Insurance Administrator

We are looking for an Insurance Administrator to join our Taunton office. Competitive salary and excellent benefits.

Salary: Starting from £25,000.00 (depending on experience)

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Taunton

About the role

Lloyd & Whyte, who are proudly part of Benefact Group, are looking for an Insurance Administrator to join the Affinity GI team in their Taunton office.

The team are looking for an ambitious individual keen to embark and progress in a career in insurance. You will learn on the job and develop your skills to grow within the insurance industry. The ideal candidate will be ambitious and they will provide exceptional service and advice to clients in order to maximise client satisfaction, maintain high retention levels and achieve income targets in support of the business strategy.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

What you'll be doing

Provide a proactive and responsive renewal service using best endeavours to retain clients at renewal through promotion of key selling features and effective liaison with insurers
Provide professional support and advice to clients throughout the life cycle of the policy ensuring high levels of service and client satisfaction
Ensure all policy administration is dealt with in a professional and timely manner
Underwrite scheme policies within underwriting authority level & referral guidelines
Be proactive and maximise all business opportunities making clients aware of alternative products (generating leads), advising clients of potential gaps in cover and promoting insurance reviews with clients wherever possible

What you'll need to have

Demonstrate our values of Fun, Supportive, Professional, working in Partnership and Ambitious
Confident and capable of building rapport over the telephone to provide an excellent client experience
Ability to work in a regulated, compliant and client focussed environment
Organised, resourceful, deadline driven and supportive of the wider team
Quality orientated with great attention to detail

What makes you stand out

Hold or willing to work towards Chartered Insurance Institute Certificate in Insurance
Previous customer service experience

What we offer

28
days annual leave plus bank holidays

Your birthday off

Group Personal Pension

Bonus scheme

A holiday buy scheme

An array of health and wellbeing benefits, company cash plan, income protection and life assurance

Enhanced sick pay and parental leave

Support and funding toward study and professional qualifications

Paid time off for volunteering

Hear from the hiring manager

“We're looking for a confident, motivated individual who enjoys speaking with people and would like to grow a career in insurance. If you are target-driven, have excellent communication skills and want to be part of a growing friendly team, we'd love to hear from you.”

Lloyd & Whyte offer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for Healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services. We also have a wide range of personal ...

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