Customer Experience Committee Member

Job Description

Customer Experience Committee Member

Background

The Riverside Group Limited (TRGL) is looking to recruit someone who has the knowledge and experience set out in the person specification. The successful candidate will take up a place on the Committee for an initial three-year term with the possibility of a second three-year term.

About Riverside Governance

The TRGL Board is the senior governance body within Riverside and sets the mission, strategy, corporate and business plans and policy for the Group as well as overseeing performance against these.

The work of the Board is supported by seven committees. The powers of committees are delegated by the Board and set out in the Terms of Reference of the committees.

About Riverside

Riverside is a group of complementary businesses driven by a clear social purpose, with a not-for-profit charitable housing association at its core.

Established over 95 years ago, we remain driven by a deep sense of social purpose, providing a range of homes and wider support services for a diverse community of people across England and Scotland.

The Riverside Group is a sector-leading national housing association group:

• owning over 75,000 homes, putting us in the top ten English housing association groups by size.

• operating across a national footprint, with ‘weight’ in London, the North-West, the East Midlands, the East Coast and Scotland.

• being the nation’s largest housing association provider of supported housing.

• with secure financial foundations: £680 million annual turnover, £5.2 billion assets.

Our Corporate Plan for 2023-2026 entitled Forward Together, sets out our three-year strategy. The Plan follows our merger with One Housing Group and comes at a time of stronger regulation across our sector. There is an increased emphasis on consumer regulation through a refocused Regulator of Social Housing and a more muscular Housing Ombudsman, a new regime for building safety and the strengthening of the CQC and Ofsted regimes applying to some of our care and support services.

The key objectives under our Corporate Plan are:

• Warm and safe, decent homes

• Trusted customer services

• Support through the cost-of-living crisis

• Leadership in care and support

• New homes, better places.

We are currently developing a new Corporate Plan for 2026-2031.

The successful candidate joining the Committee will provide leadership and help to shape how Riverside delivers on those objectives, whilst also expanding their own skills and experiences.

About the Role

We are looking for a non-executive Committee Member to join our Customer Experience Committee.

As a Housing Association, it is essential that our governance community promote and champion Riverside’s values, vision and social purpose. Customers are at the heart of everything that we do, and Committee members must be committed to work in the best interests of our current and future residents and customers.

Terms and Conditions

The total time commitment is estimated at 7 days per year which includes four formal Committee meetings per year (variously in person nationwide, and via Microsoft Teams), members ...

High Intensity Therapist (Female Applicants Only) 0043

• Location
• West London (Hybrid)
• Salary
• £38,000 - £40,000 per annum (£30,400 - £32,000 per annum, pro-rated)
• Application Deadline
• Monday, February 2, 2026
• Job Profile
• Job Profile document
  
  
• Vacancy Type
• Part Time / Permanent
• Job Summary
• About the role

  This is a senior clinical role at Women and Girls Network (WGN), supporting the delivery and development of our Clinical Services. The postholder will ensure high-quality, survivor-centred, trauma-informed and culturally responsive therapeutic support for women and girls who have experienced violence.

  Integrated within WGN’s Safeguarding Hub, the role focuses on supporting survivors with complex and high-risk needs, including those experiencing suicidality and self-injurious behaviour. The postholder will provide high-intensity clinical interventions, contribute to crisis triage and safeguarding, and support safe, integrated pathways of care across the organisation.

  Job description

  As the High Intensity Therapist, you will:

  • Support the day-to-day delivery and development of WGN’s Clinical Services.
  • Provide specialist therapeutic support to survivors at crisis point, including work around suicidality and self-harm.
  • Conduct risk assessments and develop survivor-led safety plans.
  • Participate in the Safeguarding Hub duty rota, providing triage, crisis response and safeguarding coordination.
  • Work closely with multi-disciplinary teams to ensure holistic, trauma-informed pathways of care.
  • Provide oversight and consultation on high-risk cases.
  • Contribute to safeguarding processes, multi-agency working and MARACs.
  • Maintain high standards of clinical governance, documentation and ethical practice.
  • Support monitoring, evaluation, service improvement and staff learning.

  For full details, please see the attached job profile document.

