charity jobs available

Deadline: Tuesday 10 February
Interviews: Tuesday 3 March

Purpose of role

This is an exciting moment to join our organisation. Over the last three years, guided by our new Co-Directors and a collective of dedicated trustees and staff, we’ve shifted our perspective and priorities to centre our community across all the work we do. As a result, they’re our starting point for understanding culture, programming, the venue and everything else. We’re committed to working in long-term, transformative ways to ensure we’re an organisation that’s informed by the needs of now and makes space for a future for everyone.

As Kami Lamakan steps away at the end of March, we’re looking for an experienced leader who can enthuse a team of trustees and provide clear guidance, mentoring and challenge to the Co-Directors and executive team, confidently advocating for the work we do. Well-connected, you’ll work hard to raise our profile as an international arts centre at the heart of our community, introducing Chapter to people and organisations who’ll support us to achieve our vision for a sustainable future.

You’ll be passionate about art and artists, building community cohesion, and believe that care and equity should sit at the heart of everything we do. You’ll need to balance this commitment with strong financial acumen and leadership experience within the creative, charity or public sectors.

These are challenging times for the arts and we’re looking for someone who can enable us to extend our reach, influence and impact.

We’re open to recruiting a Chair or Co-Chairs to this role. You can apply as either, but please indicate in your application which option you are interested in.

Find out more

See our recruitment pack for full information.

We’re also holding an informal, online session so you can find out more, ask questions and chat with some of our existing trustees. This will be held on Zoom on Tuesday 27 January, 5.30pm. This meeting will include BSL interpretation, live captioning and a notetaker but if you have any additional access requirements, for example you would prefer to meet in person, please let us know. If you’d like to join the online meeting, or arrange an in-person conversation, please email Rory.Duckhouse@chapter.org.
 

We’re recruiting a Communications and Projects Assistant for two days per week to join our small-but-dynamic staff team.

Contract & hours

One year contract, 15 hours per week. Open to flexible hours (must include Tuesday morning)

Location

Cardiff (but postholder can work remotely from anywhere in Wales)

Salary

£25,878 pro rata

------------------------------

Tŷ Cerdd’s place in Welsh musical life is unique. We work with music-creators at all stages of their career through artist development, with communities making music around the nation, and with a range of music organisations and networks in Wales, the UK and internationally.

The Communications & Projects Assistant will work directly alongside our Head of Digital Content, liaising with the whole team to help us tell our story and the story of the musicians and communities we are working with. The post-holder will help shape social media messages and content, along with direct email and web copy. There will also be the opportunity to work on projects, such as artist-development pathways and workshops in our Studio.

We are a hybrid organisation, with staff working both from the office and remotely, so this role would suit someone who is comfortable working independently as well as with a team.

Deadline: 12:00 midday, Friday 27 February
 

Recruitment and Onboarding Advisor

Directorate:  People and Operations

Reports to:

Head of People and Culture

Band:

B

1.1  Job purpose

The  purpose  of  this  role  is  to  provide  a  comprehensive  and  first-class  recruitment  and
onboarding service to the College and all prospective candidates.

This  includes,  being  the  first  point  of  contact  for  managers,  candidates  and  new  starters,
working with hiring managers to ensure that they are equipped with the knowledge, skills and
resources to attract and recruit the best talent for their teams and ensuring the College remains
competitive and attractive in the external market.

1.2  Key tasks and responsibilities

Recruitment

•  Be the first point of contact for all recruitment queries and advice
•  Manage the end-to-end process for all vacancies within the College
•  Manage the RCoA Careers Team inbox; ensuring emails are reviewed and responded

to in a timely and efficient manner

•  Manage the College’s  Authority to Recruitment (ATR) process, ensuring all ATRs and

approval are stored for future reference and auditing purposes

•  Provide  hiring  managers  with  advice  on  the  recruitment  and  selection  process  from
role release through to offer, in line with the College’s Recruitment Policy, promoting
EDI at all times

•  Work  closely  with  hiring  managers  to  produce  accurate  and  legally  compliant  job

descriptions and job adverts
Identify appropriate job boards / platforms to place our adverts

•
•  Manage  the  RCoA  Careers  page,  ensuring  it  is  fit  for  purpose,  engaging  and  up  to

date

•  Review all applications received and provide hiring managers with a shortlist, based

•

on their requirements
Liaise with candidates (internal and/or external) and coordinate telephone, face-to-
face and remote interviews and/or assessment days
•  Act as an interview panel member, as and when required
•  Provide candidates with constructive feedback during and after the recruitment and

selection process

•  Extend employment offers to successful candidates

Onboarding

•  Be the first point of contact for all onboarding queries and advice
•  Manage the onboarding process to ensure all pre-employment checks are carried out

•
•

in a timely and efficient manner
Liaise with new starters to ensure their onboarding runs smoothly and without delay
Liaise  with  line  managers  to  ensure  they  are  kept  up  to  date  on  their  new  starter’s
onboarding journey

Page 1 of 2

•  Work with line managers to organise their new starter’s induction and IT / workstation

equipment

Other Duties

•  Ensure all HR Information Systems (HRIS) and data is used and maintained in line with

the College’s HR and Information Governance policies, and GDPR

•  Review  and  recommend  improvements  /  enhancements  to  the  College’s  systems,

processes and/or policies, ensuring that they are customer and EDI focused

•  Undertake any other duties which might reasonably be required by the Head of People

and Culture

1.3  Qualifications, skills, knowledge and experience

•  Comprehensive  recruitment  experience,  ideally  in-house,  managing  the  end-to-end

recruitment and selection process i.e., role release to onboarding

•  Experience of dealing professionally with a variety of internal and external stakeholders

and the ability to form good working relationships at all levels

•  Experience of managing and administering various HRIS or Recruitment Management

Systems (RMS)

•  Ability to work independently and proactively as part of a small team
•  Proven organisational skills and excellent attention to detail
•  Excellent communication skills, both written and verbal
•  Understanding of HR legislation, policy and best practice
•  Proficient  in  the  Microsoft  365  suite  of  productivity  apps,  particularly  Excel,  Word,

PowerPoint and SharePoint / OneDrive

Signature: ..................................................................................................................................

Name: ........................................................................................................................................

Date: ..........................................................................................................................................

Page 2 of 2

Volunteer

• locations
• Remote WT Time Profile

• time type
• Part time

• posted on
• Posted Today

• job requisition id
• JR011436

Waythrough Volunteer

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About Volunteering

We are looking for enthusiastic and reliable volunteers to support our work and help us make a positive difference to the lives of others. This is a great opportunity to give back to the community, gain valuable experience, and be part of a friendly and supportive team.

No prior experience is required as full training and ongoing support will be provided. We welcome volunteers from all backgrounds and value the skills, ideas, and enthusiasm you can bring.

Depending on the role and service area, duties may include:

• Supporting staff and service users with day-to-day activities

• Providing a friendly, welcoming presence and offering basic support or guidance

• Assisting with administrative tasks such as data entry, filing, or answering queries

• Helping at events, sessions, or community activities

• Following charity policies, procedures, and safeguarding guidelines

• Working collaboratively as part of a team and representing the charity positively

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:

• Discounts from various schemes

• Training and personal development

• A chance to make a real difference in people’s lives

• Free induction and role-specific training

• Support from experienced staff and regular supervision

• Opportunities to meet new people and develop your confidence

• Reimbursement for travel and agreed expenses

• Valuable experience that can support your personal or career development

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

How to apply 

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application. 

Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.

Closing date:

About Us

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship.

Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in ...

Job Title:

 Recovery Navigator

Salary:

Grade G

Organisation:

Alabaré

Location:

Across Wiltshire, with offices in Salisbury and North Wiltshire

Reporting to:

Senior Recovery Navigator

Job Summary:

Alabaré is seeking a compassionate and proactive Recovery Navigator to join our
team, reporting to the Senior Recovery Navigator. This role will involve working
directly with individuals experiencing moderate to serious mental health needs,
supporting them to connect with their community, build resilience, and improve their
wellbeing within a Psychologically, Adversity, and Trauma-Informed framework. The
Recovery Navigator will work collaboratively with Individuals, GPs, and other health
and care professionals to deliver tailored support.

The Role:

As a Recovery Navigator, you will be instrumental in providing direct, person-centred
support to individuals in Wiltshire experiencing moderate to serious mental health
needs. You will work collaboratively within an integrated partnership. Your key focus
will be on empowering Individuals to connect with their communities, build their
resilience, and achieve improved wellbeing through tailored support and effective
navigation of available resources. Operating within a Psychologically, Adversity, and
Trauma-Informed framework, you will build trusting relationships with individuals,
work alongside them to develop and implement recovery-focused support plans, and
advocate for their needs within the wider health and social care system.

Recovery Navigator - Key Responsibilities

Team Support & Contribution:

•  Contribute to a positive and supportive team environment, working

collaboratively with colleagues.

•  Participate actively in team meetings, handovers, and other team-based

activities.

•  Provide peer support and share knowledge with other team members as

appropriate.

APRIL 2025

1

Support & Coordination:

•  Triage referrals and carry out support conversations to ascertain the best
support route/service for the Individual; completing relevant paperwork on
electronic systems and carrying out follow-up calls.

•  Case manage and co-ordinate support for a caseload of Individuals, referring
and liaising effectively with all professionals, agencies, and other parties
involved in their support, under the guidance of the Senior Recovery
Navigator.

•  Work as part of an integrated partnership to provide a joined-up offer to

individuals accessing the service. Liaise with colleagues and build a strong
working partnership with other agencies such as GPs, Health and Social
Care, other Voluntary and Community Services to coordinate referrals and
deliver support.

•  Work alongside AWP, PCLS, and other professionals to identify appropriate
pathways of support to achieve these using Your Team, Your Conversation,
Your Plan assessments and other self-management tools. Work flexibly, in
the community and remotely to meet the service needs, responding to
referrals within service timeframes.

•  Maintain hope and optimism for people seeking support, with high aspirations

for recovery.

•  Ensure the service is delivered in a warm and welcoming way, demonstrating

ambition and hope for all individuals. Build trusting and collaborative
relationships with individuals. Uphold the Mental Health and Wellbeing
Partnership values of focusing on recovery, valuing equity & integrity, doing
what works, sharing learning, and leading change and transformation.
•  Work in an inclusive, equitable, culturally sensitive way for all individuals,

challenging stigma, and discrimination, advocating for the person if
appropriate, and ensuring up-to-date community knowledge. Work with a
range of needs e.g., from young people to older people, LGBTQ+ individuals,
disabled people and with people with a range of backgrounds and ethnicity,
aiming to foster a sense of belonging.

•  Use lived experience (where appropriate) to positively support individuals

recovery.

Risk Management & Safeguarding:

•

Identify, assess, contribute to, and manage risk to ensure it is minimised,
working in a safe manner and using a positive risk-taking approach, ensuring
Alabaré Health and Safety policies are implemented and fully observed, to
ensure all safeguarding issues are responsibly managed.

•  Have up-to-date safeguarding training and ensure that safeguarding policies
and procedures are fully adhered to and that a ‘Think Family’ approach is
embedded within working practice.

APRIL 2025

2

Administration & Compliance:

•  Ensure up-to-date and clear record keeping in line with policies.
•  Contribute to the quality and accuracy of data entry and record-keeping within
the team, following best practices and addressing any inconsistencies as
directed by the Senior Recovery Navigator.

•  Carry out the role adhering to Alabaré’s policies, procedures, values, code of
conduct, and current legislation using a recovery-orientated, psychologically
and trauma-informed, equalities-based approach.

•  Prov...

Job Title:

Team Leader

Salary:

Grade H

Location:

Hope House

Reporting to:

Service Manager

Hours:

Full time (37.5 hours per week)

Job Summary:

To assist in the delivery of a safe and calm environment for service users struggling
to cope with life. With the aim of avoiding the need for emergency care. Provide a
focal point for the team on a day-to-day basis.

Operational Duties:

•  To ensure the highest possible standards of support are delivered to Service
Users in accordance with the policies and procedures of Alabaré, and the aims
of  the  Respite  House,  promoting  and  supporting  choice,  independence  and
self-determination

•  To take operational control of the Service
•  To work with the Senior Service Manager in ensuring that access to the service

complies with the Equalities Act.

•  To oversee the development of relevant courses and activities to take place in

the Service

•  To take the lead in carrying out referrals
•  To  ensure  Alabaré  complies  with  any  codes  of  practice  and  other  legal

requirements.

•  To ensure the safeguarding procedures are followed.
•  To  assist  the  Senior  Service  Manager  in  the  organising  of  staffing  hours,

identifying training and the development of support staff.

•  To assist the senior service manager implementing the staff rota to ensure a

safe staffing level at all times

•  To manage within defined financial remits as necessary.
•  To promote Alabaré and the Respite House within your local area and network
with  Social  Workers,  health  workers relevant  organisations  and others in  the
marketing of Alabaré events and fundraising opportunities.

