Job Title
Traffic and Transport Manager
Department:
Operations Department
Responsible To Head of Security
Responsible
For
No direct line management but postholder is responsible for overseeing third part
contractors on site
Overall job
purpose
To support the management and effective delivery of Estate Traffic, Transport and
Car Park contracts across site ensuring the provision of a safe and compliant
environment for all stakeholders.
Key internal
relationships
The postholder is expected to develop good working relationships across all
operational teams
Key duties and
responsibilities
1. Support the Head of Security and Traffic to manage the procurement of
relevant contracts. Co-ordinate the alignment of contracts to promote
synergy and collaboration across contractors ensuring best value and the
highest standards of delivery, engagement, and customer experience.
2. Manage contract delivery including monitoring and reporting Key
Performance Indicators against agreed Service Level Agreements.
3. Planning and delivery of all aspects of traffic and transport management to
ensure event and leisure operations are adequately resourced and are
appropriate and proportionate to the risk associated with operations,
activities and events across the estate. Providing a secure environment for
clients, customers, staff and contractors.
4. Working with contractors to develop and maintain robust policies,
standard operating procedures and processes. Aligning with AP’s wider
policies and procedures and promoting best practice.
5. Development, review and delivery of internal and third party operational
and tactical plans across Traffic and Transport teams. Identifying associated
risks and key areas for improvement. Ensuring alignment with
organisational objectives and legislation and communication with relevant
stakeholders
6. Act as the lead for communications with Zone Ex stakeholders for all
Traffic and Transport matters.
7. Ensure all members of the team and key contractors have the appropriate
level of awareness and training across emergency and site procedures in
line with regulatory, statutory, legislative requirements and duties.
8.
Integrate and embed a Venue Management Vehicle Access control system
to deliver efficiencies and improvements to ways of working.
9. Chair local Transport stakeholder forum (rail networks, bus, council, TFL)
2
10. Develop an efficiency saving model to reduce wastage across the Traffic
and Transport remit.
11. Mandatory attendance at events for the purposes of audit and quality
control and training of the Traffic and Transport management contractors.
Person
Specification
Essential
Desirable
Education / Qualifications /
Memberships
Educated to GCSE or equivalent with a C
or 4 in English and Maths
SIA CCTV accredited
Qualification in Traffic and Transport and
Security management or crowd safety or
significant vocational experience
SIA accredited
Experience
Membership of Security Institute
NEBOSH / IOSH qualification
NVQ level 4 Spectator Safety
Management
First Aid at Work
Experience of managing Traffic, Transport
and Security contracts within a live
entertainment, leisure, heritage, and or
public access site
Comprehensive understanding of Traffic and
Transport Management
Considerable experience of managing
security within an events environment)
with capacities of over 5,000
Experience of overseeing a Traffic and
Transport management contract
Knowledge and understanding of
Alexandra Park and Palace’s events.
Experience of managing budgets
Skills and Knowledge
Excellent verbal communication skills
Strong written communication skills with
the ability to write reports, policies and
procedures.
Demonstrate ability to be an exceptional
team player.
Flexible and proactive approach with
excellent Customer Service Skills
Strong time management skills and the
ability to work under pressure.
Able to solve problems with confident and
effective decision-making skills, common
sense approach.
3
Knowledge of security event industry best
practise and evidence of continued
professional development
DIMENSIONS
Financial responsibilities
Responsible for ensuring best value for all contracts.
Budget Management. Required to create fully costed staffing deployment orders. Updating P&L and
undertaking Purchase Orders as required.
People management responsibilities
GENERAL OBLIGATIONS
i. Health and Safety
All employees have a legal duty to ensure the health and safety of people at work and members of the
public on site in accordance with H&S legislation and AP policy.
ii. Equality and Diversity
Alexandra Palace is committed to the fair treatment of all our staff. We are committed to giving equal
access to recruitment and selection, promotion and career development, training, pay and benefits.