  Competencies

  We'll assess you against these competencies during the selection process:

  • Safeguarding (Holistic and Trauma-Informed Response)
  • Duty System, Triage & Crisis Response

  When responding to competency questions, if you do not have direct experience, please state this clearly. Then explain what you would do if you were in that scenario, so we can understand your thought process and approach.

  Closing date and interviews

  This vacancy closes at 9am on Monday 2 February 2026, with first stage interviews to follow in the week commencing Monday 9 February 2026.

  Shortlisted candidates will be required to prepare a 10-minute presentation. Full details and guidance for this task will be provided after shortlisting.

  Important note on use of AI

  We understand that AI tools can be helpful in organising thoughts and reflecting on experiences. However, the information you submit should be a genuine and accurate reflection of your own skills, knowledge, and lived experience. We encourage you to ensure your application is written in your own voice, drawing directly from your experiences and motivations.

  Please note that applications or submissions that appear overly reliant on AI-generated content, or do not clearly reflect your own voice and experience, may affect your overall interview scoring.

• Benefits

• At WGN, we are committed to supporting our employees' well-being, professional growth, and work-life balance. Our comprehensive benefits package includes:

  Financial Benefits
  • Bike Loan Scheme – Provided by Green Commute Initiative
  • Pension Scheme – Enrolment into Aviva pension scheme from day one
  • Charity Worker Discounts – Access to exclusive discounts
  • Death in Service Benefit – Life assurance, including Virtual GP access and additional services
  Health & Wellbeing Benefits
  • Eye Care Support – Contribution towards eye tests and glasses for VDU users
  • Enhanced Sick Pay – Based on length of service
  • Employee Assistanc...

Consultant – Proposal Writer(s), Latin America and Caribbean (LAC) Region

Description

Background:

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Purpose / Project Description:

The Proposal Writer(s) will work closely with the Mercy Corps LAC region team, which supports humanitarian and development programming across countries and islands in Latin America and the Caribbean. Mercy Corps is currently operational in Colombia, Guatemala, Haiti, and in various jurisdictions across the Caribbean (including Jamaica, St. Kitts and Nevis, St. Lucia, the US Virgin Islands, and others), with ambitious goals to expand its programmatic footprint in Central America and beyond in the coming years. The Proposal Writer will play a critical role in bolstering the LAC region’s aggressive business development efforts, by assisting various country teams with the execution of high-quality proposals in response to requests for proposals and notifications of funding opportunities by various institutional, multilateral, and private donors. The Consultant(s) will act as lead writer(s) for concept notes, full proposals, or cost modification proposals.

The Proposal Writer(s) will be tasked with working closely with Mercy Corps country offices, the LAC regional team, and global teams to design and develop competitive proposals based on field research, consultations with key internal and external stakeholders, input from technical and business development experts, and a thorough design process.

Consultant Activities/Deliverables:

Responsibilities will include:

• Work with country/regional teams and global technical experts to develop strong technical designs.

• Develop initial log frames/results frameworks and participate in technical design sessions as requested.

• Work in close collaboration with proposal Team Lead and other team members to set deadlines and hold team members accountable to proposal development deadlines and production of key deliverables.

• Write drafts of key technical sections, respond to feedback, and produce quality final drafts for submission.

• Potentially travel to country offices and field locations to participate in design sessions, information gathering activities, and collaborate with proposal team members and country team colleagues, as required.

Timeframe / Schedule: 

Up to 90 days at a time, informed by NOFO/RFP launches and proposal deadlines beginning in January 2026.

The Consultant will report to:

Deputy Regional Director, LAC Region

The Consultant will work closely with:

LAC Technical Director, LAC Regional Vice President, global Institutional Donor Engagement team members, LAC Country Directors, Directors of Programs, LAC Regional Team, Global Technical Advisors and Program Quality Advisors, consortium partners and peer organizations, as appropriate.

 

Application Process:

Please submit a cover letter and CV. Cover letter should include a list of past proposals including donor, value and if awarded. Applications will be reviewed on a rolling basis.

Required Experience & Skills:

• 5-10 years of experience in program design and proposal development in a wide variety of sectors and geographic locations, with a special emphasis in Latin America and the Caribbean.

• At least 2-3 years’ experience in field-based program and staff management, with relevant regional knowledge.

• Proven experience developing winning proposals, especially for US and European institutional donors, multilateral donor agencies, and private philanthropy donors.

• Proven ability to work productively with a wide variety of stakeholders to run both participatory processes and also meet tight deadlines with an emphasis on producing quality products.

• Strong negotiation skills and experience developing consortia and multiple-partnership arrangements ...

Job
Overview

Overview

We are seeking to build a talent pool of highly experienced music practitioners and educators to join LIPA as Visiting Professionals across a range of music specialities. These roles support the delivery of teaching, learning and assessment across undergraduate and postgraduate provision and contribute to a dynamic, inclusive and industry-informed learning environment.

Visiting Professionals at LIPA bring current professional practice into the classroom, studio and rehearsal space, supporting students to develop creative, critical and professional skills aligned with contemporary music industries.

Please see the attached job advert for further information about the role and the specialisms we are looking for.

How to Apply

Please submit a professional CV including professional experience and areas of specialism to recruit@lipa.ac.uk by Friday 27 th February 2026.

Join Our Open Day

We will be holding an open day for Music VP’s who are interested in working at LIPA on Friday 17th April 2026 from 1pm-4.30pm. This is an opportunity to meet music staff, discuss opportunities to work at LIPA as a Visiting Professional and have a tour of our facilities. The Open Day will be held on site at the Liverpool Institute for Performing Arts (LIPA), Mount St, Liverpool, L1 9HF. If you would like to attend, please email Jamee Catterall, HR Administrator with your full professional CV to reserve your place (j.catterall@lipa.ac.uk) by 31^st March 2026.

Our Commitment to Equal Opportunities

As an equal opportunity’s employer, LIPA is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We are committed to working together to create an inclusive environment that offers equitable opportunities for all, pursuing our vision to be a leading vocational training institution.

As part of our Strategic Plan for 2023-2026 we are seeking to increase the diversity within our community and would particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups, people with disabilities and those identifying as female, non-binary or transgender.

LIPA - a registered charity No. 1001565.

View All Vacancies

Staff Clinician in Exotic Species and Small Mammal Medicine and Surgery

Beaumont Sainsbury Animal Hospital

Location:  Camden (King's Cross, London)Salary:  £53,188 to £68,063 Per Annum Including London Weighting Fixed Term / Full Time Closing Date:  23.59 hours GMT on Sunday 15 February 2026Interview Date:  Wednesday 25 February 2026Reference:  CSS-0354-25

Staff clinician in Exotics Species and Small Mammal Medicine and Surgery (Fixed Term – 6 months)

We are pleased to offer an exciting 6-month opportunity for a Staff Clinician in Exotic Species and Small Mammal Medicine and Surgery, starting July 2026. The successful candidate will join our dynamic Exotics team, primarily based at the Beaumont Sainsbury Animal Hospital on our Camden campus, with occasional duties at the Queen Mother Hospital for Animals at our Hawkshead campus.

This position is ideal for a clinician with strong experience in managing a wide range of exotic pets and a genuine enthusiasm for teaching final-year veterinary students during their Exotics rotation. The role also includes participation in the out-of-hours emergency rota.

The Beaumont Sainsbury Animal Hospital is the first opinion small animal teaching hospital with a specialist exotics referral service for the Royal Veterinary College. You will enjoy a role providing high quality, patient focussed care by assisting with day-to-day hospital management planning, alongside the clinicians, residents, interns and students to ensure continued clinical care standards are met. We offer a generous reward package and benefits including:

• 30 days annual leave pro rata, plus Bank Holidays and Concessionary days, paid CPD days, free access to the RVC online CPD catalogue and a very impressive pension scheme.
• Free membership to the on-site fitness centre
• On site café and restaurant
• Job satisfaction from providing first-class veterinary care to our local community.
• The warm glow from helping vet students develop lifelong skills.
• A great working environment with highly qualified and friendly staff

Potential applicants wishing to discuss this position informally are encouraged to contact Dr. Joanna Hedley (Head of Exotics Service) email: jhedley@rvc.ac.uk

Further details:   

We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

New Year, New Role – are you looking for an opportunity to make a real difference?

Our vision at Thurrock and Brentwood Mind is of a society that promotes and protects good mental health for all, and that treats people with experience of mental distress fairly, positively, and with respect – we won’t give up – and our valued employees bring this vision to life.

The Sanctuary located in Thurrock provides a safe place for individuals experiencing an emotional or mental health crisis. We offer practical and emotional support in a warm, welcoming and friendly environment.

Do you have significant experience of working with service users with mental health problems/applying person-centred approaches, coupled with flexibility, resilience and a passion to support service users to achieve positive life changes? If you would like to be part of our recovery focused and empowering Crisis Services, we want to hear from you! Join us – with your help, we can make an even greater impact.

Download the Job Description & Person Specification

Thurrock and Brentwood Mind is a successful independent registered charity, helping to improve the lives of people with mental health problems. We are affiliated to national Mind, and we are proud to be part of a network of over 100 local Mind organisations.

Our vision is of a society that promotes and protects good mental health for all, and that treats people with experience of mental distress fairly, positively, and with respect.

Our Charity Values are at the heart of everything we do:Respect – put people firstIntegrity – do the right thingCollaboration – stronger togetherEvolve – keep learning and adaptResponsible – own it and find creative solutions

We are Investors in People accredited and value the people that bring our vision to life via competitive salaries, 35 days annual leave (pro-rata/increase with service), pension scheme, access to discount schemes (inclusive of corporate gym membership and a Blue Light Card), ongoing support, training and development opportunities, Employee Assistance Programme via Bupa, a family ‘feel’ team working environment and flexibility to support a healthy work/life balance. We are also a Mindful Employer, and are proud to champion the lived experiences and unique perspectives of our employees and volunteers.

This post comes under the terms of Mind’s Equal Opportunities Policy. To ensure that our workforce reflects the diversity of our service users as well as the communities that we live and work within, we encourage and welcome applications from all sections of the community.

This post is exempt under the Rehabilitation of Offenders Act.  Any provisional offer of employment made will be subject to receipt of a satisfactory Disclosure and Barring Service (DBS), to include an annually renewed DBS Update Service subscription.

Job Reference:

1680

Location:

Somerset

Hours of Work:

14.8 hours per week (part-time)

Salary:

£28,884 - £31,698 FTE per annum

Contract Type:

Permanent

Closing Date:

13 Feb 2026

Play Therapist
Service: Family Action Domestic Abuse Healing and Empowerment Counselling Service North Somerset
Location: Office Based – Weston-Super-Mare (tbc) with travel across North Somerset
Hours: 14.8 hours per week (part-time)
Salary: £28,884 - £31,698 FTE per annum (£11,553.60 - £12,679.20 per annum for part-time, 14.8 hours per week)
Contract type: Permanent

Family Action & the Role’s Impact
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

Family Action delivers a wide range of projects for victims/survivors of domestic abuse. This is an exciting opportunity to join the new Adult and Children counselling team specialising in counselling survivors of domestic abuse, with a trauma-informed approach. The contract is based in North Somerset working with all people within the community.

Main responsibilities
The Play Therapist will deliver trauma-informed, developmentally appropriate play and creative therapy to children from birth, children and young people, and young adults up to 25 with additional needs, referred by partner agencies for those impacted by domestic abuse. The role focuses on early intervention, attachment, emotional wellbeing, recovery and resilience, working closely with parents/carers and multi-agency professionals.

We are seeking candidates who are passionate about addressing violence against girls and women and are committed to intersectional work. Our play therapists should excel in managing clinical risks, conducting assessments, and handling confidential information with sensitivity.There will be 3 hours per month of paid clinical supervision plus line management supervision with the Clinical Service Manager.

Main Requirements (for details check the job description and person specification):
• You will be a qualified and registered Play Therapist with experience of working with infants, children and young people, including those with additional or complex needs.
• You will be confident working with families affected by domestic abuse, able to build safe therapeutic relationships, manage clinical risk and contribute positively to a trauma-informed service.
• You will be client-centred, reflective in practice and committed to equality of access, dignity and inclusion for all service users.
• You will be an accredited by BAPT or PTUK.
• You will bring experience of managing complex interventions and service models focused on trauma and promoting resilience.
• The post holder should be committed to continued professional development and have an exceptional knowledge of underpinning theories of practice models and interventions and their application.
• You will have a strong track record in quality, performance, and safeguarding. With a client-facing approach, you will be passionate about engaging our service users in all aspects of our work including co-production.
• This role will be office-based in North Somerset with travel across the area and potentially include one evening and weekend shift per week.
• Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced with Children’s Barred List DBS Check

What will we offer you?
We’ll offer you a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. All roles in Family Action are open to a discussion about possible flexible working options, subject to business needs, and all new starters will have the right to make a flexible working request from day one of employment. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. You will join teams of established, supportive and high-performing services and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and fam...

Are you ready to make a real difference by helping people reduce their reliance on emergency care services?

Do you want to help people navigate complex health and social care systems? Are you passionate about reducing unnecessary emergency service use and improving lives? As a

• Supporting individuals with complex needs to reduce their use of A&E, 999, and mental health services.
  
• Building strong relationships with health, social care, and emergency service partners.
  
• Creating personalised support plans and co-producing exit strategies with service users.
  
• Attending multi-disciplinary meetings and advocating for service users across agencies.

• Experience in casework across mental health, substance use, or other community-based services.
  
• Strong communication and coaching skills to influence and support vulnerable individuals.
  
• Confidence in managing safeguarding concerns and working independently.
  
• Emotional intelligence, resilience, and a commitment to inclusive practice.

This role covers Preston Park, Coldean, Moulsecoomb, Portslade, Hove, Rottingdean, and Lewes areas, supporting patients of Brighton General Hospital.

Interested? The closing date for applications is 23.59 on Thursday 22nd January 2026.

• Flexible working:Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Learning & Development:A range of career & learning opportunities.
• Discounts:Blue Light Discount Card, Tickets For Good & employee benefits platform..
• Wellbeing Support:Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work:Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Together, we are the world's emergency responders

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

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    IT Infrastructure Engineer

    Walk Wheel Cycle Trust

    42,323 per year (pro rata)

    Bristol

    Full-time

    1st February 2026

    About the role

    Team: Resources

    As the IT Infrastructure Engineer, you will look after the organisation’s IT systems every day. This includes both on‑premise systems and cloud‑based systems. You will also handle advanced technical support when issues are escalated.

    Another key part of your job is helping to plan and deliver IT projects.

    What You’ll Be Doing

    • Provide technical support and carry out daily maintenance on the organisation’s IT systems and applications
    • Act as the technical lead for IT projects that support the organisation’s overall IT strategy
    • Handle complex technical issues that the IT support team cannot resolve
    • Lead the setup, maintenance, and administration of the organisation’s hardware, software, and core systems

    This role is ideal for someone who enjoys working on complex IT projects with a small, dedicated team, and engaging in advanced IT trouble-shooting and problem-solving. There will be opportunities to explore and implement new technologies as we migrate physical systems to the cloud.

    About you

    We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.

    • Proven experience maintaining and supporting complex IT infrastructure, both in the cloud and on-premises.
    • Microsoft Azure/365
    • Windows Server 2016, 2019, 2022 & 2025
    • VMWare ESXi
    • Veeam Backup & Replication
    • Disaster recovery
    • Networking & VPN technologies
    • Ability to install, set up and maintain IT server and network hardware
    • Ability to install, update, and maintain firmware and software
    • Experience identifying, reducing, and managing cyber security risks
    • Experience working on tasks that are part of a wider project or programme
    • Experience of the ITIL framework, change management and Agile working

    Additional Information

    • Application deadline: 23:59, 01 February 2026
    • Interviews will be held via Microsoft Teams during the week of 16 February 2026. To apply, please complete our online application form.

    Why work for us?

    At Walk Wheel Cycle Trust, you'll be part of a movement to make it easier for people to walk and cycle.

    We're all here to change things. You'll be part of an incredible community of talented, passionate, creative problem solvers all working together to change things for the better.

    We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.

    You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.

    We believe including everyone is central to who we are and what we want to achieve. We welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.

    You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.

    What we offer

    Wellbeing

    • 28 days leave per annum plus bank holidays for full-time working.
    • Ability to buy an extra week of annual leave (pro rata for part-time staff).
    • Staff volunteer days.
    • 24/7 free, impartial and confidential support service.
    • We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes.

    Financial

    • Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust.
    • Bike, computer and season ticket loans.
    • Discount benefits.
    • London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London).
    • Death in service benefit – 3 times annual salary.

    Family-friendly

    • Enhanced maternity and paternity pay.
    • Flexible Working practices (full-time hours are 37.5 per week, Monday - Friday).

    Download role description

    Su...