•  To work independently and within a team, managing support staff, volunteers

and Service Users

APRIL 2025

1

•  To co-ordinate with the Senior Service Manager that services are delivered in
a manner that seeks to both empower and promote personal independence in
accordance with Alabaré aims and objectives.

•  To ensure that sign posting to other services takes place for people that are not

suitable for this service

•  To work with the Senior Service Manager in recognising frequent attenders to

ensure that recovery pathways are being followed

•  To provide support to staff whom in turn will support the service users in the

way they have chosen and as agreed within their support needs.

•  To work on own initiative and in a self-motivated manner managing own time

to deliver a first-class service for Alabaré.

•  To ensure all service users paperwork is relevant and reviewed as required
•  Ensure the service is meeting the individuals support needs enabling them to

achieve their outcomes and goals.

•  Ensure the service is complaint with health and safety

Staff Management

•  To undertake direct line management of support staff including supervision and
appraisal, sickness, absence, overtime and leave; assisting to ensure staffing
costs are contained within budget.

•  To participate in training as appropriate to maintain an awareness of current

developments and best practice

•  To  support  the  Senior  Service  Manager  to  ensure  all  external  reporting

requirements are accurately completed within appropriate time scales.

•  To  work closely with  the  management  team  to  ensure  that  the  performance

targets are met.

•  Support  with  the  induction  of  new  staff,  ensuring  effective  training  and

supervision during their probationary period.

•  To work together with colleagues and Partner Organisations / Key

Stakeholders in a respectful and courteous manner.

•  To undertake other duties consistent with the responsibilities of the post as

defined by your Line Manager and the organisation.

Other:

•  To foster the Mission, Vision, Values and Christian ethos of Alabaré in a

responsible and positive way on all occasions.

•  Work towards the outcomes outlined in the Charity’s Strategy for Growth and

Resilience 2025-30

•  We reserve the right to ask you from time to time to undertake any other

reasonable duties as required within this role.

APRIL 2025

2

•  To be committed to safeguarding children and young people and vulnerable
adults in line with Alabaré, Local Children’s Safeguarding Board and Adult
Care guidelines.

•  To adhere to the list of general duties contained within the staff handbook.

The purpose of this job description is to indicate the general level of responsibility
and standards expected of the post.  The detailed duties may vary or develop over
time according to needs without changing the nature or level of responsibility of the
post.

The job role as described will be reviewed from time to time and where necessary be
amended. This Job Description also forms the basis at the annual discussion of the
Charity’s Appraisal Programme.

Name…………………………………………………………..

Signed ………………………..……………………………….

Date……………………………………………………………

Alabaré Registered in England No. 2604011 Registered Charity No. 1006504
Head Office: Riverside ...

Job Title:

Senior Peer Support Worker

Location:

Riverside Sanctuary, Salisbury.

Hours:

Grade:

30 hours per week

G

Reporting to:

Service Manager

Job Summary:

We are looking for Senior Peer Support Workers to join the team, this is part of a
new Mental Heath framework that will sit alongside and compliment those provided
by primary and secondary care.

The role has been developed for people with lived experience who can build
relationships and help service users work towards their recovery pathway. The
Senior Peer Support Worker will work as part of a team that provides initial
introductions with people in a community setting, focusing on the direct needs of the
individuals ensuring a collabrative approach to meet the needs of the service user
and their identified goals.

Operational Duties:

•  You will be self-aware and reflective in managing your own mental health and

recovery, role modelling wellbeing, authenticity and personal growth.
•  To engage with our internal wellbeing at work process, having honest

discussions around your needs and your wellbeing

•  To utilise your lived experience of recovery skilfully and tactfully to enhance

trusting, safe relationships with people using the service

•  You will be professional and engaging in your manner, with excellent
communication skills and you will have experience of building strong
partnerships and external relationships.

•  To ensure the highest possible standards of support are delivered to service

users in accorande with the policies and procedures of Alabare.

•  To be the first point of contact for visitors and callers who may/will require

assistance/assessment to access the service.

•  To support in collecting data used for key performance indicators (KPI) and to

support outcomes

•  To assist with the responsibilty for the Health & Safety of the building,

yourself, co-workers and service users. Report identified risks including
Health & Safety and complete appropriate paper work. Ensure alarms are set
when locking up the building.  Report any suspicious activity outside the
building when leaving.

•  With Service Users, signpost mainstream community resources, building
relationships with strategic personnel in these resources and promoting
mental health awareness that will counter social exclusion.

•  To offer dedicated support to service users as they access the service and
expand their social networks, keeping in mind, care and support plans, risk
assessments, crisis plans to an aim to build resiliance.

•  To encourage service users to attend routine health care appointments.
•  To ensure access to pathways to other service providers/agencies initiatives
that will facilitate achievement of recovery based goals i.e. benefits, housing
and welfare rights, employment related goals and to refer onto other agencies
as appropriate.

•  To work on own initiative in providing and promoting the service.
•  To participate in community initiatives, partnerships and forums across

Wiltshire promoting mental health awareness leading to bridges to be built
between community audience and secondary mental health services.
•  To work with service users and partner organisations discussing support

needs and aspirations, to identify Person Centred Plans.

•  Ensurening GDPR compliance at all times
•  To maintain an up to date awareness of relevant legislation, regulations,

practice and procedures.

•  To participate in supervision and appraisals with the manager and to identify

personal development and training needs.

•  To undertake such training as required promoting the development of skills.

Other:-

•  To foster the Mission, Vision, Values and Christian ethos of Alabaré in a

responsible and positive way on all occasions.

•  Work towards the outcomes outlined in the Charity’s Strategy for Growth and

Resilience 2025-30.

•  We reserve the right to ask you from time to time to undertake any other

reasonable duties as required within this role.

•  To adhere to the list of general duties contained within the staff handbook.
•  To be committed to safeguarding children and young people and vulnerable
adults in line with Alabaré, Local Children’s Safeguarding Board and Adult
Care guidelines.

The purpose of this job description is to indicate the general level of responsibility
and standards expected of the post.  The detailed duties may vary or develop over
time according to needs without changing the nature or level of responsibility of the
post.

The job role as described will be reviewed from time to time and where necessary be
amended. This Job Description also forms the basis at the annual discussion of the
Charity’s Appraisal Programme.

Name…………………………………………………………..

Signed ………………………..……………………………….

Date……………………………………………………………

Alabaré Registered in England No. 2604011  Registered Charity No. 1006504
Head Office: Riverside House, 2 Watt Road, Salisbury SP2 7UD

2

PERSON SPECIFICATION

Experience

Experience and understan...

