The Museum is looking for a Visitor Experience Assistant.

Location: London

Salary: £13,852.22

Employment Contract Type: Permanent - Part-time - Annualised - 1000 hours

Closing Date: 01/02/2026 11:59 pm

Interview Date: 12/02/2026

About the role

Visitor Experience Assistant
Permanent
Part-time – Annualised: 1000 hours
London
£13,852.22 per annum

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.

The Museum is looking to appoint a Visitor Experience Assistant on an annualised contract.

We are looking for an enthusiastic, passionate team member who understands and are committed to providing customer service excellence and puts the visitor at the centre of everything they do.

The ideal candidate will have previous visitor facing experience ideally in a leisure or heritage environment. You will need to be a confident communicator, a team player and be able to respond quickly and positively in a changing environment. Being flexible in your outlook is essential as you will be fulfilling a variety of roles at the museum.

You will also support the museum in hosting evening events from gala dinners to sleepovers and outdoor film nights. An understanding of the importance of supporting and fulfilling a ‘host’ role for corporate clients and Museum partners is desirable.

As a Visitor Experience Assistant, you will have a variety of roles which will include:

• Proactive response to ensuring the highest possible visitor standards are maintained.
• Providing a warm welcome to our visitors and enhancing every visitor’s experience at the museum through your engagement with them and your problem-solving skills.
• Supporting activities, events, general museum operations and processing visitor bookings at admissions.
• Promoting and selling museum guidebooks, services, commercial activities, and events to visitors.
• Supporting the museum’s fundraising and commercial activities.
• Providing a safe and secure experience for everyone.
• Being a first aider and fire marshal. Training for both roles will be provided.
• Inspire visitors by sharing the Royal Air Force story and the story of the people who shape the Royal Air Force.
• There will also be the opportunity to provide engaging talks to visitors.

This is a permanent, part-time role working 1000 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 4 hours per week during off-peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.

The role will be based at our London site.

To apply:

• Please click on the ‘Apply Now’ button below to apply for this role. You will be taken to our applicant tracking system.

• Closing date for applications: 1 February 2026

• Interviews will take place on: 12 and 13 February 2026

Download job description here

Apply now

Head Office

Client Services Administrator

Client Services Administrator

Canary Wharf | Corporate Fitness | Administration | Permanent | Part-Time |

Up to £ 28,808.00 ​per annum (pro rata), depending on experience

16 hours per week

Shift work between 05:30-21:30 (No weekends/bank holidays)

Taxi will be provided at a 05:30 start.

As a Client Services Administrator in our Wellbeing Centre, located in one of our prestigious corporate premises in Canary Wharf in London, the role holder will be required to provide a professional reception and back office service for the Wellbeing Centre: managing queries in an efficient and timely manner for both medical clients and gym members.

Taking all the steps necessary to ensure an exceptional client journey from start to finish, the role holder will be expected to perform additional and ad hoc duties that may reasonably be asked of them.

The role holder will be required to comply with the policies and procedures in place, at all times, and champion the Nuffield Health brand and its values.

As our Client Services Administrator you will:

• Provide an efficient, professional reception service for the department and manage both external and internal client queries, ensuring all enquiries are dealt with in an efficient and timely manner, escalating more complex queries to senior staff as required.

• Input client data and complete the patient registration process in an accurate and timely manner to agreed formats and standards.

• Input membership joining forms and allocation of membership cards.

• Maintain the office and reception area to a high standard ensuring the relevant information, promotional literature and refreshments are available to clients.

• Undertake filing, scanning and copying of documents as required.

• Greet all visitors and ensure professional and effective communication with all clients, visitors and other clinical staff.

• Ensure that client’s confidentiality is maintained at all times.

• Provide admin support to the onsite clinical and fitness team.

• Coordinate courier services in and out of the facility for pathology.

• Update & maintain rotas for clinical and non-clinical staff.

• Take on additional administrative and ad hoc duties as the business requires.

• Ensure closing checks are always completed.

• Multidisciplinary team of Doctors, Physiologists, Physiotherapists, Clinic Manager, Programme Director, Assistance Programme Director and Fitness and Wellbeing Advisors.

Experience:

• Experience in administrative/office environment.

• Confident communicator with ability to engage effectively with general public and other health care professionals.

• Competent and confident IT user – intermediate/advanced skills in Word and Excel.

• Experience working in medical/fitness centres.

Role Specific Competencies

• Ability to prioritise and deal with varied workload effectively.

• Ability to multi-task and work well as a team.

• Reliable and trustworthy.

• Confident to take ownership of activities.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early...

Head Office

Client Services Administrator

Clinical Services AdministratorBank of England | Admin | Permanent | Part TimeUp to £28,808 Pro Rata 24 Hours per week (8hr shifts - Monday, Tuesday and Thursday ranging from 08:00-19:00)

This is your chance to step into Nuffield's multi-service corporate site.

We are looking for a Patient Concierge to help meet the demands of our highly utilised clinic and to help maintain delivery of the outstanding service provided.

The post is part-time and is based at a corporate onsite location in City of London, within easy walking distance of Bank, Liverpool Street and Moorgate. It is one of only a few fully integrated onsite clinics offering the full range of clinical services.

About the Role

• Provide a professional reception and back office service for the clinic: managing client and internal queries in an efficient and timely manner.

• Ensure a high standard of customer service at all times and work to facilitate the smooth day-to-day running of the services. This includes, interacting with clients and other stakeholders in a professional and courteous manner.

• Put the customer first with a case management service that ensures an integrated and seamless customer journey through the multiple Nuffield Health services. The successful candidates will become competent with our latest patient concierge service, which enables patients to book in at Nuffield Health hospitals directly.

• The role holder will be required to comply with the policies and procedures in place, at all times, and champion the Nuffield Health brand and its values.

• Referral follow-up via outbound calls to offer clients appropriate treatment at Nuffield Health.

• - Ensuring full case management of patient data, that IT systems are accurate and detailed, and the customer journey is at the forethought of all actions.

• Efficient handling of complaints, queries and feedback.

• Adhere to data protection principles, as well as ensuring all information (whether patient or organisation specific) is treated sensitively and confidentially.

• Manage internal client queries, ensuring all enquiries are dealt with in an efficient and timely manner, escalating more complex queries to senior staff as required.

• Input client data and complete the patient registration process in an accurate and timely manner to agreed formats and standards.

• Greet all visitors and ensure professional and effective communication with all clients, visitors and other clinical staff.

Educational Qualifications – Desirable:

• (Training, Professional memberships, Accreditations)

• NVQ Level 2 in Business and Administration or equivalent

Or

• GCSE English and Maths or equivalent qualification

• Educated to A-level or equivalent.

• Experience, Knowledge & Expertise – Desirable

• Good IT and Key Board Skills

• Good communication/interpersonal skills

• Experience of working in a customer facing environment

• Knowledge and understanding of clinical terminology

• Demonstrable relevant experience working within a health care environment

Role Specific Competencies

• Computer literate to a basic level with Word, Outlook and Excel packages.

• Exemplary customer service skills.

• Excellent time management skills.

• Excellent communication skills.

• Self-motivated, with the ability to work on own initiative.

• Good team player.

• Takes ownership of all allocated tasks.

• Excellent planning and organisational skills, and capable of working to stringent deadlines.

• Well-presented and professional in appearance.

• High level of interpersonal skills and personal...

Head Office

Client Services Administrator

Client Services Administrator

Goldman Sachs (London) | Administration | Permanent | Full time

Salary £28,808 per annum, which will rise to London Living Wage from April 1st 2026

40 hours per week

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

Our team in our London Corporate Club currently have an opportunity for a Client Services Administrator.

The role of the Client Services Administrator will be to meet and greet members, ensuring the smooth running of the reception with client's journeys as your top priority, excellent customer service is essential in this role.

The Client Services team will deal with enquiries, appointments, payments and general administration duties, with the highest standard of attention to detail and customer focus, whilst creating a professional first impression.

As our Client Services Administrator you will:

• Be responsible for upholding service standards and front desk management.

• You will also provide support and general assistance to other areas within the multidisciplinary team as necessary and ensure all data/information is entered, modified, maintained and presented accurately on our membership system and relevant trackers.

• Ensuring the member journey is a positive one by providing a high level of customer service.

• Ensuring all member details are processed quickly and in accordance to GDPR.

