Advice Worker - Closing Date: 12 noon, Tuesday 27th January 2026.

Based at Women’s Centre, Ipswich.

Interviews will take place on Thursday 5th February 2026

Job Title:                   Advice Worker

 Accountable to:        Services Manager

 Location:                  Ipswich

 Salary:                     £25,397 pro rata

 Hours:                         28 hours per week  (4 days a week to include Thursday and Friday)                

 General Responsibilities:

a) To assist all Lighthouse Women’s Aid staff, Officers and Volunteers in maintaining good working relationships with other agencies and the public, in order to promote the work of the charity and increase financial support for the charity.

b) To ensure that your attitude and behaviour remains professional and consistent with the expectations of Lighthouse Women’s Aid at all times.

c) To ensure that your work is consistent with the policies and procedures of Lighthouse Women’s Aid

 Main Duties:

1. To provide general day-to-day support to the Services Manager and to work alongside the Lighthouse team in delivering services.

2. To work in collaboration with the Services Manager and other members of the Community Services team in respect of the range of community services being delivered. To ensure that these services are planned in advance, are delivered to a high standard, and are subsequently evaluated and reviewed. This will include responding to referrals.

3. Working as part of a team having responsibility for working with clients in providing advice on domestic abuse (whether current or historic), identifying levels of risk and appropriate support for service users accessing the Centre. Whilst working with clients to work with them in a trauma informed way.

4. To deliver additional sessions for the benefit of clients, for example, advice on child contact sessions and other such sessions dependent on need.

5. To provide office cover at the Centre as required, responding appropriately to queries as they arise.

6. To promote the work of Lighthouse Women’s Aid through general awareness-raising of the work of the organisation.

7. To ensure you are up to date with referral processes to other agencies and that these are made bearing in mind the safety of the client.

8. To comply fully with LWA Safeguarding policies and procedures.

  Working as a team member:

9. To participate in regular support sessions with the Services Manager.

10. To give support and mentoring to those Volunteers/ other member of staff who have a role in supporting the work of the Community Services Team.

11. To ensure that all relevant issues are addressed and that information is shared as necessary, to provide a safe and seamless service and to keep Lighthouse Women’s Aid colleagues fully informed.

 General Administrative support:

12. To ensure that any programmes/ work is evaluated, and this contributes to the development of the service.

13. To input spreadsheet / database information for the storing and collection of data and statistics, in relation to services provided by the Community Services Team. All information to be stored and used in line with GDPR regulations

14. To design and produce posters, leaflets, handouts, training materials, in respect of services that are provided by the Community Services Team, and to publicise services that are available to be accessed as appropriate

15. To ensure that all enquiries to, and requests for information from, the Community Services Team can, before being responded to, be established as coming from an appropriate, and legitimate source.

16. To ensure that confidentiality of information is maintained at all times, and that paperwork and computer access is kept secure and that any relevant information no longer required is either securely archived or suitably disposed of by shredding, without delay.

17. To report any health and safety issues in relation to Community Services premises, to the Services Manager without delay.

 18. To provide support and assistance in respect of any incident or accident involving an adult, child, young person, member of staff or volunteer, during the course of work.  In the event of an accident, ensure that details are recorded in the Accident Book and that the Services Manager is informed.

 Other Duties:

