbing, tiling and flooring in occupied and un-occupied properties.
• Carry our repairs to the fabric of a building, for example repairs to walls, doors, door
frames, skirting boards or plaster damage to internal walls
• General clearing work
• Repair vinyl floor tiles.
• Use a various selection of electrical / motorised power tools
• Ensure that all works and materials are provided in accordance with Barcud procurement
strategy.
• Be available and respond promptly to emergency call outs on a rota basis as and when
required by the organisation
• Liaise with tenants to undertake work in their homes in a timely, polite and professional
manner.
• Drive a vehicle as required according to the Highway Code and Barcud rules and
regulations.
• Ensure the vehicle is stocked correctly in order to carry out tasks, and complete repairs
during without the need for follow-on visits.
• Ensure that vehicle housekeeping is undertaken regularly and that all vehicle stock is
stored appropriately and safely within the vehicle.
• Use the appropriate technology as instructed by Management; undertake general
paperwork and job card system, which requires input by the post holder.
•
In addition to the primary trade, the operative will also be expected to be able to
demonstrate competencies in other complimentary trade disciplines. The Operative will
be expected to use these complimentary skills on a regular basis, as and when directed,
for the benefit of the organisation. Other multi-trades could include: Masonry, plastering,
painting and decorating, roofing, specialist flooring, tiling, basic plumbing. This list is not
an exhaustive list and is subject to change in line with business requirement.
• Participate in any training required for completion of duties.
Key Responsibilities – Corporate:
• To provide excellent customer service to internal and external customers.
• Ensure that all work is undertaken in accordance with the current health and safety legislation
and undertaken in a diligent manner, considering tenant’s cultural and diversity needs are
managed and identify and implement opportunities for making best use of all resources.
• Ensure that Barcud and its staff comply with all legal requirements and where possible best
practice.
May 2022 (LLE & SH)
• Ensure that you implement the Association’s equality, diversity and inclusion policies at all times
and in all aspects of service delivery and employment.
•
In all aspects of Barcud work, to promote effective communications, excellence in customer
service, and a focus on continuous improvement.
• Mentor apprentices, trainees and work placements as and when required
• To carry out such other duties and responsibilities as may reasonably be directed by
Management.
• Promote effective communications, excellence in customer service, and a focus on a continuous
improvement in all aspects of Barcud’s work.
Background Checks and Compliance
• Must have full driving licence.
• This role involves regular, unsupervised access to vulnerable adults and requires direct, face-to-
face contact. The post holder must work independently while maintaining a safe, inclusive, and
respectful environment, with a strong commitment to safeguarding. An enhanced DBS check is
required, and a check of the adults’ barred list may apply where the role meets the criteria for
regulated activity under the Safeguarding Vulnerable Groups Act 2006 (as amended by the
Protection of Freedoms Act 2012)
This job description is not intended to be an exhaustive list and in view of changing demands,
legislation, and regulations, the duties may be reviewed and revised as deemed reasonable and
appropriate.
May 2022 (LLE & SH)
Personal Specification
Painter (Voids)
This person specification details the experience and skills for the position of Multi-trade Operative
- Painter at Barcud. All skills and experience are essential except where explicitly indicated to be
desirable (D).
Qualifications:
•
•
•
•
NVQ Level 2 Multi-trade or equivalent.
Evidence of continually developing professional knowledge.
Must have full driving licence.
Safety Awareness certificate. (Desirable)
Experience:
•
•
•
•
•
•
•
Have at least 2 consecutive years experience of working in the building industry.
Worked as part of a team undertaking cyclical and servicing contracts.
Providing a customer focused service whilst:
achieving challenging targets and objectives.
Experience of working in a similar role. (Desirable)
Knowledge of workplace safety, such as safe lifting and safe operation of hand and power
tools etc.
Good attention to detail.
Knowledge/Skills:
•
Have interpersonal skills.
May 2022 (LLE & SH)
•
Up to date health and safety knowledge.
•
•
•
•
•
•
•
•
•
Ability to receive works orders, appointments and e-mails through a smart phone, and
record work done effectively through the use of modern technology appliances.
Ability to communicate through the medium of Welsh. (Desirable).
Sound knowledge of performance management and how this contributes to business
success.
A strong commitment to providing a high quality service.
Capable of working to tight deadlines.
Undertake tasks without supervision and able to work individually and in a team.
Good communication skills.
Ability to develop own skills and learn new ones.
Ability to complete paperwork accurately and to a high standard.
Personal Qualities:
•
•
•
•
•
A strong commitment to high quality customer service.
Adopts a flexible approach to the requirements of the job.
Adapts positively to change.
Team Player.
Able to meet the physical requirements of the role – including bending, kneeling, lifting
heavy objects, occasionally working at heights and in confined spaces.
Name………………………………………….………
Signature…………………………………..………...
Date………………………………………….……….
May 2022 (LLE & SH)
Job Description
Reports to
Version No.
Date
Location
Multi-trade Operative - Painter
Voids Working Team Leader
1
November 2025
Newtown (Travel required)
All criteria are Essential unless indicated otherwise
Overall Purpose:
To effectively and efficiently undertake general maintenance within Barcud housing stock and
other properties, in accordance with Building Regulations in a variety of disciplines working
independently or as part of a wider team. The individual will be expected to work in a variety of
maintenance disciplines to a high standard.
The Multi-Trade Operative will be expected to undertake any painting duties as requested by
your Team Leader on all Barcud owned properties and maintain the properties to a high
standard.
The team members will vary their duties (under the direction of the Team Leader & EOM
Manager) to cover the area of greatest demand on a day to day basis undertaking the following
duties:
Key Responsibilities – Functional:
• To work as part of the EOM Team to undertake the installation, repair and maintenance of
all masonry and plastering work of all Barcud owned properties and maintain the
properties to a high standard.
• Decorating
• Applies protective and decorative coats of paint, varnish, lacquer, and/or other related
materials to interior and exterior surfaces of buildings, furniture, equipment, and other
structures.
• Maintains existing paint surfaces through matching and tinting of appropriate paint
products. Scraping off old paint, removing nails and plastering the walls. Inspecting the
walls and deciding upon the number of paint coats that will be required.
•
Identification, safe handling, and appropriate disposal of paints, stains, preparatory and
undercoating materials, and other hazardous materials.
November 2025 (LlE)
• Carry out task such repair and lay new floor finishes and paths, repair chimneys and carry
out external works as required.
• Work with other colleagues to undertake kitchen and bathroom replacements including
basic plumbing, tiling and flooring in occupied and un-occupied properties.
• Carry our repairs to the fabric of a building, for example repairs to walls, doors, door
frames, skirting boards or plaster damage to internal walls
• General clearing work
• Repair vinyl floor tiles.
• Use a various selection of electrical / motorised power tools
• Ensure that all works and materials are provided in accordance with Barcud procurement
strategy.
• Be available and respond promptly to emergency call outs on a rota basis as and when
required by the organisation
• Liaise with tenants to undertake work in their homes in a timely, polite and professional
manner.
• Drive a vehicle as required according to the Highway Code and Barcud rules and
regulations.
• Ensure the vehicle is stocked correctly in order to carry out tasks, and complete repairs
during without the need for follow-on visits.
• Ensure that vehicle housekeeping is undertaken regularly and that all vehicle stock is
stored appropriately and safely within the vehicle.
• Use the appropriate technology as instructed by Management; undertake general
paperwork and job card system, which requires input by the post holder.
•
In addition to the primary trade, the operative will also be expected to be able to
demonstrate competencies in other complimentary trade disciplines. The Operative will
be expected to use these complimentary skills on a regular basis, as and when directed,
for the benefit of the organisation. Other multi-trades could include: Masonry, plastering,
painting and decorating, roofing, specialist flooring, tiling, basic plumbing. This list is not
an exhaustive list and is subject to change in line with business requirement.
• Participate in any training required for completion of duties.
Key Responsibilities – Corporate:
• To provide excellent customer service to internal and external customers.
• Ensure that all work is undertaken in accordance with the current health and safety legislation
November 2025 (LlE)
and undertaken in a diligent manner, considering tenant’s cultural and diversity needs are
managed and identify and implement opportunities for making best use of all resources.
• Ensure that Barcud and its staff comply with all legal requirements and where possible best
practice.
• Ensure that you implement the Association’s equality, diversity and inclusion policies at all times
and in all aspects of service delivery and employment.
•
In all aspects of Barcud work, to promote effective communications, excellence in customer
service, and a focus on continuous improvement.
• Mentor apprentices, trainees and work placements as and when required
• To carry out such other duties and responsibilities as may reasonably be directed by
Management.
• Promote effective communications, excellence in customer service, and a focus on a continuous
improvement in all aspects of Barcud’s work.
Background Checks and Compliance
• Must have full driving licence.
• This role involves regular, unsupervised access to vulnerable adults and requires direct, face-to-
face contact. The post holder must work independently while maintaining a safe, inclusive, and
respectful environment, with a strong commitment to safeguarding. An enhanced DBS check is
required, and a check of the adults’ barred list may apply where the role meets the criteria for
regulated activity under the Safeguarding Vulnerable Groups Act 2006 (as amended by the
Protection of Freedoms Act 2012)
This job description is not intended to be an exhaustive list and in view of changing demands,
legislation, and regulations, the duties may be reviewed and revised as deemed reasonable and
appropriate.
November 2025 (LlE)
Personal Specification
Multi-Trade Operative - Painter
This person specification details the experience and skills for the position of Multi-trade Operative
- Painter at Barcud. All skills and experience are essential except where explicitly indicated to be
desirable (D).
Qualifications:
•
•
•
•
NVQ Level 2 Multi-trade or equivalent.
Evidence of continually developing professional knowledge.
Must have full driving licence.
Safety Awareness certificate. (Desirable)
Experience:
•
•
•
•
•
•
•
Have at least 2 consecutive years experience of working in the building industry.
Worked as part of a team undertaking cyclical and servicing contracts.
Providing a customer focused service whilst:
achieving challenging targets and objectives.
Experience of working in a similar role. (Desirable)
Knowledge of workplace safety, such as safe lifting and safe operation of hand and power
tools etc.
Good attention to detail.
November 2025 (LlE)
Knowledge/Skills:
•
•
•
•
•
•
•
•
•
•
•
Have interpersonal skills.
Up to date health and safety knowledge.
Ability to receive works orders, appointments and e-mails through a smart phone, and
record work done effectively through the use of modern technology appliances.
Ability to communicate through the medium of Welsh. (Desirable).
Sound knowledge of performance management and how this contributes to business
success.
A strong commitment to providing a high quality service.
Capable of working to tight deadlines.
Undertake tasks without supervision and able to work individually and in a team.
Good communication skills.
Ability to develop own skills and learn new ones.
Ability to complete paperwork accurately and to a high standard.
Personal Qualities:
•
•
•
•
•
A strong commitment to high quality customer service.
Adopts a flexible approach to the requirements of the job.
Adapts positively to change.
Team Player.
Able to meet the physical requirements of the role – including bending, kneeling, lifting
heavy objects, occasionally working at heights and in confined spaces.
November 2025 (LlE)
CYMDEITHAS GOFAL THE CARE SOCIETY
Barcud housing stock and other properties
Full-time
Job Description Floor Fitter / Carpet Layer - Multi-Skilled Operative Overall Purpose: To effectively and efficiently undertake floor fitting, repair, and maintenance work within Barcud housing stock and other properties. The role will focus primarily on installing and maintaining a range of flooring types while also supporting general maintenance tasks across other basic trade areas. The post holder will work independently or as part of a voids team to deliver high quality flooring and related maintenance services, ensuring all work complies with Health & Safety standards, Welsh Housing Quality Standards, Barcud specification and building Regulations requirements. Key Responsibilities – Functional: • Install, repair, and maintain a variety of floor finishes including vinyl, carpet, laminate, safety flooring, and other surface materials. • Prepare and level subfloors using screeds and self-levelling compounds. • Remove and replace existing flooring systems safely and efficiently. • Carry out basic carpentry repairs such as fitting and repairing skirting boards, thresholds, floor trims, doors, and frames. • Undertake minor wall tiling, grouting, and repairs to tiled areas, ensuring a professional finish. • Carry out basic plumbing tasks such as replacing taps, repairing minor leaks, traps, and waste fittings. • Perform basic building and property repairs including patch plastering, fitting shelves, and repairing fixtures and fittings. • Undertake minor decorating tasks as required in conjunction with flooring or repair work. • Ensure that all voids dwellings are in a clean and presentable condition before being re-let. • Support general property maintenance, including small repairs to doors, frames, plaster, or fittings where required. • Assist with basic external maintenance tasks such as fencing or path repairs when necessary. March 2022 (SH) • Liaise directly with tenants, ensuring all work is completed to a high standard in a polite and professional manner. • Use appropriate power tools and hand tools safely and effectively. • Ensure all works and materials are provided in accordance with Barcud’s procurement strategy. • Be available to respond to emergency callouts on a Rota basis when required. • Maintain the company vehicle in a clean and serviceable condition, ensuring correct stock levels. • Use Barcud’s digital job management system to record work details accurately. • Participate in training and development to maintain and enhance multi-trade skills. Key Responsibilities – Corporate: • Deliver excellent customer service to tenants, colleagues, and external partners. • Adhere to all health and safety legislation and Barcud’s internal safety procedures. • Ensure equality, diversity, and inclusion policies are applied in all aspects of work. • Promote good communication, teamwork, and continuous improvement across the organisation. • Support apprentices or trainees as required. • Carry out any other reasonable duties as directed by management March 2022 (SH) Personal Specification Floor Fitter / Carpet layer - Multi-Skilled Operative The ideal candidate would have the following:- Qualifications: • • • • NVQ Level 2 (or equivalent) in Floor Fitting or a related trade Evidence of ongoing professional development. Full UK driving license. Health and Safety Awareness certificate Experience • • • • • • Minimum 3 consecutive years’ experience of working in the flooring or property maintenance industry. Experience fitting a variety of flooring materials (vinyl, carpet, laminate, safety flooring). Experience carrying out basic multi-trade repairs including carpentry, tiling, plumbing, and decorating. Experience working in occupied and unoccupied properties. Providing a customer-focused service. Working to deadlines and achieving quality standards. Knowledge/Skills: • • • • • • • Proficient in subfloor preparation, levelling, and floor fitting. Competent in basic repair techniques across multiple trades, including carpentry, wall tiling, and plumbing. Strong attention to detail and quality workmanship. Up to date knowledge of health and safety requirements. Able to complete documentation and reports accurately. Confident in using ICT systems for work management. Welsh language skills Personal Qualities: • • • • • Committed to delivering a high-quality service. Flexible and adaptable approach to varied workloads. Positive attitude toward teamwork and change. Physically capable of performing flooring work (lifting, kneeling, bending). Reliable, professional, and customer-focused March 2022 (SH) March 2022 (SH)
CYMDEITHAS GOFAL THE CARE SOCIETY
Lampeter or Aberystwyth
Part-time
Job Description Reports to Version No. Date Location Multi-skilled Operative Voids Working Team Leader 1 November 2025 Lampeter or Aberystwyth (Travel required) Purpose of role To undertake general maintenance works (installation, repair and maintenance) at both Commercial and Domestic sites as required by the business. 1. Main duties and Accountabilities Undertake general maintenance and repair works at domestic properties and commercial buildings in accordance with Building Regulations. Such works may include but are not limited to: • Undertaking Kitchen and bathroom replacements including basic plumbing, tiling and flooring in occupied and un-occupied properties. • Carry our repairs to the fabric of a building, for example repairs to walls, doors, door frames, skirting boards or plaster damage to internal walls • Decorating • Maintain plumbing and drainage systems, for example basic repairs to WC systems, leaking taps and unblocking drains • General clearing work • Ordering of materials from local and national suppliers in accordance with Barcud’s procurement policy. • Transporting, loading and unloading of materials • Ensure that all works that you undertake conform to relevant standards, legislative requirements, polices and protocols in accordance with Company procedures and safety Standards. • Maintain a clean, safe working environment at all times for yourself and your colleagues, moving and disposing of debris as required and storing tools securely when not in use. • Assist with the completion and timely submission of quotes and other internal paperwork in accordance with company requirements. • Liaise with customers to undertake work in their homes in a timely and convenient manner • Be available and respond promptly to emergency call outs on a rota basis as and when required by the organisation. • Ensure the company vehicle is stocked correctly in order to carry out tasks, kept clean and checked regularly. • Ensure that vehicle housekeeping is undertaken regularly and that all vehicle stock is stored appropriately and safely within the vehicle • Undertake training to improve knowledge and skills as required • • Represent the company positively at all times in accordance with the company Code of Conduct, building a positive relationship with customers. • Carry out such other duties and responsibilities as may reasonably be directed by Management 2. Customer Services • • • To provide excellent customer service to internal and external customers Ensure regular contact with the customer throughout works Liaise with both internal and external contacts in a friendly and helpful manner in order to uphold and strengthen the values of Barcud and the wider Barcud Group. 3. Communication, Collaboration & Team working • • • Promote close communication with colleagues Assist colleagues to support the delivery of excellent services. Work collaboratively with colleagues across the Barcud Group to ensure a joined-up approach to service delivery. Establish and maintain good relationships with colleagues, suppliers and customers Mentor apprentices, trainees and work placements as and when required. • • 4. Planning & Organising • Manage own time to ensure that personal objectives are achieved. 