Service Manager

Mission statement

Together with people who have experienced mental health challenges, we provide quality services and support that reduce stigma and promote positive mental health and wellbeing.

Job details

Job title

Service Manager for Active Monitoring and Mental Health Link Worker Services

Location

Stratford-upon-Avon with regular travel across Warwickshire and Worcestershire.

Salary

£34,500

Hours

37 hours per week

Job type

Permanent

About the services:

The service manager will be responsible for the Active Monitoring and Peer Support Worcestershire Services.

Active Monitoring is an early intervention programme of five face-to-face sessions, working in partnership with GPs to refer patients directly to a Supported Self Help Practitioner within the GP surgery as soon as they present with symptoms of anxiety and panic attacks, anger, depression, low self-esteem, stress, feeling alone and bereavement.

Mental Health Link Workers are based within the Worcestershire Peer Support Service. Our qualified mental health link workers facilitate a number of 10-week peer support groups across Worcestershire. These groups are designed to enable service users to share their experiences, and listen to those of others, in a safe and confidential setting. Our current groups are in Redditch, Evesham and Kidderminster.

About the role

The Service Manager will lead and oversee a portfolio of mental health and wellbeing services across Coventry, Warwickshire and Worcestershire. Reporting to the Head of Operations, the postholder will be responsible for ensuring services are delivered safely, effectively and in line with contractual requirements, quality standards, and organisational policies and key performance indicators (KPIs). The Service Manager will provide leadership and supervision to staff and volunteers, support service development, and build effective relationships with commissioners, delivery partners and stakeholders. They will be responsible for driving continuous improvements, maintaining high standards of safeguarding and governance, and ensuring services achieve positive outcomes for the people who use them.

Key responsibilities

Lead, manage and provide clear direction in the development and delivery of high-quality services within your defined contract area(s) of responsibility.
Accountable for planning efficient and effective staffing to ensure optimal service delivery.
Lead the local team to achieve all performance targets, and ensure that all quality, monitoring and reporting requirements, both internal and external, are in place and met, including high quality casework allocation and management
Ensure people using the service are actively engaged in the support planning process including setting and agreeing outcomes, exit strategy and managing expectations with procedures in place to actively refer individuals onto appropriate services.
Responsible and accountable for all data used or collected within the services to be in-line with SWWM data protection, confidentiality policy and procedures and information governance.
Attend and participate in team and organisational meetings and training as appropriate.
Ensure disciplinary matters, grievances and whistle blowing issues are dealt with promptly and professionally in accordance with organisational procedures in liaison with HR.

Essential requirements

Excellent leadership skills to motivate and inspire staff, volunteers and build resilient teams.
Experience of working in the voluntary sector.
Experience of marketing and promoting services.
Strong communication and interpersonal skills with the ability to work constructively with a diverse range of people across all levels.
Significant experience of developing and leading a strong performance and outcomes focused culture.
Working knowledge and understanding of: –
- Key issues/service provision in mental health.
- Impact evaluation and practical approaches to monitoring progress against objectives and outcomes
A willingness to be flexible and attend meetings outside normal working hours
Have a full, clean driving licence and access to transport

What we can offer you

The following are just some of the benefits that Coventry and Warwickshire Mind offer its employees:

Working culture –based on core values of trust, honesty, inclusivity, enabling, effective and an unapologetic drive for excellence for children and young people.
Annual leave –25 days plus bank holidays plus an extra day for every two completed holiday years.
Wellbeing day– 1 day, per holiday year, to be used to take care of your own mental health and wellbeing.
Life insurance policy –Coventry and Warwickshire Mind are covered by a Life Insurance policy. The death in service payment is 2 x gross salary (tax free).
Employee development –Active encouragement not only to assist performance in the current role but also for the benefit of personal development via various means. Access to Coventry and Warwickshire Mind CPD training and opportunities to access external CPD training.
Flexible working –A range of options available for all employee’s dependant on role and responsibilities.
Pension –Minimum 5% employee and 3% employer contribution, with an ethical investment policy option.
Sick pay –On completion of a 6-month probationary period,Coventry and Warwickshire Mind employees will be eligible to a period of paid sick leave.

Mandatory questions

If you are submitting a CV, you MUST include answers to the following questions (these can also be found on our application form):

Do you have any unspent convictions or conditional cautions?
If yes please give details of date(s) of offence(s), nature of offence(s) and sentence(s) passed.

Are there any restrictions regarding your employment in the UK, e.g., do you require a work permit? If yes, please provide details. (Please note, we cannot offer work sponsorship)

Are you the partner or relative of anyone currently connected with Coventry and Warwickshire Mind (either as a volunteer, service user or employee)? If yes, please confirm their name and project, if known.

Do you hold a UK driving license?
You will be required to have appropriate business insurance on your vehicle to enable you to travel across Coventry, Warwickshire and Worcestershire as part of the requirements of this role

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Closing date: Monday 22nd June 2026

Interview date: TBC

Reference: LK AMSM 22.6

For an application form and full job description, please use the links below:

Only successful applicants will be notified. We reserve the right to close the application window early and without notice should a suitable number of applications be received.

Coventry and Warwickshire Mind values diversity and difference. We welcome applicants from all sections of the community, particularly under-represented groups and people with lived experience of mental health issues.

Coventry and Warwickshire Mind is a leading mental health service provider and an equal opportunities employer.

Coventry, Warwickshire & Worcestershire Mind

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