19. To attend both internal and e...

Peer NavigatorVacancy Information Packwww.empowermentcharity.org.ukRegistered Charity Number: 1155897We are an innovative charity based in Blackpool,who have made a long term commitment tosupporting our local communities and improvinglives.We are committed to empowering the communityto have their voices heard and are proud of thefact that we make everyone welcome no matterwho you are or your background.Our Values of Kindness, Justice, Equality andBeing Human underpin everything we do and it isour hope that you personally experience all ofthese values if you choose to join our wonderfulteam.Who are Empowerment?AdvocateCo-produceChallenge Domestic Abuse and all of itsconsequencesTackle Social Isolation and LonelinessRecognise the uniqueness and potential ofeveryoneOur Mission is to;Together we will bring about Lived Experienceinspired change in Blackpool and the Fylde Coast.Our Diversity CommitmentAs users of the Disability ConfidentScheme we guarantee to interview alldisabled applicants who meet theminimum criteria for this vacancy. If yourequire additional support during theapplication process, please get in touch.We encourage applicants from under-represented backgrounds,including those from the Black, Asian andEthnic Minority Community, the LGBTcommunity, our Armed Forces veterans,and people with a lived experience ofmultiple disadvantage.DBSThis position is subject to anenhanced DBS clearance. Having acriminal record will not necessarilybar you from working with us. Thisdepends on the nature of the positionand the circumstances andbackground of your offences.Empowerment will process and coverthe cost of this check.To view our privacy policy please click here.Working for EmpowermentAbout the roleGet in touchWinstone House199 Raikes Parade, Blackpool FY1 4EL35 hours per week (to be worked flexibly)Permanent subject to continued funding29 days annual leave (plus bank holidays)Empowerment Base333 Bispham RoadBlackpoolFY2 0HHwww.empowermentcharity.org.uk0300 32 32 100 (Option 2)£24,150 per annum The Job DescriptionRole PurposeTo work alongside people in Blackpool who are experiencinghomelessness, substance misuse, offending behaviour,domestic abuse or mental ill health (multiple disadvantage).Drawing on your own personal experience of multipledisadvantage you will support people to get the rightsupport from a range of essential services in Blackpool.To empower people who are experiencing multipledisadvantage to feel socially included and part of a widercommunity of support.Job Title: Peer Navigator Location: Winstone HouseReports To: Lived Experience Team ManagerHours of Work: 35 hours per week (to be worked flexibly) Salary:  £24,150 per annumHoliday Entitlement: 29 days per year (plus bankholidays)Pension: Auto Enrolment into to the workplace pensionscheme (Smart Pension) if eligibility criteria is metKindness, Justice, Equality, Being HumanTo provide intensive 1:1 support to people experiencing multipledisadvantage, helping them to navigate their way, forexample, accessing assessments and appointmentsregarding housing, benefits, substance misuse, mental healthand probation.To support people in Blackpool to get involved in recoverycommunities, social activities and voluntary opportunities toaddress loneliness and social isolation.To effectively manage a busy and challenging caseload.To work alongside and support the development of volunteerswho will be assisting in the delivery of support.To develop and maintain professional relationships withorganisations to enable the best possible support.To work with other organisations to increase their knowledgeand understanding of people with experiencing different lifechallenges, so that they can adapt their services to be moreaccessible.Main ResponsibilitiesStaff DevelopmentTo be flexible and responsive to individuals and the needs ofthe service.To attend and participate in team meetings.To attend and participate in supervision and appraisalprocess.To participate in relevant training and developmentopportunities.To develop knowledge and practice and to share with others.To take responsibility for own development.Contribute to the development and effectiveness of teamworking.Please note: Empowerment exists to respond to the needs ofindividuals, so many of the tasks and responsibilities areunpredictable and varied. It is therefore expected that all staffwill work in a flexible manner when required, undertaking tasksthat have not been specifically covered in their job description.The post holder may reasonably be expected to undertakeother duties commensurate with the level of responsibility. It isthe responsibility of the post holder to comply with Health andSafety and Equal Opportunities at all times.GeneralMaintain confidentiality and compliance with General DataProtection Regulations. (GDPR)To demonstrate kindness and respect at all times to thepeople who engage with our service, and to colleagues.To put the people who we support at the heart of everyth...

About you?

Are you a creative, motivated individual that is looking to learn new skills and get stuck in! This is a hands on opportunity, to join busy, talented team. If you enjoy catering, baking and creativity around menu planning, this placement would be great for you.

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You do not need prior experience, just a positive attitude and willingness to learn!

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Why the Hospitality Team?

This opportunity will allow you to use your creative ideas and gain insight into how a professional Kitchen is run.

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​Throughout your placement you will shadow our catering team made up of staff and volunteers, understanding first hand the importance our catering team plays in offering our personalised care.

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Whether you are interested in the making varied delicious dishes for staff, patient and visitors, sorting our food stock, designing menus choices or baking a special request. No one day is the same and this will give an interested individual a detailed insight and a unique experience to learn.

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Key Tasks:

-Basic food prep

- Assist with plating and serving

- Ensuring a safe clean environment

- Designing menus

- Stock take

- Special requests

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Additional Information:

This placement is aimed at students aged 16-18 in full/part-time education looking to gain experience in a professional Catering Team.