Job title:

Home and Community House Leader

Reporting to:

Senior Service Manager

Based in:

Salisbury but covering approx. 10-mile radius of Salisbury &
Amesbury

Hours of work:

37.5hrs per week. Flexible working hours to meet the requirements of
the service to include some unsociable hours including evenings,
weekends, bank holidays, sleep ins and being part of the On-Call rota.

Job Summary:
To lead a team of Care/Support staff enabling adults with a learning disability to lead fulfilling
and independent lives.
The  position  calls  for  a  flexible  approach  developing  innovative  and  effective  practice,
relating to team building, client involvement, key working and outcome monitoring.
To provide supervision to own team as allocated by Senior Service Manager and co-
ordination of the Home & Community Service ensuring the service is compliant with the
requirements of the local authority commissioners and CQC regulations. Ensuring the
service is ready for CQC inspection, local authority service review and Alabaré internal
audit processes.

Objectives:
We provide a personalised service which is tailored to meet the individual needs of the
client.  Our support workers are fully trained to work with people with Learning Disabilities,
Autism and Mental Health.
We work with clients to reduce social barriers to enable them to live fulfilling lives and
achieve their personal goals and aspirations.

Key Performance Areas:

•  To take responsibility for ensuring the daily duties of the home are carried out, in

line with the clients support needs and requirements of the house.

•  To support key-working staff and to be active in the planning and implementation of
care and support in line with their Local Authority Care Assessment of Needs.
•  To keep local authority up to date with any changes to an individual’s care/support

needs.

•  To attend client reviews of care/support.
•  To carry out staff competency assessments in relations to specific areas of

administration of medication and finances.

•  Support senior service manager/Head of Service with any information that maybe

required to complete investigations.

•  To ensure that the service under your own area of responsibility is compliant, meets

CQC regulations, local authority requirements and organisation audits.

20/02/19

•  To  ensure  the  highest  possible  standard  of  support  is  delivered  to  clients  in
accordance with the policies and procedures of Alabaré, promoting and supporting
choice, independence and self-determination.

•  Observe and comply with Alabaré policies and procedures for Health & Safety, Risk
Assessments, Equal opportunities, Diversity & Equality, Customer Care and Service
User involvement and participation.

•  To ensure Alabaré complies with any codes of practice and other legal requirements.
•  To  ensure  the  safeguarding  procedures  are  followed,  all  staff  understand  their

responsibilities in accordance with the safeguarding process.

•  To assist the Staffing Coordinator in identifying and supporting staff training and the

development of support staff.

•  Work with your manager to ensure the set rota meets clients support needs set out
by the local authority, support staff with cover rota working at least one month ahead
at all times.

•  Complete weekly checks to ensure the service is compliant meeting deadlines set by

your line manager.

•  To promote Alabaré within your local area and network with Social Workers, health
workers, relevant organisations and others in the marketing of Alabaré events and
fundraising opportunities.

•  To  work  both  independently  and  within  a  team  of  support  staff,  volunteers  and
residents to co-ordinate all aspects of the Home & Community Service, ensuring that
services are delivered in a manner that seeks to both empower and promote personal
independence in accordance with Alabaré aims and objectives.

•  To work on own initiative in a self-motivated manner to deliver an excellent service

for Alabaré.

•  To support staff to ensure all client paperwork is relevant and reviewed as required

by local authority and internally.

•  Ensure the service is meeting the individuals care and support needs enabling the

clients to achieve their outcomes and goals.

Responsibilities:

•  To undertake direct line management of support staff including Induction, probation,
supervision,  appraisal,  sickness,  absence,  overtime,  competencies  and  leave
ensuring  staffing  costs  are  contained  within  budget  as  well  as  managing  the
individuals houses rota with regards to inputting and adjusting when needed.

•  To manage own calendar with flexibility to meet the needs of the service.
•  To  participate  in  training  as  appropriate  to  maintain  an  awareness  of  current

developments and best practice.

•  Participate  with  regular  supervision  to  assess  performance  and  identify  relevant
training needs.  Participate in training in accordance ...

Job Title:

Young Person Support Worker

Job Location:

See Contract

Accountable to:

Line Manager

Hours of Work:

See contract for full details

Job Purpose:

To provide support and advice around accommodation, basic
life skills, welfare benefits, health and personal issues: all
allowing service users to work towards independent living.

Key Duties and Responsibilities
•  Work  as  part  of  a  team  being  responsible  to  your  Line  Manager  for  the  well-being  of

service users.

•  Provide service users with practical assistance, advice, advocacy and support in order
that they might develop their skills and work toward maximising their independence.
•  To hold regular innovative activities by enabling a user led approach to managing the

project.

•  To  be  proactive  in  building  positive  relationship  with  service  users.  To  help  create  a

“User led” project.

•  To work in accordance with the objectives of Alabaré, its policy and procedures at all

times.

Service User/Support:
•  To  work  with  service  users,  to  carry  out  assessment  using  Outcome  Star  Tool  to

develop their support needs, plans, and risk assessments.

•  Work  as  a  key  worker  for  individual  residents,  following  an  agreed  support  plan.  To

implement and monitor support plans.

•  To  proactively  work  with  all  service  users  to  ensure  they  are  made  aware  of  and

understand their rights and responsibilities in relation to the scheme.

•  Work with the service users to develop practical skill development such as budgeting,
shopping,  cooking,  housework,  laundry,  health  and  hygiene  etc.  as  detailed  in  the
support plan.

•  Assist  with  proactive  prevention  work  with  service  users  who  may  be  in  danger  of

losing their placement.

•  To  be  actively  involved  with  statutory  and  voluntary  agencies,  colleges,  day  services,

training providers and employers to assist service users as appropriate.

•  Encourage and support service users in experiencing social and leisure activities and

in taking part in their local community.

•  Assist  service  users  in  having  the  opportunity  to  voice  their  views  and  be  involved  in

the management of service delivery.

•  Maintain  service  user  confidentiality  within  the  policies  and  procedures  laid  down  for

the service.

•  Ensure  service  users  are  treated  with  respect  and  their  dignity  is  maintained  at  all

times.

•  To maintain appropriate professional boundaries at all times.

1

Administration:
•  Maintain all necessary records in accordance with service policy.
•  Maintain administrative records and chronology on Harmonia (Data system), recording

appropriate factual information accurately.

•  Maintain  timesheets,  expense  records  and  mileage  logs  in  accordance  with  policies

and procedures.

•  Ensure confidentiality in relation to all service user documentation.

Finance:
•  Assist  the  service  users  with  their  finances  in  line  with  their  own  personal  plan  and

company policy.

