Case Coordinator

Empowering

Inclusive

Committed

Location Brent

Salary £41,881 - £45,380 pa

Permanent / Full time / 37.5 hours per week

This is a , Full time vacancy that will close in a month at 10:00 BST.

About The Role

Are you passionate about making a lasting difference to the lives of vulnerable adults?

The West London Women’s Service is a specialist gender and trauma informed Assessment Hub for women with complex needs who are at risk of homelessness, experienced domestic abuse, violence against women and girls (VAWG); and/or have multiple disadvantages.

We have a great opportunity for someone interested in working as part of an innovate women’s only service in a Case Coordinator role and becoming part of this exciting team achieving positive outcomes to support the women in their recovery and move on journey.

As the Case Coordinator you will have the opportunity to lead on the development and day-to-day delivery of the service, taking responsibility for line management, support and supervision of Assessment and Reconnection Workers and overseeing case management so they can provide intensive high quality support to their individual caseload of clients.

You will work full time on-site on a 7‑day rolling rota, including early shifts from 8am, late shifts until around 10pm, bank holidays. Some roles also offer a 20% pay premium for hours worked between 8pm–8am Monday to Friday, and for all weekend hours.

About you

We are looking for a motivated individual who is looking for an exciting step in their career. Working for a women’s only service which is committed to supporting clients in accessing specialist support and finding long term accommodation. If this sounds like you, we encourage you to apply if you have:

• Experience managing complex and difficult situations in relations to people, some day-to-day management/supervision of staff or volunteers orwillingness to develop these skills.
• Great communication skills, with the ability to network and build effective relationships with a variety people.
• Understanding of the issues involved in providing support to people with complex support needs including mental and physical health needs, substance dependency and who may be on low (or no) income.
• You will be supporting the team with complex cases and ensuring clients have access to the support they need in their recovery journey’s and into independent accommodation.
• We work with a Recovery Based Approach , tailoring support to each individual’s needs and goals.

*For genuine occupational requirement reasons we are looking to appoint a woman for this post (exemption under the Equality Act 2010 Part 1 Schedule 9). 

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

Closing date: 10am on 9 June 2026

Interview and assessments on: w/c 22 June 2026

About Us

What We Offer

We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from all under-represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients.

Below are some of our key focus areas to improve both our candidate and colleague experience:

• A growing number of diversity networks including LGBTQ+, Womens Action, Lived Experience and Anti-Racist networks.
• Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
• A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
• Mandatory Diversity & Inclusion training for all staff, unconscious bias training for managers, and a range of other courses such as Trans awareness and Autism Awareness.
• In recognition of the importance of transparency, we publish our employee diversity statistics and pay gap reports on our website.

Want to find out more? Click here to visit our .

We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky, but with family friendly policies, flexible and agile working options and an incremental annual leave allowance, we are committed to making sure you have the options available as and when you need them.

These include:

• Agile working model for suitable roles.
• Supportive flexitime and toil arrangements.
• 28 days annual leave rising to 31 after five years’ service.
• Family friendly leave policies including - maternity, adoption and parental leave. Carers leave, and fertility treatment leave.
• Financial wellbeing platform offering loans, advances and saving options.
• Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
• Employee Assistance Programme and access to SmartHealth app – 24/7 GP appointments, health checks and nutrition advice.
• Cycle to Work scheme and interest free season ticket loans.
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.

Want to find out more? Want to find out more? Click here to visit our Work For Us page.

At St Mungo’s we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That’s why we have a robust induction, training and development programme that supports colleagues throughout their career at St Mungo’s.

These include:

• Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
• Steps into Management programme to support colleague progression.
• Commitment to continued professional development with access to career development forums, internal mentoring and internal secondment opportunities.

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

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Published

17 hours ago

Closing

in a month

{Expiry}