ACCESS COMMUNITY TRUST

Locations:

Somewhere Safe to Stay Hub

Job Description:

Immediate Start Available

Hours: Relief role. This is a casual role to support the operational resilience of the service. Shifts will be offered on an ad-hoc basis, mainly to provide cover for annual leave and sickness.

Working Pattern: Working hours will be waking nights from 20:30. We are operational 7 days a week.

Pay: £12.60 per hour

Principal Responsibilities

Our housing services have helped positively change thousands of lives for nearing 50 years.

Supported housing provides specialist support for people who are vulnerable and at risk or who are in need of urgent accommodation. This includes people who are homeless or at risk of homelessness, and victims of domestic abuse. Individuals are supported to transition into longer-term accommodation and can also get help to access education, employment opportunities and healthcare.

The key responsibilities will require the postholder to work proactively and liaise with customers, building a rapport and being the first point of contact in the building overnight. Shifts are on a lone working basis, and the postholder will work within a wider team to provide a safe, secure and comfortable environment, helping customers begin to recover from the trauma experienced through homelessness.

Person Specification (Essential/Desirable)

Experience

• Applicants must have previous experience of working within a supported accommodation environment and supporting vulnerable people / families with issues relating to financial hardship, homelessness, mental health and substance misuse (D)
• Applicants must have a detailed knowledge of services and support available to vulnerable people in need and a thorough understanding and commitment to Safeguarding (D)
• Applicants must hold a working knowledge of health and safety in relation to managing premises and a dispersed team (within a supported accommodation environment and within the community) where lone working is applicable (D)
• Experience in a security / caretaker role (D)

Qualifications

• A thorough knowledge of Temporary/Emergency or Supported Housing Accommodation (D)
• A professional qualification in housing, social work, community work or similar area of work (D)
• Significant lived experience within factors which relate to our customers. This can include knowledge of substance misuse, the welfare system, homelessness, long term unemployment, mental health, financial hardship (D)

Work-Focused Skills

• Current driving licence and have the use of a car (E)
• Applicants should have excellent inter-personal and communication skills and must be able to work within a multi-disciplinary team.
• Applicants should be able to manage their own work and use initiative as appropriate (E)
• Applicants should have good generic IT skills as the role will involve be able to use databases to record information (E)
• Experience of working in challenging situations, and being able to find practical solutions (E)
• Applications should have the ability to complete various domestic duties to maintain a clean and tidy environment and support the swift turnaround of rooms before a new occupant arrives (E)

Application Info

We encourage applications from all sections of the community particularly those with personal or previous experience of homelessness and social exclusion.

We are a Disability Confident Employer and are committed to an inclusive and accessible recruitment process. We offer a guaranteed interview to applicants who declare a disability and meet the minimum criteria for the role. For support in applying or to request reasonable adjustments, please contact us.

Access Community Trust is committed to safeguarding and promoting the welfare of all its young people and vulnerable adults using our services and expect all staff and volunteers to share this commitment.

Please note: this position involves work that is a regulated activity and is therefore subject to receipt of a satisfactory Enhanced Disclosure with a barred list check from the Disclosure and Barring Service. This is in accordance with the Police Act 1997 and the Rehabilitation of Offenders Act 1974. This is to be paid for by the successful applicant and will be reimbursed upon the successful passing of a 6-month probationary period.

We reserve the right to close the advert if we receive a high volume of suitable applicants so early application is encouraged. We endeavour to respond to all applicants, however if you do not hear from us within 28 days please do assume your application has not been shortlisted for interview on this occasion.

Benefits

• Access to a wide range of store, leisure and travel discounts
• 24/7 counselling helpline, including six structured sessions
• Company pension with a 3% employer contribution

Pay Rate:

£12.60 - per hour

Apply Now

Locations:

Steam House Cafe (Kings Lynn)

Job Description:

This is a casual role to support the operational resilience of the service. Shifts will be offered on an ad-hoc basis, mainly to provide cover for annual leave and sickness.

The service is operational 7 days per week between 10am - 10pm, so flexibility is required to meet the needs of the service.

About the service:

Steam House Cafes are purpose designed mental health crisis cafes across Norfolk & Suffolk. We offer a unique and safe cafe-styled space with a fully-trained multi-disciplinary team, offering holistic support to adults experiencing mental health crisis – day and night.

Drawing on experiences and learnings from decades of assistance to those most vulnerable in our community, STEAM provides clients with a calming and informed environment beneficial to their needs.

Each cafe provides guidance, support and personalised pathway plans, which are mindfully coproduced over a period of time with our team, to enhance future wellbeing for the client.