• Management of the fitness centre inbox

To succeed as a Client Services Administrator, you will need to:

• Be an excellent communicator with the ability to adapt appropriately to both situation and client.

• Have experience delivering and ensuring an excellent member engagement experience.

• Have the ability to grasp new concepts and processes and apply them efficiently.

• Be a proactive and self-motivated team member.

• Take ownership and pride in the reception area and subsequent duties.

• Be able to prioritise a busy workload.

• Knowledge of Gladstone Plus 2 is a bonus, but not essential.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.

It starts with you.

Rewards & Benefits

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

*eligibility criteria applies.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider – including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted mem...

Job Vacancy

Children & Young Persons Independent Stalking Advocate (ISA) (*Female)

Leeds based with some travel in West Yorkshire (hybrid working available)
Salary: £28,050 (FTE) actual £16,820 per annum

Be part of something that keeps children and young people safe fromstalking

This new role will put you at the heart of an innovative partnership across West Yorkshire that is changing how we respond to stalking. As part of the Safer Steps Team, you will provide specialist support to high-risk, vulnerable children and young people who are experiencing stalking, whether it is domestic abuse-related or non domestic abuse-related. Your work will help shape a safer, more coordinated approach to rotecting young people and improving their long-term wellbeing.

You will play a key role in raising awareness and understanding of stalking and its unique impact on young victim-survivors across services and partner organisations. Through your work, you will help break down barriers to support, ensuring children and young people can access the help they need when they need it most. You will also contribute to improving processes and pathways, helping to shape a more responsive and coordinated approach for both current and future victim-survivors.

We’re looking for someone who is empathetic, compassionate, and committed to making a real difference in the lives of vulnerable young people. You’ll have experience working within a partnership or multi-agency environment, building trust, and supporting others through challenging circumstances.

If you want to use your knowledge, experience, and skills to do something that truly matters, improves safety, and changes lives for the better, we’d love to hear from you.

To apply or find out more, visit https://leedswomensaid.co.uk/join-our-team/. To arrange an informal conversation please contact recruitment@leedswomensaid.org.uk in the first instance.

The closing date is 9.00 am on Monday 26th January 2026 interviews will be held on

Friday 27th

This post is open to women only under the Equality Act 2010, Schedule 9, Part 1.

Perk 1

Perk 2

Perk 3

Salary HDH Band 8a £59,746 - £64,696 per annum

Location 14A Magdalen Road, Oxford, OX4 1RW and Hybrid

This is a Permanent, Full Time vacancy that will close in 19 days at 12:00 GMT.

The Vacancy

Nurse Consultant & Non-Medical Prescribing Lead – Paediatric Palliative Care

• Hours:Full time – 37.5 hours per week
• Location:Oxford and Hybrid
• Salary:HDH Band 8a £59,746 - £64,696 per annum
• Closing date:9th February 2026 at 12 noon
• Interview date:w/c 16th February 2026

A brand-new leadership role. A rare opportunity. A chance to shape the future of children’s palliative care.

Helen & Douglas House Children’s Hospice is delighted to introduce a newly created Nurse Consultant and Non-Medical Prescribing Lead post, joining our expanding senior clinical leadership team at an exciting time of service growth and transformation.

As the Nurse Consultant, you will have a unique opportunity to influence clinical strategy, shape the Outreach Specialist Nursing services, and strengthen non-medical prescribing within our paediatric palliative care services.

Working alongside Medical Consultants and the Executive Team, you will deliver highly specialist, compassionate care to babies, children and young people with life-limiting conditions, while leading innovation, education and service development across hospice and community settings.

The role includes:

• Advanced clinical practice in complex paediatric palliative care, including pain and symptom management and end-of-life decision-making.
• Strategic and professional leadership of the Outreach Specialist Nursing Team.
• Leading and developing non-medical prescribing practice within community palliative care.
• Influencing clinical strategy, governance, safeguarding and quality improvement.
• Education, supervision and development of advanced practice roles.

You will be:

• A registered NMC/HCPC practitioner (Child or Adult).
• Master’s-prepared in Advanced Clinical Practice or Palliative Care (or equivalent).
• An independent non-medical prescriber (or completing training).
• An experienced leader with a passion for innovation, collaboration and excellence in care.

