We’re currently recruiting a Facilities & Compliance Coordinator to oversee the upkeep, safety, and compliance of KEMP Hospice’s facilities and operations.

Job title: Facilities & Compliance Coordinator

Role Overview:

Part time | Permanent | 24 hrs per week (ideally over 5 days per week) between the hours of 9:00am – 5:00pm, Mon – Fri | £16,848 per annum (FTE: £26,325.00) | Based in Kidderminster with travel to all retail sites | Closing date: 05/10/2025

Why KEMP?

Based in the heart of the Wyre Forest, KEMP Hospice has been providing compassionate care and support to people affected by life-limiting illness and bereavement for over 50 years. We offer end-of-life care, counselling, and emotional support—completely free of charge—to adults, their families, and carers for as long as they need it. We stand by their side in our day hospice, in their homes, or virtually, during some of life’s most challenging moments.

At KEMP, we pride ourselves on being a great place to work and volunteer. We prioritise the well-being of our staff and volunteers, promoting a collaborative environment and healthy work-life balance. With flexible working options and a range of employee benefits shaped by the needs of our team, you’ll be joining an inclusive, values-driven organisation where people matter.

About You

You’ll be organised, practical, and confident juggling competing priorities. You take pride in keeping things safe, tidy, and running smoothly—and understand the importance of accurate records, clear communication, and proactive problem-solving.

You’ll be comfortable working independently, but thrive in a small, collaborative team where flexibility and mutual support matter. You’ll bring professionalism, a hands-on approach, and a genuine commitment to doing things properly.

What We Offer:

Fantastic team where everyone is welcomed and empowered to give their best
Supportive management – keen to develop you
30 days annual leave + bank holidays, increasing with long service
Discount schemes including Blue Light Card
Increased employer pension contribution
Company sick pay
Bereavement leave
Enhanced maternity leave
Enhanced paternity leave
EAP: confidential financial, legal, wellbeing & mental health support
Opportunity to buy and sell holiday
Free eye tests
Death in service benefit
Opportunities for flexible working from day one
Family friendly policies
Free Will writing service
Staff events

Purpose of the Post:

To coordinate and oversee the upkeep, safety, and compliance of KEMP Hospice’s facilities and operations. The role holds responsibility for statutory health & safety, fire compliance, facilities records, audits, and the coordination of routine and reactive maintenance across all sites.

A critical part of the role is maintaining all compliance paperwork, inspection logs, and facilities documentation to ensure that evidence of due diligence is always available, up to date, and ready to present during inspections or audits. This underpins the safety of the environment and supports our regulatory obligations.

As part of the People & Operations Team, the postholder will manage the development and maintenance of the compliance section within our HRIS system (Vantage), deliver training, carry out minor maintenance tasks, and support broader operational activity. Flexibility to assist with People Team tasks (e.g. absence cover or project support) is essential, with the same reciprocal support provided in return.

Main Duties & Responsibilities:

Health & Safety and Fire Compliance:

Maintain and regularly review KEMP’s Health & Safety Policy and procedures in line with HSE, CQC, and local authority requirements.
Act as the named Fire Safety Coordinator for hospice premises.
Develop, manage, and update the health & safety and fire compliance section of Vantage, ensuring key documents, risk assessments, training logs, and audit records are up to date and accessible.
Deliver relevant training sessions (e.g. fire safety, COSHH awareness, compliance refresher sessions).
Coordinate and report on regular site inspections and audits; support departments to address any actions arising.
Maintain oversight of a wide range of compliance checks, including:
- Fire alarms, extinguishers, and fire drills
Emergency equipment (e.g. lifeline and heart start kits)
Wheelchairs, ladders, water quality and asbestos
PAT testing, fixed wiring, and servicing schedules
Support shop-based teams and managers with fire safety records and follow-up actions.
Monitor compliance with COSHH regulations, ensuring risk assessments and safety data are in place and relevant staff are trained.
Recruit and monitor First Aiders and ensure first aid boxes are regularly stocked.
Ensure health & safety signage is current, appropriate, and in place at all sites.