Main Responsibilities:

• To work in conjunction with managers and other key agencies in developing both policy and associated practice that meet the combined needs of the client group
• To provide individual and bespoke support, information, signposting and access to appropriate and relevant services for those wishing to access the crisis hub
• To be involved in supporting those who have low resilience and are at risk of, or are experiencing a mental health crisis
• To liaise with managers or other appropriate persons to ensure the safety of clients and staff
• To liaise with external agencies regarding presenting clients and any relevant history or risk factors
• Support clients to help identify individual needs and coping strategies, and to help provide and encourage a supportive and safe environment as an alternative to contacting emergency services or attending A&E
• To encourage clients to share knowledge and feedback, in order to provide a holistic and efficient service
• To record and evaluate the impact of interventions using appropriate evaluation tools
• Ensure that appropriate records and documentation are inputted in a timely manner and stored securely on the Access Community Trust (Access) Customer Relationship Management (CRM) system, ensuring concerns are reported to the relevant person(s)
• To undertake specific and specialised training in order to support the vulnerable client group and maintain continued professional development through attending agreed training and conferences
• To work collaboratively as part of a Multi-Disciplinary team and contribute to Team discussions
• To provide interventions that are evidence based, and to follow client centred principles. This will involve assessing, planning, implementing and evaluating the outcomes of interventions, and maintaining appropriate records

Person Specification (Essential/Desirable)

Work Experience

• A minimum of 2 years experience of working within adult mental health (E)
• Ability to confidently use verbal de-escalation techniques to good effect (E)
• Ability to prioritise workload (E)
• Proven experience working within a team of individuals (E)
• Experience of assisting to implement change (E)
• Experience of report writing and data collection, analysis, and presentation (E)
• Experience of partnership working and multi-agency liaison (E)
• Previous experience of dealing with and reporting incidents, accidents or near misses and safeguarding reporting (D)
• Recent mental health first aid certificate (D)
• Recent ASSIST training certificate (D)

Skills & Knowledge (Essential/Desirable)

• Public speaking skills and the ability to participate in workshops and seminars (E)
• Knowledge of mental illness and the effects on service users and carers (E)
• Good IT skills (E)
• Understanding of co-production and peer support (D)
• Awareness of professional boundaries (E)

Personal Attributes

• Full driving licence and willingness to drive company vehicles (D)
• Values diversity and shows commitment to equality of opportunity (E)
• Demonstrate evidence of team working (E)
• Able to work flexibly according to service need (E)
• Able to demonstrate empathy (E)
• Able to demonstrate assertive qualities (E)
• Able to take direction and instruction (E)
• Honest and trustworthy (E)
• Confident, respectful, self-reliant, aware of personal boundaries and resourceful (E)

Application Info:

As an organisation we recognise the value of lived experience and actively encourage our staff, with support, to use their experiences to support the development of our services and their work. We may ask you to share your lived experience with us at interview stage, if you feel comfortable doing so.

We encourage applications from all sections of the community, particularly those with personal or previous experience of homelessness and social exclusion.

We are a Disability Confident Employer and are committed to an inclusive and accessible recruitment process. We offer a guaranteed interview to applicants who declare a disability and meet the minimum criteria for the role. For support in applying or to request reasonable adjustments, please contact us.

Access Community Trust is committed to safeguarding and promoting the welfare of all its young people and vulnerable adults using our services and expect all staff and volunteers to share this commitment.

Please note: this position involves work that is a regulated activity and is therefore subject to receipt of a satisfactory Enhanced Disclosure with a barred list check from the Disclosure and Barring Service. This is in accordance with the Police Act 1997 and the Rehabilitation of Offenders Act 1974. This is to be paid for by the successful applicant and will be reimbursed upon the successful passing of a 6-month probationary period.

Please note: We endeavour to respond to all applicants, however if you do not hear from us within 28 days please do assume your application has not been shortlisted for interview on this occasion.

Benefits

• Access to a wide range of store, leisure and travel discounts
• 24/7 counselling helpline, including six structured sessions
• Company pension with a 3% employer contribution

Pay Rate:

£12.60 - per hour

Apply Now

Locations:

John Room House

Job Description:

Immediate Start Available

Working Pattern: 25 Hours per week. Working hours will be waking nights from 20:30. We are operational 7 days a week and some weekend working will be required on a rota basis.

Pay: £13.50 per hour

Purpose Statement

Access Community Trust provides supported and unsupported accommodation to residents requiring differing levels of help, support and guidance depending on the individual needs of the client. This may mean a simple sign-posting to an appropriate support service or providing intensive support and guidance which is heavily focused on building personal resilience and skills, enabling and empowering individuals to live independently within the community.

Supported Accommodation: Each referred individual should be supported in a way which encourages residents to be empowered and to help build independence. A key part of gaining independence is being able to maintain an ability to live independently in the community and the role will focus on enabling our customer to build the skills and resilience to achieve this.

Unsupported Accommodation: May require a light touch intervention or more in-depth listening and signposting as appropriate. In some cases those in unsupported accommodation may be undergoing a support assessment and will require intensive signposting and assistance.

It is expected that the postholder will be able to work to the requirements of both sites according to need and be flexible to the local requirements of both sites, their contractual requirements and customers.

Principal Responsibilities:

The key responsibilities will require the postholder to oversee Health and Safety and general security of the buildings, its residents and visitors. To oversee the safety and wellbeing of its residents and visitors, being the first point of contact for residents and or visitors/ services and to perform tasks aimed at supporting the day to day operational aim, in line with contractual requirements, compliance and standards, such as Cleaning Health and Safety compliance checks, identifying potential hazards and to update computer systems with relevant information as required.



Performance Indicators
Key indicators are focused on punctuality, undertaking tasks including the recording of information efficiently, effectively and accurately. Being able to work independently within a larger team is also a key element of performance.


Experience
Access Community Trust recognises the importance of lived experience and promotes opportunities for those who may have lived experience along with those with vocational, formal qualifications and experience. To encourage applications from all sections of the community we view the role of PSO to need key skills around listening, enabling and encouraging. Full training can be provided to candidates evidencing the key skills listed above, however if you have previously worked in a similar role or have transferable skills then we would also welcome and encourage your application.


Key objectives and responsibilities of role:
1. To undertake and take responsibility for proactive and reactive duties to ensure the projects are secure and safe for the comfort and wellbeing of all residents and staff and/or visitors. This will include the general maintenance and Health and Safety of the buildings.
2. Develops, manages, and maintains positive, appropriate and professional relationships with service users, families and carers, demonstrating respect, kindness, compassion and empathy at all times.
3. The postholder to have strong effective communication skills in order to effectively communicate clearly and accurately with customers, their families, colleagues, along with a variety of internal and external organisations, to evidence effective communication through active listening and accurate comprehensive record keeping, handovers etc.
4. Can communicate effectively through a variety of methods, including the use of interpersonal, written and verbal and non-verbal skills, with the ability to communicate to various audiences via email, face to face, telephone and video conferencing, utilising CRM systems to accurately record work undertaken, in line with GDPR guidelines. Effective use of ZS.



5. Maintains a visible presence in and around the building, patrolling the entire premises (internally and externally) on a regular basis.
6. To be a first point of contact when dealing with emergencies, i.e. medical, police etc and to manage such emergencies appropriately.
7. Ensuring all rooms can be accessed by residents and replacement keys/locks be provided where necessary.
8. To undertake domestic duties including cleaning communal areas, including kitchens, bathrooms/toilets, hoovering, mopping of communal areas, in line with the weekly, monthly and quarterly cleaning schedules.
9. Liaising with the Emergency Services and other agencies to reduce potential risk and or damage to premises.
10. To support the completion of all on-site records of resident communication and the monitoring of CCTV screens.
11. Reporting breaches of security and damage to the fabric of the building to the appropriate authority/agency.
12. Calling “Approved” contractors out to deal with emergency repairs to maintain the security and safety of the building.
13. Conducting routine Health and Safety Checks, including Fire, legionella and Emergency Lighting and other emergency systems, maintaining written records of all checks in accordance with the organisations Health and Safety Policy and Procedures
14. Carrying out minor repairs where appropriate.
15. Reporting issues relating to the personal security and safety of residents to the appropriate housing staff.
16. Answering telephone calls, transferring calls and taking messages as required.
17. Handing cash as required.
18. Attending team meetings and support and development meetings which may take place before or after the normal shift hours.
19. Is aware of the importance of Safeguarding individuals from potential risk of harm, identifying and management of risk and Safety Planning in accordance with organisational Policies and procedures and has a good awareness of current reporting protocol both internally and externally
20. Behaviour Management. - To be confident in dealing with conflict, with an ability to remain calm under pressure be able to demonstrate effective de-escalation skills and techniques.
21. To support the day to day running of the Projects by ensuring daily tasks are completed within a timely manner and the undertaking of such tasks relating to void management, ensuring void turnaround is streamlined to maximise income, alongside providing quality accommodation standards to our customers.
22. The postholder to have strong effective communication skills in order to effectively communicate clearly and accurately with customers, their families, colleagues, along with a variety of internal and external organisations, to evidence effective communication through active listening and accurate comprehensive record keeping, handovers etc.
23. Can communicate effectively through a variety of methods, including the use of interpersonal, written and verbal and non-verbal skills, with the ability to communicate to various audiences via email, face to face, telephone and video conferencing, utilising CRM systems to accurately record work undertaken, in line with GDPR guidelines. Effective use of ZS.
24. Ability to use professional curiosity to communicate effectively and ascertain absolute clarity

Access Community Trust is committed to safeguarding and promoting the welfare of all its young people and vulnerable adults using our services and expect all staff and volunteers to share this commitment.

Please note: this position involves work that is a regulated activity and is therefore subject to receipt of a satisfactory Enhanced Disclosure with a barred list check from the Disclosure and Barring Service. This is in accordance with the Police Act 1997 and the Rehabilitation of Offenders Act 1974. This is to be paid for by the successful applicant and will be reimbursed upon the successful passing of a 6-month probationary period.

Please note: We reserve the right to close the advert prior to the listed closing date if we receive a high volume of suitable applicants. We endeavour to respond to all applicants, however if you do not hear from us within 28 days please do assume your application has not been shortlisted for interview on this occasion.

Benefits

• Cashback healthcare & dental scheme, with the ability to upgrade and add on dependants
• One month paid sabbatical after five years' continuous service
• 24/7 counselling helpline, including six structured counselling sessions
• Enhanced maternity/paternity/adoption pay (subject to statutory eligibility criteria)
• Basic holiday entitlement of 28 days (pro-rata for part time working, you may be required to work on bank holidays if your service remains open but will have the equivalent entitlement to use another time)
• Extra leave accrued for length of service, up to a maximum of 5 days after 5 full years' service
• Company sick pay (from 12 months continuous service)
• Access to a wide range of store, leisure and travel discounts
• Cycle2Work scheme
• Company pension with a 3% employer contribution

Pay Rate:

£13.50 - per hour

Apply Now

Locations:

Steam House Cafe (Bury St Edmunds)

Job Description:

Hours: 33.5 hours per week

About the service:

Steam House cafes are purpose designed mental health crisis cafes across Norfolk & Suffolk. We offer a unique and safe cafe-styled space with a fully-trained multidisciplinary team, offering holistic support to adults experiencing mental health crisis – day and night.

The postholder will be responsible for the operational day to day running of the building and be responsible for all of the activities and work undertaken onsite with external support and overview being provided by The Service Manager. Key and centre to the role is the support and development of the skills in the team to ensure operational excellence and delivery in line with the KPI’s set by the funder and the core values of the organisation. Regular case reviews and proactive and reflective case management all form a key part in this process along with support and supervision sessions.

The role will ensure proactive client led working practices are constantly part of a view/review process ensuring our services are meeting the needs of our customers. This work will include working alongside LEAF and proactively working to install positive changes following client feedback

The postholder will also be required, where necessary, to deal directly with the most challenging of clients, supporting and training Support Workers in being competent and professional in the most difficult circumstances. As part of the operational management of the project the Coordinator will be responsible for all day to day matters including staffing, recruitment, completion of staff training, annual leave authorisation and cover, Health & Safety and Security

The postholder will need to ensure they are suitably aware of other support provision, both internal and external, and ensure that this support provision is maximised as part of a multi-disciplined approach focused on achieving service throughput and outcome results

Main Responsibilities:

• To undertake and take responsibility for proactive and reactive duties to ensure the project is secure and safe for the comfort and wellbeing customers.
• To ensure all on-site/cloud held records of customer focused communication, health and safety, and staff development are kept up to date and are accurate and available.
• To have responsibility for reporting as required by funders and internal departments
• To support staff as required with training, skills, career development and where necessary provide direct client support.
• To proactively engage with internal and external stakeholders so as to check, monitor and report progress of interventions and ensure client progress is maintained and reviewed.
• To lead on conversations with clients about support session/provision feedback with colleagues and linking this information for staff to effectively understand developmental requirements within the service.
• To provide information to support MDT situations including attendance within such.
• To take responsibility for all database requirements including actions within given time periods and using information to inform staff support and supervision and training requirements.
• To produce a series of case studies which are linked in with other internal stakeholders for release to funders.
• To keep up to date and have oversight and responsibility for all relevant information within the place of work. This will include resident focused and building focused information and developments as well as more generic information, for example Health and Safety
• To be responsible for customers keeping to their basic commitments regarding (where applicable) engagement, progress and respect to other customers and staff. Where customers do not follow their basic commitments, the case will require either close direct intervention or colleague supported intervention so as to upskill support workers with more difficult caseloads.
• To alert senior staff to issues that require the intervention, support and/or knowledge of more senior colleagues.
• To undertake quality reviews of files and caseloads independently and through reflective case management to ensure maximum team learning, a safety net for customers and the continual development of staff.

Person Specification (Essential/Desirable)

Work Experience

• Applicants must have previous experience of supervising within a similar environment and supporting vulnerable people / families with issues relating to financial hardship, homelessness, mental health and substance misuse.
• Applicants must have a detailed knowledge of services and support available to vulnerable people in need and a thorough understanding and commitment to Safeguarding
• Applicants must hold a working knowledge of health and safety (within a supported accommodation environment and/or within the community) where lone working is applicable.
• Applicants must be able to demonstrate that they have experience in working with internal and external stakeholders within a support discipline
• Applicants have experience of supporting the growth of their team and encouraging personal growth
• Applicants have experience and knowledge of recruitment processes, performance management, absence management and other personnel focused elements
• Previous experience of dealing with and reporting incidents, accidents or near misses and safeguarding reporting (D)
• Recent mental health first aid certificate (D)
• Recent ASSIST training certificate (D)

Skills & Knowledge (Essential/Desirable)

• Public speaking skills and the ability to participate in workshops and seminars (E)
• Knowledge of mental illness and the effects on service users and carers (E)
• Good IT skills (E)
• Understanding of co-production and peer support (D)
• Awareness of professional boundaries (E)
• Knowledge of mental health related support or care/support environment (E)

Personal Attributes

• Full driving licence and willingness to drive company vehicles (D)
• Values diversity and shows commitment to equality of opportunity (E)
• Demonstrate evidence of team working (E)
• Able to work flexibly according to service need (E)
• Able to demonstrate empathy (E)
• Able to demonstrate assertive qualities (E)
• Able to take direction and instruction (E)
• Honest and trustworthy (E)
• Confident, respectful, self-reliant, aware of personal boundaries and resourceful (E)

Application Info:

As an organisation we recognise the value of lived experience and actively encourage our staff, with support, to use their experiences to support the development of our services and their work. We may ask you to share your lived experience with us at interview stage, if you feel comfortable doing so.

We encourage applications from all sections of the community particularly those with personal or previous experience of homelessness and social exclusion.

We are a Disability Confident Employer and are committed to an inclusive and accessible recruitment process. We offer a guaranteed interview to applicants who declare a disability and meet the minimum criteria for the role. For support in applying or to request reasonable adjustments, please contact us.

Access Community Trust is committed to safeguarding and promoting the welfare of all its young people and vulnerable adults using our services and expect all staff and volunteers to share this commitment.

Please note: this position involves work that is a regulated activity and is therefore subject to receipt of a satisfactory Enhanced Disclosure with a barred list check from the Disclosure and Barring Service. This is in accordance with the Police Act 1997 and the Rehabilitation of Offenders Act 1974. This is to be paid for by the successful applicant and will be reimbursed upon the successful passing of a 6-month probationary period.

Please note: We endeavour to respond to all applicants, however if you do not hear from us within 28 days please do assume your application has not been shortlisted for interview on this occasion.

Benefits

• Cashback healthcare & dental scheme, with the ability to upgrade and add on dependants
• One month paid sabbatical after five years' continuous service
• 24/7 counselling helpline, including six structured counselling sessions
• Enhanced maternity/paternity/adoption pay (subject to statutory eligibility criteria)
• Basic holiday entitlement of 28 days (pro-rata for part time working, you may be required to work on bank holidays if your service remains open but will have the equivalent entitlement to use another time)
• Extra leave accrued for length of service, up to a maximum of 5 days after 5 full years' service
• Company sick pay (from 12 months continuous service)
• Access to a wide range of store, leisure and travel discounts
• Cycle2Work scheme
• Company pension with a 3% employer contribution

Pay Rate:

£24,490.00 - per year

Apply Now

Locations:

Elm House

John Room House

Job Description:

Immediate Start Available

Hours: This is a casual role to support the operational resilience of the service. Shifts will be offered on an ad-hoc basis, mainly to provide cover for annual leave and sickness.

Working Pattern: Working hours will be waking nights from 20:30. We are operational 7 days a week.

Pay: £13.50 per hour

Principal Responsibilities

Our housing services have helped positively change thousands of lives for 50 years.

Supported housing provides specialist support for people who are vulnerable and at risk or who are in need of urgent accommodation. This includes people who are homeless or at risk of homelessness, and victims of domestic abuse. Individuals are supported to transition into longer-term accommodation and can also get help to access education, employment opportunities and healthcare.

The key responsibilities will require the postholder to work proactively and liaise with customers, building a rapport and being the first point of contact in the building overnight. Shifts are on a lone working basis, and the postholder will work within a wider team to provide a safe, secure and comfortable environment, helping customers begin to recover from the trauma experienced through homelessness.

Person Specification (Essential/Desirable)

Experience

• Applicants must have previous experience of working within a supported accommodation environment and supporting vulnerable people / families with issues relating to financial hardship, homelessness, mental health and substance misuse (D)
• Applicants must have a detailed knowledge of services and support available to vulnerable people in need and a thorough understanding and commitment to Safeguarding (D)
• Applicants must hold a working knowledge of health and safety in relation to managing premises and a dispersed team (within a supported accommodation environment and within the community) where lone working is applicable (D)
• Experience in a security / caretaker role (D)

Qualifications

• A thorough knowledge of Temporary/Emergency or Supported Housing Accommodation (D)
• A professional qualification in housing, social work, community work or similar area of work (D)
• Significant lived experience within factors which relate to our customers. This can include knowledge of substance misuse, the welfare system, homelessness, long term unemployment, mental health, financial hardship (D)

Work-Focused Skills

• Current driving licence and have the use of a car (E)
• Applicants should have excellent inter-personal and communication skills and must be able to work within a multi-disciplinary team.
• Applicants should be able to manage their own work and use initiative as appropriate (E)
• Applicants should have good generic IT skills as the role will involve be able to use databases to record information (E)
• Experience of working in challenging situations, and being able to find practical solutions (E)
• Applications should have the ability to complete various domestic duties to maintain a clean and tidy environment and support the swift turnaround of rooms before a new occupant arrives (E)

Application Info

We encourage applications from all sections of the community particularly those with personal or previous experience of homelessness and social exclusion.

We are a Disability Confident Employer and are committed to an inclusive and accessible recruitment process. We offer a guaranteed interview to applicants who declare a disability and meet the minimum criteria for the role. For support in applying or to request reasonable adjustments, please contact us.

Access Community Trust is committed to safeguarding and promoting the welfare of all its young people and vulnerable adults using our services and expect all staff and volunteers to share this commitment.

Please note: this position involves work that is a regulated activity and is therefore subject to receipt of a satisfactory Enhanced Disclosure with a barred list check from the Disclosure and Barring Service. This is in accordance with the Police Act 1997 and the Rehabilitation of Offenders Act 1974. This is to be paid for by the successful applicant and will be reimbursed upon the successful passing of a 6-month probationary period.

We reserve the right to close the advert if we receive a high volume of suitable applicants so early application is encouraged. We endeavour to respond to all applicants, however if you do not hear from us within 28 days please do assume your application has not been shortlisted for interview on this occasion.

Benefits

• Access to a wide range of store, leisure and travel discounts
• 24/7 counselling helpline, including six structured sessions
• Company pension with a 3% employer contribution

Pay Rate:

£13.50 - per hour

Apply Now

Locations:

Steam House Cafe (Ipswich)

Job Description:

This is a casual role to support the operational resilience of the service. Shifts will be offered on an ad-hoc basis, mainly to provide cover for annual leave and sickness.

The service is operational 7 days per week, day and night, so flexibility is required to meet the needs of the service. An early shift may start from 9am, and a late shift may finish at Midnight.

About the service:

Steam House cafes are purpose designed mental health crisis cafes across Norfolk & Suffolk. We offer a unique and safe cafe-styled space with a fully-trained multidisciplinary team, offering holistic support to adults experiencing mental health crisis – day and night.

Drawing on experiences and learnings from decades of assistance to those most vulnerable in our community, STEAM provides clients with a calming and informed environment beneficial to their needs.

Each cafe provides guidance, support and personalised pathway plans, which are mindfully coproduced over a period of time with our team, to enhance future wellbeing for the client.

Main Responsibilities:

• To work in conjunction with managers and other key agencies in developing both policy and associated practice that meet the combined needs of the client group
• To provide individual and bespoke support, information, signposting and access to appropriate and relevant services for those wishing to access the crisis hub
• To be involved in supporting those who have low resilience and are at risk of, or are experiencing a mental health crisis
• To liaise with managers or other appropriate persons to ensure the safety of clients and staff
• To liaise with external agencies regarding presenting clients and any relevant history or risk factors
• Support clients to help identify individual needs and coping strategies, and to help provide and encourage a supportive and safe environment as an alternative to contacting emergency services or attending A&E
• To encourage clients to share knowledge and feedback, in order to provide a holistic and efficient service
• To record and evaluate the impact of interventions using appropriate evaluation tools
• Ensure that appropriate records and documentation are inputted in a timely manner and stored securely on the Access Community Trust (Access) Customer Relationship Management (CRM) system, ensuring concerns are reported to the relevant person(s)
• To undertake specific and specialised training in order to support the vulnerable client group and maintain continued professional development through attending agreed training and conferences
• To work collaboratively as part of a Multi-Disciplinary team and contribute to Team discussions
• To provide interventions that are evidence based, and to follow client centred principles. This will involve assessing, planning, implementing and evaluating the outcomes of interventions, and maintaining appropriate records

Person Specification (Essential/Desirable)

Work Experience

• A minimum of 2 years experience of working within adult mental health (E)
• Ability to confidently use verbal de-escalation techniques to good effect (E)
• Ability to prioritise workload (E)
• Proven experience working within a team of individuals (E)
• Experience of assisting to implement change (E)
• Experience of report writing and data collection, analysis, and presentation (E)
• Experience of partnership working and multi-agency liaison (E)
• Previous experience of dealing with and reporting incidents, accidents or near misses and safeguarding reporting (D)
• Recent mental health first aid certificate (D)
• Recent ASSIST training certificate (D)

Skills & Knowledge (Essential/Desirable)

• Public speaking skills and the ability to participate in workshops and seminars (E)
• Knowledge of mental illness and the effects on service users and carers (E)
• Good IT skills (E)
• Understanding of co-production and peer support (D)
• Awareness of professional boundaries (E)

Personal Attributes

• Full driving licence and willingness to drive company vehicles (D)
• Values diversity and shows commitment to equality of opportunity (E)
• Demonstrate evidence of team working (E)
• Able to work flexibly according to service need (E)
• Able to demonstrate empathy (E)
• Able to demonstrate assertive qualities (E)
• Able to take direction and instruction (E)
• Honest and trustworthy (E)
• Confident, respectful, self-reliant, aware of personal boundaries and resourceful (E)

Application Info:

As an organisation we recognise the value of lived experience and actively encourage our staff, with support, to use their experiences to support the development of our services and their work. We may ask you to share your lived experience with us at interview stage, if you feel comfortable doing so.

We encourage applications from all sections of the community particularly those with personal or previous experience of homelessness and social exclusion.

We are a Disability Confident Employer and are committed to an inclusive and accessible recruitment process. We offer a guaranteed interview to applicants who declare a disability and meet the minimum criteria for the role. For support in applying or to request reasonable adjustments, please contact us.

Access Community Trust is committed to safeguarding and promoting the welfare of all its young people and vulnerable adults using our services and expect all staff and volunteers to share this commitment.

Please note: this position involves work that is a regulated activity and is therefore subject to receipt of a satisfactory Enhanced Disclosure with a barred list check from the Disclosure and Barring Service. This is in accordance with the Police Act 1997 and the Rehabilitation of Offenders Act 1974. This is to be paid for by the successful applicant and will be reimbursed upon the successful passing of a 6-month probationary period.

Please note: We endeavour to respond to all applicants, however if you do not hear from us within 28 days please do assume your application has not been shortlisted for interview on this occasion.

Benefits

• Access to a wide range of store, leisure and travel discounts
• 24/7 counselling helpline, including six structured sessions
• Company pension with a 3% employer contribution

Pay Rate:

£12.60 - per hour

Apply Now

Locations:

Steam House Cafe (Great Yarmouth)

Job Description:

This is a casual role to support the operational resilience of the service. Shifts will be offered on an ad-hoc basis, mainly to provide cover for annual leave and sickness.

The service is operational 7 days per week, day and night, so flexibility is required to meet the needs of the service.

About the service:

Steam House cafes are purpose designed mental health crisis cafes across Norfolk & Suffolk. We offer a unique and safe cafe-styled space with a fully-trained multidisciplinary team, offering holistic support to adults experiencing mental health crisis – day and night.

Drawing on experiences and learnings from decades of assistance to those most vulnerable in our community, STEAM provides clients with a calming and informed environment beneficial to their needs.

Each cafe provides guidance, support and personalised pathway plans, which are mindfully coproduced over a period of time with our team, to enhance future wellbeing for the client.

Main Responsibilities:

• To work in conjunction with managers and other key agencies in developing both policy and associated practice that meet the combined needs of the client group
• To provide individual and bespoke support, information, signposting and access to appropriate and relevant services for those wishing to access the crisis hub
• To be involved in supporting those who have low resilience and are at risk of, or are experiencing a mental health crisis
• To liaise with managers or other appropriate persons to ensure the safety of clients and staff
• To liaise with external agencies regarding presenting clients and any relevant history or risk factors
• Support clients to help identify individual needs and coping strategies, and to help provide and encourage a supportive and safe environment as an alternative to contacting emergency services or attending A&E
• To encourage clients to share knowledge and feedback, in order to provide a holistic and efficient service
• To record and evaluate the impact of interventions using appropriate evaluation tools
• Ensure that appropriate records and documentation are inputted in a timely manner and stored securely on the Access Community Trust (Access) Customer Relationship Management (CRM) system, ensuring concerns are reported to the relevant person(s)
• To undertake specific and specialised training in order to support the vulnerable client group and maintain continued professional development through attending agreed training and conferences
• To work collaboratively as part of a Multi-Disciplinary team and contribute to Team discussions
• To provide interventions that are evidence based, and to follow client centred principles. This will involve assessing, planning, implementing and evaluating the outcomes of interventions, and maintaining appropriate records

Person Specification (Essential/Desirable)

Work Experience

• A minimum of 2 years experience of working within adult mental health (E)
• Ability to confidently use verbal de-escalation techniques to good effect (E)
• Ability to prioritise workload (E)
• Proven experience working within a team of individuals (E)
• Experience of assisting to implement change (E)
• Experience of report writing and data collection, analysis, and presentation (E)
• Experience of partnership working and multi-agency liaison (E)
• Previous experience of dealing with and reporting incidents, accidents or near misses and safeguarding reporting (D)
• Recent mental health first aid certificate (D)
• Recent ASSIST training certificate (D)

Skills & Knowledge (Essential/Desirable)

• Public speaking skills and the ability to participate in workshops and seminars (E)
• Knowledge of mental illness and the effects on service users and carers (E)
• Good IT skills (E)
• Understanding of co-production and peer support (D)
• Awareness of professional boundaries (E)

Personal Attributes

• Full driving licence and willingness to drive company vehicles (D)
• Values diversity and shows commitment to equality of opportunity (E)
• Demonstrate evidence of team working (E)
• Able to work flexibly according to service need (E)
• Able to demonstrate empathy (E)
• Able to demonstrate assertive qualities (E)
• Able to take direction and instruction (E)
• Honest and trustworthy (E)
• Confident, respectful, self-reliant, aware of personal boundaries and resourceful (E)

Application Info:

As an organisation we recognise the value of lived experience and actively encourage our staff, with support, to use their experiences to support the development of our services and their work. We may ask you to share your lived experience with us at interview stage, if you feel comfortable doing so.

We encourage applications from all sections of the community particularly those with personal or previous experience of homelessness and social exclusion.

We are a Disability Confident Employer and are committed to an inclusive and accessible recruitment process. We offer a guaranteed interview to applicants who declare a disability and meet the minimum criteria for the role. For support in applying or to request reasonable adjustments, please contact us.

Access Community Trust is committed to safeguarding and promoting the welfare of all its young people and vulnerable adults using our services and expect all staff and volunteers to share this commitment.

Please note: this position involves work that is a regulated activity and is therefore subject to receipt of a satisfactory Enhanced Disclosure with a barred list check from the Disclosure and Barring Service. This is in accordance with the Police Act 1997 and the Rehabilitation of Offenders Act 1974. This is to be paid for by the successful applicant and will be reimbursed upon the successful passing of a 6-month probationary period.

Please note: We endeavour to respond to all applicants, however if you do not hear from us within 28 days please do assume your application has not been shortlisted for interview on this occasion.

Benefits

• Access to a wide range of store, leisure and travel discounts
• 24/7 counselling helpline, including six structured sessions
• Company pension with a 3% employer contribution

Pay Rate:

£12.60 - per hour

Apply Now

Locations:

Steam House Cafe (Ipswich)

Job Description:

Hours: 11 per week

Rota: Shifts will be mainly afternoons/evenings and weekend based. The service is operational 7 days per week, day and night, so flexibility is required to meet the needs of the service.

Pay: £12.60 per hour

About the service:

Steam House cafes are purpose designed mental health crisis cafes across Norfolk & Suffolk. We offer a unique and safe cafe-styled space with a fully-trained multidisciplinary team, offering holistic support to adults experiencing mental health crisis – day and night.

The service is operational 7 days per week, day and night, so flexibility is required to meet the needs of the service.

Drawing on experiences and learnings from decades of assistance to those most vulnerable in our community, STEAM provides clients with a calming and informed environment beneficial to their needs.

Each cafe provides guidance, support and personalised pathway plans, which are mindfully coproduced over a period of time with our team, to enhance future wellbeing for the client.

Main Responsibilities:

• To work in conjunction with managers and other key agencies in developing both policy and associated practice that meet the combined needs of the client group
• To provide individual and bespoke support, information, signposting and access to appropriate and relevant services for those wishing to access the crisis hub
• To be involved in supporting those who have low resilience and are at risk of, or are experiencing a mental health crisis
• To liaise with managers or other appropriate persons to ensure the safety of clients and staff
• To liaise with external agencies regarding presenting clients and any relevant history or risk factors
• Support clients to help identify individual needs and coping strategies, and to help provide and encourage a supportive and safe environment as an alternative to contacting emergency services or attending A&E
• To encourage clients to share knowledge and feedback, in order to provide a holistic and efficient service
• To record and evaluate the impact of interventions using appropriate evaluation tools
• Ensure that appropriate records and documentation are inputted in a timely manner and stored securely on the Access Community Trust (Access) Customer Relationship Management (CRM) system, ensuring concerns are reported to the relevant person(s)
• To undertake specific and specialised training in order to support the vulnerable client group and maintain continued professional development through attending agreed training and conferences
• To work collaboratively as part of a Multi-Disciplinary team and contribute to Team discussions
• To provide interventions that are evidence based, and to follow client centred principles. This will involve assessing, planning, implementing and evaluating the outcomes of interventions, and maintaining appropriate records

Person Specification (Essential/Desirable)

Work Experience

• A minimum of 2 years experience of working within adult mental health (E)
• Ability to confidently use verbal de-escalation techniques to good effect (E)
• Ability to prioritise workload (E)
• Proven experience working within a team of individuals (E)
• Experience of assisting to implement change (E)
• Experience of report writing and data collection, analysis, and presentation (E)
• Experience of partnership working and multi-agency liaison (E)
• Previous experience of dealing with and reporting incidents, accidents or near misses and safeguarding reporting (D)
• Recent mental health first aid certificate (D)
• Recent ASSIST training certificate (D)

Skills & Knowledge (Essential/Desirable)

• Public speaking skills and the ability to participate in workshops and seminars (E)
• Knowledge of mental illness and the effects on service users and carers (E)
• Good IT skills (E)
• Understanding of co-production and peer support (D)
• Awareness of professional boundaries (E)

Personal Attributes

• Full driving licence and willingness to drive company vehicles (D)
• Values diversity and shows commitment to equality of opportunity (E)
• Demonstrate evidence of team working (E)
• Able to work flexibly according to service need (E)
• Able to demonstrate empathy (E)
• Able to demonstrate assertive qualities (E)
• Able to take direction and instruction (E)
• Honest and trustworthy (E)
• Confident, respectful, self-reliant, aware of personal boundaries and resourceful (E)

Application Info:

As an organisation we recognise the value of lived experience and actively encourage our staff, with support, to use their experiences to support the development of our services and their work. We may ask you to share your lived experience with us at interview stage, if you feel comfortable doing so.

We encourage applications from all sections of the community particularly those with personal or previous experience of homelessness and social exclusion.

We are a Disability Confident Employer and are committed to an inclusive and accessible recruitment process. We offer a guaranteed interview to applicants who declare a disability and meet the minimum criteria for the role. For support in applying or to request reasonable adjustments, please contact us.

Access Community Trust is committed to safeguarding and promoting the welfare of all its young people and vulnerable adults using our services and expect all staff and volunteers to share this commitment.

Please note: this position involves work that is a regulated activity and is therefore subject to receipt of a satisfactory Enhanced Disclosure with a barred list check from the Disclosure and Barring Service. This is in accordance with the Police Act 1997 and the Rehabilitation of Offenders Act 1974. This is to be paid for by the successful applicant and will be reimbursed upon the successful passing of a 6-month probationary period.

Please note: We endeavour to respond to all applicants, however if you do not hear from us within 28 days please do assume your application has not been shortlisted for interview on this occasion.

Benefits

• Cashback healthcare & dental scheme, with the ability to upgrade and add on dependants
• One month paid sabbatical after five years' continuous service
• 24/7 counselling helpline, including six structured counselling sessions
• Enhanced maternity/paternity/adoption pay (subject to statutory eligibility criteria)
• Basic holiday entitlement of 28 days (pro-rata for part time working, you may be required to work on bank holidays if your service remains open but will have the equivalent entitlement to use another time)
• Extra leave accrued for length of service, up to a maximum of 5 days after 5 full years' service
• Company sick pay (from 12 months continuous service)
• Access to a wide range of store, leisure and travel discounts
• Cycle2Work scheme
• Company pension with a 3% employer contribution

Pay Rate:

£12.60 - per hour

Apply Now