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Please attach a covering letter as to why you are interested in work experience at St Catherine's Hospice, within the Catering Team, as well as answering the pre application questions.

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Please specify the dates you would like to attend work experience, please note we can only accommodate placements in June and July.

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Our placements will be arranged on a first come first serve basis, therefore this advertisement may close at any time.

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You will be based at our Hospice located in Grace Holland Avenue, Pease Pottage, RH11 9SL.

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If you require any additional information or would like to discuss this further, please give us a call on 01293 447353.

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I.T. Co-ordinator (Glasgow)

The role will maximise Maggie’s efficiency and professionalism by ensuring the best use of information technology (IT) and communications systems.  You will support the IT Manager to ensure reliability and availability of IT services to all computer users as well as provide technical expertise to the development of policies, procedures and strategies.  

Some UK travel and occasional un-sociable hours working will be required in this role.

Some UK travel and occasional un-sociable hours working will be required in this role.

Key Responsibilities

• To work with the IT Manager to ensure that all systems, computers and other IT equipment are in good working order and available for all approved computer users.
• Liaise with all suppliers to deliver an efficient and effective IT system.
• To work with the main IT support provider to ensure that the appropriate physical security, disaster recovery, data protection, virus protection and back-up arrangements are in place.
• To ensure that the external IT provider undertakes all necessary software and anti-virus updates and maintains system and data security at all times.
• Support Maggie’s telephone systems in liaison with external providers as needed.
• To keep an overview of file structures and access controls set.

A full list of responsibilities can be found in the attached job description.

Skills, Knowledge & Expertise

• Relevant professional qualification or degree and academic exposure to IT theories/practices
• Experience in training and coaching others.
• Experience in working with and managing external contractors.
• Experience of successfully managing projects at varying levels of complexity.
• An intellectual and practical understanding of the use of IT in the private and public sector.
• Knowledge of databases – preferably SQL-based.
• Familiarity with MS Office and other standard applications.
• Comfortable with a mixed platform of Mac and PC.
• Self-starter, able to work with minimum supervision and to prioritise and use own judgment.
• Able to effectively communicate with colleagues at all levels.
• Familiarity with phone systems, VOIP technologies, Unix and network engineering.

Job Benefits

• You’ll spend time at one of our incredible centres to experience our programme of support and see first-hand the difference we can make.
• A structured orientation week will cover everything you need to get settled in your new role.
• Holiday entitlement that helps you create a manageable work life balance.
• Generous sick leave cover.
• A supportive and friendly working environment.
• Tailored learning and development opportunities.
• Kitchen facilities with free tea, coffee and fruit bowl.
• Workplace pension and free financial advice from an independent financial advisor to help you plan for your future.
• Option to keep a pre-existing NHS pension if eligible.
• Travel and cycle loans.
• Eye test expenses and money towards glasses.
• Enhanced maternity pay.
• Our buddy system links you with a colleague to give you extra support in your first few months.
• Facilitated stress management courses and access to our clinical psychologists for support.

About Maggie's

We provide free practical and emotional support for people living with cancer, and their family and friends. We have centres across the UK and a growing international network, with more planned for the future.

Job Application Form

Deputy Supported Housing Manager, Eastbourne and Hailsham, £32,895.00

Employment Type

Full Time, Permanent

Application Start Date

06-01-2026

Application End Date

25-01-2026

Location

Eastbourne and Hailsham

State/County

East Sussex

Zip Code

BN21 3LZ

Country

UK

Work Style

On-site

Description

37.5 hours per week / permanent / working Monday to Friday, 9am-5pm with the requirement of working one late shift per week, one shift at the weekend per month and be part of an out of hours‘on-call rota’

At YMCA DownsLink Group,  our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.

Our Values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.

We are searching for a motivational and resilient leader who thrives on developing others, championing best practice, and nurturing a collaborative and compassionate culture. You will bring a trauma-informed and psychologically informed approach to both your team and the young people we support, ensuring everyone feels understood, safe, and empowered. If you are energised by leading teams, shaping services, and supporting staff to deliver exceptional, person-centred support - even in challenging moments - this could be the role for you.