5. Administration • Be responsible for all own personal administration, ensuring data is held and processed in line with GDPR regulations Maintain both manual and computerised record and filing systems in line with internal processes and audit requirements Use the appropriate technology as instructed by management • • 6. Health & Safety • • Take responsibility for own Health & Safety. Ensure that all work is undertaken in accordance with the current health and safety legislation and undertaken in a diligent manner 7. Generic • • Take responsibility for own personal development. Foster a climate of continuous improvement, participating in service improvement projects as and when required. • • • • • • Actively promote the Barcud Group’s Welsh Language scheme, and be aware of and act in accordance with the requirements of Equality & diversity legislation. Be aware of, and act in accordance with, the Group’s Confidentiality Policy, and the requirements of the Data Protection Act. Promote a positive image of Medra and the wider Barcud Group. Undertake any other duties commensurate with the level of the post as required by the company. 8. Background Checks and Compliance Must have full driving licence. • This role involves regular, unsupervised access to vulnerable adults and • requires direct, face-to-face contact. The post holder must work independently while maintaining a safe, inclusive, and respectful environment, with a strong commitment to safeguarding. An enhanced DBS check is required, and a check of the adults’ barred list may apply where the role meets the criteria for regulated activity under the Safeguarding Vulnerable Groups Act 2006 (as amended by the Protection of Freedoms Act 2012) PERSON SPECIFICATION JOB TITLE: Multi-skilled Trades Operative CRITERIA ESSENTIAL DESIRABLE Education & Qualifications Qualified to City & Guilds / NVQ Level 2 in an Industry recognised trades/construction related discipline GCSE level education to include Maths and English Grade C or above Safety Awareness Certificate Good standard of education to minimum GCSE level Evidence of continually developing professional knowledge METHOD OF IDENTIFICATION Application Form Production of certificates Experience A minimum of two consecutive years’ experience of undertaking general property maintenance Experience of fitting bathroom suites Application Form Experience of working for a housing association Interview Experienced in basic plumbing Experienced in providing a customer focused service Experience of delivering a range of projects on time Experience of other trades, e.g. plastering, painting and decorating Knowledge of other trades Application Form Interview Application Form Interview Job Knowledge Knowledge of workplace safety, such as safe lifting and safe operation of hand and power tools etc. Up to date knowledge of legislative frameworks and key issues relevant to the post. Competencies and Skills Ability to undertake basic property maintenance tasks including basic plumbing, carpentry and decorating Skilled in operating and maintaining electrical and manual equipment and measurement tools Methodical with excellent attention to detail Ability to read technical documents and drawings and to take accurate measurements and calculate the size and amount of material needed Budgeting and financial skills. Ability to plan, organise and prioritise effectively, in order to achieve targets and meet deadlines. Ability to communicate clearly, confidently and politely Ability to build constructive and honest partnerships with customers, colleagues and suppliers Ability to complete paperwork (to include timesheets, job paperwork) accurately and to a high standard. Demonstrates commitment to customer service in all activities. Demonstrates ability to work independently and on own initiative. Demonstrates ability to work as part of a team and take instructions. Other Requirements Full driving licence (max 6 points) Reliable and punctual Adopts a flexible approach to the requirements of the job Must be able to meet the physical requirements of the role – including bending, kneeling, lifting heavy objects, occasionally working at heights and in confined spaces. Be able to hold conversations in the medium of Welsh (or be prepared to learn) to minimum ALTE Level 1 Application Form Interview Commitment to equality and diversity. Personal integrity. Enthusiasm and resilience.
Job Description Reports to Version No. Date Location Multi-skilled Trades Operative Voids Working Team Leader 1 November 2025 Newtown (Travel required) Purpose of role To undertake general maintenance works (installation, repair and maintenance) at both Commercial and Domestic sites as required by the business. 1. Main duties and Accountabilities Undertake general maintenance and repair works at domestic properties and commercial buildings in accordance with Building Regulations. Such works may include but are not limited to: • Undertaking Kitchen and bathroom replacements including basic plumbing, tiling and flooring in occupied and un-occupied properties. • Carry our repairs to the fabric of a building, for example repairs to walls, doors, door frames, skirting boards or plaster damage to internal walls • Decorating • Maintain plumbing and drainage systems, for example basic repairs to WC systems, leaking taps and unblocking drains • General clearing work • Ordering of materials from local and national suppliers in accordance with EOM’s procurement policy. • Transporting, loading and unloading of materials • Ensure that all works that you undertake conform to relevant standards, legislative requirements, polices and protocols in accordance with Company procedures and safety Standards. • Maintain a clean, safe working environment at all times for yourself and your colleagues, moving and disposing of debris as required and storing tools securely when not in use. • Assist with the completion and timely submission of quotes and other internal paperwork in accordance with company requirements. • Liaise with customers to undertake work in their homes in a timely and convenient manner • Be available and respond promptly to emergency call outs on a rota basis as and when required by the organisation. • Ensure the company vehicle is stocked correctly in order to carry out tasks, kept clean and checked regularly. • Ensure that vehicle housekeeping is undertaken regularly and that all vehicle stock is stored appropriately and safely within the vehicle • Undertake training to improve knowledge and skills as required • Represent the company positively at all times in accordance with the company Code of Conduct, building a positive relationship with customers. • Carry out such other duties and responsibilities as may reasonably be directed by Management 2. Customer Services • • • To provide excellent customer service to internal and external customers Ensure regular contact with the customer throughout works Liaise with both internal and external contacts in a friendly and helpful manner in order to uphold and strengthen the values of EOM and the wider Barcud Group. 3. Communication, Collaboration & Team working • • • Promote close communication with colleagues Assist colleagues to support the delivery of excellent services. Work collaboratively with colleagues across the Barcud Group to ensure a joined-up approach to service delivery. Establish and maintain good relationships with colleagues, suppliers and customers Mentor apprentices, trainees and work placements as and when required. • • 4. Planning & Organising • Manage own time to ensure that personal objectives are achieved. 5. Administration • Be responsible for all own personal administration, ensuring data is held and processed in line with GDPR regulations Maintain both manual and computerised record and filing systems in line with internal processes and audit requirements Use the appropriate technology as instructed by management 6. Health & Safety • • Take responsibility for own Health & Safety. Ensure that all work is undertaken in accordance with the current health and safety legislation and undertaken in a diligent manner 7. Generic • • Take responsibility for own personal development. Foster a climate of continuous improvement, participating in service improvement projects as and when required. Actively promote the Barcud Group’s Welsh Language scheme, and be aware of and act in accordance with the requirements of Equality & diversity legislation. • • • • • • Be aware of, and act in accordance with, the Group’s Confidentiality Policy, and the requirements of the Data Protection Act. Promote a positive image of EOM and the wider Barcud Group. Undertake any other duties commensurate with the level of the post as required by the company. 8. Background Checks and Compliance Must have full driving licence. • This role involves regular, unsupervised access to vulnerable adults and • requires direct, face-to-face contact. The post holder must work independently while maintaining a safe, inclusive, and respectful environment, with a strong commitment to safeguarding. An enhanced DBS check is required, and a check of the adults’ barred list may apply where the role meets the criteria for regulated activity under the Safeguarding Vulnerable Groups Act 2006 (as amended by the Protection of Freedoms Act 2012) EOM Electrical Contractors Limited PERSON SPECIFICATION JOB TITLE: Multi-skilled Trades Operative CRITERIA ESSENTIAL DESIRABLE Education & Qualifications Qualified to City & Guilds / NVQ Level 2 in an Industry recognised trades/construction related discipline GCSE level education to include Maths and English Grade C or above Safety Awareness Certificate Good standard of education to minimum GCSE level Evidence of continually developing professional knowledge METHOD OF IDENTIFICATION Application Form Production of certificates Experience A minimum of two consecutive years’ experience of undertaking general property maintenance Experience of fitting bathroom suites Application Form Experience of working for a housing association Interview Experienced in basic plumbing Experienced in providing a customer focused service Experience of other trades, e.g. plastering, painting and decorating Knowledge of other trades Application Form Interview Application Form Interview Job Knowledge Experience of delivering a range of projects on time Knowledge of workplace safety, such as safe lifting and safe operation of hand and power tools etc. Up to date knowledge of legislative frameworks and key issues relevant to the post. Competencies and Skills Ability to undertake basic property maintenance tasks including basic plumbing, carpentry and decorating Skilled in operating and maintaining electrical and manual equipment and measurement tools Methodical with excellent attention to detail Ability to read technical documents and drawings and to take accurate measurements and calculate the size and amount of material needed Budgeting and financial skills. Ability to plan, organise and prioritise effectively, in order to achieve targets and meet deadlines. Ability to communicate clearly, confidently and politely Ability to build constructive and honest partnerships with customers, colleagues and suppliers Ability to complete paperwork (to include timesheets, job paperwork) accurately and to a high standard. Demonstrates commitment to customer service in all activities. Demonstrates ability to work independently and on own initiative. Demonstrates ability to work as part of a team and take instructions. Other Requirements Full driving licence (max 6 points) Reliable and punctual Adopts a flexible approach to the requirements of the job Must be able to meet the physical requirements of the role – including bending, kneeling, lifting heavy objects, occasionally working at heights and in confined spaces. Be able to hold conversations in the medium of Welsh (or be prepared to learn) to minimum ALTE Level 1 Application Form Interview Commitment to equality and diversity. Personal integrity. Enthusiasm and resilience.
