Service Manager
Service Manager
Mission statement
Together with people who have experienced mental health challenges, we provide quality services and support that reduce stigma and promote positive mental health and wellbeing.
Why join us?
Are you passionate about making a difference to the lives of people who experience mental health challenges?
Would you like to be a part of a reputable, inclusive and enabling organisation?
Our vision is of a society that promotes good mental health for all and that values, as equals, people who experience mental health challenges.
Come join our dynamic and motivated Safe Haven team supporting individuals across Coventry, Warwickshire and Worcestershire!
We look forward to receiving your application.
About the service
Community-based, non-clinical crisis intervention and emotional support for people struggling to cope or feeling distressed or overwhelmed.
Coventry, Warwickshire and Worcestershire Safe Haven operates from 6pm-11pm every day of the year to provide non-clinical support approaches, aimed at reducing immediate distress to those at risk of self harm, suicide or experiencing trauma.
The service adopts a person-centred trauma-informed approach to work directly with individuals. Support options are available flexibly and include a blend of face-to-face, group and telephone.
About the role
The post holder will be responsible for the development, promotion, and operational management of a portfolio of Safe Haven services and will take direct responsibility for the day-to-day management and development of designated services that fall within the Coventry, Warwickshire and Worcestershire Safe Haven provision, ensuring that the services are meeting the requirements of their contracts.
As well as leading and supporting staff within Coventry, Warwickshire and Worcestershire Mind’s Safe Haven service, you will plan, co-ordinate and manage day to day service delivery, setting clear standards and targets, monitoring work quality and providing case management and supervision to designated staff.
The post holder will help to promote and encourage a culture that works towards empowerment, recovery and will also value equality and diversity and proactively targets achieving levels of independence appropriate for each person who uses the service
There is an emphasis that the Service Manger will work regular shifts in line with Safe Haven’s opening hours (6pm-11pm), and so someone flexible to work both the day and evenings when necessary.
Key responsibilities
- To be responsible for the operational management of Coventry, Warwickshire and Worcestershire Safe Haven provision.
- To be responsible for the development of specified services and the necessary tools and resources to ensure that these services are effective and successful.
- To actively encourage good practice to ensure the highest possible standards of creative interventions through regular team meetings, supervision, support of staff and monitoring of service delivery.
- To ensure appropriate levels of cover by overseeing the production of a regular rota for specified services.
- To be responsible for the line management of designated staff, carrying out probation reviews and providing regular recorded supervision and annual appraisals.
- To manage crisis situations in consultation with the Head of Operations and staff team, in line with the procedures of Coventry, Warwickshire and Worcestershire Mind.
- To participate in regular, out of hours on call responsibilities, providing direct cover and backfill when required.
Please see the Job Description at the bottom of the page for a full list of responsibilites.
Essential requirements
- Proven track record of line management/leadership.
- Sustained experience of working in a mental health setting and/or health and social care or equivalent organisational setting.
- Effective project management and development experience.
- Experience of delivering mental health crises support services.
- Excellent communication skills, verbal, non-verbal and written.
- Excellent computer skills.
- Min NVQ Level 4 in Social Work or equivalent and/or actively working, or a commitment to working towards, the essential qualification.
- Must have access to a vehicle with the ability to travel to venues across Coventry, Warwickshire and Worcestershire (with valid business insurance).
What we can offer you
The following are just some of the benefits that Coventry, Warwickshire and Worcestershire Mind offer its employees:
- Working culture –based on core values of trust, honesty, inclusivity, enabling, effective and an unapologetic drive for excellence.
- Annual leave –25 days plus bank holidays plus an extra day for every two completed holiday years.
- Wellbeing day– 1 day, per holiday year, to be used to take care of your own mental health and wellbeing.
- Life insurance policy –Coventry, Warwickshire and Worcestershire Mind are covered by a Life Insurance policy. The death in service payment is 2 x gross salary (tax free).
- Employee development –Active encouragement not only to assist performance in the current role but also for the benefit of personal development via various means. Access to Coventry, Warwickshire and Worcestershire Mind CPD training and opportunities to access external CPD training.
- Flexible working –A range of options available for all employee’s dependant on role and responsibilities.
- Pension –Minimum 5% employee and 3% employer contribution, with an ethical investment policy option.
- Sick pay –On completion of a 6-month probationary period, Coventry, Warwickshire and Worcestershire Mind employees will be eligible to a period of paid sick leave.
Mandatory questions
If you are submitting a CV, you MUST include answers to the following questions (these can also be found on our application form):
- Do you have any unspent convictions or conditional cautions?
If yes please give details of date(s) of offence(s), nature of offence(s) and sentence(s) passed. - Are there any restrictions regarding your employment in the UK, e.g., do you require a work permit? If yes, please provide details. (Please note, we cannot offer work sponsorship)
- Are you the partner or relative of anyone currently connected with Coventry, Warwickshire and Worcestershire Mind (either as a volunteer, service user or employee)? If yes, please confirm their name and project, if known.
- Do you hold a UK driving license?
You will be required to have appropriate business insurance on your vehicle to enable you to travel across Coventry, Warwickshire and Worcestershire as part of the requirements of this role
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Closing date: Monday 10th August 2026
Interview date: Week commencing 24th August 2026
Ref: LK SHSM 10.8
For an application form and full job description, please use the links below:
Only successful applicants will be notified. We reserve the right to close the application window early and without notice should a suitable number of applications be received.
Coventry, Warwickshire and Worcestershire Mind values diversity and difference. We welcome applicants from all sections of the community, particularly under-represented groups and people with lived experience of mental health issues.
Coventry, Warwickshire and Worcestershire Mind is a leading mental health service provider and an equal opportunities employer.