This is a rare opportunity to step into a visible, influential role within the world’s first children’s hospice, where your expertise will genuinely shape services for children and families.

For an informal conversation or visit please contact the Director of Nursing and Care shayes@helenanddouglas.org.uk.

Ready to bring your skills to a role that matters?

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible. 

Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.

Please contact recruitment@helenanddouglas.org.uk if you require any adjustments during the recruitment process.

The Company

Helen & Douglas House is a registered hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families.

We foster a climate where team members feel able to openly question, debate and appropriately challenge their own and the practice of others; as such, we welcome new ideas and strive to constantly improve our delivery of care to our patients.

The Benefits

Documents

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Published

Closing

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14A Magdalen Road, Oxford, OX4 1RW and Hybrid

HDH Band 8a £59,746 - £64,696 per annum

09/02/2026

Nurse Consultant & Non-Medical Prescribing Lead – Paediatric Palliative Care Hours: Full time – 37.5 hours per week Location: Oxford and Hybrid Salary: HDH Band 8a £59,746 - £64,696 per annum Closing date: 9th February 2026 at 12 noon Interview date: w/c 16th February 2026 A brand-new leadership role. A rare opportunity. A chance to shape the future of children’s palliative care. Helen & Douglas House Children’s Hospice is delighted to introduce a newly created Nurse Consultant and Non-Medical Prescribing Lead post, joining our expanding senior clinical leadership team at an exciting time of service growth and transformation. As the Nurse Consultant, you will have a unique opportunity to influence clinical strategy, shape the Outreach Specialist Nursing services, and strengthen non-medical prescribing within our paediatric palliative care services. Working alongside Medical Consultants and the Executive Team, you will deliver highly specialist, compassionate care to babies, children and young people with life-limiting conditions, while leading innovation, education and service development across hospice and community settings. The role includes: Advanced clinical practice in complex paediatric palliative care, including pain and symptom management and end-of-life decision-making. Strategic and professional leadership of the Outreach Specialist Nursing Team. Leading and developing non-medical prescribing practice within community palliative care. Influencing clinical strategy, governance, safeguarding and quality improvement. Education, supervision and development of advanced practice roles. You will be: A registered NMC/HCPC practitioner (Child or Adult). Master’s-prepared in Advanced Clinical Practice or Palliative Care (or equivalent). An independent non-medical prescriber (or completing training). An experienced leader with a passion for innova

Expires

09/02/2026

Community based

HDH Band 6 £41,598 - £51,091 per annum (pro rata)

09/02/2026

Social Worker Hours: Part time - 30 hours per work, Monday - Thursday Location: community based Salary: HDH Band 6 £41,598 - £51,091 per annum (pro rata) Closing date: 9th February 2026 at 12 noon Interview date: 18th February 2026 Would you like to connect and engage with families and use your specialist knowledge and skills within the context of social work? We invite you to join our multi-disciplinary team developing social work programmes to empower children, young adults, and their families to optimally manage all psychosocial areas of their care The complexity of the needs of the children and families’ Helen & Douglas House children’s hospice support are increasing. As a Social Worker you will be providing specialist psychological, emotional, and social support to patients and families whose lives are impacted by illness, loss, and grief. Your excellent interpersonal and organisational skills, and a clear understanding of the holistic needs of patients and families living with life-limiting illness will come into play when formulating accurate assessments of need. From assessments and planning to delivery and review, your passion for achieving positive outcomes for our children and families will shine through! As part of our multi-disciplinary team, you will have a wonderful opportunity to influence the shaping, development, and delivery of care that inspires and motivates patients and staff. Experience of working with people with complex needs would greatly benefit you in this role, however what is crucial is a genuine wish to work collaboratively with children and their families to make a real, lasting difference. If you hold a recognised social worker qualification with experience in a relevant healthcare environment, we would love to hear from you. You will need to be able to travel independently to cover the 6 counties of the Helen & Douglas House Hospice catchment area Informal conversa

Expires

09/02/2026

268 Banbury Road, Summertown, Oxford, OX2 7DY

£15,052.20 per annum (full-time equivalent salary of £25,087 per annum)

22/01/2026

Assistant Shop Manager Hours: 22.5 hours per week (worked as 3 out of 7 days, including weekend rota) Location: Summertown, Oxford Salary: £15,052.20 per annum (full-time equivalent salary of £25,087 per annum) Closing date: 22nd January 2026 at 12 noon Join us as an Assistant Shop Manager in our Summertown shop in Oxford and become an ambassador for our charity! We have a permanent part time position available working 22.5 hours per week. You will join a busy shop and will work alongside a team of volunteers helping ma...

