Visitor Services Host - Retail, Admissions and Zoo Town

Working at London Zoo is a truly unique opportunity where no two days are the same, and where your work directly helps support wildlife conservation. Our Retail Sales Assistants play a key role in creating unforgettable moments for visitors by delivering outstanding customer service and enhancing their overall experience.

You’ll gain wide-ranging, hands-on experience across the Zoo, working in a diverse set of fast-paced visitor-facing environments including Admissions boxes, the Main Shop, Penguin Beach (with opportunities to support the penguin feed), Tiny Giants, Visitor Welcome, Membership, Zoo Town, multiple kiosks, including the Reptile Kiosk, our seasonal attractions, and our busy exit shop.

This role is offered on a fixed-term contract from March to September 2026. As our zoos are open seven days a week, you will work on a rota basis that includes weekends and bank holidays. We aim to balance operational needs with personal flexibility, so you’ll receive advance notice of your shifts to help you plan your time.

You will also need to be available to work on Friday evenings between 5pm and 11pm during June and July to support our popular Zoo Nights events, including assisting at the marshmallow fire pits.

The working day typically starts at 8.30am, with the latest standard finish being 9pm outside of Zoo Nights. Shift lengths vary, ranging from 6-hour shifts to 7.5-hour shifts.

 Key Responsibilities:  

• Product & Zoo Knowledge: Develop and maintain an up-to-date understanding of all retail products, promotions, and zoo activities and be prepared to share this with our visitors. 
• Customer Service Excellence: Deliver excellent customer service by warmly welcoming visitors, confidently answering questions, and promoting and selling admission tickets, car parking, group bookings, promotions, memberships, and experience products to help create a memorable visit.
• Product Management: Maintain product levels across all areas by replenishing locations, processing deliveries, and communicating stock problems. 
• Department Targets: Play an active role in ensuring departmental sales targets are consistently met. 
• Flexible Support: Provide flexible support by assisting with and operating across all areas that the Visitor Service team remote retail sites, including occasional pop-up shops outside London Zoo.