WorkInCharities LogoWorkInCharities
Sign in

Connect with a cause that needs you!

ViewApply Now

Duty Manager

BH LIVE
Southampton
Full-time
Listed today

Duty Manager - 32.5 hours per week

BH Live - Chamberlayne Leisure Centre

Post Title: Duty Manager

Sites: Chamberlayne Leisure Centre

Geographical location: Southampton

Actual salary: £22,386.81, based on 32.5 hours per week

Full time equivalent salary: £27,553 per annum

Hours: 32.5 hours per week

Contract type: Permanent

The role:

BH Live is recruiting for a Duty Manager to join our team at Chamberlayne Leisure Centre – Southampton. You will oversee the day-to-day operations of the leisure centre, ensuring the safety, cleanliness, efficiency, and excellent customer service across all activity areas including group exercise classes and dryside facilities.

You will be the manager on duty and support the wider team to meet operational, health and safety and financial targets.

Located on Weston Lane and a short walk from Woolston, BH Live Active, Chamberlayne offers access to a well-equipped gym, group exercise classes and sports hall for activities including football, badminton, table tennis and more.

Chamberlayne Leisure Centre also offers a wide range of fitness classes including Les Mills™ BODYPUMP & RPM, Yoga, Pilates and more.

You will:

  • Supervise and support colleagues including receptionists, instructors, and cleaners.
  • Ensure each department has the appropriate level of staffing and be responsible for the coordination of reactive shift cover.
  • Ensure high standards of customer service across all areas of the centre and resolve complaints efficiently and courteously.
  • Be responsible for and coordinate the safe evacuation of members of the public and colleagues in the event of an emergency.
  • Ensure the centre opens and closes safely and on time, in line with operational procedures.
  • Carry out visual building inspections of the building and report any issues to our technical team.
  • Conduct and document regular facility checks including: fire exits, gym equipment and cleanliness standards.
  • Be responsible for the security of the building whilst on duty and respond to emergency calls when off duty.
  • Act as the designated first aider as required.

To be successful you will need:

  • Operational experience of working within a leisure centre.
  • Strong communication and previous experience of managing or supervising people.
  • Good organisation and attention to detail.
  • A customer focussed approach.
  • The ability to remain calm under pressure
  • An in date, first aid qualification

Previous experience in a similar role is highly desirable.

Hours of work will be aligned with the centre’s opening hours and will include evenings, weekends and bank holidays on a rota basis.

Please click here to view the full job description.

We offer:

· Onsite parking

· Training and development opportunities

· BH Live Active - Gym membership

· Health cash plan

· Employee Assistance programme

· Company pension matched up to 6% contributions

· Colleague discount on food and drink

· Colleague recognition

· Birthday / Celebratory day off

· Loyalty Rewards

About BH Live:

We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise.

Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year.

Our organisational and charitable purpose is to generate:

• More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing

• Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience

• Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people

We are making a positive difference across the communities we serve.

Our organisation is changing lives – placing us at the heart of the UK’s growing social economy. We host hundreds of events a year; sell more than half a million cultural, and entertainment tickets; clock up millions of leisure centre visits, and welcome thousands of conference and exhibition delegates. As well as promoting community health and wellbeing, this generates millions of pounds in economic benefit for the local economy through business and cultural tourism.

As a social enterprise, we don’t pay dividends to shareholders. Every pound we make is used to run our business and generate a surplus to reinvest and enhance our centres and facilities for public benefit.

We’re BH Live, and we make things happen.

To apply:

All applications are to be made via the BH Live Careers site: careers.bhlive.org.uk.

BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.