   Volunteer Intake worker

ROLE DESCRIPTION

Role Purpose:

Location:

To provide an intake and triage assessment service and advice
and support to victims of Domestic Abuse and to professionals.

Office base at Meade House, Wedgwood Road, Bath, BA2
1QN.

Responsible to:

Domestic Abuse Manager

Hours:

Benefits:

To be agreed

  A supportive culture where staff feedback is highly valued.
  Training and development opportunities
  On-site parking.

DBS Check:

All Southside’s appointments are subject to satisfactory DBS
checks and references.

Equal Opportunities:

The worker will be expected to implement Southside’s Equity,
Diversity and Inclusion Policy in all aspects of their work.

Child Protection and
Safeguarding Vulnerable
Adults:

Southside
is  committed  to  protecting,  safeguarding  and
promoting  the  welfare  of  all  children,  young  people  and
vulnerable adults and expects all staff, volunteers and partners
follow  appropriate
to  endorse
procedures  to  ensure  staff  and  volunteers  are  trained  and
supported to respond appropriately, efficiently and sensitively
to child protection and safeguarding concerns.

this  commitment.  We

Confidentiality:

The  worker  will  be  expected  to  abide  by  Southside’s
Confidentiality Policy at all times.

Information Governance:

The worker will be expected to follow Southside’s
Information Governance policies and procedures as
defined by the NHS Toolkit.

The below will be dependent on the commitment the volunteer is able to give and their
desire  for  involvement  and  learning.  All  post  requirements  can  be  reasonably  adjusted
according to the volunteer’s commitment.

Main Duties and Responsibilities of the Post:

  To  provide  initial  risk  assessment,  triaging,  advice,  and  appropriate  signposting  to
victims of Domestic abuse who self-refer or who are referred into the Domestic Abuse
Service

  Ensuring that all clients and professionals who have contact with the Intake team are
treated courteously and helpfully with a high level of sensitivity and confidentiality,
especially those who face barriers to accessing services because of ethnicity, sexuality,
disability or other hard to reach groups.

  Assess  level  of  risk  and  immediate  safety  and  support  needs.  This  may  include
signposting  to  external  agencies  in  addition  to  other  Southside  support  where
appropriate i.e Family Support and Counselling

  Accurately  recording  all  relevant  information  and  documents  from  client  and

professional contact onto Southside’s database

  Working with the intake team and domestic abuse manager to ensure that all victims

have an appropriate outcome from their referral.

Other Duties:

  Work at all times within the policies, procedures and ethos of Southside.

  Whilst  this  job  description  attempts  to  cover  the  main  duties  of  the  post,  it  is  not

exhaustive.

Intake worker

ATTRIBUTES

Education and
qualifications

PERSON SPECIFICATION

ESSENTIAL

Experience

Some knowledge of domestic abuse and criminal and civil justice systems.

Skills and Abilities

Ability to:

  make and keep personal and professional boundaries.
  engage with vulnerable service users and carers in a genuine and respectful way.
  work in partnership and as part of a team.
  work effectively as a supportive team player as well as on one’s own initiative. As well as

managing your own workload.

A willingness to utilise technology to perform the role e.g video calls, Microsoft Office and database.

Pro-active and confident communicator with excellent inter-personal and communication skills

An understanding of risk assessment and risk management.

Personal qualities

Self-awareness and the ability to regulate and contain one’s own feelings and behaviour, and the ability
to seek support when needed.

DESIRABLE

A good general standard of education.

Experience of working with individuals with
drug, alcohol, and mental health issues.

Knowledge of benefits, housing and
homelessness issues.

Receptionist/support worker

£12.00 per hour

Part- time: 21 hours per week, 9.30am-2.45pm,  4 Days per week; Monday Tuesday Thursday Friday

Working from our offices at 63 Downs Road Belmont SM5 2NR

Introduction

Sutton Mental Health Foundation offers a range of services to support people who experience
mental distress who live independently in the London Borough of Sutton.