Facilities Coordination and Assurance:

Coordinate facilities tasks across all KEMP sites, supporting a safe, clean, and functional environment for all team members, patients, visitors, contractors, and customers.
Act as the first point of contact for all site-based maintenance issues, logging requests, and arranging suitable contractor attendance for reactive and planned maintenance.
Undertake basic handyperson tasks where appropriate, e.g. touching up paintwork, fixing locks, handles, and minor furniture repair, changing door codes and replacing signage, hanging noticeboards and adjusting desks, cupboards, or fittings etc.
Maintain comprehensive and accurate documentation for all statutory inspections, checks, servicing schedules, and facilities records. Ensure these are organised, accessible, and kept fully up to date to meet audit and inspection standards.
Manage the facilities compliance log and asset register.
Monitor and file certificates, reports, and insurance documents from external contractors and service providers.
Provide assurance to senior leaders by producing clear evidence of compliance and due diligence across all areas.
Advise on waste storage and transportation arrangements in line with regulations.

Risk Management and Assurance Reporting:

Maintain and review a centralised log of clinical, office, and retail risk assessments.
Log and monitor incidents, near misses, and accidents; support investigations and organisational learning.
Produce compliance reports, dashboards, and summary updates for the CEO, SLT, and Board.
Monitor compliance KPIs and contribute to the organisational risk register.
Keep up to date with relevant legal and regulatory changes; share updates with the SLT and Fire, Health & Safety Group.

Cross-Team Working:

As part of the People & Operations Team, provide flexible support across functions, including assisting with HR or operational tasks during periods of high workload, holiday, or project delivery.
Participate in organisation-wide initiatives, working collaboratively to improve systems, training, and culture across KEMP.

Person Specification:

Essential

Experience

Experience in a health & safety or facilities coordination role
Experience managing statutory records and audits
Experience using a compliance or asset management system (e.g. Vantage)

Skills & Abilities

Strong organisational and record-keeping skills
Excellent written and verbal communication
Proficient in Microsoft Office and confident with digital systems
Ability to manage multiple tasks and compliance deadlines
Able to produce clear, concise reports for senior leadership

Knowledge

Working knowledge of HSE regulations, fire safety, and risk management
Understanding of compliance requirements such as RIDDOR, COSHH, PAT testing, and Legionella
Awareness of policy and training record requirements

Qualifications

IOSH Managing Safely or equivalent (or willingness to achieve)
Willingness to complete relevant refresher or system training (e.g. Vantage)

Personal Qualities

Discreet, professional, and trustworthy
Proactive and solutions-focused
Able to work independently while supporting the wider team
Committed to the values and mission of KEMP Hospice

Desirable

Experience

Experience within a health, hospice, education, or not-for-profit setting
Experience preparing for regulatory inspections

Skills & Abilities

Ability to train others in safe systems of work
Experience developing procedures or improving compliance processes

Knowledge

Understanding of CQC standards and governance frameworks
Awareness of environmental or sustainability best practices

Qualifications

NEBOSH General Certificate (or equivalent certification/experience)
Fire Safety or First Aid at Work qualification

Personal Qualities

Interest in continuous improvement and safe working cultures

Disclosure & Barring

This role is subject to an enhanced check with the Disclosure and Barring Service due to lone/unsupervised working and access to all areas of the organisation, including areas where vulnerable people may be present.

Job Types: Part-time, Permanent

Pay: £16,848.00 per year

Expected hours: 24 per week

Work Location: In person

How to apply:

Please apply for this position online via Indeed.

Closing date for all applications is: Sunday 5th October 2025

Please note: KEMP Hospice reserves the right to close this vacancy early if sufficient applications for the role are received.

KEMP HOSPICE

1 role available

Job title: Facilities & Compliance Coordinator

Role Overview: