Purpose:

Mayfield Garden Centre is a special place, bringing together our love for community, nature, growing and now cake! A gardening centre with a difference, every penny of our profits goes into providing our wide range of mental health and community support including wellbeing groups and courses, community activities, creative sessions and family support. Our café launched at the end of 2021 and has been such a success that we are now looking for some additional support to help make sure our customers get a great experience on every visit.

As a Café Assistant you will be responsible for taking and preparing orders, serving customers, clearing tables, cleaning and food/drink preparation including hot and cold drinks and making sandwiches and light lunches to order. You’ll need a calm and friendly manner and to be a good team player who can also work on your own initiative.

MAIN RESPONSIBILITIES

To take orders from customers, including use of the till.

To offer excellent customer service to everyone visiting Mayfield

To prepare hot and cold drinks, sandwiches, light lunches, cakes and other refreshments to order

To serve customers at their tables

To clear tables and maintain the cleanliness of the café, including loading the dishwasher and carrying out regular checks on the area and toilets

To maintain excellent standards of hygiene, in line with set processes

To support the wider team in ensuring that Mayfield is a safe, friendly and supportive place to visit and spend time for everyone in our community

General

To uphold the aims and values of Mayfield and of Solent Mind

To contribute to the ongoing development of the service and to best practice

To work within relevant policies and procedures

All employees have a duty and responsibility for their own health and safety and the health of safety of colleagues, patients and the general public

All employees have a responsibility to prevent abuse and neglect and report concerns

Undertake not to abuse their official position for personal gain, to seek advantage of further private business or other interests in the course of their official duties

This list is non exhaustive and other duties may be required to be undertaken to meet the needs of Solent Mind

PERSON SPECIFICATION CAFÉ ASSISTANT (SESSIONAL)

Requirement	Essential or Desirable
Qualifications/Education/Training: Sound understanding of basic maths and English	Essential
Food hygiene qualification Experience:	Desirable
Experience in working with people/customers from a range of backgrounds Experience of working in a team Experience of working in a café/food environment	Essential Essential Desirable
Knowledge/Skills/Competencies: Understanding and commitment to excellent customer service Awareness and understanding of food hygiene standards Excellent verbal communication skills	Essential Desirable
Calm and friendly manner, able to work in a fast paced environment Basic skils in food and drink preparation (this could be within a work, home or education	Essential Essential
environment) The ability to work on your own initiative and contribute to a team environment	Essential Essential


Other:

Commitment to Mayfield/Solent Mind's values.	Essential

Commitment to Mayfield/Solent Mind's Equal Opportunities and Diversity policies. Willingness to undergo a relevant DBS Check if required.	Essential Essential

Date job originated: 29/6/22 Date job reviewed: 17/06/2024 Reviewing Manager: Jude Gardner

Connect with a cause that needs you!

Café Assistant

Purpose:

MAIN RESPONSIBILITIES

General

PERSON SPECIFICATION CAFÉ ASSISTANT (SESSIONAL)