This role is an onsite, in person role, to run our reception at specific times, on specific days.  This is a
vital role in the organisation as our receptionist/support worker is often the first point of contact a
person has with SMHF and will welcome people into the service and help them with their needs.  As
part of this role, you will offer emotional and practical support to people who phone up or attend
needing immediate support, signposting to other SMHF staff and services, and to external services,
when appropriate.  This role also requires undertaking some basic admin duties.

Core Duties

Answering the phone and door, welcoming people to the service

Support and Signposting

Check Admin mailbox – action as appropriate.

Listen to voice messages – action as appropriate

Process written correspondence

Book activities and appointments

Provide visitors with parking permits as needed

Process referrals and complete First Point of Contact Forms

Carry out DBS Checks and Right to work checks as needed

Log donations received, share the good news and write thank you letters

Record monthly meter readings

Perform weekly checks on Fire Alarm and record

Health and Safety

Skills and Attributes

•  Person centred approach

•  Active listening skills
•  Highly organised, with the ability to work under pressure and at pace when needed
•  Adaptable, emotionally resilient, and good at dealing with the unexpected
•  Good team player
•  Good computer skills
•  Understanding of, and ability to implement, the highest standards of confidentiality and data

security when handling any personal, private or sensitive information.

•  Understanding of, and the ability and motivation to implement, excellent Equality & Diversity

practice

Minimum 2 years experience of:

support work

•
•  admin/reception work
•  working with those experiencing Mental ill Health

SAFEGUARDING: Sutton Mental Health Foundation is committed to safeguarding and promoting the
welfare of adults, children and young people who are potentially at risk, and we therefore expect all
staff and volunteers to do the same. We require all staff to undertake internal and external
safeguarding training throughout their employment with SMHF.

An enhanced DBS check is required for this post.

This job description is subject to change depending on the needs of the service.

Volunteer Backend Web Developer (3-6 hours a week)

Position Overview

SEED Madagascar is seeking a Volunteer Backend Web Developer to support the migration and
redesign of SEED’s website, ensuring a smooth transition.

This role will focus on handling back-end and server-side tasks, importing data, implementing
security best practices, and providing technical support in the post-migration phase.

We are looking for an experienced individual with proven expertise in website migration, database
management and server configuration, who is motivated to use these skills to contribute to
sustainable development and conservation.

About the organisation

SEED Madagascar is a British Charity working in partnership with communities in the southeast of
Madagascar. We integrate high quality community health, sustainable livelihoods, education
infrastructure and conservation programmes to support long term, sustainable change and add to
international best practice through research and publication across all of our programmatic areas.

Location: Remote
Timeframe: Long-term, part-time, flexible (approx. 3-6 hours per week, with 1-2 hours per week
post-migration phase for server-side support and maintenance).

Duties and responsibilities

● Perform full backups before and after website migration in cPanel.

● Export Concrete CMS code files and database content.

● Import data to WordPress using plugins, custom scripts or migration tools.

● Assist with setting up a WordPress staging site.

● Implement security best practices for WordPress.

● Update DNS records.

● Perform PHP updates and custom edits as needed.

● Perform major WordPress upgrades if needed.

● Perform post-migration functionality testing and bug fixes.

● Manage the new website database using cPanel.

● Provide continued/long-term back-end support.

Person specification

Essential

● Experience using Concrete CMS, WordPress or similar.

● Experience using HTML/CSS/JavaScript languages.

● Knowledge of PHP and SQL/MySQL database.

● Experience with API integration and Linux.

● Knowledge of File Transfer Protocol.

● Familiarity with WordPress plugins.

● Experience with website migration tools, database management, and GitHub repositories.

● Self-motivated, flexible, and able to work independently in a remote context. ● Commitment to

SEED’s ethos, values and mission, with cultural sensitivity and respect. Desirable

● Experience working with NGOs, particularly in development, conservation, or humanitarian

fields.

● Knowledge of Madagascar or wider global south contexts.