Property and Equipment Maintenance/Health and Safety:
•  Work  with  and  support  service  users  and  other  staff  team  members  to  ensure  the
maintenance  of  a  clean  and  safe  environment  for  service  users,  staff  and  visitors,
ensuring  all  appropriate  Health  and  Safety  guidelines  are  adhered  to  in  accordance
with policy

•  Assisting service users with cleaning tasks as required.
•  Report maintenance requests in accordance with service policy.
•  At all times adhere to relevant legislation, good practice and policies and procedures,
including  Health  and  Safety,  Confidentiality  and  Equal  Opportunities,  Anti  –
discrimination.  To work at all times to maintain service policies.

•  After  young  person  has  moved  on,  within  48  hours,  ensure  room  is  prepared  for  any

new arrival.

Personal:
•  Attend regular individual personal support and supervision sessions, and Appraisals.
•  Attend regular staff team meetings. Attend relevant external meetings as requested by

your Line Manager.

•  Be committed to personal development through training, leading to a relevant level 3 or

above qualification in line with the Regulated Qualification Network

•  Attend training, conferences and workshops as required by Line Manager.
•  Maintain My Learning Cloud ensuring training is up to date and kept up to date.

Other:-
•  To foster the Mission, Vision, Values and Christian ethos of Alabaré in a responsible

and positive way on all occasions.

•  Work towards the outcomes outlined in the Charity’s Strategy for Growth and

Resilience 2025-30

•  We reserve the right to ask you from time to time to undertake any other reasonable

duties as required within this role.

•  To adhere to the list of general duties contained within the staff handbook.
•  To be committed to safeguarding children and young people and vulnerable adults in
line with Alabaré, Loca...

Job Title:

Service Manager – Crisis House

Job Location:

Hope House, Chippenham

Reporting to:

Head of Mental Health Services

Hours of Work:

37.5 hours per week, to be worked flexibly including evening, weekend and
Bank Holidays, Sleep ins and be part of the on-call rota.

Main Purpose:-

•  To take responsibility for the day-to-day management responsibility of Crisis House

Provision by facilitating high quality, person-centred services with a focus on integration
with wider system partners.

•  Working with all key stakeholders to ensure that service users receive support appropriate

to their individual needs.

•  Ensure optimal data capture is recorded through our in-house IT system. To support more
detailed analysis and use for compilation of regular reporting to the ICB and other funders
and the future development of the service, as well as capturing statistics.
Impact on wider system partners including reduction of inpatient bed usage and
responsiveness to building pathways with emergency services and 136 suite
•  Support the development of the Crisis House offer over the period of the contract

•

Service delivery:-

•  To be responsible for developing the Crisis House service with the support of the Head of

Mental Health Services

•  To include research, business planning and reporting to funding bodies.
•  To feed into a wider system of Mental Health Urgent and Crisis provision across BSW.
•  Organisation, planning and scheduling of staff duties.
•  Direct supervision and assisting staff in the assessment, planning, implementation and
evaluation of care and support using person-centred, trauma informed approaches.

•  To liaise with Managers and other professionals to identify the changing needs of Service

Users and to support access to appropriate services as required.

•  To assess suitability of service users using the established safety conversations and

referral pathways, ensuring equal opportunities.

•  To create an environment for guests to be supported safely and are given the opportunity to

make sense of their experiences, building on agency, skills and resilience.

•  To ensure effective risk assessments/safety plans and support plans are in place for

service users.

•  To respond flexibly to emergencies, this may involve arranging appropriate assistance or

attending to problems out of hours.

•  Working with self-defined crisis is a learning process for all involved, this requires an honest

and transparent approach to service delivery.

•  To work together with other agencies in the pursuit of building a sustainable model of

integrated approaches to management of crisis.

1 | P a g e

Finance:-

•  To play an active role in setting budgets, writing of business plans, and taking a lead on

tenders or bids that are appropriate.

•  Supporting the implementation and maintenance of financial income and expenditure

operating within a set budget.

Staff Management:-

•  Manage teams of staff, including responsibility for recruitment, induction, supervision,

appraisal, training and development. To ensure that staff comply with all mandatory and
service appropriate training requirements.

•  To oversee the implementation of staffing rota ensuring a safe staffing level for the service

the service

•  To ensure all staff have a current training plan in line with company policy; that all new staff

are inducted to the company induction procedure and statutory training requirements met.
•  To ensure that your team are providing the appropriate information, advice and guidance to
service users, or support in accessing the appropriate services to do so, on matters relating
to finance, good housekeeping, health, neighbours, safety, security and daily activities and
ensure that this is done in a way that respects dignity, privacy and choice.

•  To ensure that your team are supporting service users in accessing local services and

resources in the community in order to develop independence and fulfilment in all aspects
of life.

Quality Assurance:-

•  To achieve agreed standards of service delivery in compliance with funders expectations/
•  To produce a monthly report on the service, collecting relevant statistical information to

monitor key performance indicators outlined by funding bodies.

•  To ensure co-production through STAR groups (shaping, Teaching and Responding) is a
feature of the service development, recruitment of staff and the planning of care and
support.

•  To develop and review operational policies and procedures of the service, ensuring

compliance with all regulatory requirements.

Health and Safety:-

•  Working with the Compliance Department to be responsible for the health and safety of

Alabaré mental health services.

•  To comply with Alabaré policy and procedures as indicated in the staff and centre

handbooks and other Alabaré literature. To ensure that your staff are also familiar and
working within Alabaré policies and procedure.

•  To be respon...

Job Title:

Peer Support Worker

Salary:

Grade D

Location:

Elm House

Reporting to:

Service Manager

Hours:

See Contract for full details

Job Summary:

Alabaré, as a key partner within the Mental Health and Wellbeing Partnership (a
collaboration of voluntary organisations including Second Step, Missing Link, and
Nilaari), is seeking compassionate and dedicated Peer Support Workers to join our
Crisis House provision.

The complimentary skills, knowledge, experience, and connections of the MHWP
ensure the development and delivery of excellent, accessible, person-centred, and
integrated mental health services tailored to the diverse needs of communities in
Bath & North East Somerset (B&NES), Swindon, and Wiltshire (BSW). The values of
the MHWP are: focusing on recovery, valuing equity & integrity, doing what works,
sharing learning, and leading change and transformation.

As a Peer Support Worker, you will be an integral part of a supportive team, utilising
your own lived experience of mental health challenges and recovery to offer hope,
understanding, and build meaningful connections with our Guests. You will empower
Guests to develop their skills and agency through collaborative care and safety
planning.

