Service Coordinator – STEAM Bury St Edmunds
Locations:
Steam House Cafe (Bury St Edmunds)
Job Description:
Hours: 33.5 hours per week
About the service:
Steam House cafes are purpose designed mental health crisis cafes across Norfolk & Suffolk. We offer a unique and safe cafe-styled space with a fully-trained multidisciplinary team, offering holistic support to adults experiencing mental health crisis – day and night.
The postholder will be responsible for the operational day to day running of the building and be responsible for all of the activities and work undertaken onsite with external support and overview being provided by The Service Manager. Key and centre to the role is the support and development of the skills in the team to ensure operational excellence and delivery in line with the KPI’s set by the funder and the core values of the organisation. Regular case reviews and proactive and reflective case management all form a key part in this process along with support and supervision sessions.
The role will ensure proactive client led working practices are constantly part of a view/review process ensuring our services are meeting the needs of our customers. This work will include working alongside LEAF and proactively working to install positive changes following client feedback
The postholder will also be required, where necessary, to deal directly with the most challenging of clients, supporting and training Support Workers in being competent and professional in the most difficult circumstances. As part of the operational management of the project the Coordinator will be responsible for all day to day matters including staffing, recruitment, completion of staff training, annual leave authorisation and cover, Health & Safety and Security
The postholder will need to ensure they are suitably aware of other support provision, both internal and external, and ensure that this support provision is maximised as part of a multi-disciplined approach focused on achieving service throughput and outcome results
Main Responsibilities:
- To undertake and take responsibility for proactive and reactive duties to ensure the project is secure and safe for the comfort and wellbeing customers.
- To ensure all on-site/cloud held records of customer focused communication, health and safety, and staff development are kept up to date and are accurate and available.
- To have responsibility for reporting as required by funders and internal departments
- To support staff as required with training, skills, career development and where necessary provide direct client support.
- To proactively engage with internal and external stakeholders so as to check, monitor and report progress of interventions and ensure client progress is maintained and reviewed.
- To lead on conversations with clients about support session/provision feedback with colleagues and linking this information for staff to effectively understand developmental requirements within the service.
- To provide information to support MDT situations including attendance within such.
- To take responsibility for all database requirements including actions within given time periods and using information to inform staff support and supervision and training requirements.
- To produce a series of case studies which are linked in with other internal stakeholders for release to funders.
- To keep up to date and have oversight and responsibility for all relevant information within the place of work. This will include resident focused and building focused information and developments as well as more generic information, for example Health and Safety
- To be responsible for customers keeping to their basic commitments regarding (where applicable) engagement, progress and respect to other customers and staff. Where customers do not follow their basic commitments, the case will require either close direct intervention or colleague supported intervention so as to upskill support workers with more difficult caseloads.
- To alert senior staff to issues that require the intervention, support and/or knowledge of more senior colleagues.
- To undertake quality reviews of files and caseloads independently and through reflective case management to ensure maximum team learning, a safety net for customers and the continual development of staff.
Person Specification (Essential/Desirable)
Work Experience
- Applicants must have previous experience of supervising within a similar environment and supporting vulnerable people / families with issues relating to financial hardship, homelessness, mental health and substance misuse.
- Applicants must have a detailed knowledge of services and support available to vulnerable people in need and a thorough understanding and commitment to Safeguarding
- Applicants must hold a working knowledge of health and safety (within a supported accommodation environment and/or within the community) where lone working is applicable.
- Applicants must be able to demonstrate that they have experience in working with internal and external stakeholders within a support discipline
- Applicants have experience of supporting the growth of their team and encouraging personal growth
- Applicants have experience and knowledge of recruitment processes, performance management, absence management and other personnel focused elements
- Previous experience of dealing with and reporting incidents, accidents or near misses and safeguarding reporting (D)
- Recent mental health first aid certificate (D)
- Recent ASSIST training certificate (D)
Skills & Knowledge (Essential/Desirable)
- Public speaking skills and the ability to participate in workshops and seminars (E)
- Knowledge of mental illness and the effects on service users and carers (E)
- Good IT skills (E)
- Understanding of co-production and peer support (D)
- Awareness of professional boundaries (E)
- Knowledge of mental health related support or care/support environment (E)
Personal Attributes
- Full driving licence and willingness to drive company vehicles (D)
- Values diversity and shows commitment to equality of opportunity (E)
- Demonstrate evidence of team working (E)
- Able to work flexibly according to service need (E)
- Able to demonstrate empathy (E)
- Able to demonstrate assertive qualities (E)
- Able to take direction and instruction (E)
- Honest and trustworthy (E)
- Confident, respectful, self-reliant, aware of personal boundaries and resourceful (E)
Application Info:
As an organisation we recognise the value of lived experience and actively encourage our staff, with support, to use their experiences to support the development of our services and their work. We may ask you to share your lived experience with us at interview stage, if you feel comfortable doing so.
We encourage applications from all sections of the community particularly those with personal or previous experience of homelessness and social exclusion.
We are a Disability Confident Employer and are committed to an inclusive and accessible recruitment process. We offer a guaranteed interview to applicants who declare a disability and meet the minimum criteria for the role. For support in applying or to request reasonable adjustments, please contact us.
Access Community Trust is committed to safeguarding and promoting the welfare of all its young people and vulnerable adults using our services and expect all staff and volunteers to share this commitment.
Please note: this position involves work that is a regulated activity and is therefore subject to receipt of a satisfactory Enhanced Disclosure with a barred list check from the Disclosure and Barring Service. This is in accordance with the Police Act 1997 and the Rehabilitation of Offenders Act 1974. This is to be paid for by the successful applicant and will be reimbursed upon the successful passing of a 6-month probationary period.
Please note: We endeavour to respond to all applicants, however if you do not hear from us within 28 days please do assume your application has not been shortlisted for interview on this occasion.
Benefits
- Cashback healthcare & dental scheme, with the ability to upgrade and add on dependants
- One month paid sabbatical after five years' continuous service
- 24/7 counselling helpline, including six structured counselling sessions
- Enhanced maternity/paternity/adoption pay (subject to statutory eligibility criteria)
- Basic holiday entitlement of 28 days (pro-rata for part time working, you may be required to work on bank holidays if your service remains open but will have the equivalent entitlement to use another time)
- Extra leave accrued for length of service, up to a maximum of 5 days after 5 full years' service
- Company sick pay (from 12 months continuous service)
- Access to a wide range of store, leisure and travel discounts
- Cycle2Work scheme
- Company pension with a 3% employer contribution
Pay Rate:
£24,490.00 - per year