CYMDEITHAS GOFAL THE CARE SOCIETY
Barcud's void property programme
Part-time
Job Description Voids Working Team Leader (Multi-Skilled) Overall Purpose: To effectively supervise, coordinate and personally undertake multi-skilled works on Barcud’s void property programme, ensuring properties are repaired, refurbished and turned around to a high standard and within agreed timescales. The use of Information technology is critical, as will the need to be using schedule of rates in order to add variations where required. It is anticipated that 75% of the postholder’s time will be supervisory with up to 25% Hands-On Multi-skilled duties. The Voids Working Team Leader will: • Supervise operatives and contractors on site, ensuring high-quality workmanship, excellent customer service and full compliance with Building Regulations, WHQS, Barcud standards and Health & Safety legislation. • Receive all works orders through a tablet using the Total Mobile IT system. • Work hands-on carrying out multi-skilled repairs and refurbishments. • Order materials and allocate labour to ensure that each void property is completed in an efficient manner, ensuring that all receipts and warranties are included in the health & safety file to be presented to the Voids Surveyor. • Work closely with the Void Surveyor and Void Coordinator to plan and deliver void works efficiently and safely. Key Responsibilities – Functional: Void Works Supervision • Oversee day-to-day site operations on void properties to ensure timely and high-quality completion of works. • Work closely with the Void Surveyor regarding extent of work required as well as the specification, quality standards and variations. • Schedule materials and labour resources to ensure that each void is completed efficiently and within tight timescales. • Supervise operatives and contractors, ensuring compliance with WHQS, Barcud’s specification and Health & Safety requirements. • Monitor progress, report issues, and ensure completion within agreed timescales. • Ensure all void works are delivered efficiently, with minimal delays and effective use of resources. Hands-On Multi-skilled Duties As a working Team leader, the post holder will personally undertake a wide range of multi-skilled works alongside other trade operatives in voids and occupied properties as required, including but not limited to: Masonry, Plastering & Building Fabric Installation, repair and maintenance of masonry and plastering work to Barcud properties. • • Repairs to the fabric of buildings, including walls, doors, door frames, skirting boards and internal plaster finishes. • External works such as repairs to chimneys, paths, external walls and associated structures. Kitchens, Bathrooms & Internal Refurbishment • Undertake kitchen and bathroom replacements in occupied and unoccupied properties, including basic plumbing, tiling and flooring. • Carry out interior refurbishment tasks such as hanging doors, fitting door hardware, fitting and adjusting kitchen units, and setting windows. • Carry out decorating works as required. Flooring • Repair and lay vinyl and other floor finishes. • Lay floor screed and self-levelling compounds as required. Install and repair fencing (including concrete posts and related components). Fencing, Roofing & External Elements • • Carry out repairs to gutters and other roofline components. • Undertake ladder work and roof work in line with safe working practices. Plumbing & Drainage • Carry out basic plumbing repairs such as leaking taps, WC systems, and minor leaks. • Maintain above and below ground drainage systems including unblocking and basic repairs. General Duties • General clearing work (including clearing void properties in preparation for works). • Demonstrate and use additional complementary trades (e.g. masonry, plastering, painting and decorating, roofing, specialist flooring, tiling, basic plumbing) in line with business need. Quality & Compliance • Check that all works are completed to the required quality before handover. • Ensure Health & Safety requirements are met on void sites at all times, escalating risks where needed. • Maintain accurate site records including progress updates, photos, defects and compliance documentation. • Assist in preparing properties for sign-off and handover to Housing Management. Communication & Coordination • Maintain good communication between operatives, contractors, surveyors, coordinators and tenants (where applicable). • Liaise with contractors and suppliers to ensure timely delivery of materials and services. • Provide updates to the Void Surveyor and Void Coordinator on progress, delays, and resource requirements. Operational Duties • Ensure properties are secure, safe and compliant throughout the void process. • Support with planning of works, estimating labour/materials as required. • Ensure tools, equipment and vehicles are used appropriately and safely. Key Responsibilities – Corporate: • Provide excellent customer service to internal and external customers. • Ensure all work complies with legal, regulatory, Tenant Services Authority and Barcud Group requirements. • Ensure that all work is undertaken in accordance with current Health & Safety legislation, in a diligent manner, and with due regard to tenant diversity and cultural needs. • Uphold Barcud Group’s policies on equality, diversity and inclusion in all aspects of work. • Promote effective communication, continuous improvement and high standards across the void service. • Mentor and support apprentices, trainees and work placements, sharing trade skills and safe working practices. • Undertake additional duties as reasonably directed by Management. Personal Specification Voids Working Team-Leader (Multi-Skilled) The ideal candidate will hold the following qualifications: • NVQ Level 2 (or higher) in a construction or building-related discipline, or equivalent experience. • Health & Safety qualification (e.g., CSCS, SSSTS, IOSH) • Full, clean driving licence. • Evidence of ongoing professional development. Experience: • Minimum of 2 years’ experience working in the building/maintenance industry. • Experience of carrying out multi-skilled works across a range of disciplines (e.g. masonry, plastering, basic plumbing, tiling, decorating, flooring, roofing, fencing, drainage). • Experience working within voids, maintenance, repairs or refurbishment services. • Experience providing a customer-focused service in tenants’ homes. • Demonstrated ability to achieve challenging targets and project deadlines. • Knowledge and practical application of workplace safety practices, including safe lifting and safe use of hand and power tools. • Experience supervising contractors or operatives • Experience of working as part of a team undertaking cyclical and servicing contracts – Desirable. Knowledge/Skills: • Strong understanding of building maintenance, void management and regulatory standards. • Competent in ICT applications (e.g., Word, Excel, Outlook) and mobile working tools such as Total Mobile – or certainly the willingness to learn • Up-to-date Health & Safety knowledge. • Ability to coordinate multiple tasks and manage competing priorities. • Good communication and interpersonal skills. • Ability to complete electronic forms and site reporting to a high standard. • Ability to work independently and collaboratively as part of a team. • Ability to communicate through the medium of Welsh – Desirable. Personal Qualities: • Strong commitment to high-quality customer service. • Positive, adaptable and flexible approach to work and organisational change. • Ability to work under pressure and to tight deadlines. • Proactive, solutions-focused attitude and a willingness to take responsibility on site. • Team player, able to support, mentor and motivate others. • Commitment to developing own skills and learning new ones. • Able to meet the physical requirements of site-based work (e.g. bending, kneeling, lifting heavy objects, climbing ladders, working at heights and in confined spaces)
