PAUL'S PLACE (SOUTH WEST)
13,333 per year
Paul’s Place Hub, Shire Way, Yate, Bristol
Part-time
Job Description Title: Community Café Development Officer (part time position) Reports to: Day Opportunities Coordinator / Head of Operations Hours: Based: Initially 16 hours raising to 21 hours per week Paul’s Place Hub, Shire Way, Yate, Bristol Renumeration: £12.21 per hour or £13,333 per annum Terms: Permanent position, 28 days annual leave entitlement plus bank holidays (based on a full-time equivalent, this will be pro rata for part time work), occasional weekend and evening working on a rota basis DBS Status: Enhanced DBS with appropriate barred checks ROLE PURPOSE We are looking for a caring, reliable, and motivated individual to take full responsibility for setting up and running our small community café. You will play a key role in managing the café’s daily operations and supporting disabled adults to assist with tasks including food prep and front of house. The café will start with a simple menu and limited opening hours, with the intention of growing as the project develops. The emphasis will be on building a community café in partnership with Paul’s Place members. MAIN DUTIES Responsibilities To support preparation for opening the community café, initially 1 – 2 lunchtimes a week with a view to increasing the opening hours longer term Lead on the delivery of basic food preparation and baking sessions for Paul’s Place members, in collaboration with the Day Opportunities Coordinator and Support Workers To work with the members to produce food to sell in the café Prepare and serve a limited range of hot and cold drinks and light refreshments (e.g. tea, coffee, toasties, sandwiches, cakes) Take overall responsibility for the day-to-day running of the café, including setup, service, and closing To work with the Day Opportunities Coordinator and the Volunteer Development Officer to plan the involvement of members in running the Café Support and work alongside adults with disabilities, encouraging participation in suitable café tasks Maintain a clean, safe, and welcoming environment at all times, adhering to health and hygiene regulations Ensure all members engaged in food preparation have accessed relevant training e.g. Food hygiene certificate Manage stock levels, place orders as needed, and ensure proper storage and rotation of supplies Handle basic record-keeping, including income, expenses, and daily logs Develop positive relationships with customers and community members to foster an inclusive, community-driven atmosphere Work collaboratively with the wider team to expand café hours and offerings over time • Ensure compliance with health and safety regulations • Ensure all equipment is kept in a working safe order General duties Attend line management supervision, team meetings and annual appraisal. Attend mandatory training and refresher sessions, as well as other relevant staff development/ learning sessions. All staff may be asked to undertake other duties and responsibilities as determined by the CEO or Board of Trustees. PERSON SPECIFICATION Experience 1 2 3 4 2 Knowledge 1 Experience of working in an environment that supports people with disabilities to build their skills and to volunteer, ideally within a café setting Experience in a café, hospitality, or similar customer-facing role Experience of preparing food in a café’ environment and understanding the food hygiene standards which apply Experience of risk assessing and working within health and safety requirements Understanding of (or willingness to learn about) the needs of people with disabilities Basic food hygiene certificate or willingness to learn Skills 1 Ability to keep accurate records 2 Problem solving skills and the ability to think creatively 3 Excellent communication and interpersonal skills including verbal and written skills 4 Proactive and able to use own initiative, working with minimal supervision. Essential (E) / Desirable (D) E E E E E E E E E E 5 A calm, friendly, and patient manner with the ability to work independently, take initiative, and problem-solve E
PAUL'S PLACE (SOUTH WEST)
38,250 per year
Paul’s Place Hub, Shire Way, Yate, Bristol, BS37 8YS
Full-time
Job Description Title: Head of Operations Reports to: Chief Executive Officer Hours: 37 hours per week Renumeration £38,250 Based: Paul’s Place Hub, Shire Way, Yate, Bristol, BS37 8YS Responsible for: Day services delivery teams. Terms: Permanent Contract, 28 days annual leave which includes 3 days for the Christmas shut down, plus bank holidays (based on a full-time equivalent), Occasional weekend and evening working will be required. DBS Status: Enhanced DBS with appropriate barred checks ROLE PURPOSE The Head of Operations is responsible for overseeing Paul’s Place Day Opportunities services and leading on the development and implementation of new services and projects, including a service supporting individuals with a Learning Disability and / or Autism. The Head of Operations will lead on the organisations efforts to ensure Paul’s Place members have the best possible life and the best possible support; and will utilise a practice leadership model with the Day Support team to ensures that the needs of our members are always at the centre of all we do. MAIN DUTIES Leadership and Management • To work closely with the CEO and senior management team to ensure a consistent approach to leading and managing staff and volunteers at Paul’s Place. • To be responsible the Day Opportunities Coordinator, the Volunteer Development Officer, the Community Café Development Officer and two part time Caretakers. line management of for • To be responsible and take the lead for delivering health and safety for the organisation, employees, and service delivery, including writing risk assessments. • To ensure the development of person-centred support (including person communication techniques and strategies, positive behaviour support and active support) centred planning, • To lead on identifying and planning around areas for staff learning and development and team building opportunities, including across teams. • To always work within a practice leadership model to develop and maintain good