Clean Team Sessions Support
Job Description
£12.81 per hour
Zero hours, fixed term
Join the team at Eden and be part of the 8th Wonder of the World! Eden’s Sessions a series of live outdoor music concerts held in the summer in the spectacular setting of the Eden Project.
We are looking for people to join our vibrant and friendly team. The Site Services team is essential to present the Eden Sessions to the highest standards, from welcoming guests in the car park to ensuring the site is presented in tip top condition. You will support the Clean Team in maintain the site in through the event and at the recycling plant based at Eden, helping to maintain our zero landfill policy.
In addition, you may be required assist the Traffic and Transport team by assisting our visitors parking.
Keeping hygiene, health and safety at the forefront of the working day, the role involves supporting the existing Clean Team in their duties, patrolling the site throughout the event to ensure welfare facilities are kept stocked and recycling stations remain available. You will be based throughout the whole site from mid-afternoon to the evening, paired with a team member to support and assist throughout the event. Prior experience and knowledge is not required as full training for the role will be given.
A full UK driving license (manual) is essential.
If you feel you can offer enthusiasm, flexibility with shift patterns, and have a keen eye for detail, then this role could be perfect for you. You will need to be available for every Session, offering support from mid afternoon into the evening.
Applications will be reviewed upon receipt
Job Family Definition
Roles within the Engagement, Learning and Engagement job family focus upon the Eden experience, providing activities, learning programs, encounters and events, which engage, inspire and entertain, thus enhancing individuals understanding, experience, skills and enjoyment.
Role Purpose
To develop skills and inspire with the Eden passion required to put the guest-first and deliver a world class experience. Responsible for the delivery of cleanliness, hygiene and sorting of recycling streams across the Eden Project whilst actively contributing to the traffic and transport operations supporting the enjoyment of our guests.
Key Accountabilities
- Maintaining a clean and tidy destination, ensuring all activities are undertaken in accordance with Eden's policies and procedures whilst complying with Health and Safety and COSHH regulations.
- Work with leadership and colleagues in ensuring that areas of work are always clean and tidy. Putting yourself in the guests’ shoes and act as the supporting eyes and ears of the site and raise concerns if it is felt that our guests’ expectations are not being met.
- Responsible for measuring and sorting waste streams into separate clean recyclables, undertaking timely and accurate completion of waste and cleaning records and hygiene related administration as required with edens cleaning, waste and recycling management routines.
- To work to an efficient traffic management plan that ensures the anticipated visitor numbers are parked safely and quickly, optimising the available space and allowing a smooth transition of guests to site.
Demands of the Role
Education & qualifications
The role holder will be required to hold a full UK driving license. Relevant training or qualifications in customer service (NVQ). First Aid at Work and Health and Safety training at a minimum level 2. Presentation skills or training desirable.
Knowledge & skills
Minimum of 1 years’ experience in a driving role. Strong character, team player and a ‘can do’ attitude. ICT literate with a basic working knowledge of Microsoft Office applications. The ability to work with others and on your own, basic vehicle fault finding, problem solving, supported by a good level of interpersonal skills. Chapter 8 training is desirable.
Decision- making
Make day to day decisions with the Team Supervisor in order to ensure that the daily delivery is seamless. Any complex, business critical decision making will be escalated to the Duty Manager.
Resourcefulness
Self-motivated with the ability to work on your own and as a team to tackle challenges head on with a positive, can-do attitude. Collaborates with colleagues and the Team Leader to devise innovative and creative ways to improve the Eden Shuttle and Car Parking services to enhance these aspects of the guest experience.
People & asset management
Assists less experienced staff and trainees providing on-the-job training and coaching as required. A shared responsibility for the basic care, cleanliness and daily routine maintenance of the Eden Shuttle and minibus.
Communication & Guest experience
The job holder will regularly be required to engage, communicate and interact with guests. Communicate well at all levels with the ability to feed back to the Team when needed. Positively champions and promotes the guest experience through all aspects of your role. Provides the highest level of support to the team.
Operational environment
The role holder will be working outside in all weathers with long periods of standing amongst constant moving traffic. It is based on site in a visitor facing environment at all times. In order to meet operational site needs you will be required to work weekends and some evenings.
Job Details
- Job Family
- Visitor Services
- Pay Type
- Hourly