Location: Hybrid in the South West covering Cornwall, Devon, Somerset, Wiltshire, Dorset and Gloucestershire

Work pattern: 35 hours per week, 9am to 5pm with some weekends and overnight stays as required

Salary: Up to £49,655.50 per year

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Regional Community Operations Manager:

oversee a defined region and is responsible for operational planning, service delivery, people leadership, and effective resource management within their area of accountability

operate with a strong degree of autonomy, ensuring that day‑to‑day operations run efficiently and consistently with national and regional priorities

act as the primary operational leader and public representative for their region, driving local plans, supporting the implementation of national initiatives, and ensuring that services are delivered to high standards

provide leadership to employees and volunteers across the region, contributing to a positive, inclusive, and high‑performing culture

About the Community Operations team:

Community Operations is responsible for the delivery of all of Cats Protection’s cat facing services

It conducts these services through 31 Cat Centres and over 205 Branches and Community Volunteer Teams

Community Operations helped over 191k cats in 2014 and helped neuter over 250k cats in the last 18 months

The team consists of up to 2000 people, including around 200 employees at our Cat centres and up to 3000 volunteers

What we’re looking for in our Regional Community Operations Manager:

Significant operational leadership experience within the charity, public, or community‑based service sector

A confident communicator with the ability to engage and influence a wide range of stakeholders

Experience managing and delivering complex community‑based services or projects at a regional or local level

Proven line‑management experience of dispersed teams in a fast‑paced, multi‑site environment

Knowledge of the animal welfare sector (including differences across the devolved UK jurisdictions)

Hold valid UK driving licence and access to own vehicle

What we can offer you:

range of health benefits

26 days’ annual leave plus bank holidays, increasing with length of service

Salary Finance, which empowers you to take control of your financial wellbeing

Please note, we do not accept applications or speculative CVs from agencies.

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

If successful, your recruitment journey will include:

Anonymised application form

In-person interview with presentation at Devon Cat Centre

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

We operate a bias-free application process in our commitment to equity, diversity and inclusion. To assess your application quickly, fairly and objectively, please fully complete the qualifications and work history sections of our online application form.

Redacted CVs may be accepted by exception.

We believe being an inclusive, diverse organisation - where we welcome diversity of thought, value individuals' experience and can reach and partner all areas of society - is crucial if we're to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

There’s a place for everyone at Cats Protection and we encourage applications from talented people across all communities.

Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required ...

Careers

Brook regularly has vacancies for sessional doctors, nurses, counsellors, information reception workers and outreach workers, as well as for people to support the delivery of education and training in various locations across the UK.

We are 4 Day Week employer

Purpose of the role

We are looking for a dedicated Clinical Sexual Health Manager to join our team within the Dudley Borough. This is an exciting opportunity to help lead and shape the delivery of our sexual health services.
In this role, you will work closely with our management team, support clinical staff, and contribute to high-quality, patient-focused care across the service.
If you’re passionate about sexual health, committed to service development, and ready to take on a leadership role, we would love to hear from you

To be responsible for the efficient and effective running of Brook’s ‘all age level 3’ clinical service. To be responsible for the efficient and effective running of the clinical services including the effective professional leadership of all nursing and clinical services staff. The post-holder will play an active role in the leadership of Brook and take personal responsibility for ensuring staff are engaged in supporting the wider work of the organisation.

Essential criteria

• Relevant qualifications in contraception and GU medicine for example COSRH (FSRH) Diploma and STIF Competencies or equivalent
• Up to date knowledge and experience of sexual health policies and practice
• Demonstrable management and leadership experience
• Experience of leading and managing geographically dispersed staff and managing multi-disciplinary professional and clinical teams

To learn more about the role and person specification please read the attached 'role specification' which can be found on the application form.

About the role:

• Hours: Full-Time 37.5 Hours per week

(Upon completing your probationary period, you will be eligible to join the 4 Day Week program, which allows you to work 20% fewer hours without a decrease in salary)

• Contract: Permanent
• Location: Brook Dudley
• Salary: Dependent on Experience
• Closing date: 03/02/2026

Application Tip: Ensure your supporting statement refers to the person specification as this will assist in a successful sift through to the interview stage.
 

About Brook:

Brook is the UK’s leading sexual health and wellbeing charity. We are committed to changing attitudes, challenging prejudice and championing equality.

Our unique combination of clinical services and education programmes are designed to meet individual needs and instill positive behaviours that influence their whole lives. Our digital solutions help us reach even greater numbers of young people and professionals, and our expansion into all-age services ensures that whole communities can benefit from our inclusive, non-judgmental approach to sexual and reproductive health.

We are continuously listening to and learning from our service users and the communities we support. We amplify the voices of those who face barriers to access, ensuring that sexual health remains high on the political agenda and that law, policy and practice is aligned with what they need.