Job Description Voids Working Team Leader (Multi-Skilled) Job Description Reports to Version No. Date Location Overall Purpose: Voids Working Team Leader EOM Manager 1 November 2025 Newtown (Travel required) To effectively supervise, coordinate and personally undertake multi-skilled works on Barcud’s void property programme, ensuring properties are repaired, refurbished and turned around to a high standard and within agreed timescales. The use of Information technology is critical, as will the need to be using schedule of rates in order to add variations where required. It is anticipated that 75% of the postholder’s time will be supervisory with up to 25% Hands-On Multi-skilled duties. The Voids Working Team Leader will: • Supervise operatives and contractors on site, ensuring high-quality workmanship, excellent customer service and full compliance with Building Regulations, WHQS, Barcud standards and Health & Safety legislation. • Receive all works orders through a tablet using the Total Mobile IT system. • Work hands-on carrying out multi-skilled repairs and refurbishments. • Order materials and allocate labour to ensure that each void property is completed in an efficient manner, ensuring that all receipts and warranties are included in the health & safety file to be presented to the Voids Surveyor. • Work closely with the Void Surveyor and Void Coordinator to plan and deliver void works efficiently and safely. Key Responsibilities – Functional: Void Works Supervision • Oversee day-to-day site operations on void properties to ensure timely and high-quality completion of works. • Work closely with the Void Surveyor regarding extent of work required as well as the specification, quality standards and variations. • Schedule materials and labour resources to ensure that each void is completed efficiently and within tight timescales. • Supervise operatives and contractors, ensuring compliance with WHQS, Barcud’s specification and Health & Safety requirements. • Monitor progress, report issues, and ensure completion within agreed timescales. • Ensure all void works are delivered efficiently, with minimal delays and effective use of resources. Hands-On Multi-skilled Duties As a working Team leader, the post holder will personally undertake a wide range of multi-skilled works alongside other trade operatives in voids and occupied properties as required, including but not limited to: Masonry, Plastering & Building Fabric Installation, repair and maintenance of masonry and plastering work to Barcud properties. • • Repairs to the fabric of buildings, including walls, doors, door frames, skirting boards and internal plaster finishes. • External works such as repairs to chimneys, paths, external walls and associated structures. Kitchens, Bathrooms & Internal Refurbishment • Undertake kitchen and bathroom replacements in occupied and unoccupied properties, including basic plumbing, tiling and flooring. • Carry out interior refurbishment tasks such as hanging doors, fitting door hardware, fitting and adjusting kitchen units, and setting windows. • Carry out decorating works as required. Flooring • Repair and lay vinyl and other floor finishes. • Lay floor screed and self-levelling compounds as required. Install and repair fencing (including concrete posts and related components). Fencing, Roofing & External Elements • • Carry out repairs to gutters and other roofline components. • Undertake ladder work and roof work in line with safe working practices. Plumbing & Drainage • Carry out basic plumbing repairs such as leaking taps, WC systems, and minor leaks. • Maintain above and below ground drainage systems including unblocking and basic repairs. General Duties • General clearing work (including clearing void properties in preparation for works). • Demonstrate and use additional complementary trades (e.g. masonry, plastering, painting and decorating, roofing, specialist flooring, tiling, basic plumbing) in line with business need. Quality & Compliance • Check that all works are completed to the required quality before handover. • Ensure Health & Safety requirements are met on void sites at all times, escalating risks where needed. • Maintain accurate site records including progress updates, photos, defects and compliance documentation. • Assist in preparing properties for sign-off and handover to Housing Management. Communication & Coordination • Maintain good communication between operatives, contractors, surveyors, coordinators and tenants (where applicable). • Liaise with contractors and suppliers to ensure timely delivery of materials and services. • Provide updates to the Void Surveyor and Void Coordinator on progress, delays, and resource requirements. Operational Duties • Ensure properties are secure, safe and compliant throughout the void process. • Support with planning of works, estimating labour/materials as required. • Ensure tools, equipment and vehicles are used appropriately and safely. Key Responsibilities – Corporate: • Provide excellent customer service to internal and external customers. • Ensure all work complies with legal, regulatory, Tenant Services Authority and Barcud Group requirements. • Ensure that all work is undertaken in accordance with current Health & Safety legislation, in a diligent manner, and with due regard to tenant diversity and cultural needs. • Uphold Barcud Group’s policies on equality, diversity and inclusion in all aspects of work. • Promote effective communication, continuous improvement and high standards across the void service. • Mentor and support apprentices, trainees and work placements, sharing trade skills and safe working practices. • Undertake additional duties as reasonably directed by Management. Personal Specification Voids Working Team-Leader (Multi-Skilled) The ideal candidate will hold the following qualifications: • NVQ Level 2 (or higher) in a construction or building-related discipline, or equivalent experience. • Health & Safety qualification (e.g., CSCS, SSSTS, IOSH) • Full, clean driving licence. • Evidence of ongoing professional development. Experience: • Minimum of 2 years’ experience working in the building/maintenance industry. • Experience of carrying out multi-skilled works across a range of disciplines (e.g. masonry, plastering, basic plumbing, tiling, decorating, flooring, roofing, fencing, drainage). • Experience working within voids, maintenance, repairs or refurbishment services. • Experience providing a customer-focused service in tenants’ homes. • Demonstrated ability to achieve challenging targets and project deadlines. • Knowledge and practical application of workplace safety practices, including safe lifting and safe use of hand and power tools. • Experience supervising contractors or operatives • Experience of working as part of a team undertaking cyclical and servicing contracts – Desirable. Knowledge/Skills: • Strong understanding of building maintenance, void management and regulatory standards. • Competent in ICT applications (e.g., Word, Excel, Outlook) and mobile working tools such as Total Mobile – or certainly the willingness to learn • Up-to-date Health & Safety knowledge. • Ability to coordinate multiple tasks and manage competing priorities. • Good communication and interpersonal skills. • Ability to complete electronic forms and site reporting to a high standard. • Ability to work independently and collaboratively as part of a team. • Ability to communicate through the medium of Welsh – Desirable. Personal Qualities: • Strong commitment to high-quality customer service. • Positive, adaptable and flexible approach to work and organisational change. • Ability to work under pressure and to tight deadlines. • Proactive, solutions-focused attitude and a willingness to take responsibility on site. • Team player, able to support, mentor and motivate others. • Commitment to developing own skills and learning new ones. • Able to meet the physical requirements of site-based work (e.g. bending, kneeling, lifting heavy objects, climbing ladders, working at heights and in confined spaces)
Manylion y Swydd/Post Details: Crefftwr Aml Sgil Multi Skilled Operative Teitl y swydd: Post Title: Cyflog: Salary: Crefftwr Am Sgil Multi-Skilled Operative £33,737.60 £33,737.60 Oriau a math o gontract: Hours and Contract Type: 40 Awr, Llawn Amser, parhaol Hours, Full Time, permanent Yn atebol i’r canlynol: Responsible to: Arweinydd Tim Eiddo Gwag Voids Working Team Leader Adran: Department: Lleoliadd: Location: Dyddiad cau: Closing date: EOM EOM Y Drenewydd Newtown 5 Ionawr 2026 (canol dydd) (Dylech nodi na dderbynir ceisiadau a ddaw i law ar ôl y dyddiad a’r amser cau) 5 January 2026 (midday) (Please note that applications received after this deadline will not be accepted). Dyddiad y Cyfweliad: Interview Date: 9 Ionawr 2026 9 January 2026 Gwybodaeth pellach/Further details: www.barcud.cymru/recruitment Danfonwch ‘CV’ at/Send your CV to: recruitment@barcud.cymru
