Assistant Store Manager – West Swindon 

Do you have a passion for retail, customer service and making a difference in your local community? Join Prospect Hospice’s vibrant charity retail team as an Assistant Store Manager in our busy West Swindon charity shop.

Since 1980, we’ve been at the heart of our community, delivering expert, compassionate end-of-life care across Swindon, Marlborough and northeast Wiltshire. Our charity shops are more than just retail outlets — they are welcoming community hubs that raise vital funds to support local hospice care. With currently 17 shops and a fantastic team of staff and volunteers, we’re proud to support people when they need us most.

Hours: 22.5 hours per week (three days a week, which will include working weekends and some bank holidays) 

What is the role? 

We’re looking for someone proactive, customer-focused and community-minded to help drive sales, support volunteers and assist with the day-to-day running of our West Swindon shop. This is more than just a retail job – it’s an opportunity to build retail experience while making a real difference in your local community.

As Assistant Store Manager, you’ll:

• Support the Store Manager in achieving sales targets and KPI performance
• Deliver excellent customer service and act as a positive ambassador for Prospect Hospice
• Help recruit, motivate, supervise and support a team of dedicated volunteers
• Ensure attractive visual merchandising and stock displays to maximise sales and footfall
• Promote Gift Aid donations and support effective stock processing
• Assist with cash handling, shop security and maintaining high retail standards
• Contribute ideas for promotions, displays and retail improvements
• Help ensure compliance with Health & Safety, Fire Safety and Trading Standards regulations
• Maintain a clean, safe and welcoming shop environment
• Take responsibility for the store in the Store Manager’s absence, including occasional full-time cover

You will need proven retail experience, strong communication skills and the ability to work flexibly. A full driving licence and access to a car is essential, as you may be required to cover other stores across our catchment area when needed.

In return, you’ll be joining a supportive and friendly team within one of Swindon’s best-loved charities. If you enjoy retail and customer service and are looking for a rewarding role where you can make a genuine impact, we would love to hear from you.

For more information please contact Rachael Daniel, Retail Area Manager on 07779 299734.

We offer a great range of benefits, including: 

• 27 days holiday FTE plus bank holidays (rising with length of service)
• Generous contributory pension scheme and life assurance
• Discounts with local retailers, gyms and service providers including Blue Light Discount Card
• Employee Assistance Programme
• Supportive induction, training and development
• A values led, inclusive working environment

To apply please submit your CV via the green “Apply” button. 

Assistant Store Manager – Job Description

Interviews will take place on Thursday 11 June 2026 

DBS Check

This role requires a DBS check. We consider all disclosures fairly, in line with the Rehabilitation of Offenders Act 1975 (Exceptions Order).

Equality & Diversity 

Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve. We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 

Safeguarding 

We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times.

You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.