Application procedure

Interested applicants should send a CV and covering letter in English outlining how their skills and
experience match the requirements in the job description criteria to SEED Madagascar Managing
Director, Mark Jacobs by email on Mark@seedmadagascar.org

Please note: AI-generated cover letters will not be processed.

Application Deadline: Monday 2nd February 2026 at 23:59 GMT. Applications will be reviewed on
an ongoing basis throughout this period.

SEED Madagascar actively encourages equality, diversity, and inclusion in the workplace and aims to
create a working environment free of bullying, harassment, victimisation, and unlawful
discrimination, where individual differences and the contributions of all staff are recognised and
valued.

Participant Contact Centre Advisor

Be the voice that enhances our participants' journey

Our Participant Contact Centre at UK Biobank is truly unique. The team plays a pivotal role in the largest health study of its kind, maintaining ongoing engagement with all 500,000 participants. Our service sits at the heart of this mission, ensuring that every participant's experience is exceptional.

Join our 25-member PCC team as an Advisor in Stockport, and you'll be contributing to ground-breaking scientific discoveries that enhance global health. You'll work in an inspiring, inclusive environment where everyone takes pride in their contributions and the way they achieve them.



Can you do it?

In essence, this role embodies the external 'face and voice' of our organisation - providing professional, friendly and courteous support to UK Biobank participants, handling requests for information, providing guidance and answering queries, booking appointments and dealing with various after-call administrative tasks.  

Every member of the PCC team takes pride in making a significant impact on each participant, understanding the importance of patience and empathy when interacting with individuals from diverse backgrounds and age groups.

You’ll be promoting ongoing engagement with our volunteers through incoming and outgoing calls, as well as emails. Given the importance of our work, you’ll also be answering calls from the media, members of the public and health professionals eager to know more about a project that is driving innovation in health across the world.

Every member of the PCC team takes pride in making a significant impact on each participant, understanding the importance of patience and empathy when interacting with individuals from diverse backgrounds and age groups.

You’ll be promoting ongoing engagement with our volunteers through incoming and outgoing calls, as well as emails. Given the importance of our work, you’ll also be answering calls from the media, members of the public and health professionals eager to know more about a project that is driving innovation in health across the world.

Is this you?

This role is perfect for those who excel in people-oriented positions. Many of our team members have backgrounds in customer service,

• Excellent communication skills and an organised approach to your work.
• Experience of handling inbound and outbound calls in a contact centre.
• Confidence in using a CRM system and following standard operating procedures.

To find out more about the team please visit:

https://www.ukbiobank.ac.uk/about-us/careers/teams/participant-contact-centre/

The working pattern is Monday to Friday with shift patterns between 8:00am & 7.00pm and opportunity for hybrid working. Located in Greater Manchester (initially based in Stockport with a move to Manchester Science Park mid to late 2026).

Our passion for diversity and equality means creating a work environment for all employees that is welcoming, respectful, engaging, and enriched with opportunities for personal and professional development.



Your Wellbeing Matters to Us

We’re proud to offer a benefits package that supports your health, financial security, and work-life balance - right from day one. Here’s what you can look forward to as part of our team:

• 🗓️ 26 Days’ Annual Leave- Plus Bank Holidays, increasing with length of service.
• ➕ Holiday Buy Scheme- Purchase up to one additional week of leave per year.
• 🎂 Birthday Leave- Enjoy a paid day off to celebrate your birthday.
• 🏦 USS Pension Scheme- Hybrid defined benefit/defined contribution pension plan.
• 🏥 Healthcare Cash Plan- Claim back costs for everyday health expenses.
• 👶 Enhanced Family Leave -Available from day one for maternity, paternity, and adoption.
• 🚴 Cycle to Work Scheme- Save on a new bike and accessories.
• 🚆 Season Ticket Loan- Interest-free loan to help with commuting costs.
• 📄 Professional Subscriptions- Reimbursement where applicable.
• 📚 Learning budget- Annual funds for courses, books, or anything else that fuels your personal and professional growth.
• 🏋️ Free On-Site Gym- Stay active with access to our gym facilities.
• 🍽️ Subsidised Canteen Lunches- Enjoy healthy meals at reduced prices.
• 🚗 Free Car P...

