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- London
- Technology
- Permanent
This role offers a competitive package, hybrid working (1 day a week in the London office, typically Thursday), 28 days holiday a year plus Bank Holidays and 11% pension from the second year!
Salary £84,000 - £97,000 per annum
About the role
We are looking for an experienced technical leader, team leader and people manager to co-lead a cross functional, mission oriented product squad. This role is perfect for people who love building high performing teams and staying close to technology with an element of hands-on contribution (~30% of time), and leading successful delivery.
- As part of thePublishing Infrastructure & Experience squadyou will be working on the technology that is at the heart of Which?'s technology platform. Our content publishing and web presentation platform serves millions of users per month. It's an exciting time, we are transforming our approach to content and data to ensure that we can support the 2030 goals for Which?
- You will be working on the content and data pipelines on which the rest of the engineering teams rely. Performance, reliability and scalability will be some of your favourite words. We are using OpenSearch and event driven architectures on AWS so experience in those areas will be super helpful. The focus is on backend engineering providing APIs and data for other squads to use. Knowing “what good looks like” in API design and experience in building performant APIs will be really useful.
- We want teams to develop faster with our content platform. As TLM, you will be selecting a suitable architecture and determining how we get there incrementally.
- The stack is Typescript, NodeJS or NextJS, React, OpenSearch, AWS
Primary responsibilities will be:
- Team Leadership. Collectively establish a Product Vision for your domain and a strategy to bring your vision to life via daily collaboration with peers including Product Managers, Design Leads, Delivery Managers, User Research, and Experiment Managers. You will set ambitious OKRs for your team and own delivery of impact.
- Tech Leadership. Work with engineers to establish a technical vision and strategy that enables (and in some cases informs) the product vision. Guide the team to make good technical decisions that are aligned with squad objectives and longer term ambition. Able to operate hands-on (30% of the time) at a Senior Engineer level and set the bar for engineering excellence through software design, code reviews, engineering best practices, and knowledge sharing, whilst appreciating that the primary role is to build a great team and support engineers to succeed.
- People Management. You will support 5-7 engineers in the following areas: understanding challenges and providing support, seeking and giving feedback, establishing plans for professional and career growth and pastoral care
We believe that great Tech Lead Managers have the following characteristics:
- Problem Solver: Your team will be given “problems to solve” or “opportunities to seize” and you will be comfortable leading through uncertainty and ambiguity. You will be an influential member of the team championing a curious product mindset focussing on delivering business outcomes. Commercially minded with experience of driving significant revenues or cost savings through technology & product innovation.
- Practice Evolutionary Architecture: You will guide architectural direction across your domains. Our teams own their software end-to-end and you will be comfortable leading across front-end and back-end (we appreciate you may bias towards one or the other). The architecture is never “done” - it is evolved incrementally in response to our members needs and operating context. Open to all kinds of technology that can be useful and help drive our business forward.
- Multiplier: you will level up engineers in your area through use of standards and modern engineering approaches. Ability to mentor early stage and mid level engineering to Seniors.
- People centric: Truly believes that building an inclusive and collaborative team based environment is a prerequisite for high performance and that this is their primary job. Brings people together to achieve things they never thought possible.
- Strong bias to action: Acts with urgency, breaking large seemingly insurmountable problems into smaller, more manageable problems, that can be validated and executed at pace (days/weeks not quarters)
You will report to an Engineering Manager who supports 3-4 teams.
How might I progress my career?
The Tech Lead Manager sits on our management track and it's common for tech lead managers to progress to become Engineering Managers supporting multiple teams. However, we are very open for Tech Lead Managers to switch to our technical track and focus purely on technical leadership and advance to become a principal engineer (our most senior engineering leadership level)
The interview process for this role involves:-
- Meet one of our Engineering leadership via video (approximately 30 minutes) -
(a) Opportunity for you to learn more about the role, answer any questions you have, and provide some examples of providing technical direction across multiple teams and driving product outcomes through technology. (b) Interview on Team/Product Leadership, Culture and People Management
- Technical Take home Test (Typescript)
- System Design & Technical Interview via Video (90 Mins)
- Squad Fit and Product Mindset via Video Meet (60 mins)
We also have these benefits for you to consider:
- 35 hour working week
- Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
- Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
- Discount site Pluxee which offers large %% off every day shopping and holidays
- Annual Award (depending on employee and company performance)
- Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
- A discretionary death in service benefit provision equivalent to six times your annual salary
- Free access to Which? member content and free access to Which? money & legal helplines
- Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
- Work from (almost) anywhere” for 4 weeks of the year policy
About Which?
We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.
At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.
We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.
As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.
Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.
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- London
- Content
- Fixed Term
This role (FTC 12 months) offers a competitive salary, hybrid working (London office 5- 8 days a month minimum, team office days are Tuesdays and first Thursday of the month), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.
Salary £27,300 - £29,400 per annum
About the role
It's vital that Which? tests the products that matter most to consumers. In this role, you'll play a key part in making that happen. You'll be selecting products for review based on your high quality research on consumer products and the companies operating in them, while working to hard deadlines.
To be considered you need to send us a CV along with a personal statement answering the following question: how does your individual mix of skills make you right for this role and why are you keen to join Which?
Key responsibilities include:
There's a lot riding on getting the choice of products spot on, so the research in this specialist role involves
- Delivering your absolutely accurate final product selections to hard deadlines as other roles will build on your output as part of their core work.
- Defining and applying criteria for including and excluding specific products, so that the choice fits the consumer audience Which? wants to reach which is at the heart of our commercial success.
- Monitoring product categories and recording accurate information about product launches and market trends from robust sources.
- Establishing and maintaining excellent relationships with leading companies, acting as the face of Which at external meetings.
- Working collaboratively and flexibly across the wider department and with international partner organisations to get the very best content involving your work.
- As you gain expertise in your areas, you'll also be able to apply your judgement and analysis to scope our wider coverage as well as spotting potential new content opportunities for both print and online
About you:
- You're able to organise and prioritise work to meet multiple deadlines in a fast-paced publishing environment.
- You'll have an appreciation of how you could use your research experience in this role – whether it's from past work or study. You'll be good at tracking down information and taking a critical look at sources and data.
- You'll be able to routinely deliver work with high standards of accuracy and are comfortable using Excel.
- You can build great working relationships with colleagues and maintain business relationships with external companies.
- You'll be able to spot issues and opportunities and act on them with the wider team.
*** THE TEAM CREATED THIS VIDEO TO SHARE FURTHER INSIGHTS ABOUT THE ROLE ***
The interview process for this role involves:-
A 60 min interview. We plan to interview the week commencing October 20th.
Benefits
We also have these benefits for you to consider:
- 35 hour working week
- Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
- Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
- Discount site Pluxee which offers large %% off every day shopping and holidays
- Annual Award (depending on employee and company performance)
- Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
- A discretionary death in service benefit provision equivalent to six times your annual salary
- Free access to Which? member content and free access to Which? money & legal helplines
- Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
- Work from (almost) anywhere” for 4 weeks of the year policy
About Which?
We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.
At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.
We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.
As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.
Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.
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For more details please see our cookie policy
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These cookies provide enhanced functionality and personalisation, and allow us to run analytics and testing tools. They measure and improve how our website performs, and give us feedback so that we can provide the best experience possible.
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- London
- Advocacy
- Permanent
This role offers a competitive salary, hybrid working (London-based, office day Monday and one other at least), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.
Salary £32,000 - £37,000 per annum
Location: London/Hybrid (2 days per week in office, every Monday mandatory)
About the role
We are looking for an External Affairs Officer to work within our External Affairs team in the Advocacy department. You will help to devise and deliver stakeholder engagement programmes to ensure Which? can influence and is well positioned with key external audiences and contribute to doubling our advocacy impact. You will be influencing some of the biggest household name brands.
Key responsibilities include:
- Responsible for the development and delivery of effective proactive stakeholder engagement strategies with support from the External Affairs Managers.
- Develop relationships with key stakeholders, influencing them to drive positive change for consumers and feed back key learnings from businesses and other stakeholders to help inform, support and shape our wider work as well as to increase awareness and understanding of Which? and gather intelligence.
- Develop and deliver strategies to influence business change in key markets of interest to Which?
- Drive innovation across the External Affairs team, exploring new, innovative ways to engage with stakeholders and influence business change, in line with a “test and learn” approach
- Work effectively with teams across Which? to ensure a collaborative approach regarding engagement programmes with businesses, regulators, and other key stakeholders.
- Manage day-to-day reactive enquiries from stakeholders on Which? editorial work, campaigns and policy areas.
- Manage and attend meetings with stakeholders and support briefings to senior management for engagement with high-level stakeholders across relevant issue areas.
About you:
We're looking for someone who has proven experience and expertise in building relationships and influencing stakeholders to achieve change. You will be able to develop and deliver strategies to achieve positive change for consumers in key policy areas. You will be be able to cultivate a good network of relationships with both internal and external stakeholders and feed intelligence on business and wider stakeholder views into the organisation, alongside analysis of what they mean for consumers and recommendations of activity in response. We are looking for someone who has a keen eye for detail and can work in a fast paced environment with strong verbal and written communications skills.
The interview process for this role involves:-
- A chat with the hiring manager by phone (typically 30 minutes), followed by
- An interview on video (approximately 60 minutes) consisting of values and experience-based competency questions and an interview task
Benefits
We also have these benefits for you to consider:
- 35 hour working week
- Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
- Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
- Discount site Pluxee which offers large %% off every day shopping and holidays
- Annual Award (depending on employee and company performance)
- Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
- A discretionary death in service benefit provision equivalent to six times your annual salary
- Free access to Which? member content and free access to Which? money & legal helplines
- Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
- Work from (almost) anywhere” for 4 weeks of the year policy
About Which?
We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.
At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.
We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.
As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.
Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.
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This website uses cookies to personalise content such as job recommendations and to analyse our traffic. You can choose not to allow some types of cookies: click on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
For more details please see our cookie policy
Manage Consent Preferences
Some cookies are essential for the website to function and cannot be switched off in our systems. They let you do things like log in, move from page to page, and use our interactive tools. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
These cookies provide enhanced functionality and personalisation, and allow us to run analytics and testing tools. They measure and improve how our website performs, and give us feedback so that we can provide the best experience possible.
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- Cardiff
- Commercial
- Fixed Term
There are 4 roles on offer, all offering a competitive salary, hybrid working (1 day per week in the Cardiff office) , 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one (and 11% after this).
35-hour working week between the hours of 8.00am - 8.00pm Monday to Friday and 9.00am - 5.00pm on a Saturday and Sunday. Weekend working is from home and rotation is minimum of 1 in 4 with time off during the week when you work a weekend.
Salary: £27,000 per annum FTE (actual for 9 months is £20,250) plus *bonus
Total Package: £27,000 per annum, made up of a salary of £25,000 and an allowance of £2,000 per annum.
The £2,000 allowance is related to working the shift operating hours shifts across Saturdays and Sundays until 5pm and weekdays until 8pm and is not pensionable. If you are no longer required to work the weekday evening shift (up to 8pm) and the full weekend shift (9am-5pm Saturday and Sunday), this payment will cease.
*Bonus: We have a discretionary (non-contractual) commission scheme which is subject to change. The current scheme means you can also earn up to an additional £3,000 commission per annum.
About the role
As a Member Services Adviser, your role involves supporting our members across multiple channels, including voice, live chat, email, WhatsApp, and Messenger, requiring confidence and adaptability to navigate them seamlessly. You'll provide first-class advice on a wide range of topics, from product reviews and buying guidance to lifestyle services and campaign updates. A key part of the role is identifying members' needs, upselling suitable products or services, and confidently retaining memberships.
Additionally, you'll play a vital role in assisting vulnerable members, offering tailored guidance to help them access and enjoy our products and services effectively. This is a dynamic role where exceptional customer service and strong sales skills go hand in hand to ensure a positive member experience every day.
Key responsibilities include:
- Deliver Exceptional Customer Service:Provide a consistently high standard of personalised support to both new and existing members across various channels, including telephony, email, live chat, and social media. Take ownership of the entire customer journey, from simple enquiries to resolving complaints.
- Meet and Exceed Sales Targets:Achieve individual and team targets through upselling, cross-selling, and retaining members. Focus on conversion rates, loyalty offerings, and proactive engagement with members at risk of cancellation or with lapsed subscriptions.
- Support Vulnerable Members:Offer tailored guidance and assistance to members requiring additional support, ensuring they can fully benefit from Which? products and services.
- Maintain Accurate Records:Record and manage member data effectively, ensuring compliance with GDPR legislation and other service requirements.
- Develop Knowledge and Skills: Take responsibility for your personal growth and performance by participating in coaching sessions, side-by-side feedback, and 1:1 meetings. Maintain a strong understanding of Which? products and services to continuously improve service delivery.
About you:
We're looking for someone who shares our passion for delivering first-class customer service, with the ability to build rapport and develop strong relationships with customers. The ideal candidate will have experience working in a customer service environment, preferably in an office or contact centre setting, and a proven track record of meeting sales and service targets within agreed SLAs. However, if you have transferable customer service skills from a different setting, we'd still love to hear from you.
You'll thrive in a busy team environment, interacting with customers across a range of channels, including telephony, email, live chat, and social media. Experience using various technology platforms is an advantage. Excellent written and verbal communication skills are essential, as is the ability to adapt your style to suit different audiences.
Benefits
We also have these benefits for you to consider:
- 35 hour working week
- Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days*
- Award winning pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
- Discount site Sodexo which offers large %% off every day shopping and holidays
- Annual Award (depending on employee and company performance)
- Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
- A discretionary death in service benefit provision equivalent to six times your annual salary
- Free access to Which? member content and free access to Which? money and legal helplines
- Work from (almost) anywhere” for 4 weeks of the year policy
The interview process for this role involves:-
An initial screening call of 30 minutes with a hiring manager
Assessment Day (if successful at screening call)
A 2 hour assessment that includes an interview focusing on your skills and experience, a role-play scenario and a team exercise.
Assessment will take place at our Cardiff Office 3 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ.
Available slots:
Wednesday October 15th 2025:
- 10 AM – 12PM
- 1 PM – 3 PM
If you are shortlisted, you will receive a follow-up email with instructions on how to select your preferred date and time.
Successful candidates will be required to attend our Cardiff office during their training and onboarding period before moving to hybrid working. This could take around 4 weeks to complete.
About Which?
We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at resourcing@which.co.uk
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on our website.
At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.
We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.
As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.
Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.
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For more details please see our cookie policy
Manage Consent Preferences
Some cookies are essential for the website to function and cannot be switched off in our systems. They let you do things like log in, move from page to page, and use our interactive tools. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
These cookies provide enhanced functionality and personalisation, and allow us to run analytics and testing tools. They measure and improve how our website performs, and give us feedback so that we can provide the best experience possible.
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Before you apply, check out our handy hints and tips
- London
- Advocacy
- Permanent
This role offers a competitive salary, hybrid working, 28 days' holiday (plus Bank Holidays), and an 11% employer pension contribution after one year. We also support a great work-life balance, with flexible working options alongside a full-time 35-hour week.
Location: London/Hybrid: - at least 2 days in the office per week, including every Monday in the office for Advocacy team day
Salary £34,500 - £38,000 per annum
*You will need to submit a cover letter for your application to be considered.*
Be a part of something meaningful
We're looking for a driven and passionate researcher to join the Strategic Insight team at Which? as a Senior Researcher in Policy.
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Our research gets to the heart of consumer issues, our advice is impartial, and our rigorous product tests lead to expert recommendations. We're the independent consumer voice that influences politicians and lawmakers, investigates, holds businesses to account and makes change happen. As an organisation we're not for profit and all for making consumers more powerful.
Advocacy is the core of Which? driving forward our key impact areas (Digital Life, Consumer Rights and Protections, Scams and Money) making life better for consumers now and for the future.
What you'll be doing
We're looking for a Senior Researcher to join our Strategic Insight team. Reporting to the Policy Research Manager, you will lead end-to-end quantitative and qualitative research projects that help us tackle consumer harm and drive change.
This is a varied role, and what you work on will depend on the projects you join - whether from the start or partway through. From day one, you'll be involved in scoping projects with teams across Which? - including Policy and Campaigns. You'll design questionnaires and topic guides, carry out thematic or statistical analysis, and most importantly, pull out the insights - the part where data really comes to life. Working closely with colleagues, you'll bring it all together into a high-quality policy research report or briefing for external publication.
You'll also support the practical side of running projects, such as collecting quotes and managing external agencies, contracts and project timelines. The evidence you generate will directly feed into our policy work, giving it the solid grounding it needs to stand up to scrutiny and make impact.
A quick note: This is a research-focused role. While you'll work in the context of policy and your findings will influence it, you're not expected to be a policy expert (though this is desirable). We have a dedicated team of policy advisors who lead on that part of the process.
You will also:
- Communicate research findings clearly and persuasively, both verbally and in writing
- Build strong, collaborative relationships across Which? and with external partners
- Contribute to a positive, inclusive team culture and help improve how we work
- Show initiative and flexibility, adapting to changing priorities and deadlines
- Bring curiosity and critical thinking to everything you do, always asking what the evidence is really telling us
We're looking for someone who can bring:
- Several years or more research experience designing and delivering quantitative and/or qualitative research projects with a high level of technical proficiency (both methods would be desirable) - ideally in a policy, social or consumer context
- Confidence in developing questionnaires and/or topic guides, and in analysing findings through methods such as statistical technique or thematic analysis
- A knack for drawing out clear, compelling insights from data - bringing these to life through storytelling and narrative and communicating them effectively to a range of audience
- Strong writing skills, particularly in producing high-quality research articles and report for technical and non-technical readers
- Knowledge of research best practice, industry standards, data handling and compliance
- Experience of managing multiple research products concurrently to sometimes tight deadlines
- Great organisational skills, including managing competing priorities and keeping projects running smoothly
- A collaborative approach - able to work closely with colleagues from across research, economists, policy and campaigns, as well as external agencies
- A supportive team spirit - someone who contributes positively to team culture and is happy to help improve the way we work
Benefits
We also have these benefits for you to consider:
- 35 hour working week
- Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
- Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
- Discount site Pluxee which offers large %% off every day shopping and holidays
- Annual Award (depending on employee and company performance)
- Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
- A discretionary death in service benefit provision equivalent to six times your annual salary
- Free access to Which? member content and free access to Which? money & legal helplines
- Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
The interview process
We usually have a two-stage interview process:
- A short phone conversation with a manager (around 30 minutes)
- A longer online interview (via video, 45-90 minutes) including experienced based questions and a role-related task
About us
Which? is the UK's consumer champion. We're not for profile - all our work is about making life simpler, fairer and safer for everyone. Read all about us on our website. We investigate issues that matter to consumers, from scams and data protection to unfair pricing and consumer rights. Our rigorous product tests and impartial advice help millions of people make informed choices.
We're a collaborative, values-driven organisation - brave, caring, rigorous and insightful in how we work together to create positive change.
Inclusion and accessibility
At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.
We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.
As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.
Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.
We also reserve the right to withdraw this advert at any given time due to the number of applications received.
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This website uses cookies to personalise content such as job recommendations and to analyse our traffic. You can choose not to allow some types of cookies: click on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
For more details please see our cookie policy
Manage Consent Preferences
Some cookies are essential for the website to function and cannot be switched off in our systems. They let you do things like log in, move from page to page, and use our interactive tools. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
These cookies provide enhanced functionality and personalisation, and allow us to run analytics and testing tools. They measure and improve how our website performs, and give us feedback so that we can provide the best experience possible.
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- London
- Legal & Corporate Governance
- Fixed Term
This 6 month fixed-term contract role offers a competitive salary, hybrid working (London office with every Tuesday in the office), 28 days holiday a year plus Bank Holidays based on FTE
Salary £63,000 – £69,000 per annum
This role is being offered on a six-month FTC
Location: London/Hybrid (Every Tuesday in the office)
About Group Legal and Governance
In Group Legal and Governance (GLG), we use our expertise to help the organisation make decisions that are right for Which? and consumers.
About the role
The primary purpose of this role is to support and challenge the organisation to make risk-aware decisions, and manage key risks in line with our group-wide risk management framework. You will also support our co-source internal audit partner to deliver high quality, value-adding audits and oversee their performance and spend.
This role reports into our Head of Risk, Governance and Regulatory Compliance.
Key responsibilities include:
- Promoting a positive risk-aware culture in everything Which? does
- Advising, supporting and challenging the organisation, including the Leadership Team, to identify and prioritise key risks and opportunities, develop mitigation plans and assess alignment with risk appetite
- Preparing regular risk reporting to relevant oversight groups - including the Leadership Team, Group Audit & Risk Committee, Boards and Council of Trustees
- Supporting our co-source internal audit partner and Which? Teams in delivering successful audits and developing the annual audit plan and championing internal audit at Which?
- Maintaining and improving the group-wide integrated assurance map and helping the Group Audit and Risk Committee use it to inform appropriate and proportionate assurance activity plans
About you:
- You'll be an experienced risk professional with expertise in risk identification, analysis and reporting and familiarity with integrated assurance. Ideally, you'll have a qualification in accounting, risk or audit.
- You'll have an in-depth understanding of business risk frameworks and key controls. Ideally you will have an understanding of the commercial dynamics of a subscription model and/or online digital publishing and bring an understanding of internal audit planning cycles and have experience managing or overseeing internal audit partners.
- You'll have a restless curiosity and will be capable of seeing and articulating the bigger picture.
- You'll have a flexible approach to your work and will be confident dealing with senior stakeholders and will build strong relationships across the organisation. You'll be highly organised with excellent time management skills and the ability to work to deadlines.
Our interview process usually involves two stages:-
- A first-round interview via video (approximately 45- 90 minutes) consisting of values and experience-based competency questions
- A second interview via video with a role-related task and further values and experience-based competency questions (approximately 30-60 minutes)
Benefits
We also have these benefits for you to consider:
- 35 hour working week
- Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
- Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
- Discount site Pluxee which offers large %% off every day shopping and holidays
- Annual Award (depending on employee and company performance)
- Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
- A discretionary death in service benefit provision equivalent to six times your annual salary
- Free access to Which? member content and free access to Which? money & legal helplines
- Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
- Work from (almost) anywhere” for 4 weeks of the year policy
About Which?
We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.
At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.
We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.
As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.
Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.
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- Cardiff
- Commercial
- Fixed Term
This role offers a competitive salary, hybrid working (Cardiff, Wednesday is office day), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.
Salary 36,000 – 41, 000 per annum
About the role
As the Business Improvement Lead, you will play a key role in identifying growth opportunities and driving strategic improvements across the B2B business. You will be responsible for identifying areas for development and coming up with ideas and strategies that help drive revenue and improve on conversion.
You will be working closely with the different teams across the B2B verticals, and using your market insight you will deliver recommendations and propose impactful solutions that support our business objectives and success.
Key responsibilities include:
- Using market insight and awareness of the complete B2B proposition, look to innovate and produce new ideas, tests and experiments to the business.
- Provide insight and guidance to the Commercial team on both the market and messaging to ensure they are best equipped to succeed against revenue and conversion targets
- Working with Product to develop a digital experience within our existing processes, optimising key metrics to maximise conversion and revenue.
About you:
To be successful in this role, you will need to have commercial awareness, be a strategic thinker, and have strong communication skills. Key skills required include:
- Ability to gather, interpret, and apply market insights to drive business improvement decisions
- Drive change and new ways of working to achieve desired outcomes with sales teams
- Solutions driven mindset and strong communication and influencing skills
- Understanding of B2B revenue and conversion drivers and how to align strategies accordingly
- Analytical, quantitative and problem solving skills
The interview process for this role involves:-
Interview questions & task - 1hr 30mins total
We also have these benefits for you to consider:
- 35 hour working week
- Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
- Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
- Discount site Pluxee which offers large %% off every day shopping and holidays
- Annual Award (depending on employee and company performance)
- Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
- A discretionary death in service benefit provision equivalent to six times your annual salary
- Free access to Which? member content and free access to Which? money & legal helplines
- Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
- Work from (almost) anywhere” for 4 weeks of the year policy
About Which?
We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.
At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.
We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.
As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.
Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.
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For more details please see our cookie policy
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Some cookies are essential for the website to function and cannot be switched off in our systems. They let you do things like log in, move from page to page, and use our interactive tools. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
These cookies provide enhanced functionality and personalisation, and allow us to run analytics and testing tools. They measure and improve how our website performs, and give us feedback so that we can provide the best experience possible.
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- London
- Product
- Fixed Term
This role offers a competitive salary, hybrid working, 28 days holiday a year plus Bank Holidays and a fantastic pension scheme.
London: London/Hybrid minimum 1d/week in the office (Thursdays)
This role is initially a 12 month fixed-term contract. There may be an opportunity for a permanent role in the future
Salary £60,000 - £75,000 per annum
About the role
You'll be accountable for the vision, strategy, discovery and delivery of our mobile app Product squad, working with your Engineering and UCD counterparts. We see users' deeply personal connection with their mobile devices, and the trust they have in them around accessing their finances, as an important opportunity for Which? to enable consumers to take greater control of their lives. You will be focused on extending our MVP of “Life Admin”, our first foray into helping users understand the possibilities of open banking and how it can help them get better deals for key utilities. We've built the initial technical and regulatory capabilities to enable us to safely pilot with real users, and are now seeking to iterate towards product-market fit, through a series of controlled experiments.
As Which?, we want to help our users get the benefits of new technologies, and also use them to reduce consumer harm and live better. How can we help them get the best deal, as easily and regularly as possible? How can we help them with saving towards those important projects? And much more besides!
You'll balance user needs and business outcomes to create an evidence-based approach to helping our users - so that we can attract and retain subscribers, create new partnerships, increase revenues, and thereby continue to fund our important charitable work standing up for UK Consumers. This is a critical project towards our 2030 strategy, and the Senior Product Manager will need to take a lead on delivering the revenue impact as well as the user experience.
More generally, as a Senior Product Manager, you'll be working on some exciting problem areas, including exploring new product opportunities where there may be no clear solution - or maybe countless solutions to be reconciled. You may be working on a new problem using discovery techniques or leading a tiger team to solve a hot topic, while also keeping the majority of your squad working efficiently on their core work. You'll be creating a range of longer-term plans, and thinking about the evidence you - and your stakeholders - will need to help choose between them. You'll be building a long-standing, high-performing product team that can work on a range of different problems.
You may also be working with suppliers or partners, scoping work and setting up relationships for long-term success - without losing our ability to test and learn.
Key responsibilities include:
- working with stakeholders to understand business opportunities and context, to ensure work is driving the right impact
- developing a deep understanding of users - their perspectives, priorities, journeys and problems in your product area
- leading different types of discovery, analysis and research work to find a great solution to problems, or uncover new valuable opportunities
- understanding the market, audience and commercial opportunities in developing an outstanding and compelling “life admin” proposition for our mobile app, driving to product-market fit
- working with third-parties to co-ordinate the development of shared product propositions, complying with all regulatory requirements
- appropriately planning your agile delivery approach, in collaboration with colleagues from Engineering and UCD
- understanding the principles, concerns and trade-offs inherent in engineering & architectural decision making around technical infrastructure and rapid testing of product propositions
- developing a lasting trusted partnership and long-term alignment with stakeholders around your product vision, strategy and roadmap
- managing the backlog and writing user stories that help your squad to work effectively in deliver high quality valuable software that solves user and business problems
- collaborating with other disciplines to set up, monitor, evaluate and use the right metrics to measure the performance of your squad's output, in order to help guide future decisions
- proactively investigating data and metrics to help inform your priorities
- managing dependencies and collaborating with other squads on shared outcomes
- working with leadership and your squad on OKRs for the current and future quarters
- creating and continually improving a high-performing team
- effectively leading work at multiple stages of the delivery lifecycle
- communicating and escalating risks, and using checkins to involve stakeholders in the most important decisions.
- being responsible for the co-ordination of a squad's contribution to incident preparedness and resolution, and collaborating with peers to ensure clear communication to stakeholders.
About you:
- Experienced senior product manager that has worked in a range of contexts or parts of the product lifecycle, using modern discovery, delivery, and operations approaches
- Proven experience in planning, prioritising and iteratively delivering valuable outcomes - for users and the organisation
- Experience in working on mobile application product development - ideally with some aspect of regulatory or compliance requirements
- Experience of working collaboratively across an organisation to drive financial outcomes
- Experience of using data to shape customer experiences; this ranges from strategic analysis to determine ROI on opportunities, through analytics and A/B testing, and to driving personalisation at scale
- Proven experience in sharing perspectives between engineering and editorial teams to create new solutions that work
- Successfully identifying and testing the most important assumptions about user behaviour and technical solutions, to manage risk, build trust through evidence, and ensure a regular rhythm of successful delivery
- Successfully led a multidisciplinary team to improve their own practices into being high-performing, healthy, and regularly delivering small increments of value
- Demonstrable ability to approach technical incidents with a considered approach, ensuring non-technical colleagues understand situations and ensuring communication is clear, regular and focused.
Benefits
We also have these benefits for you to consider:
- 35 hour working week
- Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days*
- Award winning pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
- Discount site Pluxee which offers large %% off every day shopping and holidays
- Annual Award (depending on employee and company performance)
- Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
- A discretionary death in service benefit provision equivalent to six times your annual salary
- Free access to Which? member content and free access to Which? money and legal helplines
- Work from (almost) anywhere” for 4 weeks of the year policy
The interview process for this role involves:-
- A 50-minute first-round interview about your skills and experience
- For successful candidates, a second-round interview which will consist of responding to a Product Management scenario (which will be sent several days in advance of the interview), followed by a few more in-depth questions about your skills.
- There may also be a final short meeting with our Head of Product and/or Chief Product and Technology Officer.
About Which?
We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at resourcing@which.co.uk
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on our website.
At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.
We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.
As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.
Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.
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This website uses cookies to personalise content such as job recommendations and to analyse our traffic. You can choose not to allow some types of cookies: click on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
For more details please see our cookie policy
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Some cookies are essential for the website to function and cannot be switched off in our systems. They let you do things like log in, move from page to page, and use our interactive tools. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
These cookies provide enhanced functionality and personalisation, and allow us to run analytics and testing tools. They measure and improve how our website performs, and give us feedback so that we can provide the best experience possible.
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- London
- Content
- Fixed Term
This role offers a competitive salary, hybrid working (Tuesday is London office day) , 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.
Salary: 36,000 - £45,000 per annum
About the role
To take a central role in scripting, presenting and producing high-quality video and audio content for Which.co.uk, our social media channels, and additional Which? products and services.
This position involves working with colleagues across the organisation to plan productions while also devising and presenting engaging content for multiple platforms.
The successful candidate will also take a leading role within the Video and Audio team, contributing to the development of video and audio quality and standards across the business.
Check out our video here.
Key responsibilities include:
- Independently devise, produce, script, record, edit, and present viral and engaging video and audio content for all Which? channels, leading on all aspects of the production schedule.
- Proactively identify and pursue new opportunities for video and audio content across the business, establishing new formats and styles aligned with the video and audio strategy.
- Manage and coordinate the sign-off process for all produced content, ensuring correct procedures are followed and communicated clearly to relevant stakeholders.
- Provide training for colleagues on best practice video and audio presentation.
- Travel occasionally, domestically and internationally, to assist with content production and cover events on location.
About you:
- A confident presenter with an approachable, friendly style
- A creative thinker who is always looking for new ideas and new ways of telling a story
- Expert scriptwriting with the ability to engage and grow online audiences; strong production management skills; evidence of storytelling ability through creative writing; application of SEO strategies to video content; ability to direct simple video shoots; ability to work autonomously and collaboratively.
- Team player with a positive attitude that establishes good working relationships and responds to needs as they arise.
- A well-rounded understanding of video production and social media and how it is used by publishers and competitors throughout the industry.
- Basic knowledge and insight of podcast and audio industry and audio production.
The interview process for this role involves:-
- 1x remote interview (approx 45 mins) with a pre-task of candidate filming themselves presenting a pre-prepared script*
*Provided by Which? ahead of the interview.
Benefits
We also have these benefits for you to consider:
- 35 hour working week
- Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
- Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
- Discount site Pluxee which offers large %% off every day shopping and holidays
- Annual Award (depending on employee and company performance)
- Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
- A discretionary death in service benefit provision equivalent to six times your annual salary
- Free access to Which? member content and free access to Which? money & legal helplines
- Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
- Work from (almost) anywhere” for 4 weeks of the year policy
About Which?
We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.
At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.
We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.
As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.
Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed.
We reserve the right to withdraw this advert at any given time due to the number of applications received, although we hope it will be open for a minimum of 7 days (dependant on the number of applications). If the advert appears closed, you are welcome to reach out to Linda Williams at linda.williams@which.co.uk who will assist you.
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This website uses cookies to personalise content such as job recommendations and to analyse our traffic. You can choose not to allow some types of cookies: click on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
For more details please see our cookie policy
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Some cookies are essential for the website to function and cannot be switched off in our systems. They let you do things like log in, move from page to page, and use our interactive tools. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
These cookies provide enhanced functionality and personalisation, and allow us to run analytics and testing tools. They measure and improve how our website performs, and give us feedback so that we can provide the best experience possible.
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Before you apply, check out our handy hints and tips
- London
- Product
- Fixed Term
This role offers a competitive salary, hybrid working (London), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.
Salary: £65,000 – £67,500 per annum
Location: London/Hybrid with 1-2 days in the office per week (Every Thursday mandatory)
This role is being offered on a 10-12 months Fixed Term Contract (Maternity cover)
About the Role
Are you an experienced user researcher ready for a new challenge?
It's a particularly exciting time for Which?, as we work towards our 2030 strategy. The needs of our users are right at the heart of everything we do, and as a Staff User Researcher, you'll play an important role in shaping the future of how we make life simpler, fairer and safer for consumers.
This role involves both research and leadership (supporting others, advocating for the discipline, building relationships and influencing decisions). You'll be part of the Product Design and User Research team, within the Product, Data and Tech department, and will work across product squads in a fast-paced, agile environment to deliver research that has tangible impact for the business and for users. You'll also play an important role in developing user research practice at Which?
***HEAR MORE FROM THE TEAM ABOUT THE ROLE IN THIS VIDEO THEY'VE PUT TOGETHER***
Key Responsibilities include:
- Being the go-to user researcher for several squads, responsible for research strategy on those squads, and ensuring the quality of user research conducted.
- Collaborating with stakeholders around the organisation to ensure that research efforts are clearly tied to decision making and laddered up to organisational strategy.
- Planning, conducting and analysing strategic research using qualitative and quantitative methods to identify user motivations, needs, behaviours, and frustrations.
- Presenting compelling and clear insights that enable good, timely decisions.
- Coaching and mentoring product designers, content leads and product managers to conduct high quality evaluative research at pace.
- Playing an important role in building the research operations capabilities of the user research team (e.g. playbooks, tools, templates, knowledge management, participant recruitment and ethics).
About you
- Lead and define strategic user research initiatives across several squads - using a range of qualitative and quantitative methods to deliver high quality, timely research, at pace.
- Lead user research from planning to delivery, including defining the brief, recruitment and scheduling, facilitating methods and analysing data.
- Collaborate effectively with stakeholders to understand business needs, make sure they have what they need to make decisions based on insight.
- Build clear and actionable insights, tell compelling stories, and influence decisions at the right time, with the right insight.
- Support other user researchers, and other people who conduct user research, with coaching, mentoring, peer review and quality assurance.
Benefits
We also have these benefits for you to consider:
- 35 hour working week
- Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
- Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
- Discount site Pluxee which offers large %% off every day shopping and holidays
- Annual Award (depending on employee and company performance)
- Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
- A discretionary death in service benefit provision equivalent to six times your annual salary
- Free access to Which? member content and free access to Which? money & legal helplines
- Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
- Work from (almost) anywhere for 4 weeks of the year policy
About Which?
We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.
At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.
We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.
As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.
Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.
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This website uses cookies to personalise content such as job recommendations and to analyse our traffic. You can choose not to allow some types of cookies: click on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
For more details please see our cookie policy
Manage Consent Preferences
Some cookies are essential for the website to function and cannot be switched off in our systems. They let you do things like log in, move from page to page, and use our interactive tools. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
These cookies provide enhanced functionality and personalisation, and allow us to run analytics and testing tools. They measure and improve how our website performs, and give us feedback so that we can provide the best experience possible.
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- London
- Technology
- Permanent
This role offers a competitive package, hybrid working, 28 days holiday a year plus Bank Holidays and 11% pension from the second year!
Salary: £105,000 - £110,000
Location: London/Hybrid (Min 1 day a week in the London office, typically Thursday)Who are we?
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. As an organisation we're not for profit and all for making consumers more powerful.
Come and champion consumers with us – it's important work. As people we're brave, caring, rigorous and insightful in the way we connect with each other to make change happen.
What do we expect?
As part of the Which? Software Engineering team, you'll be joining UK's consumer champion – a powerful force for good, here to make life simpler, fairer and safer for everyone.
We are seeking a passionate Engineering Manager who will co-lead our Platform product area with Platform Leads (Product, Design, Principal Engineers), comprising three strategic squads: AI Platform, Data Platform, and Content Publishing Infrastructure. This role is pivotal in building the core infrastructure that enables the entire organisation to deliver engaging, data-driven, and reliably published experiences for our customers. You will provide technical expertise and leadership for a high-performing team dedicated to designing and delivering scalable systems that leverage cutting-edge technologies, data insights, and resilient content delivery pipelines.
This role involves a strategic focus on the development of foundational platforms, including a robust Data Platform built on Snowflake, a cutting-edge AI Platform using Large Language Models (LLMs), and building highly available foundational components to publish strategic Which? content. You will be responsible for fostering a culture of continuous improvement, innovation, and collaboration with cross-functional teams to align engineering outcomes with our mission.
AI, Data and Publishing Platform
You will be driving Engineering excellence for three of the key strategic platform areas for Which?, enabling the organization to leverage AI, data, and content distribution at scale to deliver on our consumer mission. The team consists of approximately 15 engineers (internal and external partners).
The three squads you will oversee are:
- AI Platform: A team dedicated to building and operationalizing GenAI products like Smart Search, MCP layer, etc., using AWS Bedrock, AWS Agentcore, Guardrails, Agents, RAG, and related technologies.
- Data Platform: A team focused on building a scalable data platform using Snowflake and Snowflake intelligence, with a focus on data engineering, governance, and empowering teams to create and consume self-service data products.
- Content Publishing Infrastructure & Experience Squad: A team focussed on building foundational blocks to power content management, search indexing, and front-end design systems for key Which? applications, ensuring content is delivered reliably, quickly, and optimally across all channels.
What kind of work will you do?
- Senior Thought Leadership: Co-Build and execute a robust platform strategy along with Platform Leads (Product, Design, Principal Engineers) for the AI, Data, and Content Publishing domains. Collaborate with Product, Design, and Engineering leaders to define and achieve OKRs and roadmaps.
- Team Leadership: Build and manage high-performing teams. Oversee 3 cross-functional squads to deliver foundational platforms that enable the wider business. Support & Mentor Tech Lead Managers (TLM's) and Engineers to foster growth and support their development.
- Stakeholder Management:Align teams with overall strategy. Communicate with senior stakeholders, as well as internal customers (other engineering teams), to balance technical and business needs. Ensure seamless collaboration with Product, UX, and InfoSec, especially regarding governance and security across all three platforms.
- Delivery: Drive teams to meet commitments and communicate progress through showcases and meetings. Ensure the timely delivery of reliable APIs, robust data pipelines, a secure AI environment, and highly available, high-performance content publishing components.
- Recruitment: Facilitate and participate in engineering recruitment efforts for the platform teams.
- Technical Direction:Engage in deep technical discussions with Principal Engineers and Tech Leads to assess trade-offs and guide key architectural decisions for the AI, Data, and Content Publishing platforms.
- Engineering Excellence:Set high standards, promote best practices for data integrity, AI governance, and content delivery performance, and foster a learning culture through problem-solving and retrospectives.
- EngineeringCulture:Shape engineering culture, organise learning sessions, and support annual hackathons.
- Process Improvement:Drive continuous improvement of processes within the platform teams, focusing on a culture of continuous learning and value-added work.
- Supplier Partnerships:Collaborate with 3rd party suppliers (e.g., Snowflake, AWS, Content Platforms) to ensure they are delivering against their commitments and that our teams are leveraging their platforms effectively.
About You
You'll be experienced in line managing, mentoring, and coaching Lead Data Engineers, TLM's and engineers.
- Platform Leadership:Proven experience guiding teams that build AI/GenAI products, scalable data platforms (Snowflake), and high-traffic content publishing infrastructure.
- Team & Delivery:Experienced in delivering high-impact and tactical initiatives across Engineering and the wider organization, along with managing deadlines, budget, and stakeholder reporting. Experienced working within a product-led environment and collaborating with cross-functional product teams using Agile practices (Scrum or Kanban).
- Technical Expertise:Proficient in relevant tools, cloud technologies (especially AWS), and programming languages for data, AI, and platform infrastructure. Proactively monitors emerging technologies, including LLMs, to assess their potential and provide business recommendations.
- Culture & Alignment:Passionate about driving team learning and development by leading through example. Experienced in working in an environment with business OKRs.
How might I progress my career?
The Engineering Manager sits on our management track and it's common for Engineering managers to continue learning horizontally with different domains and progress into a Head of Engineering role. However, we are very open for Engineering Managers to switch to our individual contributor track and become a principal engineer.
Interview Process
- Stage 1:Meet Head of Engineering (45 minutes) -Remote - Opportunity for you to learn more about the role, answer any questions you have, and provide some examples of providing technical direction across multiple teams and driving product outcomes through technology.
- Stage 2:Technical and Problem solving, Platform Mindset (60 mins)- Remote
- Stage 3:Culture, Product Mindset, team leadership (60 mins) - In Person
Benefits
We also have these benefits for you to consider:
- 35 hour working week
- Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
- Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
- Discount site Pluxee which offers large % off every day shopping and holidays
- Annual Award (depending on employee and company performance)
- Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
- A discretionary death in service benefit provision equivalent to six times your annual salary
- Free access to Which? member content and free access to Which? money & legal helplines
- Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
- "Work from (almost) anywhere" for 4 weeks of the year policy
About Which?
We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at resourcing@which.co.uk.
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Read all about us on our website.
At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.
We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.
As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.
Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.
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- Cardiff
- Commercial
- Fixed Term
There are 5 roles (9 months FTC) offering a competitive salary, hybrid working (3 days a month in our Cardiff office), 28 days holiday a year plus Bank Holidays (FTE) and a fantastic pension scheme offering 6% in year.
Salary: £25,000 per annum FTE plus *bonus
Total Package: £27,000 per annum, made up of a salary of £25,000 and an allowance of £2,000 per annum.
The £2,000 allowance is related to working the shift operating hours shifts across Saturdays and Sundays until 5pm and weekdays until 8pm and is not pensionable. If you are no longer required to work the weekday evening shift (up to 8pm) and the full weekend shift (9am-5pm Saturday and Sunday), this payment will cease.
*Bonus: We have a discretionary (non-contractual) commission scheme which is subject to change. The current scheme means you can also earn up to an additional £3,000 commission per annum.
About the role
As a Member Services Advisor, you will provide outstanding support to our Members across all channels – Phone, Live Chat and Email ensuring we are there whenever and however our Members choose to contact us.
You will work five days a week on a variety of shift patterns designed to meet the needs of our Members within our seven-day-a-week operation. As we continually review and evolve our operating hours to reflect changing Member demand, you will play an important part in supporting these adjustments, helping us stay responsive and accessible.
You will support Members across a wide range of services, from product reviews and buying advice, to lifestyle offerings, campaign information and updates, while identifying their individual needs and guiding them towards the services or products that best meet those needs.
Key responsibilities include:
- The ability to use a variety of IT channels (telephony, email, live chat and social media).
- Previous experience working in a customer focused role with delivery against targets and selling products. Experience of written communications as part of a customer service role.
About you:
- Consistently deliver an exceptional standard of customer service to all of our existing and new customers through a variety of channels (telephony, email, live chat and social media).
- Take ownership of the customer journey in its entirety from a simple task right through to a customer complaint, and work with relevant teams (where appropriate) to provide the correct resolution for the member.
- Personalise the service in order to explore options with the customer, and where possible identify other needs that our products and services can provide.
- Develop and maintain a sound knowledge of Which?'s products and services in order to accurately manage and scope queries, whilst dealing with customer enquiries effectively and efficiently.
- Be resilient when dealing with challenging conversations. This includes being able to remain calm and professional, even when faced with difficult or angry customers. It also includes being able to listen actively to the customer, understand their concerns, and work with them to find a fair solution.
The interview process for this role involves:-
- Initial Contact Call: A 30-minute discussion about your CV and relevant experience.
- Assessment Activities: at our Cardiff Office (No. 3 Capital Quarter, Tyndall Street, Cardiff CF10 4BZ ) A 120-minute assessment that includes an interview focusing on your skills and experience, a role-play scenario and a team exercise.
- This is planned to take place on December 9th
Benefits
We also have these benefits for you to consider:
- 35 hour working week
- Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days (FTE)
- Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
- Discount site Pluxee which offers large %% off every day shopping and holidays
- Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
- A discretionary death in service benefit provision equivalent to six times your annual salary
- Free access to Which? member content and free access to Which? money & legal helplines
- Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
- Work from (almost) anywhere” for 4 weeks of the year policy
About Which?
We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.
At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.
We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.
As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.
Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.
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These cookies provide enhanced functionality and personalisation, and allow us to run analytics and testing tools. They measure and improve how our website performs, and give us feedback so that we can provide the best experience possible.
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- Cardiff
- Commercial
- Permanent
This role offers a competitive salary, hybrid working (Cardiff office, 1 day a week on Wednesdays), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.
Salary £30,000 – £35,700 per annum
About the role
The Team Leader ensures the account management team delivers consistent, high-quality client engagement that drives retention and minimises cancellations. This role leads performance through structured call quality reviews, targeted coaching, and disciplined team management, building the capability and focus needed to meet retention objectives and support the long-term success of the scheme.
Key responsibilities include:
- To live the Which? valuesembodying the behaviours that demonstrate that we care, we're brave, we make it happen and we're connected.
- To lead a high performing team, including fostering an inclusive culture, supporting the development, engagement and performance of your team to deliver excellent results in line with our organisational objectives and requirements
- Use data, feedback and trends to steer the team's approach to reducing cancellations and strengthening long-term client relationships.
- Ensure adherence to all operational processes, quality standards and compliance requirements, keeping the team aligned with business expectations.
- Work closely with team leaders, managers and cross-functional teams to share insights, influence improvements and keep frontline messaging aligned with business changes.
About you:
You are an experienced people leader with a proven track record of driving strong performance in client-facing teams. You bring confident coaching skills, a sharp eye for quality, and the ability to motivate others toward clear retention goals. You thrive in a fast paced environment, communicate with clarity, and know how to build a team that delivers consistent, high standard client experiences.
The interview process for this role involves:-
- 1 hour competency based interview
- 45 min roleplay including brief sharing & prep time
Benefits
We also have these benefits for you to consider:
- 35 hour working week
- Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
- Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
- Discount site Pluxee which offers large %% off every day shopping and holidays
- Annual Award (depending on employee and company performance)
- Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
- A discretionary death in service benefit provision equivalent to six times your annual salary
- Free access to Which? member content and free access to Which? money & legal helplines
- Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
- Work from (almost) anywhere” for 4 weeks of the year policy
About Which?
We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.
At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.
We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.
As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.
Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.
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This website uses cookies to personalise content such as job recommendations and to analyse our traffic. You can choose not to allow some types of cookies: click on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
For more details please see our cookie policy
Manage Consent Preferences
Some cookies are essential for the website to function and cannot be switched off in our systems. They let you do things like log in, move from page to page, and use our interactive tools. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
These cookies provide enhanced functionality and personalisation, and allow us to run analytics and testing tools. They measure and improve how our website performs, and give us feedback so that we can provide the best experience possible.
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- London
- Advocacy
- Fixed Term
This role offers a competitive salary, hybrid working, 28 days' holiday (plus Bank Holidays), and an 11% employer pension contribution after one year. We also support a great work-life balance, with flexible working options alongside a full-time 35-hour week.
Location: London/Hybrid: - at least 2 days in the office per week, including every Monday in the office for Advocacy team day
Salary £34,500 - £38,000 per annum
**Role is being offered on a 9 month Fixed Term contract (Maternity cover)**
Internally this role is known as Senior Policy Reseracher
*You will need to submit a cover letter for your application to be considered.*
Be a part of something meaningful
We're looking for a driven and passionate researcher to join the Strategic Insight team at Which? as a Senior Researcher in Policy.
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. Our research gets to the heart of consumer issues, our advice is impartial, and our rigorous product tests lead to expert recommendations. We're the independent consumer voice that influences politicians and lawmakers, investigates, holds businesses to account and makes change happen. As an organisation we're not for profit and all for making consumers more powerful.
Advocacy is the core of Which? driving forward our key impact areas (Digital Life, Consumer Rights and Protections, Scams and Money) making life better for consumers now and for the future.
What you'll be doing
We're looking for a Senior Researcher to join us on a year's maternity cover contract. Reporting to the Policy Research Manager, you will lead end-to-end quantitative and qualitative research projects that help us tackle consumer harm and drive change.
This is a varied role, and what you work on will depend on the projects you join - whether from the start or partway through. From day one, you'll be involved in scoping projects with teams across Which? - including Policy and Campaigns. You'll design questionnaires and topic guides, carry out thematic or statistical analysis, and most importantly, pull out the insights - the part where data really comes to life. Working closely with colleagues, you'll bring it all together into a high-quality policy research report.
You'll also support the practical side of running projects, such as collecting quotes and managing contracts and project timelines. The evidence you generate will directly feed into our policy work, giving it the solid grounding it needs to stand up to scrutiny and make impact.
A quick note: This is a research-focused role. While you'll work in the context of policy and your findings will influence it, you're not expected to be a policy expert. We have a dedicated team of policy advisors who lead on that part of the process.
You will also:
- Communicate research findings clearly and persuasively, both verbally and in writing
- Build strong, collaborative relationships across Which? and with external partners
- Contribute to a positive, inclusive team culture and help improve how we work
- Show initiative and flexibility, adapting to changing priorities and deadlines
- Bring curiosity and critical thinking to everything you do, always asking what the evidence is really telling us
We're looking for someone who can bring:
- Experience designing and delivering quantitative and/or qualitative research projects with a high level of technical proficiency (both methods would be desirable) - ideally in a policy, social or consumer context
- Confidence in developing questionnaires and/or topic guides, and in analysing findings through methods such as statistical technique or thematic analysis
- A knack for drawing out clear, compelling insights from data - bringing these to life through storytelling and narrative and communicating them effectively to a range of audience
- Strong writing skills, particularly in producing high-quality research articles and report for technical and non-technical readers
- Knowledge of research best practice, industry standards, data handling and compliance
- Experience of managing multiple research products concurrently to sometimes tight deadlines
- Great organisational skills, including managing competing priorities and keeping projects running smoothly
- A collaborative approach - able to work closely with colleagues from across research, economists, policy and campaigns, as well as external agencies
- A supportive team spirit - someone who contributes positively to team culture and is happy to help improve the way we work
Benefits
We also have these benefits for you to consider:
- 35 hour working week
- Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
- Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
- Discount site Pluxee which offers large %% off every day shopping and holidays
- Annual Award (depending on employee and company performance)
- Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
- A discretionary death in service benefit provision equivalent to six times your annual salary
- Free access to Which? member content and free access to Which? money & legal helplines
- Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
The interview process
We usually have a two-stage interview process:
- A short phone conversation with a manager (around 30 minutes)
- A longer online interview (via video, 45-90 minutes) including experienced based questions and a role-related task
About us
Which? is the UK's consumer champion. We're not for profile - all our work is about making life simpler, fairer and safer for everyone. Read all about us on our website. We investigate issues that matter to consumers, from scams and data protection to unfair pricing and consumer rights. Our rigorous product tests and impartial advice help millions of people make informed choices.
We're a collaborative, values-driven organisation - brave, caring, rigorous and insightful in how we work together to create positive change.
Inclusion and accessibility
At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.
We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.
As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.
Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.
We also reserve the right to withdraw this advert at any given time due to the number of applications received.
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This website uses cookies to personalise content such as job recommendations and to analyse our traffic. You can choose not to allow some types of cookies: click on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
For more details please see our cookie policy
Manage Consent Preferences
Some cookies are essential for the website to function and cannot be switched off in our systems. They let you do things like log in, move from page to page, and use our interactive tools. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
These cookies provide enhanced functionality and personalisation, and allow us to run analytics and testing tools. They measure and improve how our website performs, and give us feedback so that we can provide the best experience possible.
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- London
- Audience, Brand and Communications
- Fixed Term
This role (16 month contract) offers a competitive salary, hybrid working (every Thursday at the London office), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.
Salary £24,933 per annum
*Please include a cover letter with your application. Your cover letter should outline your interest in internal communications, what attracts you to this apprenticeship, and any relevant skills or attributes that make you a great fit for the role. Any applications without this will be rejected.
About the role
At Which?, our Internal Communications team plays a vital role in bringing our people together, connecting them to our strategy, values and impact in meaningful ways. We don't just share updates — we tell the story of how every colleague contributes to our purpose to make life simpler, fairer and safer for UK consumers.
As part of the wider Communications team — alongside experts in Press, Corporate Communications, Social and Events — we're at the heart of shaping the internal narrative. From working closely with our CEO and Leadership Team to partnering with departments across Which?, we make sure our colleagues are informed, inspired and engaged with what's happening across the organisation.
We're a team that thrives on collaboration, storytelling and making every voice count. If you're passionate about communication that drives culture, clarity and connection — and you want to be part of a mission-driven organisation with real impact — this is the place for you.
Key responsibilities include:
- Managing the Internal Communications mailbox, responding to queries and escalating any questions to the wider Internal Comms team where relevant.
- Supporting the delivery of internal events, working closely with the Senior Internal Comms officer and Events team lead to plan content, encourage staff attendance and gather post-event evaluation.
- Managing some of our internal channels; working closely with the Senior Internal Comms officer to source, update content and evaluate these channels; recommending improvements.
- Working closely with the team to understand the requirements from different functions and support delivery of communications activity where required.
- Providing support for any other activities needed within the team, as directed by the Senior Internal Communications Manager.
- Work closely with the Senior Internal Communications Manager to develop evaluation methods for their areas of work and support overall IC reporting.
About you:
Are you passionate about writing and finding innovative ways to tell colleagues stories? Someone who is organised and keen to develop your skills within internal communications?
If so, then we'd love to hear from you. In addition you will have:
- Good planning skills, be delivery focused and able to work at pace
- Good written and verbal communication skills
- Ability to translate complex commercial, business and wider economic context into easily understandable information for colleagues
- Knowledge of Google suite (Gmail, slides, sheets) or/and Microsoft Office (Outlook, Word, Excel)
- Creative and innovative tactics and solutions for problems or issues
- Confident in building strong relationships with a range of stakeholders
Experience with Content Management Systems is also desirable.
The interview process for this role involves:-
Our interview process usually involves 2 stages:
- Sometimes a chat with a recruiter or hiring manager by phone (typically 30 minutes), followed by
- An interview on TEAMS (approximately 45-90 minutes) consisting of values and experience-based competency questions and a role related task on a laptop
Benefits
We also have these benefits for you to consider:
- 35 hour working week
- Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
- Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
- Discount site Pluxee which offers large %% off every day shopping and holidays
- Annual Award (depending on employee and company performance)
- Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
- A discretionary death in service benefit provision equivalent to six times your annual salary
- Free access to Which? member content and free access to Which? money & legal helplines
- Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
- Work from (almost) anywhere” for 4 weeks of the year policy
About Which?
We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.
At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.
We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.
As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.
Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.
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This website uses cookies to personalise content such as job recommendations and to analyse our traffic. You can choose not to allow some types of cookies: click on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
For more details please see our cookie policy
Manage Consent Preferences
Some cookies are essential for the website to function and cannot be switched off in our systems. They let you do things like log in, move from page to page, and use our interactive tools. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
These cookies provide enhanced functionality and personalisation, and allow us to run analytics and testing tools. They measure and improve how our website performs, and give us feedback so that we can provide the best experience possible.
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Before you apply, check out our handy hints and tips.
- Cardiff
- Commercial
- Permanent
There aew two roles offering a competitive salary, hybrid working (Cardiff office for 3 days per month), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.
Salary £25,000 - £28,000 per annum
About the role
This role requires you to deliver exceptional levels of customer service to our Which? Tech Members via voice (direct and call backs) and email - ensuring our Members receive an outstanding customer experience every time.
Key responsibilities include:
- To live the Which? values embodying the behaviours that demonstrate that we care, we're brave, we make it happen, and we're connected.
- Provide an excellent standard of customer service to all of our members' direct enquiries.
- Consistently strive to achieve all personal and team targets.
- Work collaboratively and efficiently with the Member Service Centre teams and within the Tech support team to ensure consistency of approach and share information.
- Develop and maintain a sound knowledge of W? products and services, as well as actively develop Tech market knowledge.
- Share best practices with your colleagues, and maintain a high level of product, service and technical knowledge.
About you:
- Technical experience across a wide range of devices and operating systems.
- Excellent computer skills required.
- Experience working in a busy and demanding customer service environment.
- Strong communicator – ability to be confident/assured, as well as explaining complex ideas/solutions.
The interview process for this role involves:-
- 60 minutes structured interview with a live task.
Benefits
We also have these benefits for you to consider:
- 35-hour working week
- Generous 28-day holiday a year, plus Bank Holidays & Option to buy additional days
- Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service).
- Discount site Pluxee, which offers large %% off everyday shopping and holidays
- Annual Award (depending on employee and company performance)
- Healthcare insurance & Private medical insurance, and an opportunity to participate in the Vitality rewards programme (after 6 months)
- A discretionary death in service benefit provision equivalent to six times your annual salary
- Free access to Which? member content and free access to Which? money & legal helplines
- Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
- Work from (almost) anywhere” for 4 weeks of the year policy
About Which?
We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full-time working week (35 hours), e.g. part-time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture, as well as hints and tips on how to complete your application on our Careers site.
At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and are currently ranking 3rd.
We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.
As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes, and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.
Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.
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- Cardiff
- Commercial
- Permanent
This role offers a competitive salary, hybrid working (Cardiff office with Wednesdays in the office), 28 days holiday a year plus Bank Holidays and a fantastic pension scheme offering 6% in year one and 11% after this.
Salary £25,000 - £26,000 per annum with opportunities to earn 4%, 8% or 12% bonus based on your salary, paid every 4 months
About the role
To educate, excite and inform your portfolio of businesses to make the most of their Which? Trusted Trader endorsement. Your main purpose will be to support businesses in becoming Champions of our Trusted Trader scheme and ensure we reduce consumer detriment across the UK, and retaining your accounts by engaging them through effective account management.
Key responsibilities include:
- Consistent ability to manage a busy administrative workload
- Ability to meet or exceed set targets and KPIs
- Demonstration of providing value to clients to ensure a successful ongoing relationship via emails and calls
About you:
- Previous account management experience
- Previous selling experience
- Previous retention or objection handling experience
- Ability to work autonomously as well as part of a team
- Strong IT skills including Google Suite (including Gmail), Microsoft Word, Excel and Powerpoint
The interview process for this role involves:-
- 1.5 hour interview (including a 20 minute roleplay) with hiring manager and a member of Trusted Traders leadership team
Benefits
We also have these benefits for you to consider:
- 35 hour working week
- Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days
- Excellent pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service.)
- Discount site Pluxee which offers large %% off every day shopping and holidays
- Annual Award (depending on employee and company performance)
- Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months)
- A discretionary death in service benefit provision equivalent to six times your annual salary
- Free access to Which? member content and free access to Which? money & legal helplines
- Free wills for all Which? employees, plus, partners of employees can make their will at cost price.
- Work from (almost) anywhere” for 4 weeks of the year policy
About Which?
We promote a great work-life balance (all our roles are now hybrid), offering flexible working options in addition to a full time working week (35 hours) e.g. part time or job shares where possible. If you wish to discuss any of these options, please contact the Resourcing team at recruitment@which.co.uk.
Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. You can find out more about what we do, our people and culture as well as hints and tips on how to complete your application on our Careers site.
At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We are proud that we are in the ‘Top 25 Inclusive Employers' List and currently ranking 3rd.
We want to receive applications from everyone. We believe that a diverse workforce helps us to understand and create a positive impact for consumers.
As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying (i.e., would like to apply by phone or post), email recruitment@which.co.uk. Find out more about the Disability Confident Interview Scheme here.
Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed and we reserve the right to withdraw this advert at any given time due to the number of applications received.
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Thank you!
This website uses cookies to personalise content such as job recommendations and to analyse our traffic. You can choose not to allow some types of cookies: click on the different category headings to find out more and change your settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
For more details please see our cookie policy
Manage Consent Preferences
Some cookies are essential for the website to function and cannot be switched off in our systems. They let you do things like log in, move from page to page, and use our interactive tools. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
These cookies provide enhanced functionality and personalisation, and allow us to run analytics and testing tools. They measure and improve how our website performs, and give us feedback so that we can provide the best experience possible.