Administrator/Receptionist

Administrator/Receptionist

locations

Forward Leeds - Irford House

time type

Full time

posted on

Posted Today

job requisition id

JR011644

Administrator/Receptionist – Forward Leeds

Location: Irford House, Seacroft Crescent, LS14 6PAWorking Hours: 37 hours per week, Monday-FridayContract Type: PermanentSalary: £25,877.80 - £28,454 per annum

About Waythrough 

Make a real difference in your community 

About the role:

To provide a wide range of administrative and organisational support across Forward Leeds functions, including the smooth running of the reception/hub environment, and administrative support to employees, visitors, partners, service users, and external stakeholders.

Key Accountabilities:

• Act as the assistant to the Administration Team Leader and be the first point of contact for employees, visitors, partners, service users, and external stakeholders, ensuring all contacts are appropriately supported, signposted, or responded to through a variety of channels.
• Provide a positive first contact and deliver high levels of customer service, ensuring all enquiries and visitors are responded to effectively and appropriately or escalated when required.
• Complete reception and front-of-house duties effectively, including maintaining the reception/hub environment, managing post and deliveries, supporting visitors and service users (parking, access fobs, sign-in), and preparing meeting spaces.
• Provide administrative support for a wide range of meetings, including information gathering and minute taking.
• Contribute to the improvement of reception/hub support by reporting and resolving issues and making suggestions for improvement to the Administration Team Leader.
• Support key tasks and projects as required within Central Support teams to meet specific business objectives and operational needs.
• Undertake continuing professional development, including participating in clinical supervision, performance reviews, and attending training as required.
• Work in accordance with all relevant legislation, policies, procedures, and guidelines – both internal and external. This includes Waythrough’s clinical governance framework.
• Keep abreast of policy and professional development within your area of expertise.
• Promote, adhere to, and live our workplace values of being honest, committed, and inventive.

About you:

Qualifications

• NVQ Level 3 in Business Administration (or equivalent) or demonstrable related experience.

Skills and Experience

• Proficient in Microsoft Office packages including Outlook, Word, and Teams.
• Effective interpersonal, organisational, and communication skills.
• Ability to communicate clearly with a wide variety of colleagues, visitors, partners, service users, and external stakeholders, both verbally and in writing.
• Ability to work with discretion, sensitivity, and maintain confidentiality.
• Ability to prioritise and manage workload within a busy environment.

To view the Full Job Description please click here: click here.

What We Offer

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our

  Way to GoandAspirationsportals

• £500

  Recommend a Friendbonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date: