Customer Service Adviser

We are looking for a Customer Service Adviser to join Benefact Group in our Gloucester office. Competitive salary, excellent benefits and hybrid working.

Working hours: 35 hours per week, Monday to Friday

Duration: 12 Month Fixed Term Contract

Location: Gloucester

Job Ref: 204989

About the role

Ecclesiastical Insurance, who are proudly part of Benefact Group, are looking for a Customer Services Adviser to join our Gloucester office. As a Customer Services Adviser, you'll contribute to defined service delivery by acting as part of a processing and administration team.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

What you'll be doing

• Organise and manage your own day-to-day tasks with guidance, making sure work is completed on time and to agreed standards.

• Enter information accurately and efficiently, checking your work and fixing any mistakes with support where needed.

• Spot any issues or unexpected information and know when and how to raise these with a supervisor.

• Learn from feedback and audit results, taking on agreed actions to improve your performance and contribute to the team’s success.

• Follow company policies and regulatory requirements and raise any concerns or potential risks in line with team guidelines.

What you'll need to have

• The ability to plan, prioritise and manage own work to deliver agreed objectives and meet targets.

• Understand, manage, and use information with accuracy.

• Competent IT and data skills [including Microsoft suite]

• Effective and appropriate communication skills.

• Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team.

What makes you stand out

• Previous Industry knowledge or experience would be an advantage.

• Cert CII or commitment to achieve within an agreed timescale.

What we offer

• A competitive salary - let's discuss it

• Hybrid working

• Group Personal Pension - up to 12% employer contribution

• Generous annual bonus scheme: on-target bonus between 6% and 24%

• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme

• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance

• £200 annual personal grant to a charity of your choice

• Encouraged to take at least one volunteering day per year

• Employee Assistance Programme

• Full study support to gain professional qualifications

• Access to virtual GP

• Enhanced maternity and paternity pay

Hear from the hiring manager

"This is an exciting role that places you at the heart of a collaborative, dynamic, & fast‑paced team"

About us

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26

Company

Ecclesiastical Insurance UK

Role

Administration

Locations

Gloucester

Remote status

Hybrid

Employment type

Fixed Term Contract - Full Time