Benefits of working for Brook:

• 4 Day Week (Working 20% hours less without salary decrease)
• Annual leave – 28 days per annum, increasing up to 33 days plus 8 bank holidays
• Sick pay (from 3 up to 12 weeks fully paid)
• Flexible working
• Gratitude scheme
• Assisted purchase scheme
• Cycle to Work up to £1k
• Employee Assistance Programme (EAP)
• Long service awards
• Maternity and paternity pay
• Pension scheme – Employee pension contributions matched by Brook up to 4% of qualifying earnings
• Training and development opportunities
• Coaching

Please note - this role requires the successful applicant to undertake an enhanced DBS check. Candidates must be able to provide paperwork demonstrating their right to work in the UK.

Please note: internal applicants with live sanctions will not be considered for this role.

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to app...

Careers

Brook regularly has vacancies for sessional doctors, nurses, counsellors, information reception workers and outreach workers, as well as for people to support the delivery of education and training in various locations across the UK.

We are 4 Day Week employer

Purpose of the role

Operating from our flagship hub in the centre of Truro, Brook – Sexual Health Cornwall is now the main provider of integrated sexual health services across the county. We are now looking for a Clinical Manager to work alongside our local management team and support countywide clinical delivery.
 

Essential criteria

• Relevant qualifications in contraception and GU medicine for example FSRH Diploma and STIF Competencies or equivalent
• Demonstrable leadership and management experience
• Experience of leading and motivating staff through service change
• Experience monitoring service performance against contracts
• Experience of leading and managing geographically dispersed staff and managing multi-disciplinary professional and clinical teams
• Up to date knowledge and experience of sexual health guidelines, policies, and practice
• Experience of working with external partners, commissioners, and regulators
• Awareness of clinical financial management

To learn more about the role and person specification please read the attached 'role specification' which can be found on the application form.

About the role:

• Hours: Full Time (37.5 hours per week) or Part-Time

(Upon completing your probationary period, you will be eligible to join the 4 Day Week program, which allows you to work 20% fewer hours without a decrease in salary)

• Contract: Permanent
• Location: Brook Cornwall
• Salary: £46,266 per annum pro rata
• Closing date: 08/02/2026
• Application Tip:Ensure yoursupporting statementrefers to the person specification as this will assist in a successful sift through to the interview stage.
  

About Brook:

Brook is the UK’s leading sexual health and wellbeing charity. We are committed to changing attitudes, challenging prejudice and championing equality.

Our unique combination of clinical services and education programmes are designed to meet individual needs and instill positive behaviours that influence their whole lives. Our digital solutions help us reach even greater numbers of young people and professionals, and our expansion into all-age services ensures that whole communities can benefit from our inclusive, non-judgmental approach to sexual and reproductive health.

We are continuously listening to and learning from our service users and the communities we support. We amplify the voices of those who face barriers to access, ensuring that sexual health remains high on the political agenda and that law, policy and practice is aligned with what they need.

Benefits of working for Brook:

• 4 Day Week (Working 20% hours less without salary decrease)
• Annual leave – 28 days per annum, increasing up to 33 days plus 8 bank holidays
• Sick pay (from 3 up to 12 weeks fully paid)
• Flexible working
• Gratitude scheme
• Assisted purchase scheme
• Cycle to Work up to £1k
• Employee Assistance Programme (EAP)
• Long service awards
• Maternity and paternity pay
• Pension scheme – Employee pension contributions matched by Brook up to 4% of qualifying earnings
• Training and development opportunities
• Coaching

Please note - this role requires the successful applicant to undertake an enhanced DBS check. Candidates must be able to provide paperwork demonstrating their right to work in the UK.

Please note: internal applicants with live sanctions will not be considered for this role.

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to submit your application as soon as possible.

Due to the high number of applications for this post, it will not be possible to respond to every application. We will contact you within 4 weeks of the closing date if you have been shortlisted for the role. 

Thank you for your interes...

Sports Manager

Position Type: Part time (4 days a week)

Location: Marlborough Sports Garden, SE1

About Bankside Open Spaces Trust (BOST)

Bankside Open Spaces Trust (BOST) is an environmental and volunteering charity
founded in 2000 by local residents to make the SE1 area greener, healthier, and more
vibrant. Our flagship site, Marlborough Sports Garden (MSG), is a public open space
offering high-quality sports facilities for local communities, schools, and commercial
users.

Job Purpose

The Sports Manager is responsible for the day-to-day management, development, and
delivery of sports activities and events at Marlborough Sports Garden. Working closely
with the Head of Sport and Development, the postholder will ensure the site operates
safely, efficiently, and sustainably, supporting both community engagement and
income generation.

The role combines sports programme management, operational site oversight,
partnership working, and event delivery to ensure MSG continues to thrive as a high-
quality, inclusive community sports facility.

Key Responsibilities

• Manage and oversee the delivery of sports programmes, coaching sessions, events,
and venue hire at MSG.

• Support the development and implementation of the sports strategy, identifying
opportunities to grow participation, partnerships, and income.

• Plan, manage, and deliver key events including sports festivals, school sports days,
and corporate events.

• Manage booking enquiries, customer queries, and complaints, ensuring a high
standard of customer service.

• Supervise the site and facilities to ensure safe use, cleanliness, and security, and
manage cleaning staff accordingly.

• Ensure compliance with all health and safety, safeguarding, and operational
procedures.

• Respond to incidents and emergencies, escalating issues where necessary.

• Maintain equipment and storage areas, ensuring they are safe, clean, and accessible.

• Liaise with community groups, schools, commercial partners, funders, and local
stakeholders.

• Represent BOST at external meetings and events relevant to the role.

• Support budget management for sports programmes and events, working towards
financial sustainability.

• Maintain accurate records for monitoring, evaluation, and reporting purposes

• Support the delivery of volunteering opportunities linked to sports activities.

• Contribute to the promotion and development of MSG and BOST’s wider work.

• Collate monitoring and evaluation of information provided by participants and use it to
produce reports that demonstrate impact, inform service development, and support
funding and stakeholder reporting.

General Responsibilities

• Champion the aims and values of Bankside Open Spaces Trust.

• Promote equality, diversity, and inclusion across all activities.

• Foster a positive, enabling working environment for staff, volunteers, and partners.

• Carry out all duties in line with BOST policies and procedures.
Such other duties which may be required from time to time by the Line Manager.

Person Specification

Essential:

• Experience managing sports programmes, events, or community facilities.

• Strong organisational and planning skills, with the ability to prioritise and work under
pressure.

• Excellent communication and interpersonal skills.

• Strong customer service and negotiation skills.

• Good understanding of health and safety requirements, including risk assessments.

• Ability to work outdoors in all weather conditions.

• IT literacy, including Microsoft Word, Excel, and email.

• IT literacy, including experience using online booking systems for sports or leisure
facilities

• Emergency First Aid qualification.

• DBS check (or willingness to obtain).

• Commitment to equality, diversity, and inclusive participation.

Desirable:

• Experience managing an open space or sports facility.

• Experience working with diverse communities and stakeholders.

• Experience supporting income generation or venue hire.

Sports Manager

Reports to:
Responsible for:
Position type:

Salary:
Benefits:
Location:
Application deadline:
Interviews:

Head of Sport and Development
Sports providers/partners, cleaners
Part time, permanent. 4 days (28 hours a week)
Occasional evenings and weekends.
£30,000 - £34,000 FTE – Dependant on experience
Employee Assistance Program, Cycle to Work Scheme
Bankside SE1
Midday Friday 13 February 2026
Tuesday 24 February 2026

Bankside Open Spaces Trust is an equal opportunities employer, welcoming applications
from all people, regardless of their race, sex, disability, age, religion or sexual orientation

Applications:

To apply, please Fill out our application form.
CV’s will NOT be accepted.

About the role:
Bankside Open Spaces Trust (BOST) is looking to recruit a Sports Manager to play a key role in
the day-to-day running and ongoing development of the Marlborough Sports Garden at an
exciting time of growth. Working closely with the Head of Sport and Development, the role
combines sports programme delivery, events, site management, and partnership working,
with real scope to shape the future of this much-loved community facility.

This is a hands-on role for someone passionate about community sport, outdoor spaces, and
delivering high-quality, inclusive provision in a dynamic urban environment.

About Bankside Open Spaces Trust:

BOST is a community-led environmental and volunteering charity working to make SE1
greener, healthier, and more vibrant. Our flagship sports facility, Marlborough Sports Garden,
is a thriving community sports space serving residents, schools, and commercial users.

How to Apply:

For further information please download the Job description and Person Specification from:

www.bost/jobs

 Apply here BOST Application Form – Fill in form and
 BOST Job Application Equality and Diversity monitoring form – Fill in form

We look forward to receiving your application to join our friendly team.

Job Introduction

Bradford Children and Families Trust are looking for Experienced, Innovative and Dedicated Practice Supervisors to drive our services forward and to ensure that our promise to improve the lives of Children and Young People in Bradford becomes a reality.

You will have a passion and drive to ensure children are at the heart of all we do. You will practice within a relational and restorative culture of continuous learning and reflective practice that inspires staff to give their best in their roles.

If you’re up for the Challenge and want to help us achieve our vision, then we’d love to hear from you!

We are recruiting for Practice Supervisors in the following Services/Localities:

• Bradford East - currently based at Sir Henry Mitchell House
• Bradford South – currently based at Sir Henry Mitchell House
• Keighley and Shipley – based in Keighley Townhall.

About Us

Bradford Children and Families Trust was established in April 2023 to bring a step change in the quality and delivery of Children’s Services across our district.