staff support to ensure the emphasis is on the quality of life for the individual member. Doc. JD Head of Operations Author: LW Date/Version: October 2025 Organisational Responsibilities Service Delivery, Quality Assurance, Monitoring and Evaluation Relationship Management Service Development • To be part of the senior management team providing cover and service continuity, including being able to step into the operational role as required. • To deputise in the absence of the CEO and contribute to the wider management of Paul’s Place, taking a key leadership role internally and externally. • To work in accordance with Paul’s Place values, mission and strategic plan. • To ensure the smooth running of the Paul’s Place daily service and work with the Day Opportunities Coordinator to ensure that ratios are met, and the support needs of our members are met. • To work closely with the Safeguarding Manager to increase the numbers of members using the day facility. • To work with the Safeguarding Manager on the changing needs of members and any safeguarding concerns that arise. • To contribute to the governance of Paul’s Place including working with the CEO on annual review of policies and procedures. • To collaborate with external organisations to increase the opportunities available to members and to promote inclusion. • To ensure that Paul’s Place adheres to a ‘safety-first’ culture and that all safeguarding policies and procedures are always met and that all team members are up to date with any changes. • To oversee data collection and performance monitoring systems, ensuring services are meeting targets, preparing reports to funders, CEO, and the Board of Trustees. • To oversee risk management of all service delivery and ensure that all operational staff are up to date with any changes in health and safety and are always working safely. • To adhere to the Professional Boundaries Policy and ‘live out’ the values (inclusive, encouraging, empowering, caring and friendly) • To develop professional relationships with staff, volunteers, service users, Trustees, carers and management colleagues. • To be responsible for developing effective, professional relationships with commissioners, funders, partners and other voluntary sector partners. • To represent Paul’s Place at key local and national external meetings and events when the CEO is unable to. • To oversee the improvement and ongoing development of Paul’s Place services. • To identify new service development opportunities, with the involvement of Members, in line with Paul’s Place strategic and business plans. • To work closely with the CEO and Fundraising Manager on funding applications when required. Doc. JD Head of Operations Author: LW Date/Version: October 2025 Resource Management Strategic development • To lead on identifying areas where increasing placement and volunteer involvement will be of benefit and working with key stakeholders to implement this. • To monitor the financial performance of services, in conjunction with CEO and Finance Manager • To be responsible for the facilities budget, ensuring prudent spending in line with the needs of the charity. • To work with the CEO, Board of Trustees, stakeholders, funders, partners, and service users members to develop Paul’s Place strategic vision and development plans. • To work with the senior management team to identify new opportunities for innovation and service development and develop these into new services. General duties • Attend line management supervision, team meetings and annual appraisal. • Keep up to date with issues and developments within the disability community. • Attend mandatory safeguarding training and refresher sessions, as well as other relevant staff development/ learning sessions, and undertake research to fulfil the requirement of the post. • Commitment to adhere to & implement the policies and procedures of Paul’s Place. • Work pro-actively to involve Paul’s Place members in all aspects of the charity. • To work closely as part of a team with Paul’s Place staff, trustees & volunteers with a solution focused, person-centred approach. • To work on your own initiative, often under pressure, with and at times, without supervision. • All staff may be asked to undertake other duties and responsibilities as determined the CEO or Board of Trustees. Doc. JD Head of Operations Author: LW Date/Version: October 2025 Person Specification EXPERIENCE Essential (E) / Desirable (D) How assessed 1 2 3 4 5 6 7 8 Experience and understanding of working using a practice leadership model and managing a team. Experience of health and safety compliance Experience of risk management and assessment Experience of safeguarding issues relating to adults deemed at risk Demonstrable experience of working in a multi-disciplinary, person-centred way. Experience of developing and delivering services with disabled adults. Demonstrable experience of working in the care sector Experience and competent in using IT systems including Microsoft office 365 KNOWLEDGE 1 Knowledge of quality assurance, compliance and self- assessment Knowledge of CQC and other regulatory bodies Knowledge and understanding of disability and the challenges that disabled people face in line with knowledge of equality and diversity. A thorough understanding of social care work and the principles of solution focused work Knowledge of and understanding the principles and practice of budget management 2 3 4 5 SKILLS 1 2 3 4 Patience and ability to remain calm in a crisis Ability to understand and write complex reports for a variety of audiences. Ability to absorb legal and procedural information Excellent communication skills including strong observational and listening skills. Ability to negotiate, mediate and interpret on behalf of others QUALIFICATIONS 1 Relevant social care qualification with a minimum of 5 years post qualifying experience 5 E E E E E E E E E E E E E E E E E E A/I I I I I I A/I A/I A/I I I I A/I I I I/A I A Doc. JD Head of Operations Author: LW Date/Version: October 2025
Job Description
Title:
Support Worker
Reports to:
Day Opportunities Coordinator
Remuneration:
£23,627
Hours:
37.5 hours per week
Monday – Friday 9:00 am - 4:30 pm.
