Head of Operations

Job Description

Title:

Head of Operations

Reports to:

Chief Executive Officer

Hours:

37 hours per week

Renumeration

£38,250

Based:

Paul’s Place Hub, Shire Way, Yate, Bristol, BS37 8YS

Responsible for:

Day services delivery teams.

Terms:

Permanent Contract, 28 days annual leave which includes 3 days for the
Christmas shut down, plus bank holidays (based on a full-time equivalent),
Occasional weekend and evening working will be required.

DBS Status:

Enhanced DBS with appropriate barred checks

ROLE PURPOSE
The Head of Operations is responsible for overseeing Paul’s Place Day Opportunities services
and leading on the development and implementation of new services and projects, including
a  service  supporting  individuals  with  a  Learning  Disability  and  /  or  Autism.  The  Head  of
Operations  will  lead  on  the  organisations  efforts  to  ensure  Paul’s  Place  members  have  the
best possible life and the best possible support; and will utilise a practice leadership model
with the Day Support team to ensures that the needs of our members are always at the centre
of all we do.

MAIN DUTIES
Leadership and
Management

•  To work closely with the CEO and senior management team
to  ensure  a  consistent  approach  to  leading  and  managing
staff and volunteers at Paul’s Place.

•  To  be  responsible

the  Day
Opportunities Coordinator, the Volunteer Development Officer, the
Community  Café  Development  Officer  and  two  part  time
Caretakers.

line  management  of

for

•  To be responsible and take the lead for delivering health and
safety for the organisation, employees, and service delivery,
including writing risk assessments.

•  To  ensure  the  development  of  person-centred  support
(including  person
communication
techniques  and  strategies,  positive  behaviour  support  and
active support)

centred  planning,

•  To  lead  on  identifying  and  planning  around  areas  for  staff
learning  and  development  and  team  building  opportunities,
including across teams.

•  To always work within a practice leadership model to develop
and maintain good staff support to ensure the emphasis is on
the quality of life for the individual member.

Doc. JD Head of Operations

Author: LW

Date/Version: October 2025

Organisational
Responsibilities

Service Delivery,
Quality
Assurance,
Monitoring and
Evaluation

Relationship
Management

Service
Development

•  To  be  part of  the  senior  management  team providing  cover
and  service  continuity,  including  being  able  to  step  into  the
operational role as required.

•  To deputise in the absence of the CEO and contribute to the
wider management of Paul’s Place, taking a key leadership
role internally and externally.

•  To work in accordance with Paul’s Place values, mission and

strategic plan.

•  To  ensure  the  smooth  running  of  the  Paul’s  Place  daily
service and work with the Day Opportunities Coordinator to
ensure  that  ratios  are  met,  and  the  support  needs  of  our
members are met.

•  To work closely with the Safeguarding Manager to increase

the numbers of members using the day facility.

•  To  work  with  the  Safeguarding  Manager  on  the  changing
needs  of  members  and  any  safeguarding  concerns  that
arise.

•  To  contribute  to  the  governance  of  Paul’s  Place  including
working  with  the  CEO  on  annual  review  of  policies  and
procedures.

•  To  collaborate  with  external  organisations  to  increase  the
opportunities available to members and to promote inclusion.
•  To ensure that Paul’s Place adheres to a ‘safety-first’ culture
and that all safeguarding policies and procedures are always
met  and  that  all  team  members  are  up  to  date  with  any
changes.

•  To  oversee  data  collection  and  performance  monitoring
systems,  ensuring  services  are  meeting  targets,  preparing
reports to funders, CEO, and the Board of Trustees.

•  To  oversee  risk  management  of  all  service  delivery  and
ensure  that  all  operational  staff  are  up  to  date  with  any
changes in health and safety and are always working safely.
•  To adhere to the Professional Boundaries Policy and ‘live out’
the  values  (inclusive, encouraging,  empowering,  caring  and
friendly)

•  To develop professional relationships with staff, volunteers,
service  users,  Trustees,  carers  and  management
colleagues.

•  To  be  responsible  for  developing  effective,  professional
relationships  with  commissioners,  funders,  partners  and
other voluntary sector partners.

•  To represent Paul’s Place at key local and national external

meetings and events when the CEO is unable to.

•  To  oversee  the  improvement  and  ongoing  development  of

Paul’s Place services.

•  To identify new service development opportunities, with the
involvement of Members, in line with Paul’s Place strategic
and business plans.

•  To work closely with the CEO and Fundraising Manager on

funding applications when required.

Doc. JD Head of Operations

Author: LW

Date/Version: October 2025

Resource
Management

Strategic
development

•  To lead on identifying areas where increasing placement and
volunteer involvement will be of benefit and working with key
stakeholders to implement this.

•  To  monitor  the  financial  performance  of  services,  in

conjunction with CEO and Finance Manager

•  To be responsible for the facilities budget, ensuring prudent

spending in line with the needs of the charity.

•  To work with the CEO, Board of Trustees, stakeholders,

funders, partners, and service users members to develop
Paul’s Place strategic vision and development plans.
•  To work with the senior management team to identify new
opportunities for innovation and service development and
develop these into new services.

General duties

•  Attend  line  management  supervision,  team  meetings  and

annual appraisal.

•  Keep  up  to  date  with  issues  and  developments  within  the

disability community.

•  Attend  mandatory  safeguarding

training  and  refresher
sessions,  as  well  as  other  relevant  staff  development/
learning  sessions,  and  undertake  research  to  fulfil  the
requirement of the post.

•  Commitment  to  adhere  to  &  implement  the  policies  and

procedures of Paul’s Place.

•  Work pro-actively to involve Paul’s Place members in all

aspects of the charity.

•  To  work  closely  as  part  of  a  team  with  Paul’s  Place  staff,
trustees & volunteers with a solution focused, person-centred
approach.

•  To work on your own initiative, often under pressure, with

and at times, without supervision.

•  All staff may be asked to undertake other duties and
responsibilities as determined the CEO or Board of
Trustees.

Doc. JD Head of Operations

Author: LW

Date/Version: October 2025

Person Specification

EXPERIENCE

Essential (E) /
Desirable (D)

How
assessed

1

2
3
4

5

6

7
8

Experience and understanding of working using a practice
leadership model and managing a team.
Experience of health and safety compliance
Experience of risk management and assessment
Experience of safeguarding issues relating to adults
deemed at risk
Demonstrable experience of working in a multi-disciplinary,
person-centred way.
Experience of developing and delivering services with
disabled adults.
Demonstrable experience of working in the care sector
Experience and competent in using IT systems including
Microsoft office 365

KNOWLEDGE
1

Knowledge of quality assurance, compliance and self-
assessment
Knowledge of CQC and other regulatory bodies
Knowledge and understanding of disability and the
challenges that disabled people face in line with knowledge
of equality and diversity.
A thorough understanding of social care work and the
principles of solution focused work
Knowledge of and understanding the principles and practice
of budget management

2
3

4

5

SKILLS
1
2

3
4

Patience and ability to remain calm in a crisis
Ability to understand and write complex reports for a variety
of audiences.
Ability to absorb legal and procedural information
Excellent communication skills including strong
observational and listening skills.
Ability to negotiate, mediate and interpret on behalf of
others
QUALIFICATIONS
1

Relevant social care qualification with a minimum of 5 years
post qualifying experience

5

E

E
E
E

E

E

E
E

E

E
E

E

E

E

E
E

E

E

A/I

I
I
I

I

I

A/I
A/I

A/I

I
I

I

A/I

I

I
I/A

I

A

Doc. JD Head of Operations

Author: LW

Date/Version: October 2025