We will provide reasonable support to disabled applicants throughout the recruitment process. If you
feel that you need any additional support or reasonable adjustments to take part in the interview
process, please contact the HR team.
iii. Safeguarding
Demonstrate commitment to safeguarding of children, young people, and adults at risk.
iv. GDPR
To handle personal data in accordance with the organisation’s data protection policy and to record all
processing activities in the organisation’s data register where appropriate.
v. Sustainability
We are committed to a Sustainability strategy and policy, working towards finding new, innovative, and
economical ways to stay green.
CUSTOMER SERVICE STANDARDS
4
VALUES AND BEHAVIOURS
1. We are Collaborative.
2. We are Bold.
3. We are Open and Genuine
4. We are Passionate and Fun
5. We are Resourceful.
The Core Competency Framework
Each competency has an overall description. It is then broken down by level into “We will” and “We
won’t” indicators. This role is a level 3 (of 4) and therefore should be demonstrating behaviours at level 3.
1. We are COLLABORATIVE.
“We work as one team, sharing ideas, knowledge and insight to achieve our common purpose”.
We Will
We Won’t
• Work closely as an SMT even when under
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e
v
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L
pressure
• Actively share information and knowledge across
our teams
• Withhold information
• Cut others out of important discussions
• Think our work is more important than that of
other teams
• Seek the opinions of other teams at the start of
• Be afraid to ask for help from other teams
projects and where work crosses over
• Arrive at meetings prepared and ready to actively
input
• Pro-actively support others – don’t wait to be
asked
• Get out of the office and talk to people more
• Communicate more often using a range of
channels
2. We are BOLD
“We are bold and we embrace change – we constantly look for new opportunities and innovative ways
of doing things”
We Will
• Continually evaluate processes, systems and
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other ways of working
• Actively research, benchmark and network more
often – keeping up to speed with new trends
• Act as pioneers - pushing the boundaries in
innovative entertainment and experiences
• Encourage and enable the ideas of others by
demonstrating interest and excitement
• Actively support others through change
We Won’t
• Be afraid to try new ideas, push boundaries, take
risks and try new ways of working
• Take the safe short-term work arounds
• Be intimidated by a difficult and challenging
change
Ignore or dismiss other people’s ideas
•
without exploring
• Assume the way it is done now is the right way
• Create a culture where blame is tolerated
3. We are OPEN AND GENUINE
“We are inclusive and diverse - welcoming all through our doors. We are genuine - we do what we say
we will and do it in a way that is in line with our values.”
We Will
We Won’t
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l
• Act as a role model for others - treating
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everyone with respect and valuing their
contributions
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• Encourage the heart by knowing our people and
acting with kindness, empathy and positive intent
• Do what I say I will – on time and to quality
• Act transparently
• Challenge and address behaviours when they are
out of line with our values
• Tolerate any exclusion or discrimination at an
individual or team level
• Forget to involve those I find it “harder” to
work with
• Act defensively
• Talk down to people
4. We are PASSIONATE & FUN
“Our job is to put smiles on people’s faces, by being engaged and passionate about all that we do. We
deliver our purpose with fun and enjoyment”
We Will
We Won’t
• Lose heart when things go wrong
• Allow negative behaviours to go unaddressed
• Demonstrate visible energy and enthusiasm
3
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• Talk about and expect quality
• Bring more fun to our meetings and internal
events
• Focus on the positives and achievements more
often
• Encourage, inspire, develop and build individuals
and teams
• Address negativity through encouragement,
development, feedback and coaching
5. We are RESOURCEFUL
“We use what we have creatively to get the best results possible, solving problems and overcoming
difficulties”
We Will
We Won’t
• Engage with new stakeholders, experts,
3
partners and audiences
•
Ignore waste and poor use of resources across
the organisation
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• Focus on reducing costs and waste, improving
• Solve problems that our team could solve
themselves
use of all resources
• Look for economies of scale across the
organisation
• Ensure value for money in everything we do
• Create time and opportunities for problems to
be solved
• Encourage and coach my team to come up with
solutions
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