Job Introduction
Head of Rent and Service Charge
Salary: £70,000 per annum plus excellent benefits
Location: Walsall, West Midlands
Contract: Full Time, Permanent, 37 hours per week
Closing Date: 2nd January 2026
Interview Date: W/C 12th January 2026
We’re looking for an influential and forward-thinking leader to shape the future of our rent and service charge strategy.
As our Head of Rent & Service Charges, you’ll play a pivotal role in ensuring our approach is fair, transparent, compliant, and aligned with the needs of our customers and organisation. You’ll combine technical knowledge with the strategic insight needed to guide us through sector reforms including rent convergence, leaseholder reform and wider policy changes.
This is a role for someone who can see beyond legislation, someone who anticipates change, influences senior stakeholders, and leads a high-performing team to deliver exceptional customer outcomes.
Main job responsibilities:
- Develop and lead the organisation’s strategy for rent and service charges, aligning with corporate objectives, regulatory frameworks, and best practice.
- Anticipate and analyse the impact of national policy changes (e.g., rent convergence, leaseholder reform, affordability measures) and recommend strategic responses.
- Provide insight and thought leadership to the Executive Team and Board, including scenario planning and impact modelling.
- Champion customer-focused policies that balance financial sustainability with fairness and transparency.
- Oversee the annual rent setting and service charge cycle, ensuring accuracy, timeliness, and compliance with legislation and regulation.
- Ensure robust systems, policies, and processes are in place to manage rent reviews, relets, service charge apportionment, and income-related queries.
- Oversee the calculation, consultation, and billing of service charges for tenants and leaseholders, ensuring transparency and value for money.
- Maintain effective controls to ensure compliance with statutory requirements, the Regulator of Social Housing, and financial standards.
- Ensure rent and service charge communications are clear, accessible, and responsive to customer needs.
- Work with customer panels, forums, and stakeholders to build trust in rent and service charge methodologies.
- Drive continuous improvement in customer experience and transparency in charging processes.
- Lead, develop, and motivate the Rent & Service Charge Team to deliver a high-quality, customer-focused service.
- Foster a culture of continuous improvement, innovation, and accountability.
- Build cross-departmental relationships, ensuring rent and service charge considerations are embedded into asset management, housing management, finance, and development decisions.
We're looking for someone who has:
- A professional qualification in a related technical discipline (such as Finance or housing etc.) or demonstrably qualified by experience.
- Significant experience in rent setting and service charge management within the housing sector.
- Strong knowledge of housing policy, regulation, and best practice in rent and service charges.
- Ability to analyse and interpret complex policy changes and translate them into strategic responses.
- Excellent financial and analytical skills, including scenario modelling and impact analysis.
- Strong leadership and people management skills, with the ability to inspire, motivate, and develop teams.
- Exceptional communication and influencing skills, with the ability to engage effectively with customers, colleagues, and stakeholders at all levels.
- Track record of delivering improvements in systems, processes, and customer satisfaction.
- Knowledge of IT systems used for rent and service charge management.
- Experience of contributing to or leading on organisational policy development in a housing context.
- Ability to work under pressure and to tight deadlines.
What’s in it for you?
In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.
We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.
About us
At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.
We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2025. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.
We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.
Interested in joining our team? Visit our website www.whg.uk.com and read Our 2030 Plan.
whg is committed to safeguarding and promoting the welfare of our customers and communities. Please note that for some roles, a Disclosure and Barring Service (DBS) check may be required as part of our pre-employment screening process.
Job Introduction
Procurement Coordinator
Salary: £32,135 - £35,327 per annum plus excellent benefits
Location: Walsall, West Midlands (minimum two days in the office depending on business needs)
Contract: Full Time, Permanent, 37 hours per week
Closing Date: 7th January 2026
Interview Date: 21st and 22nd January 2026
Support the delivery of an effective, compliant and high-performing procurement service
We’re looking for a highly organised and motivated Procurement Coordinator to join our Procurement Team and play a key role in supporting the smooth running, administration and coordination of procurement activity across whg.
In this role, you’ll work closely with Procurement colleagues and build strong working relationships across the wider business. You’ll support the maturity of our procurement processes, ensure our records and systems are accurate and compliant, and help us provide a consistent, high-quality service to the organisation.
You’ll deliver excellent customer service, demonstrate our values, and take ownership of your learning as you develop your procurement knowledge, skills and confidence.
Main job responsibilities:
- Coordinate day-to-day administrative activity for the Procurement Team, including diary management, booking meetings, minute taking and supporting audits.
- Manage the Procurement Team mailbox, triaging queries, tracking actions and coordinating timely responses.
- Check and process new supplier and supplier amendment requests in line with procurement policy and guidance.
- Act as system owner for the e-procurement and contract management systems, ensuring accurate data, consistent use and effective support for colleagues.
- Build procurement projects in the e-procurement system, managing expressions of interest, clarifications and project documentation.
- Run spend reports from the finance system, identifying trends and supporting category spend analysis.
- Support the upkeep of the procurement pipeline, ensuring information is accurate and up to date.
- Maintain the contracts register, including contract creation, document uploads, compliance checks, alerts, renewal triggers and monitoring key documents (e.g. PCGs, insurances, accreditations).
- Run credit file checks on suppliers and update the supplier risk register, escalating any alerts to Contract Managers.
- Produce and process contract variations and modifications, ensuring they are fully executed in line with our governance framework.
- Support contract mobilisation and demobilisation, ensuring documentation is accurate, accessible and compliant with retention policies.
- Record procurement information in a clear, structured and auditable way to support compliance with procurement legislation and Cabinet Office guidance.
- Assist with training delivery by preparing materials, coordinating sessions and ensuring effective participation.
- Collate tender evaluations, support moderation meetings and produce assessment summaries.
- Raise purchase orders, receipt goods/services and assist with invoice approvals for the Procurement Team.
- Provide support to colleagues using the e-procurement and contract management systems to enhance capability across the business.
- Produce visuals, charts and draft reports to support procurement reporting and analysis.
- Assist in publishing statutory notices on the Find a Tender Service under the direction of Procurement Team colleagues.
We're looking for someone who has:
- A good general standard of education including GCSE English and maths at grade 4 and above or equivalent.
- A passion and enthusiasm for delivering a great service with excellent administration and organisational skills and attention to detail
- Highly organised approach to work, managing own workload, in accordance with all applicable policies, procedures, legislation and timescales.
- Ability to identify key priorities to manage workload/demands accordingly within a small team environment
- Excellent written and verbal communication skills including producing of correspondence to external parties.
- Self-motivated and accountable, with ability to work collaboratively with stakeholders both internally and externally and within a team building positive working relationships
- Excellent IT skills which include the ability to confidently use all Microsoft Office applications and confidently input accurate information and analyse data adhering to deadlines and targets.
- A flexible and adaptable approach to work, with a willingness to take on new ideas and experiences, with ability to respond quickly and flexibly to changes which can sometimes be unpredictable and require constant shifts in priority.
What’s in it for you?
In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.
We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.
About us
At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.
We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2025. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.
We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.
Interested in joining our team? Visit our website www.whg.uk.com and read Our 2030 Plan.
whg is committed to safeguarding and promoting the welfare of our customers and communities. Please note that for some roles, a Disclosure and Barring Service (DBS) check may be required as part of our pre-employment screening process.