Our purpose is clear - to ensure that our promise to improve the lives of children and young people in Bradford becomes a reality. It’s a tough ask. It requires dedication, determination, and resilience – but under our Chief Executive, Senior Leadership team and an unswerving drive to deliver the best outcomes, we are confident that we will achieve our ambition. Our Ofsted monitoring visits over the past 18 months, evidence that we are on the right trajectory and that significant improvements have been made and are being embedded. This means that the children and families we come in to contact with are having a better experience with the right support being offered at the right time. We are not sitting on our laurels and know that there is still a lot of work to do but there is a solid commitment to getting this right.

Working for the Bradford Children and Families Trust offers the opportunity to work with some great people who are passionate about delivering change in a city whose culture offers as much diversity as it’s geography. We cannot do this alone and have strong, collaborative working relationships with our partners. You can make a real difference to families and children and be an active part in delivering the service Bradford families should receive. Our workforce is unwavering in their pursuit to give the best possible services to those who need support.

We have invested in our services to ensure that we are the best we can be. We have and continue to invest in our Early Help services so that we are reaching as many people as possible who need support to prevent things escalating into statutory services; this includes the development of a Family Help Team who offer intensive support to families.

Families are the experts in their own lives and we need to listen to what they have to say; to that end, we have also invested in our voice and participation service to support children and families to have a voice in what happens next and our aspiration is that all our development is co-produced with those who need our support in their lives.

We are striving to ensure that we are a restorative and relational organisation and have been working with Leeds Relational Practice Centre for over 12 months, they will continue to work with us for the next 12 months, working with our leaders, managers and workforce so that we all have a shared understanding of what this means for children and families. We have invested in conferences and workshops led by Mark Finnis who is a renowned expert in this field.

Our ASYE academy is well established, and we have a high number of applicants who want to have the dedicated support the academy offers during the full 1 months of the ASYE programme; those who have gone through the academy have felt supported through dedicated practice educators, the learning and development offer and the experience of those delivering. We are committed to the ongoing development of all our workforce.

About the Role

The Practice Supervisor role is pivotal to our success. As the practice expert you will collaborate closely with the Principal Social Worker and the Learning and Development Service and your direct line management structure, to influence and support the delivery of excellent practice through the development and progression of our students, newly qualified social workers, and the wider workforce by demonstrating good practice, sharing knowledge and experience, offering guidance, support, mentoring and consultation. To enable focus on the development of the team you will not have your own allocated workload, but you will have the responsibility for overseeing ot...

Lead Service Management Specialist

We are looking for a Lead Service Management Specialist to join our Gloucester office. Competitive salary, excellent benefits and hybrid working.

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Gloucester

Job Ref: 204593

About the role

Benefact Group are looking for a Lead Service Management Specialist to join our Gloucester office.

This is a senior role reporting directly to the Head of Service Experience, where you’ll lead a team of Service Managers and act as the strategic owner for IT-provided services across ERP and payment platforms. You’ll ensure that Service Management functions deliver exceptional value to the business, balancing operational stability with continuous improvement, and driving service excellence in areas critical to finance, HR, procurement, and customer transactions.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

What you'll be doing

• Lead and develop a team of Service Managers, fostering a culture of accountability, collaboration, and continuous improvement.

• Drive governance for

  ITIL-aligned practices, ensuring OLAs/SLAs are defined, monitored, and achieved for ERP and payment services.

• Act as the

  strategic owner for ERP (including Workday) and payment services, ensuring stability, security, and compliance across enterprise-wide platforms.

• Serve as the

  primary liaisonbetween ERP and payment system vendors, managing relationships and ensuring contractual obligations are met.

• Collaborate with business stakeholders to align IT services with business outcomes, focusing on process optimisation and service value.

• Champion service management best practices for

  SaaS-based ERP platforms, ensuring compliance and operational excellence.

What you'll need to have

• Proven leadership experiencein service management, with the ability to manage and develop a team.

• Strong background in

  ERP platforms (Workday experience essential)and payment systems (e.g., Worldpay).

• Deep understanding of

  ITIL principles, governance frameworks, and compliance requirements for financial and transactional systems.

• Experience managing

  global or multi-country servicesand third-party vendors.

• Excellent stakeholder management and communication skills, with the ability to influence at all levels.

• Commitment to delivering exceptional customer experience and service quality.

What makes you stand out

• Track record of

  owning and improving ERP or payment servicesin complex environments.

• Experience aligning IT services with business objectives across finance, HR, and procurement functions.

• Ability to manage multiple priorities and drive results in a fast-paced, evolving environment.

What we offer

• A competitive salary - let's discuss it

• Hybrid working

• Group Personal Pension - up to 12% employer contribution

• Generous annual bonus scheme between 7.5% and 30%

• 28 days annual leave plus bank holidays, and a holiday buy and sell scheme

• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance

• £200 annual personal grant to a charity of your choice

• Encouraged to take at least one volunteering day per year

• Employee Assistance Programme

• Full study support to gain professional qualifications

• Access to virtual GP

• Enhanced maternity and paternity pay

  ...