This vital role involves working with individuals (Guests) experiencing a mental
health crisis, providing short-term support (typically 7-10 days) within a comfortable,
homely environment. Peer support workers deliver trauma-informed care, promote
stability, and facilitate effective onward planning, thereby preventing unnecessary
admissions to mental health inpatient settings.

Key Responsibilities:

Direct Support to Guests:

•  Establish and maintain a professional and engaging manner, demonstrating

excellent communication skills.

•  Deliver the highest possible standards of support to Guests in accordance

with Alabaré's policies and procedures.

APRIL 2025

1

•  Utilise your lived experience of recovery skilfully and tactfully to build trusting,

safe relationships with Guests.

•  Work with individuals to build trusting relationships and collaboratively

develop and review person-centred support plans that focus on their goals
and hopes, using evidence-based interventions.

•  Work in an inclusive, equitable, culturally-sensitive way for all service users,

challenging stigma and discrimination, advocating for the person if
appropriate, and ensuring up-to-date community knowledge. This includes
working with a range of needs, e.g., from young people to older people,
LGBTQ+ service users, disabled people, and people with a range of
backgrounds and ethnicities, aiming to foster a sense of belonging.

•  Maintain hope and optimism for guests, holding high aspirations for peoples

recovery.

•  Use lived experience (where appropriate) to positively support the individual’s

recovery.

•  Support Guests to attend routine health care appointments.

•  Facilitate access to other service providers, agencies, or initiatives to support
the achievement of recovery-based goals (e.g., benefits, housing, welfare
rights, employment).

•  Link Guests with relevant community resources and promote mental health

awareness to counter exclusion.

•  Support Guests in developing coping mechanisms and self-management

strategies.

Operational Duties:

•  Assist with the responsibility for the Health & Safety of the building, yourself,

co-workers, and Guests. This includes identifying and reporting risks,
including Health & Safety concerns, and completing appropriate paperwork.

•  Ensure GDPR compliance at all times when handling Guest information.

•  Maintain accurate and up-to-date records of support provided in accordance

with organisational guidelines.

•  Attend and contribute in a positive and proactive way to daily handovers and

Multi-Disciplinary Discussions.

•  Professional Development and Wellbeing:

APRIL 2025

2

•  Participate actively in regular supervision and appraisals with your manager,

identifying personal development and training needs.

•  Undertake required training to promote the development of skills and

knowledge relevant to the role.

•  Maintain self-awareness and reflect on your own mental health and recovery

journey, role-modelling wellbeing, congruence, and personal growth.

•  Engage with Alabaré's internal wellbeing at work processes as required,

participating in open and honest discussions about your needs and wellbeing.

Other Duties:

•  To foster the Mission, Vision, Values and Christian ethos of Alabaré in a

responsible and positive way on all occasions.

•  Work towards the outcomes outlined in the Charity’s Strategy for Growth and

Resilience 2025-30.

•  We reserve the right to ask you from time to time to undertake any other

reasonable duties as required within this role.

•  To adhere to the list of general duties contained within the staff handbook.
•  To be committed to safeguarding children and young people and vulnerable
adults in line with Alabaré, Loc...

Job Title:

Senior Service Manager
Alabaré Homes for Veterans Bristol/Gloucester

Job Location:

Hybrid/Bristol/Gloucester

Accountable to:

Head of Veteran Services

Hours of Work:

This is a full time, 37.5 hours per week post to include
some evening and weekend working, hours to be worked
flexibly to meet the needs of the service.

JOB ROLE SUMMARY:

The Senior Service Manager is responsible for ensuring that the highest standards of
service quality, performance, and improvements are achieved.  To support the Head of
Service in the implementation and delivery of service monitoring and development through
ensuring that accurate data is recorded.  To provide excellent leadership of the teams
within their area of responsibility through embodying the values of the organisation.  To
provide a high level of experience and understanding of provision of services to veterans
within the areas of Bristol and Gloucester.

OUTLINE RESPONSIBILITES

Service Delivery

•  Provide planning, leadership and direction, meeting contractual, statutory and

organisational quality standards.

•  To coordinate, oversee and maximise the occupancy of the service.
•  Develop and maintain a housing related support service for all service users in the
area, based on the identified needs and individual aspirations of the service users.

•  To keep abreast of relevant legislation in relation to homelessness, housing, and

the Equalities Act.

•  To ensure management of referrals is fast and transparent, in line with our
processes and to maintain a waiting list which will reduce the void times.

•  Leading, managing, and motivating a team to provide support.
•  Aligning your team with the current vision of the charity and our values.
•

 To promote opportunities for clients to participate in shaping the delivery and
development of our services in Bristol and Gloucester.

•

Health and Safety

•  Ensure the service remains safe for all residents, staff and visitors and adheres to

our Health & Safety processes and procedures.

1

•  Responsibility for Health & Safety requirements in the service, maintaining audits

and risk assessments.

•  On a day-to-day basis to oversee the performance of the services, acting as the

main point of contact for the team.

•  To produce verbal/written reports as directed by the Head of service.

Finance

•  Assume personal responsibility for income and expenditure for your services.

Regularly reviewing

•  Work with the Head of Veteran services and Finance Department towards meeting

the annual budget expectations.

Staff Management

•  Manage a team of staff to include responsibility for recruitment, induction, appraisal,

supervision, training and development.

•  To ensure that staff comply with all statutory and training requirements.
•  To manage performance of individuals and the team as a whole in line with agreed
performance measures and targets. Deal with issues of poor performance and
conduct.

•  Empowering your team to use a strength based and trauma informed approach

when engaging with and supporting service users.

•  Lead the staff team to provide expert support for Veterans in housing need, and the

issues that are associated with that.

•  Build effective and motivated staff and volunteer teams, promoting a culture of

continuous improvement.

•  To identify areas of training need and via the development team co-ordinate in

house training for the team or signpost staff to appropriate providers.

•  To chair meetings, ensure minutes are taken and disseminated and that there is

regular attendance from all staff.

Quality Assurance

•  Ensure that support is delivered in accordance with the Local Authority contract and

that the service meets the Quality Assurance requirements

•  To ensure the service is run in accordance with all relevant legislative requirements

and policies.

Future Developments

•  To promote the service in the locality and look for ways to enhance the service.

On Call

•  The Senior Service manager will be expected to take part in an On-call rota

providing out of hours support to service users. Additional payments are made for
being on-call.

Other: -

•  To foster the Mission, Vision, Values and Christian ethos of Alabaré in a

responsible and positive way on all occasions.