Job Description

                             Customer Service Assistant

Job Title

Customer Service Assistant

Department

Operations

Grade

L2

Reports to

Facilities Co-ordinator

Staffing
Responsibility

No

Organisation

Attached

JOB PURPOSE:
Provide a vibrant and high quality customer service by undertaking a wide range of duties. Provide
information and support to users and ensure all trust venues are safe, secure and well presented.

ORGANISATION CHART:

Head of Operations

Creative Cluster
Manager

Heritage Cluster
Manager

Facilities
Co-ordinator

Facilities
Co-ordinator

Customer Service
Assistants

Customer Service
Assistants

- 1 -

Date JD last reviewed: April 2023
Date of JE Panel: 23/11/16

%

45

PRINCIPAL RESPONSIBILITIES:

1

2

3

4

5

6

7

8

Assist customers in a proactive, friendly and positive manner, with a wide range of
tasks. Signpost customers as required. Assist with and take room bookings, set up
refreshments, set up rooms, carry out retail and programme ticket sales, record
visitor information and ensure all Culture Trust venues are kept safe secure and well
presented.  Assist with preparing buildings for specific events, i.e. exhibitions,
meetings, functions, performances etc. including lifting and carrying equipment.

Undertake financial procedures including cash handling, operating a till and banking
in accordance with the Trust’s financial regulations.

20

 Promote services, programmes and ticketed events and signpost to other services
as appropriate.

Undertake clerical procedures.   Input, add, and amend data to maintain accurate
records, taking into account Data protection legislation.

Support new staff, casual staff and volunteers during their training and probationary
period.

Open and secure all sites as appropriate.

Prepare and maintain buildings for visitors on a daily basis.  Carry out regular
building checks and report any problems relating to the building or equipment,
including health and safety issues.  Carry out basic cleaning duties where required
to ensure areas are kept clean and tidy.  Undertake general maintenance duties as
instructed, in line with procedural guidelines.

Assist with catering facilities as required, including clearing tables, serving hot
beverages, delivering food and operating the till, taking payments and assisting with
cashing up.

5

5

5

5

10

5

Please note these percentages are approximate and should be used for guidance purposes only. They
may vary depending on staffing levels and place of work. This job description is not a definitive list of
tasks – it is designed to give an overall view of the job and not to indicate what the sole requirements
are for the post. Post holders will be required to perform other related duties as assigned.

DIMENSIONS:

Supervisory Management:     Directing volunteers

Financial Resources & Responsibilities:  None

Physical Resources:
•  Appropriate use of Trust ticketing system (Spektrix) under training and supervision of the

Marketing Team.

•  Appropriate use of Trust retail and till systems (Sum-up) under training and supervision of the

Retail Coordinator

Work Ethos:

- 2 -

Date JD last reviewed: April 2023
Date of JE Panel: 23/11/16

Respect colleagues and work together to achieve high standards of customer excellence in all our
work.  Work flexibly and positively to achieve the business objectives of the Trust.

Other:
•  Able to work across Trust sites when necessary to support other teams in order to meet the

business requirements of the organisation.

•  Able to work evenings and weekends as required as part of a shift pattern.

Trust Objective:
Our vision is to be an award winning cultural Trust providing exemplary public engagement with
arts and culture.

Context:
The Culture Trust, Luton is a charity Established in 2008, the Culture Trust, Luton is a vibrant and
progressive independent charity and our mission is ‘to connect communities through culture’. We
do this through our accredited museums, theatres, galleries, creative workspaces and Arts Centre in
Luton. Pre-Covid we attracted over 285,000 visits per annum. We animate five sites: The Hat Factory
Arts Centre, Hat House creative workspace, Hat Works Creative Workspace, Wardown House
Museum & Gallery and Stockwood Gardens & Museum. We present multi-cultural and year-round
programme of events, exhibitions, workshops and performances. We support creative talent and
skills by providing opportunities, platforms and cultural career progression for young people. We
care for a collection of over 2 million artefacts, 1.5 million photographs and maps and hold the most
extensive and complete hat and headwear collection in the UK. We co-produce activity with our
community, Museum Makers volunteers and team of cultural experts

Trust Responsibilities:
Post holder will ensure they deliver against the agreed Trust Responsibilities as set out in the Team
Responsibilities Grid at all times.

Trust Standards:
Post holder will o...