Minor Adaptations Officer

Job Title
Reports to
Date
Location:

Purpose of Role

Job Description

Minor Adaptations Officer
Service Delivery Manager
Updated January 2026
Home  Based  –  but  will  be  required  to
travel  to  work  anywhere  in  Powys  and
possibly in neighboring counties.

The multi-skilled property maintenance operative, will be proficient in the use of a
range  of  tools  and  techniques  for  high  quality  work,  proficient  in  the  use  of
information  technology,  have  excellent  customer  care  skills,  and  will  be
committed to assist older and disabled clients to live independently and safely, by
installing fixed aides that will assist them to move freely within and around their
home without obstacles.
The post-holder will be able to undertake Trusted Assessor Level 3 assessments
to identify barriers and prescribe adaptations to support independence, and offer
practical solutions and advice.

This  highly  rewarding  role  will  involve  a  considerable  amount  of  lone-working,
whilst  keeping  in  regular  contact  with  team  members,  physically,  via  telephone,
technological devices or via video conferencing.

To  read  and  understand  basic building  specification, and  be  able  to  assess for,
and  carry  out  minor  adaptations  under  various  funding  programs  to  meet  the
needs of older and disabled clients.

To  record  work  undertaken  accurately  and  mentor  trainee  colleagues  as
appropriate and as required.

Main duties and accountabilities

1.

Customer Service

1.1

To visit clients in their homes to carry out a wide range of small household
adaptation works, for example grab rails, ramps, steps, key pads, as well

Minor Adaptations Officer

January 2026

Page 1

as  assisting  with  de-cluttering,  draught-proofing,  obstacle  removal,  and
some small scale building-related work.

1.2  Communication with clients is vital, as is the recording of work undertaken
and  advice  given  is  crucial,  along  with  referring  the  client  on  to  other
colleagues or agencies should they need further assistance.

1.3  Carry  out  fire  safety  assessments  of  client  homes  and  install  smoke
detectors, carbon monoxide detectors or any other home safety apparatus
as required.

1.4  Always  behave  in  a  professional  manner  and  promote  all  aspects  of  the

agency’s work.

2.

Communication

2.1.  Excellent communication is one of the key attributes required in this role,
therefore the need to maintain close liaison with Administration and senior
colleagues in order to ensure a first class responsive service to the client,
is  pivotal  to  its  success  as  well  as  ensuring  the  efficiency  of  our  Care  &
Repair agency.
Liaise with the referring officer in the fitting of equipment and execution of
minor adaptations to the required specification.

2.2

2.3.  Liaise  with,  and  maintain  constructive  working  relationships  with,
colleagues at  Barcud and other external agencies as required in order to
provide a seamless service.

2.4  Advise  on and  co-deliver training  to  referring  partners both  internally  and
in external agencies, e.g. Occupational Therapists and Physiotherapists to
improve outcomes for clients.

3

Administration and Financial Management

3.1  Maintain  appropriate  records,  including  electronically,  regarding  work
undertaken  and  materials  used  to  support  stock  control,  invoicing  and
other financial matters.

3.2  Provide  information  as  requested  by  the  Service  Delivery  Manager  and

other colleagues to monitor the service and/or report to funding partners.

3.4  Be responsible for all your own personal administration.

4

Health & Safety

4.1.  Promote and maintain an active approach to health and safety, in

respect of yourself, colleagues and clients and always adhere to Health &
Safety policies/procedures.

4.2  Ensure the day-to-day cleanliness, safety and security of the workshop
and of the company vehicle, reporting any concerns immediately.
4.3   Provide adequate protection of client’s furniture, carpets, etc, and leave

their home clean and tidy.

Minor Adaptations Officer

January 2026

Page 2

4.4

Take responsibility for using and maintaining PPE (Personal Protection
Equipment) issued by the Agency and report any defects to the Service
Delivery Manager.

4.5  Ensure the safety, security and maintenance of tools and equipment and

report any defects to the Service Delivery Manager.

4.6  Carry out regular basic maintenance checks of vehicles provided by the
Agency and report any defects to the Service Delivery Manager.

4.7   Keep up to date with all aspects of Health & Safety training

5

Generic

5.2

5.1

To abide by and always promote the ethos and vision of Care and Repair
in Powys.
Take responsibility for own personal development. Keep up to date with
developments in relevant fields of work and actively contribute to the
review and development of the services offered by the Agency.
5.3  Be aware of, and act in accordance with, the Agency’s Confidentiality

Policy, and the requirements of the General Data Protections Regulations
(GDPR).

5.4  Be aware of, and act in accordance with, the Agency’s Safeguarding

Policy and procedures.

5.5  Be aware of, and act in accordance with, the Agency’s and the Barcud

Group policies and procedures.

5.6  Actively promote the Agency’s Welsh Language scheme, and be aware of
and act in accordance with the requirements of Equality & Diversity
legislation.

5.7  Participate in all colleague meetings as required.
5.8  Complete and remain up to date with all required training, both general

and role specific, as required.

5.9  Any other duties commensurate with the post, as may be required by the

Agency.

Minor Adaptations Officer

January 2026

Page 3

Person Specification
Minor Adaptations Officer – Powys

All criteria are Essential unless indicated otherwise.
Qualifications:

•  A good standard of Maths and English
•  Trade qualification (desirable) or suitable/relevant experience
•  Full, clean driving licence
•  Within six months of being appointed, the post-holder will be expected to
have successfully completed a “Trusted Assessor” Level 3 Qualification
(paid for by Care & Repair in Powys)

Experience:

•  Relevant experience of working as a handy person and/or tradesperson

within a construction environment

•  A good understanding of Health and Safety at Work and a proactive

attitude towards health, safety and training.
•  Understanding of CDM regulations (Desirable)
•  Previous employment within a Housing Association or public sector

environment (Desirable)

•  Supervisory experience (Desirable)

Relevant Skills / Ability:

•  Ability to use information technology to accept jobs, record your own time

and use e-mail

•  Competency in using a variety of handheld tools within a construction

environment

•  Good level of physical fitness
•  Excellent customer service skills, with experience of dealing with the

general public

•  The willingness to learn
•  Be empathetic with a helpful attitude and pride in your work
•  The ability to keep accurate records for job costing, time sheets and

administration of the services.

Minor Adaptations Officer

January 2026

Page 4

•  Excellent communication skills with the ability to build strong working

relationships with a range of stakeholders (e.g. clients, family, referrers –
internal and external, and other colleagues)

•  Proactive in identifying improvements to service delivery and working as a

team to implement change

•  The ability to communicate in both Welsh and English (Desirable)
•  Two years-experience in a client service environment (Desirable)

Personal Qualities:

•  Capable of working to busy schedules.
•  Capable of using own initiative and working unsupervised.
•  A strong commitment to high quality customer service.
•  Adopts a flexible approach to the requirements of the job.
•  Adapts positively to change.

Minor Adaptations Officer

January 2026

Page 5