Job Description Voids Co-ordination Officer Reports to: Head of Repairs Responsible for: Voids Surveyors Main Responsibility: Work closely with all colleagues within Barcud to ensure that all void property refurbishments are completed on time and to a good standard. The Voids Co-ordination Officer will take full responsibility for re-letting all dwellings within Barcud and will oversee the Voids Surveyors who will prepare a detailed voids schedule, liaise with out-going and in-coming tenants as well as manage the internal contractor as well as external contractors during the refurbishment process. The Voids Co-ordination Officer will monitor performance, ensuring that any obstacles are removed to ensure the swift letting of homes. The Voids Co-ordination Officer will prepare reports to the Head of Repairs and leadership Team on voids performance and investment as well as satisfaction and decarbonisation works and external implements undertaken as part of the void property works. The Voids Co-ordination Officer will chair weekly voids meetings, manage programmes of work, ensure that the Voids Surveyors and contractors are complying with all health & Safety requirements. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. This role covers Powys and north Ceredigion mainly, although the post-holder will be expected to travel across the whole of the Barcud area if the need arises. We believe that great service starts with great people, and are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. The Ideal Candidate You promote a collaborative and diverse culture where you work with other colleagues across the Barcud Group to deliver positive change. You take pride in overseeing effective and efficient voids work ensuring they completed to a high standard, efficient to run and, ensure that our residents feel safe and well supported. Your resident-centric approach and conscientious processes and procedures show your commitment and dedication to improving customer satisfaction. Necessary experience and skills – • Experience of managing small projects with very good communication and IT skills. • Ability to co-ordinate various teams, keep all colleagues up-dated and set out clear programmes of works and targets where appropriate. • Experience of chairing meetings and excellent record keeping • Ability to liaise with the Medra Manager and EOM General Manager as well as the Voids working team leaders to ensure that voids are adequately resourced so that handover targets are met. • Liaise with Assets Team colleagues to ensure that any capital works due can be undertaken during the voids process as well as ant thermal improvements aligned to the Targeted Energy Pathway for each dwelling. • Follow-up to ensure that any re-charges and invoiced to the out-going tenant. • Celebrate successes, where dwellings are let quickly whilst also try to learn from when a property is handed over late. • Oversee the Voids budget • Monitor all performance indicators • Work alongside the internal contractor and external contractors to ensure that the work is undertaken to a high standard and completed in a timely manner that will reduce void loss. • Ensure Barcud delivers a customer-focused voids service in accordance with regulations and standards, best practice, and occupation contract. • Undertake periodic reviews of the service offered, checking prioritisation, investigate costs and alternative specification, also from time to time ensure that the processes and procedures are current, and review satisfaction levels. • Ensure that detailed information is held on file at the end of each void – which would include a detailed property condition survey, photographs, sketch plans and all warranties. • Set up and implement processes and procedures to deliver a customer-focused Voids service, introducing Apps to assist with site reports and surveys to improve efficiency and the level of service being offered.. • Manage and oversee the day to day voids service, constantly identifying areas for potential improvement and innovation, monitoring costs and performance on a regular basis preparing reports to the Head of Repairs and Director. • Oversee the service maintaining and managing Barcud’s void properties, working closely with the Void properties teams at EOM and Medra and colleagues in the Communities department to minimise void loss and also ensuring that high quality properties are presented to our tenants. • Work alongside other senior members of the Safe Homes Directorate to continually review and improve Barcud’s Void services and create systems for accurately monitoring and reporting these. • Work with colleagues across Barcud Group to deliver and implement appropriate Health & Safety policies, procedures, and systems. • Maintain a thorough awareness of regulations governing Repairs and Void services including WHQS, Building Regulations as well as good practice. • Monitor performance on a regular basis, checking dashboards regularly and benchmarking wherever possible with others that provide an improved service.. • Develop positive and proactive working relationships with external consultants / contractors who deliver Responsive Repairs and Void Maintenance services. • Review and assess the services delivered by external stakeholders, seeking to procure new consultants / contractors when service is not of a high-quality. • Monitor Barcud’s Void Maintenance budget, alongside Finance colleagues. • Provide assistance to colleagues during busy periods. • Authorise expenditure in accordance with Standing Orders, Financial Regulations and Delegated Authorities. People: • Be responsible for the Voids Surveyors. • Promote a high-performance culture that drives continuous improvement and efficiencies. • Communicating the priorities, plans, vision, and objectives of the Association to ensure effective delivery to the agreed service standards and targets. • Committed to offering a great place to work as the basis of great service • Values diversity of people and thought Corporate • Promote, develop, and manage effective partnerships with internal and external stakeholders to achieve continuous improvement in the provision of services. • Promote Health and Wellbeing initiatives throughout the organisation. • Provide excellent customer service to all internal and external customers. • Work within the Association’s equality, diversity, and inclusion policies at all times and in all aspects of service delivery and employment. • Ensure that the Association and its employees comply with all legal, statutory, and • regulatory requirements along with best practice. In all aspects of the Association's work, to promote effective communications, excellence in customer service, and a focus on continuous improvement. • Carry out such other duties and responsibilities as may reasonably be requested. This job description is not intended to be an exhaustive list and in view of changing demands, legislation, and regulations, the duties may be reviewed and revised as deemed reasonable and appropriate. Personal Specification Voids Co-ordination Officer This person specification details the experience and skills for the position of Voids Co- ordination Officer Maintenance at Barcud. Qualifications • Good level of education commensurate with the role, • Relevant professional qualification, namely chartered status from a relevant institutional body (e.g. CIH/CIOB). (desirable) • Evidence of continually developing professional knowledge. Experience • Track record of delivering Repairs and Maintenance services. • Overseeing a Void Maintenance process, ensuring its swift and robust undertaking. • Leading Maintenance teams, and identify causes on building defects, including causes of Damp, Mould and Condensation • Experience of overseeing the performance management of a team. • Achieving value for money in service provision. • Being able to deal with compliments and complaints effectively and succinctly, ensuring that compliments are conveyed effectively, and ensure that complaints are dealt with swiftly and lessons learnt. • Providing a customer-focused service, through the development and implementation of robust and appropriate procedures and processes. • Undertaking Health & Safety risk assessments & method statements if required, along with HSE Notifications • Continuous review of Repairs and Void standards and designing measures to monitor how a service performs against these standards. • Experience successfully working with a range of external consultants and contractors, undertaking periodic formal performance and cost review meetings and ensuring that their insurance details, training records, accreditations and health & safety documentation is up-to-date. • Track record of managing budgets • Keen awareness of best practices approaches to repairs and maintenance services, particularly in obtaining Value for Money and excellent customer satisfaction, • Good communication ability with individuals with different levels of maintenance knowledge as well as groups of people, including at the tenants or colleague conferences. Skills / Knowledge • Well-rounded knowledge of Responsive Repairs and Void Maintenance with the ability to prepare & review schedules of work and tender documentation for property refurbishment and repairs. • Good technical building knowledge, including defect identification and the ability to clearly specify remedial action. • Able to lead and motivate staff. • Project management skills with an ability to plan, organise and prioritise effectively, in order to achieve targets and meet deadlines. • Able to produce comprehensive quality reporting for effective decision making. • Ability to deliver results to tight deadlines under pressure. • Excellent IT skills. • Sound numerical, reasoning, and written communication skills. • Proven competency to handle confidential and sensitive information. • Able to set appropriate and challenging performance targets for own team and self. • Ability to promote equality and diversity in all aspects of employment and service delivery.
