Assistant Manager (Neighbourhood Services)
Job Introduction
Assistant Manager (Neighbourhood Services)
Salary: £40,754 - £43,042 (plus £1,000 ECU) per annum plus excellent benefits
Location: Walsall, West Midlands
Contract: Permanent, Full Time, 37 hours per week
Closing Date: 1st June 2026
Interview Date: W/C 15th June 2026
At whg, we’re passionate about creating neighbourhoods where people feel safe, supported and proud to live. We’re now looking for an experienced and motivated Assistant Manager to help shape and deliver high-performing neighbourhood services across our communities.
This is an exciting opportunity for someone with strong housing management experience, excellent partnership-working skills and a passion for improving customer outcomes.
Working closely with the Neighbourhoods Manager, you’ll support the development and delivery of neighbourhood services, with a particular focus on performance, service improvement and sustainable communities.
You’ll play a key role in supporting Neighbourhood Officers and Neighbourhood Impact Officers, using data and insight to help shape neighbourhood plans, improve service delivery and ensure resources are used effectively.
Main job responsibilities:
- Support the delivery of customer-focused services that achieve key performance indicators and high satisfaction levels
- Oversee neighbourhood plans within your region, identifying opportunities for joint working and boundary collaboration
- Use performance and neighbourhood data to inform operational decision-making and service improvements
- Support contract monitoring and performance management activity
- Develop effective working relationships with contractors, partner agencies, local authorities and internal stakeholders
- Assist in maintaining high standards of neighbourhood and contracted service delivery
- Support the management and development of a high-performing team
- Contribute to the implementation of service strategies, policies and operational improvements
- Support budget monitoring and performance in line with business objectives
We're looking for someone who has:
- Recent and relevant experience within housing, with a strong understanding of neighbourhood services
- Experience of managing or supporting teams to deliver excellent customer outcomes
- Experience of partnership working with agencies, contractors and stakeholders
- Knowledge of housing management legislation, regulation and operational practice
- Experience of developing or implementing housing strategies, policies or service improvements
- Strong analytical skills with the ability to use data to support decision-making
- Excellent communication and report-writing skills
- Strong IT skills with the ability to use systems and data effectively
- The ability to work under pressure, manage conflicting priorities and make sound decisions
- A full UK driving licence and access to a vehicle
What’s in it for you?
In return, you will receive a competitive salary, 27 days annual leave plus Christmas shut down, a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.
We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.
About us
At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.
We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2025. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.
We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.
Interested in joining our team? Visit our website www.whg.uk.com and read Our 2030 Plan.
whg is committed to safeguarding and promoting the welfare of our customers and communities. Please note that for some roles, a Disclosure and Barring Service (DBS) check may be required as part of our pre-employment screening process.