•  Work towards the outcomes outlined in the Charity’s Strategy for Growth and

Resilience 2025-30.

2

•  We reserve the right to ask you from time to time to undertake any other reasonable

duties as required within this role.

•  To be committed to safeguarding children and young people and vulnerable adults

in line with Alabaré, Local Children’s Safeguarding Board and Adult Care
Guidelines.

•  To adhere to the list of general duties contained within the staff handbook.

The purpose of this job description is to indicate the general level of responsibility and
standards expected of the post.  The detailed duties may vary or develop over time
according to needs without changing t...

Job Title: Assistant Recovery Navigator

Salary: Grade D

Organisation: Alabaré

Location: Across Wiltshire, with offices in Salisbury and North Wiltshire

Reporting to: Senior Recovery Navigator

Job Summary:

As an Assistant Recovery Navigator, you will be gaining practical experience
in providing direct, person-centred support to individuals in Wiltshire
experiencing moderate to serious mental health needs. Reporting to the
Senior Recovery Navigator, you will learn to work collaboratively within an
integrated partnership that includes Alabaré, Second Step, Missing Link,
Nilaari, and NHS partners. Your key focus will be on developing the skills to
empower individuals to connect with their communities, build their resilience,
and achieve improved wellbeing through supported support and learning
about effective navigation of available resources. Operating under guidance
within a Psychologically, Adversity, and Trauma-Informed framework, you will
learn to build trusting relationships with individuals, work alongside them to
contribute to recovery-focused support plans, and understand how to
advocate for their needs within the wider health and social care system. This
role requires a proactive, compassionate individual with good communication
skills and a willingness to learn, a commitment to the principles of recovery
and inclusion, and the ability to work flexibly under supervision.

Key Responsibilities:

Learning and Development:

•  Dedicate one day per week to off-the-job learning and development

activities as required by the Training programme.

•  Work closely with a designated mentor within Alabaré and the

apprenticeship training provider.

•  Actively participate in all learning activities, assessments, and reviews

related to the apprenticeship.

•  Take responsibility for own learning and development, seeking out

opportunities to expand knowledge and skills.

APRIL 2025

1

Supported Support & Coordination (Under Supervision):

•  Learn to contribute to a positive and supportive team environment, working

collaboratively with colleagues.

•  Participate in team meetings, handovers, and other team-based activities

under the guidance of the Senior Recovery Navigator.

•  Learn to provide peer support and share knowledge with other team

members as skills develop.

•  Under supervision, learn to triage referrals and participate in support

conversations to ascertain the best support route/service for the individual;
completing relevant paperwork on electronic systems and carrying out
follow-up calls.

•  Under supervision, learn to contribute to case management and co-

ordinate support for a caseload of individuals, referring and liaising with
professionals and agencies as directed by the Senior Recovery Navigator.

•  Learn to work as part of an integrated partnership to provide a joined-up
offer to individuals accessing the service, observing and participating in
liaison with other agencies.

•  Under guidance, learn about working alongside AWP, PCLS, and other

professionals to identify appropriate pathways of support.

•  Learn to maintain hope and optimism for people seeking support,

observing recovery-focused practice.

•  Learn to ensure the service is delivered in a warm and welcoming way,

observing and assisting in building trusting relationships with individuals.

•  Learn about working in an inclusive, equitable, culturally sensitive way,

observing good practice and understanding relevant issues.

•  With guidance, learn about using lived experience (where appropriate) to

positively support individuals' recovery.

Risk Management & Safeguarding (Under Supervision):

•  Learn to identify and contribute to the assessment of risk, working in a

safe manner and escalating concerns to the Senior Recovery Navigator.

•  Participate in safeguarding training and learn about Alabaré’s

safeguarding policies and procedures.

•  Understand the principles of a ‘Think Family’ approach under supervision.

Administration & Compliance (With Support):

•  Learn to ensure up-to-date and clear record keeping in line with policies,

with guidance and support.

•  Contribute to the quality and accuracy of data entry and record-keeping

within the team, following instructions from the Senior Recovery Navigator.

•  Carry out tasks as directed, adhering to Alabaré’s policies, procedures,

values, code of conduct, and current legislation, learning about recovery-
orientated, psychologically and trauma-informed, equalities-based
approaches.

APRIL 2025

2

•  Provide information and data as requested, under guidance.

Communication & Collaboration (As Part of Learning):

•  Attend and contribute to daily handovers and Multi-Disciplinary

Discussions as part of learning and development.

•  Participate in supervision, formulation, and reflective practice spaces as

part of the apprenticeship.

•  Learn to collaborate with other team members (internal and external) to

understand teamwork and communi...

Job Title:

Young People Support Worker

Job Location:

See Contract

Accountable to:

Line Manager

Hours of Work:

Will include working unsociable hours, to be part of a flexible
rota to include weekends, Bank Holidays and sleepovers.

Job Purpose:

To  provide  support  and  advice  around  accommodation,  basic
life  skills,  welfare  benefits,  health  and  personal  issues:  all
allowing service users to work towards independent living.

Key Duties and Responsibilities

•  Work  as  part  of  a  team  being  responsible  to  your  Line  Manager  for  the  well-being  of

service users.

•  Provide service users with practical assistance, advice, advocacy and support in order
that they might develop their skills and work toward maximising their independence.
•  To hold regular innovative activities by enabling a user led approach to managing the

project.

•  To  be  proactive  in  building  positive  relationship  with  service  users.  To  help  create  a

“User led” project.

•  To work in accordance with the objectives of Alabaré Christian Care Centres, its policy

and procedures at all times.

•  To  be  committed  to  safeguarding children  and  young  people and  vulnerable  adults  in
line with Alabaré, Local Children’s Safeguarding Board and Adult Care guidelines.

Service User/Support:

To  work  with  service  users,  to  carry  out  assessment  using  Outcome  Star  Tool  to
develop their support needs, plans, and risk assessments.
Work as a key worker for individual residents, following an agreed support plan. To
implement and monitor support plans.
To  proactively  work  with  all  service  users  to  ensure  they  are  made  aware  of  and
understand their rights and responsibilities in relation to the scheme.
Work  with  the  service  users  to  develop  practical  skill  development  such  as
budgeting,  shopping,  cooking,  housework,  laundry,  health  and  hygiene  etc.  as
detailed in the support plan.
Assist  with  proactive  prevention  work  with  service  users  who  may be  in  danger of
losing their placement.
To  be  actively  involved  with  statutory  and  voluntary  agencies,  colleges,  day
services, training providers and employers to assist service users as appropriate.
Encourage  and  support  service  users  in  experiencing  social  and  leisure  activities
and in taking part in their local community.
Assist service users in having the opportunity to voice their views and be involved in
the management of service delivery.

