Conference & Events Coordinator
Location: Emirates Old Trafford, Manchester, M16 0PX
Salary: Competitive
Employment Type: Full-Time, Permanent
About Us
Lancashire Cricket was formed in 1864 and is one of eighteen first-class counties within the domestic structure of England and Wales. Driven by our values, we are here to win, inspire play and make memories with the vision of being the best place to enjoy cricket in the world.
Emirates Old Trafford, home of Lancashire Cricket, is an award-winning world-class stadium and venue. It is recognised as one of the UK’s most prestigious venues for sport, business, leisure and entertainment with a capacity of up to 50,000 people for concerts; 26,000 for international cricket matches; meetings and events spaces for up to 2,000 delegates; a four-star hotel with 250 rooms; and an on-site Caffè Nero. It’s a unique place to build a career where no two days are ever the same!
The Opportunity
We’re looking for a highly organised and customer-focused professional to coordinate all aspects of event delivery, ensuring every detail is captured accurately and communicated through timely, comprehensive function sheets.
In this role, you’ll play a key part in creating exceptional client experiences while supporting the achievement of annual sales targets through building strong client relationships, encouraging repeat business, and proactively identifying opportunities to upsell products and services.
What You’ll Be Doing
- Coordinating all event details and producing accurate function sheets to ensure every event exceeds client expectations
- Managing client requirements including timings, catering, dietary needs, signage, AV, décor, entertainment, and supplier liaison
- Supporting the sales team with client show-rounds and helping convert enquiries into confirmed bookings
- Building strong client relationships through proactive communication, post-event follow-ups, and identifying repeat business opportunities
- Driving revenue growth by supporting upselling and cross-selling initiatives across events and hospitality services
- Meeting and greeting clients on event days to ensure a seamless and high-quality customer experience
- Maintaining accurate event records, contracts, booking systems, and health & safety documentation
- Working closely with operational, marketing, hospitality, and commercial teams to ensure effective event delivery and communication
- Managing internal meeting requests and providing operational support across wider venue and stadium events when required
- Handling client feedback and complaints professionally while continually looking for ways to improve service standards and event delivery
What You’ll Bring
- At least two years’ experience in event coordination and sales within the conference and events industry
- A proactive approach with a passion for delivering exceptional customer service and client experiences
- Strong organisational and administrative skills with excellent attention to detail
- The ability to manage multiple priorities, work to tight deadlines, and coordinate events of varying sizes simultaneously
- Excellent verbal and written communication skills with the confidence to build strong client relationships
- A flexible and adaptable approach, with the ability to remain calm and effective under pressure
- Strong sales and negotiation skills, with confidence in engaging prospective clients, agents, and venues
- Solid IT skills, including Microsoft Word and Excel; experience using Delphi would be an advantage
- A team-focused mindset with the ability to work collaboratively across departments
- Flexibility to work varied hours and days, particularly during busy cricket and concert seasons
What We Offer
At Lancashire Cricket, we take pride in our people and are committed to creating a supportive, inclusive and rewarding workplace. Our benefits package is designed to support wellbeing, flexibility, and development at every stage of your career.
Wellbeing & security
- Enhanced pension scheme
- Life assurance scheme
- Health Cash Plan covering everyday healthcare costs (including optical and dental)
- Confidential on-site counsellor
Work-life balance
- Enhanced annual leave, increasing with length of service
- Annual leave purchasing scheme
- Flexible working arrangements, including hybrid working and TOIL (where role requirements allow)
Family & life moments
- Enhanced maternity, adoption and paternity pay
- Additional paid leave including birthday leave, grandparent leave, pet adoption leave, and moving house leave
Development & community
- One paid volunteer day each year
- Up to five personal development days annually
- Career break opportunities (subject to eligibility)
Being part of Lancashire Cricket
- Two Lancashire Cricket Club memberships
- Staff discounts across on-site retail, the Club shop, Caffè Nero and Hilton Garden Inn
- Regular team events and colleague recognition awards
Safeguarding Statement
Lancashire Cricket Club is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. We expect all colleagues to share this commitment and to support a culture where safeguarding is everyone’s responsibility. Lancashire Cricket proudly agrees to, and abides by, the ECB Safe Hands Policy.
For roles involving regulated activity or contact with children, young people, or adults at risk, Lancashire Cricket operates safer recruitment processes. This includes the requirement to complete the appropriate level of ECB DBS clearance before employment can commence, if this role is classified as a regulated activity.
Equal Opportunities
We look forward to hearing from you if you have skills that support our future vision. Lancashire Cricket is an equal opportunities organisation, and we are committed to providing new opportunities and striving for greater diversity. We welcome applications from all ages and backgrounds.
It is a priority for Lancashire Cricket to ensure our Club appropriately reflects the communities we serve across the North-West. In line with Sport England Guidance, we welcome applications from individuals with the appropriate skills and experience that can contribute to improving diversity of representation and thinking across the Club.