Based:
Paul’s Place Hub, Shire Way, Yate, BS37 8YS
Permanent Contract, 28 days annual leave which includes 3 days for the
Terms:
Christmas shutdown, plus bank holidays (based on a full-time equivalent), Occasional weekend
and evening working will be required.
DBS Status:
Enhanced DBS with appropriate barred checks
ROLE PURPOSE
To provide support to the individuals who use the services of Paul’s Place (Members) through
supporting the delivery of various projects, activities and services including our new service for
young adults with a learning disability and/or autism. The role is to ensure that Members meet their
outcomes and that their support needs are met (as outlined in keyworker meetings and support
plans) and that you promote Members right to make informed choices and to exercise control when
it comes to their own lives and outcomes. You will be an enthusiastic compassionate person with a
positive can-do attitude and a willingness to work as part of a team.
MAIN DUTIES
Organisational
Responsibilities
1
• To support and assist the Day Opportunities Coordinator in providing
support worker cover for all Paul’s Place projects, activities and
services.
• To work with Members to enable and empower them to increase
their independence through their day support programme.
• To support Members on the evening programme.
• To lead on specific activities, or projects and contribute to the day
facility programme as part of a team and independently.
• To be an assigned ‘Key Worker’ to a number of Members supporting
them to take the steps to achieve the things that they want to
through Paul’s Place services and by supporting Members to set and
meet their outcomes. Completing all appropriate paperwork relating
to their plan.
• To always model a caring, compassionate, and patient persona
working with Members to encourage and empower them.
• To support Members to participate in Paul’s Place service, projects,
and activities, including practical support where required. Always
focusing on building Members skills and independence. This will
include projects and activities both on and off site.
• To support Members with personal care where required and always
with dignity and being led by the individual that you are helping.
• To support the delivery of meals to Members, where necessary,
adhering to all food hygiene standards and assisting Members who
need support at mealtimes.
• To support the physical ‘set up’ of all Paul’s Place services this will
include the cleaning and sanitisation as part of infection control.
• To support Members on short breaks throughout the year, this
involves travelling and providing overnight support.
• Contribute to individual support plans for Members.
• Encourage the active participation and involvement of Members in
activities.
• Encourage and support Members to participate in developing and
leading on Paul’s Place activities and projects, where suitable, in
line with their interests and personal goals.
• To work in a creative and solutions focused way through sharing
ideas for service development and improvement, in line with
Members needs and wishes.
• Work with the whole Paul’s Place team to maintain a healthy and
safe day facility for Paul’s Place Members working in a ‘safety first’
culture.
• Raise any welfare concerns to the Safeguarding lead.
• To read and adhere to all risk assessments, policies and procedures
for Members and general use.
• To complete all necessary paperwork in a professional and timely
manner.
Service Delivery,
Quality Assurance,
Monitoring and
Evaluation
Relationship
Management
• To develop professional relationships with staff, volunteers,
Members, Trustees, and management colleagues.
• To adhere to the Paul’s Place Professional Boundaries Policy and
‘live out’ the Paul’s Place values (inclusive, encouraging,
empowering, caring and friendly)
General duties
• Attend line management supervision, team meetings and annual
appraisal.
• Keep up to date with issues and developments within the disability
community.
• Attend mandatory safeguarding training, manual handling and
refresher sessions, as well as other relevant staff development/
learning sessions.
• To support fundraising activities during evenings and/or weekend
activities.
• All staff may be asked to undertake other duties and responsibilities
as determined by the CEO or Board of Trustees.
Person Specification
2
EXPERIENCE
Essential (E) /
Desirable (D)
How
assessed
I
I
I
I
I
I
I
I
I
I
I
A
A
I
A
Experience of support work, either as a paid worker or
volunteer
Experience of supporting individuals with personal care
and practical support
Experience of supporting adults with learning disabilities. E
E
E
3
KNOWLEDGE
1
Knowledge of risk assessing and working within a health
and safety regulated environment
Knowledge of safeguarding policies and procedures
particularly in connection to adults deemed at risk
Knowledge and understanding of the disability and the
challenges that disabled people face in line with
knowledge of equality and diversity.
Knowledge of working with individuals to agree support
plans
Proven skills and ability to carry through tasks to a
deadline
Problem solving skills and the ability to think creatively
Excellent verbal and written communication skills
Good listening skills and ability to empathise with others
Car driver and able to use your own vehicle for work
purposes
Basic knowledge and confidence in using IT
SKILLS
1
6
QUALIFICATIONS
1
NVQ Level 2 in Health and Social Care or equivalent
experience
Good English and Maths
E
E
D
D
E
E
E
E
E
E
E
E
1
2
2
3
4
2
3
4
5
2
3