CYMDEITHAS GOFAL THE CARE SOCIETY
16,383 per year (pro rata)
Ceredigion
Full-time
6th February 2026
Manylion y Swydd/Post Details: Prentis Saer Coed Apprentice Carpenter Teitl y swydd: Post Title: Prentis Saer Coed Apprentice Carpenter Cyflog (ar gyfartaledd): Salary (pro rata): O £16,383 - Cyflog yn ddibynnol ar oedran From £16,383 - Salary dependant on age Oriau a math o gontract: Hours and Contract Type: 37 Awr, Llawn Amser, Contract Prentis/Cyfnod Penodol 37 Hours, Full Time, Apprentice Contract/Fixed Term Yn atebol i’r canlynol: Responsible to: Arweinydd Tîm Team Leader Adran: Department: Lleoliad: Location: Dyddiad cau: Closing date: Medra Medra Ceredigion Ceredigion 6 Chwefror 2026 (canol dydd) (Dylech nodi na dderbynir ceisiadau a ddaw i law ar ôl y dyddiad a’r amser cau) 6 February 2026 (midday) (Please note that applications received after this deadline will nit be accepted) Dyddiad y Cyfweliad: Interview Date: 17 Chwefror 2026 17 February 2026 Rydym yn croesawu ymgeiswyr o bob cefndir a chymuned, ac yn arbennig, y rhai sydd ar hyn o bryd yn cael eu tangynrychioli yn ein gweithlu. We welcome applicants from all backgrounds and communities and in particular, those that are currently under represented in our workforce. www.barcud.cymru/jobs 0300 111 3030 jobs@barcud.cymru www.taiceredigion.cymru
Job Description Reports to Version No. Date Location General Maintenance Operative Senior Site Manager 1 February 2022 Newtown (Travel required) Purpose of role To undertake general maintenance works (installation, repair and maintenance) at both Commercial and Domestic sites as required by the business. 1. Main duties and Accountabilities Undertake general maintenance and repair works at domestic properties and commercial buildings in accordance with Building Regulations. Such works may include but are not limited to: • Undertaking Kitchen and bathroom replacements including basic plumbing, tiling and flooring in occupied and un-occupied properties. • Carry our repairs to the fabric of a building, for example repairs to walls, doors, door frames, skirting boards or plaster damage to internal walls • Decorating • Maintain plumbing and drainage systems, for example basic repairs to WC systems, leaking taps and unblocking drains • General clearing work • Ordering of materials from local and national suppliers in accordance with EOM’s procurement policy. • Transporting, loading and unloading of materials • Ensure that all works that you undertake conform to relevant standards, legislative requirements, polices and protocols in accordance with Company procedures and safety Standards. • Maintain a clean, safe working environment at all times for yourself and your colleagues, moving and disposing of debris as required and storing tools securely when not in use. • Assist with the completion and timely submission of quotes and other internal paperwork in accordance with company requirements. • Liaise with customers to undertake work in their homes in a timely and convenient manner • Be available and respond promptly to emergency call outs on a rota basis as and when required by the organisation. • Ensure the company vehicle is stocked correctly in order to carry out tasks, kept clean and checked regularly. • Ensure that vehicle housekeeping is undertaken regularly and that all vehicle stock is stored appropriately and safely within the vehicle • Undertake training to improve knowledge and skills as required • Represent the company positively at all times in accordance with the company Code of Conduct, building a positive relationship with customers. • Carry out such other duties and responsibilities as may reasonably be directed by Management 2. Customer Services • • • To provide excellent customer service to internal and external customers Ensure regular contact with the customer throughout works Liaise with both internal and external contacts in a friendly and helpful manner in order to uphold and strengthen the values of EOM and the wider Barcud Group. 3. Communication, Collaboration & Team working • • • Promote close communication with colleagues Assist colleagues to support the delivery of excellent services. Work collaboratively with colleagues across the Barcud Group to ensure a joined-up approach to service delivery. Establish and maintain good relationships with colleagues, suppliers and customers Mentor apprentices, trainees and work placements as and when required. • • 4. Planning & Organising • Manage own time to ensure that personal objectives are achieved. 5. Administration • Be responsible for all own personal administration, ensuring data is held and processed in line with GDPR regulations Maintain both manual and computerised record and filing systems in line with internal processes and audit requirements Use the appropriate technology as instructed by management 6. Health & Safety • • Take responsibility for own Health & Safety. Ensure that all work is undertaken in accordance with the current health and safety legislation and undertaken in a diligent manner 7. Generic • • Take responsibility for own personal development. Foster a climate of continuous improvement, participating in service improvement projects as and when required. Actively promote the Barcud Group’s Welsh Language scheme, and be aware of and act in accordance with the requirements of Equality & diversity legislation. • • • • • • Be aware of, and act in accordance with, the Group’s Confidentiality Policy, and the requirements of the Data Protection Act. Promote a positive image of EOM and the wider Barcud Group. Undertake any other duties commensurate with the level of the post as required by the company. EOM Electrical Contractors Limited PERSON SPECIFICATION JOB TITLE: General Maintenance Operative CRITERIA ESSENTIAL DESIRABLE Education & Qualifications Qualified to City & Guilds / NVQ Level 2 in an Industry recognised trades/construction related discipline GCSE level education to include Maths and English Grade C or above Safety Awareness Certificate Good standard of education to minimum GCSE level Evidence of continually developing professional knowledge METHOD OF IDENTIFICATION Application Form Production of certificates Experience A minimum of two consecutive years’ experience of undertaking general property maintenance Experience of fitting bathroom suites Application Form Experience of working for a housing association Interview Experienced in basic plumbing Experienced in providing a customer focused service Experience of other trades, e.g. plastering, painting and decorating Knowledge of other trades Application Form Interview Application Form Interview Job Knowledge Experience of delivering a range of projects on time Knowledge of workplace safety, such as safe lifting and safe operation of hand and power tools etc. Up to date knowledge of legislative frameworks and key issues relevant to the post. Competencies and Skills Ability to undertake basic property maintenance tasks including basic plumbing, carpentry and decorating Skilled in operating and maintaining electrical and manual equipment and measurement tools Methodical with excellent attention to detail Ability to read technical documents and drawings and to take accurate measurements and calculate the size and amount of material needed Budgeting and financial skills. Ability to plan, organise and prioritise effectively, in order to achieve targets and meet deadlines. Ability to communicate clearly, confidently and politely Ability to build constructive and honest partnerships with customers, colleagues and suppliers Ability to complete paperwork (to include timesheets, job paperwork) accurately and to a high standard. Demonstrates commitment to customer service in all activities. Demonstrates ability to work independently and on own initiative. Demonstrates ability to work as part of a team and take instructions. Other Requirements Full driving licence (max 6 points) Reliable and punctual Adopts a flexible approach to the requirements of the job Must be able to meet the physical requirements of the role – including bending, kneeling, lifting heavy objects, occasionally working at heights and in confined spaces. Be able to hold conversations in the medium of Welsh (or be prepared to learn) to minimum ALTE Level 1 Application Form Interview Commitment to equality and diversity. Personal integrity. Enthusiasm and resilience.
CYMDEITHAS GOFAL THE CARE SOCIETY
12.6 - 16.22 per hour
Y Drenewydd
Full-time
19th February 2026
Manylion y Swydd/Post Details: Gweithiwr Cynnal a Chadw Cyffredinol General Maintenance Operative Teitl y swydd: Post Title: Gweithiwr Cynnal a Chadw Cyffredinol General Maintenance Operative Oriau a math o gontract: Hours and Contract Type: 40 Awr, Llawn Amser, parhaol 40 Hours, Full Time, permanent Yn atebol i’r canlynol: Responsible to: Cydlynydd Cadw a Chynnal Tai Housing Maintenance Co-ordinator Adran: Department: Cyflog: Salary: Lleoliadd: Location: Dyddiad cau: Closing date: Cyfweliadau Interviews EOM EOM £12.60 - £16.22 yr awr £12.60 - £16.22 an hour Y Drenewydd Newtown 10 Chwefror (canol dydd) (Dylech nodi na dderbynir ceisiadau a ddaw i law ar ôl y dyddiad a’r amser cau) 10 February 2026 (midday) (Please note that applications received after this deadline will not be accepted). 20 Chwefror 2026 20 February 2026 Gwybodaeth pellach/Further details: www.barcud.cymru/jobs Danfonwch ‘CV’ at/Send your CV to: jobs@barcud.cymru