Emergency Grants Manager

Description

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

The Program / Department / Team (Program / Department Summary)

Mercy Corps is an international non-governmental humanitarian and development organization. It has been operational in the Democratic Republic of Congo (DRC) since August 2007 and currently employs more than 400 national and expatriate staff. Mercy Corps’ country office is based in Goma, with sub- offices/bases in Beni (North Kivu Province); Bukavu, Kavumu, and Uvira (South Kivu Province); Bunia and Mambasa (Ituri Province); as well as Tshikapa, Kalonda Ouest, and Ndjoko Mpunda in Kasaï Province.

In 2023, we reached nearly two million people through our key activities in the DRC, combining long- term development programs with emergency humanitarian response to: 1) improve water service delivery and ensure equitable access to water, sanitation, and hygiene services in both urban and rural areas (WASH); 2) enhance food security and nutrition; and 3) promote diversified livelihoods, economic recovery, and development. Mercy Corps DRC’s humanitarian programs specifically aim to assist populations affected by conflict and crisis in eastern Congo through unconditional cash assistance and emergency WASH support to displaced persons, returnees, and host families.

Mercy Corps DRC implements ambitious programs designed to strengthen the ability of the most vulnerable people to overcome challenges and build their resilience in the face of one of the world’s most significant humanitarian crises. In this context, Mercy Corps DRC is seeking a Grants Manager for the Emergency Program for its Goma office.

The Position (General Position Summary)

As a member of Mercy Corps’ DRC Emergency Team, the Emergency Grants Manager will work closely with the Emergency Programs Director (EPD), the SAFER Consortium Director, and the Deputy Emergency Grants Manager to ensure the delivery of high-quality and impactful programming within Mercy Corps DRC’s emergency response portfolio. The position will contribute to humanitarian efforts across the DRC by supporting the implementation of life-saving interventions, including those under the multi-million-dollar, multi-donor funded SAFER program — a consortium of international NGOs working together to promote a rapid, principled, efficient, and effective response to humanitarian needs.

The Emergency Grants Manager will play a key role in securing new funding opportunities by coordinating or leading proposal development processes, while also ensuring the quality and timeliness of donor reporting and communications for ongoing programs. Additionally, the position will oversee and support the sub-award management process.

Essential Responsibilities

STRATEGY AND VISION

• Contribute to the collective vision and strategic direction of the Emergency Department portfolio to ensure the highest level of impact.
• Ensure program excellence and continuous improvement through innovation, systematic learning, and adaptability to evolving dynamics and contexts.
• Identify opportunities for innovative collaboration with other internal departments and external partners to enhance program quality and effectiveness.

GRANTS MANAGEMENT

• Ensure that both awards and subawards are managed in full compliance with Mercy Corps and donor rules and regulations.
• Support the effective oversight of program implementation to guarantee that activities are delivered on time, within scope, and within budget, in alignment with established grants management standards and systems.
• Ensure that partners and Mercy Corps teams submit narrative and financial reports in a timely manner, following the templates and guidelines provided by Mercy Corps.
• Ensure that partners’ reports are accurately integrated into the overall donor reports.
• Supervise the Deputy Emergency Grants Manager, ensuring the quality, accuracy, and completeness of all donor reports prior to submission.
• Ensure that all proposals and program reports adhere to donor requirements, Mercy Corps’

internal procedures, and sector best practices.

• Oversee the use of communication materials and success stories developed by teams to effectively support donor reporting and visibility.
• Organize regular c...

Job Title

Traffic and Transport Manager

Department:

Operations Department

Responsible To  Head of Security

Responsible
For

No direct line management but postholder is responsible for overseeing third part
contractors on site

Overall job
purpose

To support the management and effective delivery of Estate Traffic, Transport and
Car Park contracts across site ensuring the provision of a safe and compliant
environment for all stakeholders.

Key internal
relationships

The postholder is expected to develop good working relationships across all
operational teams

Key duties and
responsibilities

1.  Support the Head of Security and Traffic to manage the procurement of
relevant contracts. Co-ordinate the alignment of contracts to promote
synergy and collaboration across contractors ensuring best value and the
highest standards of delivery, engagement, and customer experience.

2.  Manage contract delivery including monitoring and reporting Key
Performance Indicators against agreed Service Level Agreements.

3.  Planning and delivery of all aspects of traffic and transport management to
ensure event and leisure operations are adequately resourced and are
appropriate and proportionate to the risk associated with operations,
activities and events across the estate. Providing  a secure environment  for
clients, customers, staff and contractors.

4.  Working with contractors to develop and maintain robust policies,

standard operating procedures and processes. Aligning with AP’s wider
policies and procedures and promoting best practice.

5.  Development, review and delivery of internal and third party operational

and tactical plans across Traffic and Transport teams. Identifying associated
risks and key areas for improvement. Ensuring alignment with
organisational objectives and legislation and communication with relevant
stakeholders

6.  Act as the lead for communications with Zone Ex stakeholders for all

Traffic and Transport matters.

7.  Ensure all members of the team and key contractors have the appropriate
level of awareness and training across emergency and site procedures in
line with regulatory, statutory, legislative requirements and duties.

8.

Integrate and embed a Venue Management Vehicle Access control system
to deliver efficiencies and improvements to ways of working.

9.  Chair local Transport stakeholder forum (rail networks, bus, council, TFL)

2

10.  Develop an efficiency saving model to reduce wastage across the Traffic

and Transport remit.

11.  Mandatory attendance at events for the purposes of audit and quality

control and training of the Traffic and Transport management contractors.

Person
Specification

Essential

Desirable

Education / Qualifications /
Memberships

Educated to GCSE or equivalent with a C
or 4 in English and Maths

SIA CCTV accredited

Qualification in Traffic and Transport and
Security management or crowd safety or
significant vocational experience

SIA accredited

Experience

Membership of Security Institute

NEBOSH / IOSH qualification

NVQ level 4 Spectator Safety
Management

First Aid at Work

Experience of managing Traffic, Transport
and Security contracts within a live
entertainment, leisure, heritage, and or
public access site

Comprehensive understanding of Traffic and
Transport Management

Considerable experience of managing
security within an events environment)
with capacities of over 5,000

Experience of overseeing a Traffic and
Transport management contract

Knowledge and understanding of
Alexandra Park and Palace’s events.

Experience of managing budgets

Skills and Knowledge

Excellent verbal communication skills

Strong written communication skills with
the ability to write reports, policies and
procedures.

Demonstrate ability to be an exceptional
team player.

Flexible and proactive approach with
excellent Customer Service Skills
Strong time management skills and the
ability to work under pressure.

Able to solve problems with confident and
effective decision-making skills, common
sense approach.

3

Knowledge of security event industry best
practise and evidence of continued
professional development

DIMENSIONS

Financial responsibilities

Responsible for ensuring best value for all contracts.
Budget Management. Required to create fully costed staffing deployment orders. Updating P&L and
undertaking Purchase Orders as required.

People management responsibilities

GENERAL OBLIGATIONS

i.  Health and Safety

All employees have a legal duty to ensure the health and safety of people at work and members of the
public on site in accordance with H&S legislation and AP policy.

ii.  Equality and Diversity

Alexandra Palace is committed to the fair treatment of all our staff.  We are committed to giving equal
access to recruitment and selection, promotion and career development, training, pay and benefits.

We will provide reasonable support to disabled applicants throughout the recruitment process. If you
feel that you need any additional supp...

Job Description

Title
Hours
Remuneration
& Benefits

Heritage Building & Facilities Manager
30 – 37 Hrs pw – worked over 4 to 5 days per week.
From £35,000 (FTE)

Report to
Responsible
for

About The
Bishop’s
Palace

Purpose of
role

Responsible
for

8% Employer Pension contributions, Death in service, Heath Assistance Package.
25 days annual leave, Training, Mentoring and career progression support, Outdoor
Theatre tickets, Membership and Guest membership to the Bishops Palace & Gardens.
Chief Executive Officer
Building & Facilities Assistant and Cleaners
Maintenance and Archive Volunteers
Management of external contractors including Cleaning, Maintenance
The site and buildings of The Bishop’s Palace and Gardens is owned by the Church
Commissioners and managed by The Palace Trust.  As a charitable organisation our
mission is to protect The Bishop’s Palace by ensuring financial stability through
engaging a wide range of people for their enjoyment and learning. The eight-
hundred-year-old Palace sits among fourteen acres of stunning RHS partner
gardens that draw 140,000 visitors per annum. The Palace is over 800 years’ old
and is Listed Grade I for its historic, cultural and architectural significance and there
is huge potential to build on the success of the Gardens’ visitor experience by
bringing the built heritage much more into the consciousness of our visitors.

The Heritage Building and Facilities Manager will play a leading role in managing
the physical upkeep, conservation, repairs and compliance of this heritage site.
Working with other members of the Senior Management Team (SMT) to deliver the
strategic objectives balancing hands on operational delivery with stakeholder and
contractor management.

Property Maintenance & Conservation

•  Maintain a comprehensive Property Maintenance Manual complete with

annual surveys, maintenance tasks and contracts relating to the property as
appropriate to the scale and scope of this role.

•  Keep up to date the Fixed Asset Register in relation to equipment, chattels

and other items within the responsibility of this role.

•  Update the Conservation Cleaning Rota to identify the method, materials
and frequency of cleaning of historic fabric, chattels and other sensitive
areas.

•  Ensure the highest standards of conservation of the property and its

contents are maintained.

Property management

•  Responsible for all premises management systems and procedures such as

Fire & Security, Heating, Water and other utilities, pest control,
conservation & other Cleaning, maintenance of any environmental

monitoring systems.

•  Ensure communication across all property occupiers to enable frequent

briefings for works to and involving access to the Palace. Contribute to the
SMT meetings and provide timely reports for inclusion to Board and to any
major building projects.

•  Support colleagues to facilitate events requiring the buildings as a resource

(e.g. filming, theatre, fairs, exhibitions, weddings, croquet, sculpture
exhibition)

•  Lead on agreed Buildings, Repair & Maintenance projects.
•  Responsible for the management of staff, volunteers and contractors.

Property Presentation

•

In collaboration with colleagues draw up a programme of engagement
opportunities such that the work associated with the conservation and
maintenance of the historic buildings and chattels are shared with our
visitors as part of the visitor experience and to enhance visitor income,
including through online and digital media.

Financial Management

•  Responsible for the annual Property budget, any delegated annual budgets

for purchasing of machinery and for delegated projects.

•  Responsible for the Property Department to make a contribution to the

overall income for the Palace Trust, through visitor income, Conservation in
Action events, lectures, tours and donations.

•  Contribute to the bid-writing process for any applications that will impact

on the conservation and maintenance of the built heritage within our care.

Operational Management

•  As part of the SMT, set out a clear plan for the department by contributing
to the overall strategic planning process, and by setting clear departmental
and individual targets and objectives which align with the overall strategy
for The Palace Trust.

•  Act as Duty Manager on a rota basis, taking responsibility for the safe

operation of the entire site.

•  Act as one of the Health & Safety Responsible Persons to ensure security

and safety of staff and visitors across the estate through development and
implementation of best practices.

Internal customers

•  Working closely with other Heads of Department and colleagues to ensure
the built heritage within the care of The Palace Trust is suitably presented
and protected as part of the visitor experience including any events,
weddings and other performances within.
In collaboration with colleagues and other HODs, ensure the property is
open and safe to visit for the optimum...

Please check below for details of current job opportunities at head office and our centres. We are always on the lookout for enthusiastic individuals to join our ever growing team, so if you have a passion to see young lives transformed then please register your details so that we can keep you informed of new job opportunities. Find out more about our Instructor Training Programme.

Hours: 37.5 per week (Monday to Friday)
Salary: £29,765 + £3,000 South East Weighting per annum
Contract: Full-time, permanent
Location: Rock UK Carroty Wood, Tonbridge
 

We are looking for a motivated and experienced Business & Operations Manager to oversee the efficient and effective running of Carroty Wood’s administrative and business support functions. This is a key leadership role, ensuring excellence across bookings administration, commercial operations, and customer experience, while supporting the Centre Director and Leadership Team to deliver the Centre’s strategic and missional goals. 

Motivated by your Christian faith, you will be able to clearly and respectfully communicate Rock UK’s Christian ethos, mission and values to staff and guests of all faiths and none.

You will need to have:

• Excellent organisational and administrative skills.

• Experience of leading and motivating a team.

• Strong interpersonal and communication skills.

• Good working knowledge of Microsoft Office and familiarity with accounting processes.

• The ability to work both independently and collaboratively.

This role is subject to an Occupational Requirement (OR) that the successful applicant is a Christian who is committed to the values, beliefs and behaviours set out in our Statement of Christian Beliefs and Ethos. 

For further information and to request a full job description and application form, please contact job.enquiry@rockuk.org or call Georgie on 01933 654 103. 

Applications will be reviewed upon receipt. 

Hours:                   Full-time or Part-time considered
Salary:                  £24,283+ £3,000 South East Weighting per annum (pro rata for part-time hours)

Contract: Permanent, 37.5 hours per week, Monday-Friday (Part-Time Considered).

As our Bookings Administrator, you are the vibrant first voice and friendly face that welcomes groups to the incredible world of Rock UK! This fulfilling role is all about igniting the spark of outdoor adventure for our guests, ensuring their journey from initial enquiry to an unforgettable stay is seamless and joyful.

You’ll play a pivotal part in crafting bespoke experiences, expertly guiding group leaders through our diverse activity offerings – including thrilling high ropes, climbing, water sports and archery sessions. You will ensure every detail of a groups stay is perfectly aligned to their requirements and potential learning objectives. Displaying a warm and professional approach, you’ll not only administer bookings with precision but also enthusiastically share the heart of Rock UK by representing our Christian ethos.

Beyond the bookings, you’ll be a vital hub, liaising with groups on site, keeping our office running smoothly and supporting the wider centre team to deliver memory-making, fun-filled stays. Your passion for exceptional customer service, combined with your organisational flair, will ensure that everyone that visits Carroty Wood will leave having made lifelong memories. You’ll be inspiring all our guests through a positive reflection of Rock UK’s Christian ethos and our commitment to inspiring adventures.

This role is subject to an Occupational Requirement (OR) that the successful applicant is a Christian who is committed to the values, beliefs and behaviours set out in our Statement of Christian Beliefs and Ethos.

Closing Date:     Applications will be reviewed upon receipt

For a full job description and details of how to apply please email job.enquiry@rockuk.org or telephone our HR team on 01933 654 103

Hours per week:         Full-time 37.5 hours per week (including some evening and weekend work)

Salary:                             £29,765 per annum plus £3,000 South East Weighting Allowance

Contract ...

 JOB DESCRIPTION

Job Title:

Multi Site Facilities Caretaker
Incl. Pool/Plant Room Maintenance

Annual Salary:

£32,000

Immediate Manager:

Operations Manager

Responsible to:

CEO
NST Board of Trustees

Hours:

40 hrs Monday – Friday, some split shifts.  Must be willing to
work evenings and weekends when required – possibility of
overtime

Special Conditions:         Mileage paid at 45p per mile.

Control of Resources:

To be responsible, alongside other NST staff for
equipment and materials; ordering supplies and monitoring
stock levels and the correct use and security of equipment.

Health & Safety Welfare:  To work in accordance with NST and Local Authority’s

Health and Safety and Welfare standards.

Purpose & Objectives:  To work as a member of the Health and Safety Team,

providing efficient and effective caretaking support to NST
across its various sites in a proactive and reactive manner,
ensuring that NST buildings, exteriors and vehicles are
maintained to the highest standard and in a timely manner.

The Next Step Trust
The Hoover Building, Westfield Street, Halifax, HX1 2DN

   Tel. 01422 330938

admin@nextsteptrust.co.uk  www.nextsteptrust.org.uk
Registered Charity No. 1114197
Registered Company No. 5711840

Principle Duties:

1.  To be mindful of the needs of next steppers while performing duties. To

interact and respond appropriately to them.

2.  To take pride in our sites both internally and externally and be responsible for

ensuring that all areas are tidy, safe and well maintained.

3.  To be responsible for completing regular scheduled audits of the sites (internal
and external)  and responding to any arising concerns; attending to damages
and breakages as they occur and ensuring that safety is maintained and a high
standard of cleanliness is maintained. Including arranging external trades and
contractors  where  necessary.  To  use  your  initiative  in  order  to  provide  a
responsive  caretaking  service,  in  a  timely  manner,  prioritising  your  work  in
order of urgency.

4.  To liaise with the health and safety team and landlords of sites to identify and

resolve issues.

5.  To be responsible for regular pool maintenance, cleaning and safety checks

as required, including plant room maintenance - water testing, water
temperature recording & backwashing and chemical handling – maintaining
records and completing necessary checklists.  To arrange external
contractors where required.

6.  To review the Pool Safety Operating Plan as required.

7.  To be responsible for receiving deliveries and the safe storage of chemicals
for the hydrotherapy pool. Stock take and ensure that adequate chemicals
and other items are in place as required for the upkeep of the hydrotherapy
pool.

8.  To be responsible for ensuring that NST vehicles are cleaned, maintained

and meet all safety requirements and regularly updating the health and safety
team.

9.  To organise and facilitate NST driver competency assessments and provide

Safety Webbing training.

10. To work as a member of the health and safety team and contribute to

ensuring that health and safety regulations are complied with and followed
through and reported as appropriate, including providing regular reports on all
areas of your work. .

The Next Step Trust
The Hoover Building, Westfield Street, Halifax, HX1 2DN

   Tel. 01422 330938

admin@nextsteptrust.co.uk  www.nextsteptrust.org.uk
Registered Charity No. 1114197
Registered Company No. 5711840

11. To work as part of the health and safety team to ensure the completion of

relevant risk assessments and audits.

12. To complete regular safety checks (emergency lighting, fire alarm testing,
water temperature checks) and maintain records of these together with
identified issues ensuring that these are reported and resolved.

13. To take leadership within the health and safety team for scheduling

contractors for checks and services and ensure all maintenance checks are
up to date – including (but not exclusive) LOLER; PAT testing; Gas checks

14. To be responsive to change and prepared to arrange maintenance for future

specialist provision e.g. rebound.

15. To plan, schedule and complete larger cyclical maintenance work ensuring

that it is completed to timescale and within budget, for example redecoration
of rooms; poor weather external preparation, regular building maintenance
work etc. This includes supporting the work of external trades people such as
window cleaners, plumbers etc. where needed.

16. To be responsible for a small maintenance budget.

17. To work alongside the health and safety team to assist with the development

of facilities and new projects. To use your expertise and knowledge in order to
be proactive and contribute project ideas to the Health and Safety team.

18. To regularly ensure that maintenance equipment is safe and in good repair

and that any stock is replenished.

19.  Be a key holder and responsible for securely locking and unlocking NST

...