•

•

•

•

•

•

•

•

1

•

•

•

Maintain service user confidentiality within the policies and procedures laid down for
the service.
Ensure  service  users  are  treated  with respect  and  their  dignity  is maintained at  all
times.
To maintain appropriate professional boundaries at all times.

Administration:

•
•

•

•

Maintain all necessary records in accordance with service policy.
Maintain  administrative  records  and  chronology  on  Harmonia  (Data  system),
recording appropriate factual information accurately.
Maintain timesheets, expense records and mileage logs in accordance with policies
and procedures.
Ensure confidentiality in relation to all service user documentation.

Finance:

•

Assist the service users with their finances in line with their own personal plan and
company policy.

Property and Equipment Maintenance/Health and Safety:

•

•
•
•

•

Work  with  and  support  service users  and  other  staff  team members  to  ensure  the
maintenance  of  a  clean and  safe  environment  for  service users,  staff  and  visitors,
ensuring all appropriate Health and Safety guidelines are adhered to in accordance
with policy.
Assisting service users with cleaning tasks as required.
Report maintenance requests in accordance with service policy.
At  all  times  adhere  to  relevant  legislation,  good  practice  and  policies  and
procedures,  including  Health  and  Safety,  Confidentiality  and  Equal  Opportunities,
Anti –discrimination.  To work at all times to maintain service policies.
After young person has moved on, within 48 hours, ensure room is prepared for any
new arrival.

Personal:

•

•

•

•
•

individual  personal  support  and  supervision  sessions,  and

Attend  regular
Appraisals.
Attend regular staff team meetings. Attend relevant external meetings as requested
by your Line Manager.
Be committed to personal development through training, leading to a relevant level
3 or above qualification in line with the Regulated Qualification Network
Attend training, conferences and workshops as required by Line Manager.
Maintain My Learning Cloud ensuring training is up to date and kept up to date.

Other:-

•  To foster the Mission, Vision, Values and Christian ethos of Alabaré in a

responsible and positive way on all occasions.

•  Work towards the outcomes outlined in the Charity’s Strategy for Growth and

Resilience 2025-30.

2

•  We reserve the right to ask you from time to time to undertake any other reason...

Job Title:

Young Person Support Worker

Job Location:

See Contract

Accountable to:

Line Manager

Hours of Work:

Job Purpose:

37.5 hours per week plus 1 contracted sleep per week on a
flexible rota to include unsociable hours, weekends, bank
holidays and sleepovers.

To provide support and advice around accommodation, basic
life skills, welfare benefits, health and personal issues: all
allowing service users to work towards independent living.

Key Duties and Responsibilities
•  Work  as  part  of  a  team  being  responsible  to  your  Line  Manager  for  the  well-being  of

service users.

•  Provide service users with practical assistance, advice, advocacy and support in order
that they might develop their skills and work toward maximising their independence.
•  To hold regular innovative activities by enabling a user led approach to managing the

project.

•  To  be  proactive  in  building  positive  relationship  with  service  users.  To  help  create  a

“User led” project.

•  To work in accordance with the objectives of Alabaré, its policy and procedures at all

times.

Service User/Support:
•  To  work  with  service  users,  to  carry  out  assessment  using  Outcome  Star  Tool  to

develop their support needs, plans, and risk assessments.

•  Work  as  a  key  worker  for  individual  residents,  following  an  agreed  support  plan.  To

implement and monitor support plans.

•  To  proactively  work  with  all  service  users  to  ensure  they  are  made  aware  of  and

understand their rights and responsibilities in relation to the scheme.

•  Work with the service users to develop practical skill development such as budgeting,
shopping,  cooking,  housework,  laundry,  health  and  hygiene  etc.  as  detailed  in  the
support plan.

•  Assist  with  proactive  prevention  work  with  service  users  who  may  be  in  danger  of

losing their placement.

•  To  be  actively  involved  with  statutory  and  voluntary  agencies,  colleges,  day  services,

training providers and employers to assist service users as appropriate.

•  Encourage and support service users in experiencing social and leisure activities and

in taking part in their local community.

•  Assist  service  users  in  having  the  opportunity  to  voice  their  views  and  be  involved  in

the management of service delivery.

•  Maintain  service  user  confidentiality  within  the  policies  and  procedures  laid  down  for

the service.

•  Ensure  service  users  are  treated  with  respect  and  their  dignity  is  maintained  at  all

times.

1

•  To maintain appropriate professional boundaries at all times.

Administration:
•  Maintain all necessary records in accordance with service policy.
•  Maintain administrative records and chronology on Harmonia (Data system), recording

appropriate factual information accurately.

•  Maintain  timesheets,  expense  records  and  mileage  logs  in  accordance  with  policies

and procedures.

•  Ensure confidentiality in relation to all service user documentation.

Finance:
•  Assist  the  service  users  with  their  finances  in  line  with  their  own  personal  plan  and

company policy.

Property and Equipment Maintenance/Health and Safety:
•  Work  with  and  support  service  users  and  other  staff  team  members  to  ensure  the
maintenance  of  a  clean  and  safe  environment  for  service  users,  staff  and  visitors,
ensuring  all  appropriate  Health  and  Safety  guidelines  are  adhered  to  in  accordance
with policy

•  Assisting service users with cleaning tasks as required.
•  Report maintenance requests in accordance with service policy.
•  At all times adhere to relevant legislation, good practice and policies and procedures,
including  Health  and  Safety,  Confidentiality  and  Equal  Opportunities,  Anti  –
discrimination.  To work at all times to maintain service policies.

•  After  young  person  has  moved  on,  within  48  hours,  ensure  room  is  prepared  for  any

new arrival.

Personal:
•  Attend regular individual personal support and supervision sessions, and Appraisals.
•  Attend regular staff team meetings. Attend relevant external meetings as requested by

your Line Manager.

•  Be committed to personal development through training, leading to a relevant level 3 or

above qualification in line with the Regulated Qualification Network

•  Attend training, conferences and workshops as required by Line Manager.
•  Maintain My Learning Cloud ensuring training is up to date and kept up to date.

Other:-
•  To foster the Mission, Vision, Values and Christian ethos of Alabaré in a responsible

and positive way on all occasions.

•  Work towards the outcomes outlined in the Charity’s Strategy for Growth and

Resilience 2025-30

•  We reserve the right to ask you from time to time to undertake any other reasonable

duties as required within this role.

•  To adhere to the list of general duties contained within the staff handbook...