Job Title Reports to Date Location: Purpose of Role Job Description Minor Adaptations Officer Service Delivery Manager Updated January 2026 Home Based – but will be required to travel to work anywhere in Powys and possibly in neighboring counties. The multi-skilled property maintenance operative, will be proficient in the use of a range of tools and techniques for high quality work, proficient in the use of information technology, have excellent customer care skills, and will be committed to assist older and disabled clients to live independently and safely, by installing fixed aides that will assist them to move freely within and around their home without obstacles. The post-holder will be able to undertake Trusted Assessor Level 3 assessments to identify barriers and prescribe adaptations to support independence, and offer practical solutions and advice. This highly rewarding role will involve a considerable amount of lone-working, whilst keeping in regular contact with team members, physically, via telephone, technological devices or via video conferencing. To read and understand basic building specification, and be able to assess for, and carry out minor adaptations under various funding programs to meet the needs of older and disabled clients. To record work undertaken accurately and mentor trainee colleagues as appropriate and as required. Main duties and accountabilities 1. Customer Service 1.1 To visit clients in their homes to carry out a wide range of small household adaptation works, for example grab rails, ramps, steps, key pads, as well Minor Adaptations Officer January 2026 Page 1 as assisting with de-cluttering, draught-proofing, obstacle removal, and some small scale building-related work. 1.2 Communication with clients is vital, as is the recording of work undertaken and advice given is crucial, along with referring the client on to other colleagues or agencies should they need further assistance. 1.3 Carry out fire safety assessments of client homes and install smoke detectors, carbon monoxide detectors or any other home safety apparatus as required. 1.4 Always behave in a professional manner and promote all aspects of the agency’s work. 2. Communication 2.1. Excellent communication is one of the key attributes required in this role, therefore the need to maintain close liaison with Administration and senior colleagues in order to ensure a first class responsive service to the client, is pivotal to its success as well as ensuring the efficiency of our Care & Repair agency. Liaise with the referring officer in the fitting of equipment and execution of minor adaptations to the required specification. 2.2 2.3. Liaise with, and maintain constructive working relationships with, colleagues at Barcud and other external agencies as required in order to provide a seamless service. 2.4 Advise on and co-deliver training to referring partners both internally and in external agencies, e.g. Occupational Therapists and Physiotherapists to improve outcomes for clients. 3 Administration and Financial Management 3.1 Maintain appropriate records, including electronically, regarding work undertaken and materials used to support stock control, invoicing and other financial matters. 3.2 Provide information as requested by the Service Delivery Manager and other colleagues to monitor the service and/or report to funding partners. 3.4 Be responsible for all your own personal administration. 4 Health & Safety 4.1. Promote and maintain an active approach to health and safety, in respect of yourself, colleagues and clients and always adhere to Health & Safety policies/procedures. 4.2 Ensure the day-to-day cleanliness, safety and security of the workshop and of the company vehicle, reporting any concerns immediately. 4.3 Provide adequate protection of client’s furniture, carpets, etc, and leave their home clean and tidy. Minor Adaptations Officer January 2026 Page 2 4.4 Take responsibility for using and maintaining PPE (Personal Protection Equipment) issued by the Agency and report any defects to the Service Delivery Manager. 4.5 Ensure the safety, security and maintenance of tools and equipment and report any defects to the Service Delivery Manager. 4.6 Carry out regular basic maintenance checks of vehicles provided by the Agency and report any defects to the Service Delivery Manager. 4.7 Keep up to date with all aspects of Health & Safety training 5 Generic 5.2 5.1 To abide by and always promote the ethos and vision of Care and Repair in Powys. Take responsibility for own personal development. Keep up to date with developments in relevant fields of work and actively contribute to the review and development of the services offered by the Agency. 5.3 Be aware of, and act in accordance with, the Agency’s Confidentiality Policy, and the requirements of the General Data Protections Regulations (GDPR). 5.4 Be aware of, and act in accordance with, the Agency’s Safeguarding Policy and procedures. 5.5 Be aware of, and act in accordance with, the Agency’s and the Barcud Group policies and procedures. 5.6 Actively promote the Agency’s Welsh Language scheme, and be aware of and act in accordance with the requirements of Equality & Diversity legislation. 5.7 Participate in all colleague meetings as required. 5.8 Complete and remain up to date with all required training, both general and role specific, as required. 5.9 Any other duties commensurate with the post, as may be required by the Agency. Minor Adaptations Officer January 2026 Page 3 Person Specification Minor Adaptations Officer – Powys All criteria are Essential unless indicated otherwise. Qualifications: • A good standard of Maths and English • Trade qualification (desirable) or suitable/relevant experience • Full, clean driving licence • Within six months of being appointed, the post-holder will be expected to have successfully completed a “Trusted Assessor” Level 3 Qualification (paid for by Care & Repair in Powys) Experience: • Relevant experience of working as a handy person and/or tradesperson within a construction environment • A good understanding of Health and Safety at Work and a proactive attitude towards health, safety and training. • Understanding of CDM regulations (Desirable) • Previous employment within a Housing Association or public sector environment (Desirable) • Supervisory experience (Desirable) Relevant Skills / Ability: • Ability to use information technology to accept jobs, record your own time and use e-mail • Competency in using a variety of handheld tools within a construction environment • Good level of physical fitness • Excellent customer service skills, with experience of dealing with the general public • The willingness to learn • Be empathetic with a helpful attitude and pride in your work • The ability to keep accurate records for job costing, time sheets and administration of the services. Minor Adaptations Officer January 2026 Page 4 • Excellent communication skills with the ability to build strong working relationships with a range of stakeholders (e.g. clients, family, referrers – internal and external, and other colleagues) • Proactive in identifying improvements to service delivery and working as a team to implement change • The ability to communicate in both Welsh and English (Desirable) • Two years-experience in a client service environment (Desirable) Personal Qualities: • Capable of working to busy schedules. • Capable of using own initiative and working unsupervised. • A strong commitment to high quality customer service. • Adopts a flexible approach to the requirements of the job. • Adapts positively to change. Minor Adaptations Officer January 2026 Page 5
CYMDEITHAS GOFAL THE CARE SOCIETY
28,453 per year
Remote
Full-time
8th February 2026
Manylion y Swydd/Post Details: TEITL SWYDD: Swyddog Mân Addasiadau JOB TITLE: Minor Adaptations Officer Teitl y swydd: Post Title: Cyflog (ar gyfartaled): Salary (Pro Rata): Swyddog Mân Addasiadau Minor Adaptations Officer £28,453.00 £28,453.00 Oriau a math o gontract: Hours and Contract Type: 40 Awr, Llawn Amser a Pharhaol 40 Hours, Full Time and Permanent Yn atebol i’r canlynol: Responsible to: Adran: Department: Lleoliadd: Location: Dyddiad cau: Closing date: Dyddiad y Cyfweliad: Interview Date: Gwybodaeth pellach: Further details: Senior Technical Officer Uwch Swyddog Technegol Care & Repair in Powys Gofal a Thrwsio ym Mhowys Adref – teithio Powys ac o bosib siroedd cyfagos Home based – travel Powys and possibly neighbouring counties 9 Chwefror 2026 (canol dydd) (Dylech nodi na dderbynir ceisiadau a ddaw i law ar ôl y dyddiad a’r amser cau) 9 February 2026 (midday) (Please note that applications received after this deadline will not be accepted). 27 Chwefror 2026 (dydd Gwener) Cyfweliad ffurfiol ac ymuno â chydweithwyr presenol i gwblhau ymweliadau cleientiaid 27 February 2026 (Friday) Informal interview and joining current colleagues to complete client visits www.barcud.cymru/jobs or www.crpowys.co.uk 01686 620 760 https://youtu.be/yQ3_QfoN0lE https://youtu.be/dQ3HSXDJs8c e-bostiwch llythyr cais a ‘C.V’ at: e-mail a covering letter and C.V to: jobs@barcud.cymru neu/or enquieries@crp.co.uk
CYMDEITHAS GOFAL THE CARE SOCIETY
28,453 per year (pro rata)
Home based – travel Powys and possibly neighbouring counties
Full-time
9th February 2026
Manylion y Swydd/Post Details: TEITL SWYDD: Swyddog Mân Addasiadau JOB TITLE: Minor Adaptations Officer Teitl y swydd: Post Title: Cyflog (ar gyfartaled): Salary (Pro Rata): Swyddog Mân Addasiadau Minor Adaptations Officer £28,453.00 £28,453.00 Oriau a math o gontract: Hours and Contract Type: 40 Awr, Llawn Amser a Pharhaol 40 Hours, Full Time and Permanent Yn atebol i’r canlynol: Responsible to: Adran: Department: Lleoliadd: Location: Dyddiad cau: Closing date: Dyddiad y Cyfweliad: Interview Date: Gwybodaeth pellach: Further details: e-bostiwch llythyr cais a ‘C.V’ at: e-mail a covering letter and C.V to: Rheolwr Cyflwyno Gwasanaeth Service Delivery Manager Care & Repair in Powys Gofal a Thrwsio ym Mhowys Adref – teithio Powys ac o bosib siroedd cyfagos Home based – travel Powys and possibly neighbouring counties 9 Chwefror 2026 (canol dydd) (Dylech nodi na dderbynir ceisiadau a ddaw i law ar ôl y dyddiad a’r amser cau) 9 February 2026 (midday) (Please note that applications received after this deadline will not be accepted). 27 Chwefror 2026 (dydd Gwener) Cyfweliad ffurfiol ac ymuno â chydweithwyr presenol i gwblhau ymweliadau cleientiaid 27 February 2026 (Friday) Informal interview and joining current colleagues to complete client visits www.barcud.cymru/jobs or www.crpowys.co.uk 01686 620 760 https://youtu.be/yQ3_QfoN0lE https://youtu.be/dQ3HSXDJs8c jobs@barcud.cymru neu/or enquiries@crp.co.uk