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bhlive
| Post Title: | Location Base: | Reporting To: |
| Duty Manager | BH Live Active, Bitterne Leisure Centre Southampton | General Manager |
| Summary of role | ||
| To ensure the provision of excellent customer service and safe operation of the centre through day-to-day management of the sports centre when on duty. | ||
| Oversee the day-to-day operations of the leisure centre, ensuring the safety, cleanliness, efficiency, and excellent customer service across all activity areas including the swimming pools, group exercise classes, and dryside facilities. | ||
| Support the wider team to meet operational, health and safety, and financial targets | ||
| Key responsibilities | ||
| Carry out visual building inspections to ensure that the presentation of the building both | ||
| internally and externally meet high standards. Administer an effective routine problem and fault-handling system for the centre and | ||
| ensure priority faults are dealt with immediately by the technical team. Responsible for the security of the building whilst on duty and respond to emergency calls | ||
| when off duty. Supervise and support colleagues including lifeguards, receptionists, instructors, and | ||
| cleaning staff. Ensure high standards of customer service across all areas of the centre. Resolve | ||
| complaints efficiently and courteously. Ensure each department has the appropriate level of stafing and be responsible for the | ||
| coordination of reactive shift cover. | ||
| To be responsible for and co-ordinate the safe evacuation of all members of the public and colleagues as per the centre's emergency procedures. | ||
| To open and close the centre in accordance with the published hours. Represent the centre at meetings as and when required. | ||
| Have an active “hands on'” approach in response to peak times and high volumes across | ||
| the centre. To be fully aware and adhere to the centre's normal operating procedures and emergency | ||
| action procedures. To ensure that the centre and surrounding area and all activities which take place are | ||
| maintained and carried out in a safe condition and in compliance with current health & safety legislation. | ||
| To ensure that BH Live policies are implemented and adhered to. | ||
| To deal with any complaints or grievances and undertake any other duties as directed. | ||
| To be the sites health & safety representative. | ||
| Supervise and manage, direct and co-ordinate all colleagues within the centre in a | ||
| professional manner, ensuring a smooth and efficient operation of all facilities. | ||
| Undertake return to work interviews with colleagues as necessary. | ||
| To assist the General Manager with the recruitment and selection of new colleagues. | ||
| Have day to day contact with customers, colleagues and managers. | ||
| Act as the designated First Aider and Pool Responder/Lifeguard as required. | ||
| Conduct and document regular facility checks including pool tests, fire exits, gym | ||
| equipment, and cleanliness standards. Any other duties required which are in line with the pay grade for this role. | ||
| Skills and experienceDetails Criteria | ||
| Criteria | ||
| Experience of dealing with customers | Essential | |
| Experience of supervising or managing colleagues within a leisure industry | Essential | |
| Experience of carrying out building and equipment inspections | Essential | |
| Knowledge of the leisure industry with an awareness of industry trends and itsdevelopment | Desirable | |
| To show evidence of ongoing educational and professional development | Desirable | |
| Ability to manage and motivate people | Essential | |
| Ability to make decisions in line with policies and procedures | Essential | |
| Ability to communicate appropriately with colleagues and customers | Essential | |
| Understanding of health & safety, environmental health & fire legislations in theleisure industry | Essential | |
| Ability to multitask, prioritise and delegate tasks | Essential | |
| Calm and level-headed under pressure | Essential | |
| Passion to provide excellent customer service with a positive attitude | Essential | |
| The ability to motivate and inspire others | Essential | |
| Good attention to detail. | Essential | |
| Flexibility / able to work unsocial hours to meet the operational opening hours ofthe centre on a rota basis. | Essential | |
| QualificationsNational Pool Lifeguard Qualification EssentialFirst Aid at Work Qualification (if not currently held must be gained within 8 weeks) EssentialSupervisory/Management Qualification or proven track record of supervising a team Essential | ||
Roles and responsibilities will evolve and change over time.