As Deputy Supported Housing Manager, you will play a central role in our Eastbourne and Hailsham services - supported accommodation for young people aged 16–25 who are at risk of homelessness. Our services operate 24/7 to provide a safe, stable home where young people can feel understood, encouraged and supported. You will be based at our Eastbourne Foyer, located in the heart of Eastbourne, where the service maintains strong connections with and contributes actively to the local community. The role also involves travel across Eastbourne and Hailsham to our other East Sussex sites.

Across our East Sussex sites, we work with around 50 young people, each with their own story, strengths, challenges and ambitions. Support Workers hold individual caseloads and meet regularly with residents to build support plans, celebrate progress, and set meaningful goals for the future. Your leadership will help create the environment where this work thrives - one where young people feel empowered and staff feel confident and supported.

In delivering the role, you will work closely with the Supported Housing Manager, while supporting the wider team to deliver consistent, compassionate support. You will be responsible for:

Service Provision: Supporting the Supported Housing Manager with the daily operations of the services so that they meet the requirements of the service specification including compliance with the Regulator of Social Housing (RSH) and Ofsted regulations. Oversee the residents’ referral, interview and induction processes for all beds and ensure the Occupancy Agreements and House Rules are fully understood. Ensure the quality of accommodation that is provided, liaising with the Housing and Property Services team to complete estate inspections and health and safety risk assessments, and to turn around voids and organise repairs in line with organisational targets and statutory obligations. With the Supported Housing Manager ensure effective income collection for all beds, working closely with the Rents team to create a rent payment culture.

Leadership and People Management: Directly line manage team members, ensuring their service delivery, working culture and personal development mirror best practice. Ensuring the team is adequately trained and empowered to work effectively and creatively with our young people to enable them to achieve their aspirations and ambitions, whilst ensuring they are supported within safe and consistent boundaries.

General: Be a member of the out of hours ‘on call’ rota to provide out of hours management support to projects in the wider locality. Reflect Psychologically Informed Environments (PIEs), Trauma Informed approaches and restorative practices.

About You – If you are enthusiastic about this opportunity but don’t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you...

Job Description

Job Title:

Baby Bird and Mammal Feeder

Responsible to:  Head Nurses

Job Purpose:

To ensure the efficient running of the nurseries, to hand-rear orphaned juvenile
wild birds and mammals in order to eventually release them back into the wild.
To successfully complete the tasks allocated on a daily basis and assist with the
general animal husbandry and rearing juvenile patients being cared for at
Tiggywinkles.

Key Accountabilities

Provide regular feeding of birds, feeding and toileting of the mammals, whilst keeping animals
under your care clean and warm

Ensure high standards of general animal husbandry in the nurseries including cleaning and
mucking out the cages and sweeping as required, keeping the wards clean and tidy at all times

Ensuring that food is prepared in line with the established protocols

Handling the animals and birds as necessary, following the strict protocols and guidelines
provided

Liaise with foster carers and carry out health checks of animals in their care as necessary and as
directed

Ensure all medical queries are referred to the veterinary team as appropriate and provide basic
medication under Veterinary direction as required

Monitor and provide support to students whilst they work with you and while they are cleaning
the nurseries.  Give students the direction and instructions they need to be able to carry out the
tasks efficiently and thoroughly

Deal politely with the general public and visitors that come to see the hospital

Collecting samples as requested from time to time by the vet or nursing team

Adhere to stock management processes to ensure that supplies are always available

Comply with all safeguarding policies and procedures that apply, and ensuring that all relevant
policies and procedures are adhered to

Keeping equipment in good working order and reporting any maintenance requirements/repairs
as necessary

Ensure adherence to the Health & Safety and Security procedures at all times

Attending to other jobs, as reasonable for the role for which you are employed, and as required
by the operation and the Head Nurses

Person Specification

Job Title:

Baby Bird and Mammal Feeder

Attributes

Essential

Desirable

A qualification in animal care.

Previous experience of working
with animals.

Previous experience of working
with volunteers and students.

A full valid driving licence

Able to work as part of a rota

Able to demonstrate some
strength and agility to enable
effective working with our wild
patients.

(N.B. Full animal handling
training will be provided).

Attainments /
Qualifications

Previous
Experience

Circumstances

Disposition

Able to take responsibility for own work and
do what’s necessary to get the best possible
results for the hospital and our patients.

