VACANCY INFORMATION PACK

LEAD DIGITAL EXHIBIT TECHNICIAN

Closing Date: Sunday 10 May at 11pm

Provisional Interview Date:
W/C Monday 18 May (1st stage on Teams, 2 nd
stage in person)

OUR MISSION AND VALUES:

At the Science Museum Group, we make it our mission to Inspire Futures. Our talented and dedicated colleagues are guided by five values that encapsulate simply what we’re all about:

– we think big , pushing the limits of what’s possible;

– we challenge ourselves to reveal wonder ;

– we use our passion, expertise and creativity to share authentic stories;

– we aim to ignite curiosity in our audiences and our colleagues; and

– we take pride in being open for all

LEAD DIGITAL EXHIBIT TECHNICIAN

Location: Science Museum, London

Contract Type: Permanent

Salary: £43,369 per annum

Department: Technical Services

Hours: 36 hours per week

Reports to: Digital Experiences Technology Manager

Date: April 2026

ABOUT THE ROLE:

The Technical Services Department provide specialist expertise across the Science Museums galleries, exhibitions and public events spaces. Covering on- gallery AV, digital and IT design and long -term maintenance support, the Digital Exhibit Team supports an ambitious programme of activities and high - quality visitor experiences.

In this role you will lead an operationa l maintenance team, ensuring galleries and exhibits are performing, and responding to reactive issues. As well as day to day operations, you will deliver a programme of planned maintenance, looking ahead at future investment needs and lead on improvements to interactive exhibits and key infrastructure with security at the forefront.

WHAT YOU WILL BE DOING:

• Line manages 4 Digital Exhibit Technicians, planning their daily activities to ensure the operational needs of the department are covered, building performance and training development plans.

• Leading on AV, digital and IT improvement works for galleries, identifying impactful areas for improvement and effectively utilising expertise within the team to deliver.

• Writing and delivering a planned maintenance schedule for gallery systems, developing lifecycle management plans and collaborate on the implementation of effective asset management.

• Working closely with the Systems Design team to ensure new technology is fit for purpose and maintainable.

• Reviewing and producing technical documentation for both new and legacy galleries ensuring information is up to date.

• Reviewing and writing Health & Safety processes to ensure operational work is planned with safety in mind.

• Carrying out a share of gallery “switch - on” duties, including diagnosing and repairing exhibits, conducting safety checks and ensuring the galleries are ready for visitors.

• Working closely with digital and technology teams across the group to share best practices and coordinate joint initiatives.

• Champion health and safety across all activities, setting clear expectations, promoting best practice and supporting a positive safety culture.

• Working as part of a wider operational team covering an onsite 7:30am 7-day rota, working 1 in 3 weekends and providing occasional out of hours support.

• Continuously demonstrate inclusive behaviours, valuing everyone’s contribution, and promoting a culture of openness

• As a colleague at SMG, you will learn about our Health and Safety Policies , procedures and risk assessments , allowing you to take care of your own personal safety and that of others.

You may be required to participate in SMG’s incident response and business continuity arrangements, helping us ensure the organisation’s preparedness and resilience.

WHAT YOU BRING TO THE TEAM:

• Thorough knowledge and proven experience working with a wide range of AV hardware and systems.

• S trong level of ICT literacy with experience working with Windows, Mac and Linux operating systems.

• Practical experience of AV distribution over IP systems, such as NDI or Dante.

• Practical experience of working with AV control systems, such as Q - SYS or Crestron.

Experience planning and delivering small projects.

• Great people skills, be comfortable supervising small teams and contractor works.

• S trong written skills, able to produce written reports and technical documentation.

• A willingness to uphold high standards of health and safety practice

You will have:

• A values -driven approach and passion for contributing to an open and inclusive organisation.

SOME THINGS YOU NEED TO KNOW :

• The shifts are mainly 07 :30 to 15 :45, with some between 10 :00 to 18 :15. One in three weekends working and a share in Bank holidays.

Evening work will be required ad hoc to support Museum events.

• Occasional visits to other SMG sites may be required to support national projects.

Science Museum Group is legally required to ensure that all prospective employees have the right to work in the UK before their employment starts. If you do not have this but believe you are eligible for sponsorship or able to work with us through any other route, please contact us to check before starting an application.

SMG will request either a basic or enhanced criminal record check for the successful candidate, depending on the requirements of the role. W e will consider every applicant on a case - by - case basis.

SMG recognises the social model of disability which states that people are disabled by barriers in society, not their impairment or difference. We want you to have the best possible chance at interview, please let us know if there's anything we can do to m ake things more accessible for you.

• SMG will support any eligible applications to ‘Access to Work’, a government scheme which helps disabled employees meet additional access related costs at work.

HOW TO APPLY!

Interested? We welcome your application. You can apply for this position via our Careers site. Please upload an up -to-date version of your anonymised CV** and answer the following question in the Supporting Statement section of the application form.

YOUR SUPPORTING STATEMENT

Describe how your skills and experience make you suitable for the role of Lead Digital Exhibit Technician.

**A CV ( curriculum vitae ; otherwise known as Resume) will be required. If you need further guidance about creating and a CV, please visit: https://nationalcareers.service.gov.uk/careers - advice/cv - sections

HOW WE CAN SUPPORT YOU:

• We’d love to hear from you. If you have any questions about the role specifically , please contact please contact our Talent Acquisition Team via email.

If you need assistance to complete your application or attend an interview, for example due to a disability, or would like to talk to us about what we can do to support you through this process, please contact us by email or by calling 01904 685 750 (Monday -Friday, 9 -5) .

• Find out more about what it’s like to work at Science Museum Group, answers to frequently asked questions and how to find our offices (including when attending interviews) here .

We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger an d better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.

VACANCY INFORMATION PACK

Science Museum Group

1 role available