Visitor Experience Assistant

Visitor Experience Assistant

Warm and welcoming hospitality is at the heart of what we offer, and we are dedicated to delivering excellence in hospitality to our visitors. We are passionate about exceeding our visitors’ expectations and providing the best experience. We currently have the opportunity for another ‘Someone Special’ to join our small and versatile Visitor Experience team!

• Are warm and welcoming with a permanent smile!
• Have a proactive, positive and highly flexible attitudeEnjoy meeting people and relate well to all backgrounds and ages
• Are considered, patient, empathic and calm
• Have the confidence to challenge and deescalate unwelcome behaviour
• Can take ‘in the moment’ responsibility for security, evacuation, first aid, mental health support and safeguarding
• Are robust – to deal with the unexpected and weather all weathers (we are open all year round!)
• Can learn about and promote our site – its history, architecture, art, grounds, hospitality, music and retail offerings – answering visitor questions and delivering engaging guided tours of the Abbey church
• Have experience of serving customers in a retail environment and processing payments
• Enjoy variety, the unexpected, and being kept busy and active, spending the day moving around site in a diverse array of duties including greeting coach parties, welcoming visitors to our Abbey church and Monastic Way exhibition, cleaning in the church, assisting the Sacristan with preparation for religious services, preparing the church for concerts and ushering for them (with the benefit of hearing them yourself!), litter picking in our car park and serving in our gift shop We want to hear from you!
  • • • • Full training, including first aid certification, will be provided but existing qualification is desirable.
        • Experience in customer service is essentialwith extensive experience in a similar setting an advantage.
        • Experience with, or an interest in learning to use, equipment and technology for occasional live streaming of services would be an advantage.
        • Applicants must identify how their experience and skills link directly to our requirements.
  We’re looking to fill this role as soon as possible, so please don’t delay in applying to avoid disappointment!For more information, or to request an informal discussion about the role, please contact us.

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