A positive disposition and effective problem
solving skills.

Ability to work effectively both on own
initiative and as part of a team.

Ability to work under pressure and remain
calm when faced with emergency situations.

Ability to communicate effectively at all levels.

Tiggywinkles
Aston Road
Haddenham
Bucks
HP17 8AF
Tel: 01844 292292
www.tiggywinkles.com

Job Description

Job Title:                      Information & Advice Caseworker
Ref:                              IA-CW-25- PT
Primary Focus:
Contract Type:
Hours:
Salary/benefits:
Location/Team:

Information & Advice
Permanent
3 days (22.5 hours) per week
£19,478 (FTE £32,464) pa inclusive; access to pension scheme
The post holder will be required to work at various locations and within different team
settings, in line with business needs.

Reports to:                   Team Leader – I&A Services

PURPOSE of the ROLE

The aim of the Age UK Islington Information and Advice service is an early intervention and prevention service
that works with people to identify and resolve the root causes of their problems with the aim of preventing
escalation of the problem. Optimised for residents/clients looking for answers to simple information/advice
requests to help themselves in looking after their wellbeing, both as preventative opportunities and in dealing
with current issues. The purpose of the offer is to support early resolution and problem-solving to help people
to become more self-sufficient and resilient.

You will have responsibility for ensuring the I&A service is provided effectively and efficiently on a day-to-day
basis through face-to-face and digital platforms such as Zoom and Microsoft Teams. You will be able to
develop effective partnerships and positive relationships with professionals across organisations.

Our Information and Advice service is Advice Quality Standard (AQS) accredited. Therefore to maintain this
standard you will need to continually evolve and respond to changes in advice provision, including
technological advances and shifting societal needs.

You will be an excellent communicator and able to prioritise daily challenges and expectations. You will be
confident in making sound decisions that respond flexibly and quickly to changing needs that arise in a range
of community setting requirements.

The I&A worker will provide up-to-date, accurate and impartial information and support to Age UK Islington`s
clients. You will need to respond sensitively to those who call, email, write and contact us via social media,
also including carers, employers, and healthcare professionals. Supported through an ongoing programme of
coaching, updates, and personal development, you will deliver the highest quality service, ensuring that we
are responsive to clients’ needs and striving to ensure that everyone who contacts us feels that they have a
positive experience of Age UK Islington. Working within a framework of customer focussed policies and
processes, you will be part of a team that is committed to continuous improvement and will regularly contribute
to the development of the service in order to meet evolving client needs and expectations.

Information & Advice Worker  JD                                               © Age UK Islington 2019                   Version V.1  January 2023

Summary

To provide an Information & Advice casework service to help clients with issues relating to their wellbeing such
as: Housing, Income Maximisation, Money Management, Grant Applications, Employment, Consumer, and
other areas of social welfare.

To take a person-centred approach. Communicating in a friendly, confident and empathetic manner in order to
try and understand the clients problems, their aims and goals and empower them to find solutions.
To help clients resolve their issues by helping them to prioritise, understand letters, support them to complete
forms and challenge decisions, contact relevant organisations, and signpost to other specialist services.

To network with the local authority and local organisations and services to develop referral and signposting
pathways, and effectively promote the service.

To obtain and record all essential information accurately on our Customer Relationship Management (CRM)
system including personal details, equality monitoring data, consent, and enquiry details.

Main Responsibilities and Duties

1.  Provide high-quality information and Advice in an empathic and professional approach via in-person,

telephone, email, letter, and social media platforms to clients.

2.  Accurate and timely data capture of enquiries working alongside agreed measures.
3.  Manage own caseload  - including prioritising issues and meet tight deadlines.
4.  Work within the policies and processes in place for the service, including enquiry handling processes,

data input and management, quality assurance processes and safeguarding procedures.

5.  Escalate difficult issues, queries or complaints in a timely and appropriate way and take responsibility

for any ongoing actions to ensure issue/query/complaint is resolved.

6.  Provide input into projects as required to ensure that the I&A service is represented internally, across

Age UK Islington activities.

7.  Support the Team Leader to plan, organise, co-ordinate and deliver I&A outreach sessions to Islington

residents across the...