Come join our team working to help change the lives of some of the most vulnerable people in society.
Ranked 2023 Q3 by Best Companies as the 6th best charity to work for in the UK, Medaille Trust is one of the UK's leading charities in the fight against modern slavery. Our innovative model is based on three principles: Prevent, Protect and Pursue. We are one of the UK's largest providers of survivor services, with ten safehouses and six outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year.
We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.
We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
This role is based in the Manchester area.
We are looking for a Gardening volunteer to help support us with gardening and working alongside our service users to support them with all things gardening related. Tasks will include:
•Digging, planting, maintaining, harvesting of plants and flowers.
•Sharing knowledge of plant, flower and food cultivation with service users.
•Offering a safe and comfortable experience for all service users, showing awareness of service users’ varying physical and mental well-being needs.
Our volunteers come from all walks of life and have a wide range of experience and motivations for wanting to volunteer with us. Whatever your reason for deciding to volunteer, we want to make sure you enjoy your time with us and know just how much we value your support.
This role requires maturity, and an ability to engage with adults in a trauma informed way, while working alongside staff members to deliver the activities in line with agreed procedures and systems
Volunteers need to:
•Be at least 18 years old
•Be able to get to travel around the Manchester area
•Have a good standard of spoken and written English
•Be computer literate to be able to complete any online training
•Have experience or qualifications in gardening, cultivation and harvesting of plants and flowers
•This role requires a regular commitment every week
•Be willing to have an enhanced DBS check
•Have knowledge and understanding of human trafficking issues or willingness to learn
•Have knowledge and understanding of mental health conditions or willingness to learn
•Have an understanding of the importance of professional boundaries in the role
•Have the ability to maintain confidentiality
Interested? For full details and how to apply please visit: https://www.medaille-trust.org.uk/take-action/volunteering
This position is subject to a satisfactory Enhanced Disclosure & Barring Service check.
To apply please complete an application form and email it to volunteering@medaille-trust.org.uk
Come join our team working to help change the lives of some of the most vulnerable people in society.
Come join our team working to help change the lives of some of the most vulnerable people in society.
Come join our team working to help change the lives of some of the most vulnerable people in society.
Come join our team working to help change the lives of some of the most vulnerable people in society.
Ranked 2023 Q3 by Best Companies as the 6th best charity to work for in the UK, Medaille Trust is one of the UK's leading charities in the fight against modern slavery. Our innovative model is based on three principles: Prevent, Protect and Pursue. We are one of the UK's largest providers of survivor services, with ten safehouses and six outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year.
We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
We are looking for a volunteer to help support us with gardening and working alongside our service users to support them with all things gardening related. Tasks will include:
- Digging, planting, maintaining, harvesting of plants
- Trimming hedges and bushes
- Weeding, planting and watering plants
- General vegetable patch maintenance
- Sharing knowledge of plant, flower and food cultivation with service users
- Offering a safe and comfortable experience for all service users, showing awareness of service users’ varying physical and mental well-being needs
Our volunteers come from all walks of life and have a wide range of experience and motivations. Whatever your reason for deciding to volunteer, we want to make sure you enjoy your time with us and know just how much we value your support.
This role requires maturity, and an ability to engage with female adults in a trauma informed way, while working alongside staff members to deliver the activities in line with agreed procedures and systems.
- Be at least 18 years old
- Be able to get to the venue which is based in Swindon
- Have experience or qualifications in gardening, cultivation, harvesting of plants
- Have a good standard of spoken and written English
- Be able to regularly commit on a weekly basic
- Be willing to have an enhanced DBS check
- Have knowledge and understanding of human trafficking issues or willingness to learn
- Have knowledge and understanding of mental health conditions or willingness to learn
- Have an understanding of the importance of professional boundaries in the role
- Have the ability to maintain confidentiality
For full details and how to apply please complete an application form and email it to volunteering@medaille-trust.org.uk
To apply please complete an application form and email it to volunteering@medaille-trust.org.uk
Come join our team working to help change the lives of some of the most vulnerable people in society.
Come join our team working to help change the lives of some of the most vulnerable people in society.
Come join our team working to help change the lives of some of the most vulnerable people in society.
Come join our team working to help change the lives of some of the most vulnerable people in society.
Ranked 2023 Q3 by Best Companies as the 6th best charity to work for in the UK, Medaille Trust is one of the UK's leading charities in the fight against modern slavery. Our innovative model is based on three principles: Prevent, Protect and Pursue. We are one of the UK's largest providers of survivor services, with ten safehouses and six outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year.
We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.
We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
This role is based in the Wiltshire area.
We are looking for a Volunteer Handyperson to help support a smooth transition for service users as they move into their new accommodation. Tasks will include:
•Lifting, carrying, and transporting items in a safe manner.
•Completing general handyperson tasks such as installing shelving and general maintenance tasks.
•Sharing knowledge of general maintenance with service users to empower them to do it themselves going forward.
Our volunteers come from all walks of life and have a wide range of experience and motivations for wanting to volunteer with us. Whatever your reason for deciding to volunteer, we want to make sure you enjoy your time with us and know just how much we value your support.
This role requires maturity, and an ability to engage with adults in a trauma informed way, while working alongside staff members to deliver the activities in line with agreed procedures and systems
Volunteers need to:
•Be at least 18 years old
•Be able to get to travel around the Swindon area
•Be computer literate to be able to complete any online training
•Commitment - Ad hoc – as and when required
•Be willing to have an enhanced DBS check
•Have knowledge and understanding of human trafficking issues or willingness to learn
•Have knowledge and understanding of mental health conditions or willingness to learn
•Have an understanding of the importance of professional boundaries in the role
•Have the ability to maintain confidentiality
Interested? For full details and how to apply please visit: https://www.medaille-trust.org.uk/take-action/volunteering
If you have any queries, please contact volunteering@medaille-trust.org.uk
This position is subject to a satisfactory Enhanced Disclosure & Barring Service check.
Having a driving licence, use of your own vehicle which is in good condition and insurance which covers volunteer usage is essential.
To apply please complete an application form and email it to volunteering@medaille-trust.org.uk
Come join our team working to help change the lives of some of the most vulnerable people in society.
Come join our team working to help change the lives of some of the most vulnerable people in society.
Come join our team working to help change the lives of some of the most vulnerable people in society.
JOB DESCRIPTION
POST TITLE:
Deputy Service Manager
LOCATION:
HOURS OF DUTY:
37.5 hours per week
SALARY:
£ 33,500 per annum ( plus London Waiting Allowance if applicable)
MAIN CONTACTS:
Service Users
Senior Service Manager
Safehouse Project Manager
Head of Modern Slavery Services
Director of Police & Justice Partnerships
All Medaille Trust staff and Volunteers
CEO and Trustees
External agencies and statutory bodies including other Non-
Governmental Organisations
RESPONSIBLE TO: Senior
Service Manager
SPECIAL CONDITIONS OF
SERVICE:
An enhanced Disclosure and
Barring Service check will be
undertaken
Able and willing to work
flexibly and at other
Medaille locations
Maintain confidentiality in
respect of the service
location and identity of
clients and staff at all times
Must hold a full UK Driving
Licence (preferably for a
minimum of 36 months),
have the use of a car and be
insured for business
purposes.
NB not essential for
Waltham Forest however
must be able to travel
between projects.
MAIN PURPOSE OF THE POST:
The Deputy Service Manager role at Medaille Trust will involve supporting the Senior Service Manager in
overseeing services for survivors of modern slavery and human trafficking.
To oversee the day-today operations of the safehouse accommodation and services for potential victims of
modern slavery in the service and their dependents (where applicable) in a given geographic area.
To manage the projects in the Senior Service Manager’s absence.
To attend Team and Service User meetings across projects. To undertake On Call duties.
To work weekends as and when required.
To oversee the general condition of any premises and to provide high quality support provision to service
users in accordance with Medaille Trust policies and procedures. Ensuring that the Senior Service Manager
is updated on all areas.
To ensure all statutory, contractual and internal policy obligations around Health & Safety, Safeguarding,
Data Protection and other matters as may be detailed are met.
June 2025
To work with Senior Service Manager to ensure all quality assurance measures are in place such as CQC,
QMF, safeguarding audits, internal audits.
To ensure services are flexibly staffed in accordance with service users’ needs and available resources.
To support the service by promoting cost effectiveness. Work with the Senior Service Manager to ensure
the project is working within agreed budgets.
To ensure new service users are welcomed and their needs are continually assessed.
To work with the Senior Modern Slavery Case Worker and Modern Slavery Case Workers to supervise their
production of support plans, updating records accurately and reporting key changes. This also includes
preparing the client for exit, repatriation and any other resettlement plans.
To line manage and supervise a staff team, ensuring staff receive adequate supervision, training and
appraisals. Raising any concerns with the Senior Service Manager.
To assist staff, where required, on supporting service users with such skills as budgeting, life skills,
employment, education, training, repatriation and move-on and claiming welfare benefits.
To recruit, induct and train staff and volunteers, distributing tasks for volunteers, in accordance with the
needs of the service and service users.
To ensure staff and volunteers adhere to all policies / procedures pertaining to their roles particularly those
involving Safeguarding and Health and Safety.
To ensure that any safeguarding concerns/referrals and Health & Safety concerns are communicated to
Medaille’s Safeguarding Lead as soon as possible and to attend any case conferences and multi-agency
meetings with the Senior Service Manager.
To be able to use The Salvation Army’s database for logging service users’ support and extracting
reports/data.
To ensure there is an up to date list of essential / useful external agencies for the benefit of service users i.e.
doctors, job centres, training providers.
To empower service users to maintain control over all aspects of their lives.
To ensure service users access other services by advocating on their behalf and giving practical and
emotional support i.e. solicitors, Home Office, counselling, Law Enforcement agencies.
To communicate immediately to the Senior Service Manager any concerns around any breaches of security,
house rules or service user agreements, especially where there are concerns about safety and safeguarding
issues.
To ensure an accurate record and distribution of subsistence allowances are paid to service users.
To ensure that the petty cash system and recording of petty cash operates effectively and voids are kept to a
minimum.
To allocate subsistence payments using the petty cash system or B4B payments in accordance with the
finance policies.
To ensure monies are accounted for and documented accordingly.
To arrange and supervise, where appropriate, garden maintenance, window cleaning and cleaning of
communal areas.
To ensure vacant rooms are prepared and clean with fresh bedding, etc for re-letting. Including carrying out
cleaning and other light manual duties as needed.
To ensure all complaints are recorded and reported and Senior Service Manager informed of all that come
through.
To ensure relevant quality standards are followed and maintained at all times, following Medaille Trust
policies and procedures and the Human Trafficking Foundation’s Slavery and Trafficking Survivor Care
Standards.
Contribute to service improvement, policy development, and identifying best practices.
To complete any other duties as directed by the Senior Service Manager/Safehouse Project Manager/Head
of Modern Slavery Services.
Health and Safety
To maintain a safe and secure working environment.
To participate in the identification and assessment of risks and implement agreed working procedures to
minimise their impact, writing risk assessments as required.
June 2025
To ensure that all incidents, accidents or potential hazards are reported and recorded following the Health
and Safety Policy.
To be accountable for Health and Safety checks and maintain accurate records.
To ensure all safety and security procedures are followed to keep self and others safe.
To promote awareness of Health and Safety amongst service users, including those who use emergency / on
call systems, fire prevention and control systems as necessary.
To ensure that visitors and contractors are aware of priority Health and Safety risks and procedures e.g. fire
procedures
SPECIFIC REQUIREMENTS
The Deputy Service Manager will have previous experience in relevant sector or experience of working with adults
that are vulnerable. The post holder will demonstrate a mature, honest, reliable, empathetic and non-judgmental
attitude towards service users. This includes non-discriminatory and respect for cultural and religious heritage of all
people.
ADDITIONAL DUTIES
The service will be staffed in accordance with service user needs and flexibility from the post holder is essential to
meet these needs, including working unsociable hours as and when required. Sleep over duties or waking night
shifts may be required within the service and you will be expected to participate in an on call rota which will include
bank holidays and the Christmas period for which you will receive an additional allowance. You may be required to
occasionally work at any other premises at which your employer carries out its business now or in the future.
You will be required to support local and organisational fundraising and engagement activities and events.
VISION, MISSION AND VALUES
Our vision is a world where people are free from exploitation through human trafficking and modern slavery. Whilst
exploitation continues to exist, our mission is:
To offer protection to adult victims of modern slavery and their dependent children, and to equip them to
become survivors.
To bring justice for survivors by supporting the work of law enforcement authorities.
To raise awareness of modern slavery and human trafficking amongst opinion formers and members of the
public.
To support initiatives that help prevent vulnerable people falling prey to exploitation in the first place.
Medaille Trust is a client focussed charity that equips victims of modern slavery to become survivors, we will act with
Respect, Collaboration, Compassion, Empowerment and Passion.
SAFEGUARDING
Everyone at Medaille Trust has a safeguarding responsibility. As part of the role the post holder will undertake
mandatory safeguarding and Prevent training as part of their induction. The post holder will be required to ensure
that vulnerable adults and children are safeguarded. The role includes a duty to refer any safeguarding concerns
they may have to their line manager.
CONFIDENTIALITY
It is expected that all employees will understand that our work is confidential and that confidential information must
not be divulged. This obligation will continue indefinitely even after termination of employment.
TRAINING
Medaille Trust is committed to offering training and support to all employees. The post holder will be required to
attend mandatory training, other training where appropriate, participate in supervision, annual appraisals and
development reviews.
June 2025
PERSON SPECIFICATION FOR THE POST OF DEPUTY SERVICE MANAGER
REQUIREMENT
ESSENTIAL
DESIRABLE
Qualifications
Health & Safety certificate
Fire awareness certificate
Manual Handling certificate
IOSH (Managing Safely)
Emergency First Aid
certificate
Diploma in Management /
Health and Social Care
(Adults) or similar
qualification
ASSESSMENT
METHOD
Application
Form and
Documentation
Skills
Ability to work within a ‘risk
assessed’ environment
A second language
Application
Form and
Interview
Ability to work under pressure
Ability to represent the Trust in
a professional manner at all
times
Excellent IT skills
Administrative, recording and
reporting skills
Effective communication skills
Ability to lone work and work
on own initiative
Ability to work with the
minimum of supervision
Team working skills
Ability to maintain clear
boundaries
Ability to be accessible,
approachable and comfortable
with vulnerable people and
able to manage high levels of
distress
June 2025
Experience and knowledge
of working with people
who have been subjected
to modern slavery and
human trafficking
Application
Form and
Interview
Experience of working
with migrants including
refugees and asylum
seekers
Experience of public
speaking
Application
Form and
Interview
Knowledge of the criminal
justice system
Knowledge of immigration
issues or ability to attain
relevant knowledge within
probationary period
Experience
Previous experience in a
relevant sector or experience
of working with vulnerable
adults
Experience of managing staff
and carrying out line-
management supervision
Experience of dealing with
petty cash handling
Experience of supporting
individuals suffering from
trauma
Ability to demonstrate working
knowledge of Health and Safety
and fire safety
Ability to demonstrate working
knowledge of Safeguarding
Adults
Knowledge of benefit
entitlements
Committed to equality of
opportunity, respect and
dignity of all people
Knowledge
Special
Conditions
OUR WORK
Medaille Trust is one of the UK’s leading charities in the fight against modern slavery. Our innovative model is based
on three principles: Prevent, Protect and Pursue.
Our Prevent work includes advocacy and awareness raising work in the UK and a new Albanian project with an
entrepreneurship academy helping to provide meaningful alternatives to those who might otherwise be at risk of
exploitation.
Our Protect work provides direct and tailored support to victims of modern slavery. We are one of the UK’s largest
providers of survivor services, with ten safehouses and six outreach hubs, staffed round the clock by specialist staff,
working with more than 600 men, women and dependent children each year.
Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure
convictions against their perpetrators.
We were founded in 2006 by a number of religious congregations under the leadership of Sister Ann Teresa SSJA and
our work continues to be inspired by her example and commitment to the Catholic Social Teaching principles of
human dignity, compassion and solidarity with the vulnerable. All our work embodies a commitment to personalised
support, recognising the dignity and agency of our service users and empowering them on a path to a life that is free
from slavery and exploitation.
June 2025
If you are passionate about helping some of the most vulnerable people in our society then Medaille is the place for you.
Working at Medaille is satisfying and rewarding because you get to be part of efforts to help survivors of modern slavery rebuild their lives.
In the words of one of our staff: “I enjoy the work that we do and being able to help our service users in the best way possible. Often I feel as though our job role covers a wide variety of things, and it is amazing to be able to make a difference in our service users' lives.”
We also value our staff highly at Medaille Trust. This year, Best Companies has rated us as an Outstanding company and ranked us as the 4th best charity to work for in the UK. This followed a staff survey which showed 85% of our staff feel engaged and satisfied working at Medaille.
So do consider joining our team. Have a look at our vacancies below and apply. We look forward to hearing from you.
- Competitive pay
- Generous annual leave
- Pension scheme
- Learning and development opportunities
- Employee Assistance Programme
- Caboodle benefits scheme
- Wellbeing hours
We unfortunately aren't able to accept CVs and any sent to us will not be considered. If you are applying for a role with us, please download an application form to complete by clicking the link below.
Our current vacancies are listed below. If there's one you'd like to apply for, we'd love to hear from you.
Watch this short video to find out what it's like working at one of the best charities to work for in the UK.
Thank you for your interest in joining our team. See our current vacancies below.
To be the first to know when new career opportunities come up at Medaille, follow us on LinkedIn.
Come join our team working to help change the lives of some of the most vulnerable people in society.
We are looking for an Activities Volunteer to help support us in our uplifting group session activities
Location: West Midlands
We are looking for a Gardening volunteer to help support us with gardening and working alongside our service users to support them with all things gardening related.
Location: Manchester
We are looking for a volunteer to help support us with gardening
Location: Swindon
We are looking for Volunteer Workshop hosts to help support us in our drop in and uplifting group session activities.
Location: Wiltshire
We are looking for a Volunteer Handyperson to help support a smooth transition for service users as they move into their new accommodation.
Location: Wiltshire
Come join our team working to help change the lives of some of the most vulnerable people in society.
Ranked 2023 Q3 by Best Companies as the 6th best charity to work for in the UK, Medaille Trust is one of the UK's leading charities in the fight against modern slavery. Our innovative model is based on three principles: Prevent, Protect and Pursue. We are one of the UK's largest providers of survivor services, with ten safehouses and six outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year.
We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
We are looking for an Activities Volunteer to help support us in our uplifting group session activities. Tasks will include:
•Welcoming visitors and service users to the hub, helping them sign in, directing them to the hub space, helping service users engage within a group setting and helping with any activity sessions that take place on or off the premises.
•Helping to create a varied programme of activities.
•Offering a safe and comfortable experience for all service user, showing awareness of service users’ varying physical and mental well-being needs.
Our volunteers come from all walks of life and have a wide range of experience and motivations for wanting to volunteer with us. Whatever your reason for deciding to volunteer, we want to make sure you enjoy your time with us and know just how much we value your support.
This role requires maturity, and an ability to engage with adults in a trauma informed way, while working alongside staff members to deliver the activities in line with agreed procedures and systems
Volunteers need to:
•Be at least 18 years old
•Be able to get to the group session which is based outside of Birmingham City Centre
•Be computer literate to be able to complete any online training
•Be able to regularly commit to volunteering every fortnight
•Be willing to have an enhanced DBS check
•Have knowledge and understanding of human trafficking issues or willingness to learn
•Have knowledge and understanding of mental health conditions or willingness to learn
•Have an understanding of the importance of professional boundaries in the role
•Have the ability to maintain confidentiality
•Have experience of machine and hand sewing as well as haberdashery would be an advantage
Interested? For full details and how to apply please visit: https://www.medaille-trust.org.uk/take-action/volunteering
If you have any queries, please contact volunteering@medaille-trust.org.uk
This position is subject to a satisfactory Enhanced Disclosure & Barring Service check.
This role is restricted for females under the Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 and is subject to satisfactory Disclosure & Barring Service checks.
To apply please complete an application form and email it to volunteering@medaille-trust.org.uk
Come join our team working to help change the lives of some of the most vulnerable people in society.
Come join our team working to help change the lives of some of the most vulnerable people in society.
Come join our team working to help change the lives of some of the most vulnerable people in society.
Come join our team working to help change the lives of some of the most vulnerable people in society.
Ranked 2023 Q3 by Best Companies as the 6th best charity to work for in the UK, Medaille Trust is one of the UK's leading charities in the fight against modern slavery. Our innovative model is based on three principles: Prevent, Protect and Pursue. We are one of the UK's largest providers of survivor services, with ten safehouses and six outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year.
We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.
We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
This role is based in the Wiltshire area.
We are looking for Volunteer Workshop hosts to help support us in our drop in and uplifting group session activities. Tasks will include:
•Welcoming visitors and service users to the hub, helping them sign in, directing them to the hub space, helping service users to engage within a group setting and with any activity sessions that takes place on or off the premises.
•Helping to create a varied programme of activities.
•Offering a safe and comfortable experience for all service users, showing awareness of service users varying physical and mental well-being needs.
•Providing feedback to the Local Coordinator, reporting any observations or concerns in a timely manner.
Our volunteers come from all walks of life and have a wide range of experience and motivations for wanting to volunteer with us. Whatever your reason for deciding to volunteer, we want to make sure you enjoy your time with us and know just how much we value your support.
This role requires maturity, and an ability to engage with adults in a trauma informed way, while working alongside staff members to deliver the activities in line with agreed procedures and systems
Volunteers need to:
•Be at least 18 years old
•Be able to get to the group session which is in Swindon Town Centre
•Have experience of arts and crafts
•Be happy to support or lead sessions
•Be computer literate and have a good standard of spoken and written English
•Be able to regularly commit on a fortnightly basis
•Be willing to have an enhanced DBS check
•Have an understanding of the importance of professional boundaries in the role
Interested? For full details and how to apply please visit: https://www.medaille-trust.org.uk/take-action/volunteering
If you have any queries, please contact volunteering@medaille-trust.org.uk
This role is restricted for females under the Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 and is subject to satisfactory Disclosure & Barring Service checks.
To apply please complete an application form and email it to volunteering@medaille-trust.org.uk
Come join our team working to help change the lives of some of the most vulnerable people in society.
Come join our team working to help change the lives of some of the most vulnerable people in society.
Come join our team working to help change the lives of some of the most vulnerable people in society.
JOB DESCRIPTION POST TITLE: Director of Police & Justice Partnerships LOCATION: Home based HOURS OF DUTY: 37.5 hours per week SALARY: £49,629 per annum MAIN CONTACTS: Police Officers and other Law Enforcement Professionals CEO and Senior Leadership Team Moving On Project Staff and partners Operational Staff Service Users External agencies and statutory bodies including other Non- Governmental Organisations RESPONSIBLE TO Executive Director: Operations RESPONSIBLE FOR: SPECIAL CONDITIONS OF SERVICE: An enhanced Disclosure and Barring Service check will be undertaken Able and willing to work flexibly and at other Medaille locations Maintain confidentiality in respect of the service location and identity of clients and staff at all times MAIN PURPOSE OF THE POST: To develop and maintain effective relationships with law enforcement agencies and Service Managers in order to maximise the information, intelligence and evidence from Medaille Trust clients. To organise an annual conference for MSHT law enforcement professionals. To oversee and manage First Responding on behalf of Medaille Trust. To manage the Victims’ Voices project and mentor all ABE-trained staff. To liaise directly with ABE trained staff in the safe houses and MOP to ensure the process is carried out effectively. To be the designated Safeguarding Lead for Medaille Trust. To advise the Operations Team regarding incidents, threats or potential criminal activity. To visit safe houses giving guidance and advice on any service user issues in relation to police activity. To act as the Counter-terrorism lead for Medaille Trust. To maintain and deliver presentations and training on behalf of Medaille Trust. To oversee and manage support on police operations. To represent Medaille Trust at Modern Slavery Partnership meetings. To produce information and intelligence reporting for law enforcement and other statutory agencies. To work with the Fundraising team to support funding applications and community engagement. To work with the Executive Director: Engagement & Strategic Development (Deputy CEO) to support external communications and liaison with Government. Health and Safety To carry out Health & Safety inspections and maintain accurate records as required. To maintain a safe and secure working environment. To participate in the identification and assessment of risks and implement agreed working procedures to minimise their impact, writing risk assessments as required. To ensure that all incidents, accidents or potential hazards are reported and recorded following the Health & Safety Policy. To ensure safety & security procedures and standards are followed to keep self and others safe. To review Medaille Trust Operations Manual quarterly and make relevant updates in line with internal and external policies. To review the Health & Safety Policies and Procedures and make relevant updated in line with internal and external policies. SPECIFIC REQUIREMENTS The Director of Police and Justice Partnerships will have previous experience in working as a modern slavery specialist, or similar, within a Police Service. They will need to demonstrate a clear and working knowledge of partners activity and effective contacts regarding modern slavery within Law Enforcement and other statutory organisations. , The post holder should demonstrate empathy and a non-judgmental attitude towards service users. This will include respect for cultural and religious heritage of all persons. ADDITIONAL DUTIES Flexibility from the post holder is essential as on occasion you may need to work unsociable hours. Occasionally, you will be required to work at any premises in which Medaille Trust carries out its business, now or in the future. VISION, MISSION AND VALUES Our vision is a world where people are free from exploitation through human trafficking and modern slavery. Whilst exploitation continues to exist, our mission is: To offer protection to adult victims of modern slavery and their dependent children, and to equip them to become survivors. To bring justice for survivors by supporting the work of law enforcement authorities. To raise awareness of modern slavery and human trafficking amongst opinion formers and members of the public. To support initiatives that help prevent vulnerable people falling prey to exploitation in the first place. Medaille Trust is a client focussed charity that equips victims of modern slavery to become survivors, we will act with Respect, Collaboration, Compassion, Empowerment and Passion. SAFEGUARDING Everyone at Medaille Trust has a safeguarding responsibility. As part of the role the post holder will undertake mandatory safeguarding and Prevent training as part of their induction. The post holder will be required to ensure that vulnerable adults and children are safeguarded. The role includes a duty to refer any safeguarding concerns they may have to their line manager. CONFIDENTIALITY It is expected that all employees will understand that our work is confidential and that confidential information must not be divulged. This obligation will continue indefinitely even after termination of employment. TRAINING Medaille Trust is committed to offering training and support to all employees. The post holder will be required to attend mandatory training, other training where appropriate, participate in supervision, annual appraisals and development reviews. To keep up to date with skills and knowledge, including reading to understand all relevant communication e.g. staff handbook, etc and attend meetings as required. PERSON SPECIFICATION FOR THE POST OF DIRECTOR OF POLICE & JUSTICE PARTNERSHIPS REQUIREMENT ESSENTIAL DESIRABLE Qualifications PIP2 accredited witness A University Degree interviewer Skills Excellent IT skills, including A second language Microsoft Office Networking skills and the ability to liaise with other external agencies, relating to people at all levels Full current driving licence (preferably valid for a minimum of 36 months) and insurance for business use ASSESSMENT METHOD Application form and Documentation Application form and interview Self-motivated with the ability to work alone and with the minimum of supervision Able to work under pressure to targets Administrative, recording and report writing skills Demonstrable analytical and problem solving Excellent interpersonal and high-level verbal and written communication skills Ability to work within a ‘risk assessed’ environment Ability to maintain clear boundaries Ability to represent the Trust in a professional manner at all times Experience of working within a Police Service or National Crime Agency Experience and knowledge of working with victims of Modern Slavery and Human Trafficking Experience in preparing and delivering training Proven track record of confident public speaking Experience Experience of working with migrants including refugees and asylum seekers Application form and interview Experience of partnership working, setting up and maintaining professional networks Knowledge of accredited intelligence procedures Knowledge Knowledge of Health and Safety and fire safety Application form and interview Existing network of statutory organisation contacts in Modern Slavery Human trafficking arena Knowledge and understanding of voluntary / charitable sector Knowledge of law enforcement and criminal justice systems Knowledge of Safeguarding Adults and current legislation Committed to equality of opportunity, respect and dignity of all people OUR WORK Medaille Trust is one of the UK’s leading charities in the fight against modern slavery. Our innovative model is based on three principles: Prevent, Protect and Pursue. Our Prevent work includes advocacy and awareness raising work in the UK and a new Albanian project with an entrepreneurship academy helping to provide meaningful alternatives to those who might otherwise be at risk of exploitation. Our Protect work provides direct and tailored support to victims of modern slavery. We are one of the UK’s largest providers of survivor services, with ten safehouses and six outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators. We were founded in 2006 by a number of religious congregations under the leadership of Sister Ann Teresa SSJA and our work continues to be inspired by her example and commitment to the Catholic Social Teaching principles of human dignity, compassion and solidarity with the vulnerable. All our work embodies a commitment to personalised support, recognising the dignity and agency of our service users and empowering them on a path to a life that is free from slavery and exploitation.
JOB DESCRIPTION
LOCATION:
Manchester, Liverpool and Halton
SALARY:
£24,570 per annum
MAIN CONTACTS:
Service Users
All Medaille Trust staff and Volunteers
Staff in our services outsourced to Caritas Diocese of Salford
External agencies and statutory bodies including other Non-
Governmental Organisations
POST TITLE:
Modern Slavery
Accommodation Support
Worker
HOURS OF DUTY:
37.5 hours per week
RESPONSIBLE TO:
Modern Slavery Case Worker
SPECIAL CONDITIONS OF
SERVICE:
An enhanced Disclosure and
Barring Service check will be
undertaken
Maintain confidentiality in
respect of the service
location and identity of
clients and staff at all times
Able and willing to work
flexibly and at other
Medaille locations
Hold a full UK Driving
Licence (preferably valid for
a minimum of 36 months),
have the use of a car and be
insured for business
purposes is desirable.
MAIN PURPOSE OF THE POST:
Be responsible for day-to-day health and safety of the accommodation provision
Be responsible for the safety, risk management and security of service users whilst on shift
Promote best practice in supporting survivors and monitor impact of the services and outcomes for survivors
Work collaboratively as part of Medaille’s service team to deliver a range of support to vulnerable adults
across the projects.
Administrative duties: the ASW is responsible for maintain administrative systems, records, statistics and any
administrative tasks related to service users.
RESPONSIBILITIES & DUTIES
Be responsible for day-to-day health and safety of the accommodation provision (in line with Medaille’s policy &
contractual requirements)
Responsible for ensuring all safety and security procedures are followed to keep self and others safe.
Responsible for identifying property issues and facilitating routine and emergency maintenance & repairs as
required
Nov 20
Responsible for daily health and safety, fire and CCTV checks and ensuring these are completed and that
accurate records are maintained.
Responsible for maintaining a safe and secure working and living environment for the Medaille team and
service users whilst on shift.
To participate in the identification and assessment of risks and implement agreed working procedures to
minimise their impact.
To ensure that all incidents, accidents or potential hazards are reported and recorded following the Health
and Safety Policy.
Responsible for cleaning and tidying of internal and external communal areas
Responsible for preparing and cleaning rooms (for new arrivals & when people leave)
• Welcome and settle all new service users and complete basic relevant induction paperwork in line with
expected timeframes.
• Responsible for taking referrals into the project whilst on shift/on-call
• Responsible to give every new service user a basic introduction to the property and the guidance for living at
the accommodation.
• Responsible to promote awareness of Health and Safety amongst service users
• Responsible for assisting service users to manage risk/incidents/safeguarding issues when on site and for
recording these accurately as required.
• To assist service users with SMART goals set with caseworkers in relation to their support journey.
• To assist service users to be ready for support sessions (with Medaille case worker or external appointments
– this may involve setting get up times, looking at transport options, explaining purpose of various
meetings).
• To instigate communal meals and extra activities in the house (film nights, English lessons, games evenings,
etc)
• To undertake any other duties as required to maintain the smooth running of the project and service.
• Promote best practice in supporting survivors and monitor impact of the services and outcomes for survivors
• Adhere to and work within all Medaille’s policies and procedures, Victim Care Standards and the Victim Care
Contract schedules and KPIs.
• Ensure all completed work is recorded and kept up to date following contractual and organisational
obligations and requirements. (Monitoring and recording of cases happens on a database system)
• Contribute to wider Medaille monitoring and reporting requirements as required and requested (for
example: fundraising, service user service satisfaction)
• Work collaboratively as part of Medaille’s team to deliver a range of support to vulnerable adults across the
Northern Projects.
• Work as part of the Medaille team to ensure the overall aims and objectives of the service are delivered and
achieved.
• Ensure information is passed on to individual service user case workers teams in relation to risk, support
needs and safeguarding issues that have occurred on shift in line with policy and contractual requirements.
• Communicate clearly with case work team and management team and participate in the handover process
to communicate information about all service users living in the safe house.
• Responsible for receiving information from other team members and service users and acting upon this –
referrals, induction to the house, risk, incidents, safeguarding, support needs, activities done, support given.
Health and Safety
To maintain a safe and secure working environment.
To participate in the identification and assessment of risks and implement agreed working procedures to
minimise their impact.
Nov 20
To ensure that all incidents, accidents or potential hazards are reported and recorded following the Health
and Safety Policy.
To carry out Health and Safety checks and maintain accurate records.
To ensure all safety and security procedures are followed to keep self and others safe.
To promote awareness of Health and Safety amongst service users.
SPECIFIC REQUIREMENTS
Previous experience of working in accommodation-based health/social work/homelessness/vulnerable
adult settings.
Experience of supporting adults with complex needs
Experience of working with and updating support plans, risk management plans and case notes (using an
online database)
Previous experience of lone working and using on-call systems for support
Experience of identifying and responding to with incidents, risk and safeguarding concerns
Experience of using database systems to record and log service user information as required
Ability to proactively assess and manage risk and engage service users and colleagues in this process.
Ability to be accessible, approachable and comfortable with vulnerable people and able to manage high
levels of distress
Ability to empower and promote informed choice
Ability to cope with emotionally demanding and stressful situations and demonstrate resilience.
Ability to work in a boundaried, professional and collaborative manner with service users internal team as
well as external agencies
Good administration, recording, reporting and monitoring
Ability and skills to work as part of a team
Ability to follow Medaille policies and procedures and contractual requirements
Knowledge of health and safety (specifically in relation to accommodation services)
Knowledge of safeguarding frameworks and how and when to follow these
Understanding of the support needs of individuals who have been trafficked
Desirable experience and knowledge of working with people who have been subject to modern slavery /
trafficked.
Previous experience of CQC and working within the frameworks of such regulatory bodies
Knowledge of the rights and entitlements of trafficked persons, asylum seekers and refugees
Understanding of the National Referral Mechanism
Must hold a full UK driving licence and have a car available for use and insured for business purposes
The post holder will demonstrate a mature, honest, reliable, empathetic and non-judgmental attitude
towards service users. This includes non-discriminatory and respect for cultural and religious heritage of all
people. The post holder must understand and comply with all relevant legislation and adhere to
organisational and operational policies, procedures and administrative procedures as well as contractual
requirements.
ASWs will be expected to manage any situation (risk/incident/safeguarding). At times this may mean the
post holder is required to stay at the property past their shift ending until another staff member/on-call
arrives. If this is the case, you will be offered time off in lieu as per our policies and procedures. Medaille
accept referrals into service 24/7.
ADDITIONAL DUTIES
The service will be staffed in accordance with service user needs and flexibility from the post holder is essential to
meet these needs, including working unsocial hours. The post holder will work within a service that operates 365
days a year, 7 days per week and will be expected to carry out a variety of shift patterns to include day, evening,
sleepovers, waking nights, weekend and bank holidays. You will be expected to participate in an on call rota which
will include bank holidays and the Christmas period for which you will receive an additional allowance. You may be
required to occasionally work at any other premises at which your employer carries out its business now or in the
future.
You will be required to support local and organisational fundraising and engagement activities and events.
VISION, MISSION AND VALUES
Nov 20
Our vision is a world where people are free from exploitation through human trafficking and modern slavery. Whilst
exploitation continues to exist, our mission is:
To offer protection to adult victims of modern slavery and their dependent children, and to equip them to
become survivors.
To bring justice for survivors by supporting the work of law enforcement authorities.
To raise awareness of modern slavery and human trafficking amongst opinion formers and members of the
public.
To support initiatives that help prevent vulnerable people falling prey to exploitation in the first place.
Medaille Trust is a client focussed charity that equips victims of modern slavery to become survivors, we will act with
Respect, Collaboration, Compassion, Empowerment and Passion.
SAFEGUARDING
Everyone at Medaille Trust has a safeguarding responsibility. As part of the role the post holder will undertake
mandatory safeguarding and Prevent training as part of their induction. The post holder will be required to ensure
that vulnerable adults and children are safeguarded. The role includes a duty to refer any safeguarding concerns
they may have to their line manager.
CONFIDENTIALITY
It is expected that all employees will understand that our work is confidential and that confidential information must
not be divulged. This obligation will continue indefinitely even after termination of employment.
TRAINING
Medaille Trust is committed to offering training and support to all employees. The post holder will be required to
attend mandatory training, other training where appropriate, participate in supervision, annual appraisals and
development reviews.
Nov 20
ASSESSMENT
METHOD
Application
Form and
Documentation
PERSON SPECIFICATION FOR THE POST OF MODERN SLAVERY CASE WORKER ASSISTANT
REQUIREMENT
ESSENTIAL
DESIRABLE
Qualifications
Relevant Social Care
NVQ3 Health and Social
qualifications or suitable
experience of supporting
vulnerable people
Care (Adults)
Safeguarding certificate
Mental Health/Suicide
Prevention
Trauma Informed Practice
Certificate
Food Hygiene certificate
Manual Handling certificate
Emergency First Aid
certificate
Fire awareness certificate
Health & Safety
qualification
Skills
Ability to work within a ‘risk
assessed’ environment
Application
Form and
Interview
Ability to be accessible,
approachable and comfortable
with vulnerable people and
able to manage high levels of
distress
Ability to work under pressure
Good IT skills
Nov 20
Administrative, recording and
reporting skills
Effective communication skills
Ability to lone work and work
on own initiative
Team working skills
Ability to maintain clear
boundaries
Experience
Previous experience in relevant
sector or experience of working
with vulnerable adults
Experience of supporting
individuals suffering from
trauma
Application
Form and
Interview
Experience and knowledge
of working with people
who have been subjected
to modern slavery and
human trafficking.
Experience of working
with migrants including
refugees and asylum
seekers
Knowledge
Knowledge of health and safety
Knowledge of criminal
Knowledge of Safeguarding
Adults
justice system
Knowledge of immigration
issues or ability to attain
relevant knowledge within
probationary period
Knowledge of mainstream
benefit entitlements
Special
Conditions
Ability to participate, where
necessary in social activities,
outings / trips with service
users
Committed to equality of
opportunity, respect and
dignity of all people
Application
Form and
Interview
Application
Form and
Interview
OUR WORK
Medaille Trust was founded in 2006 by a number of religious congregations in response to the plight of
thousands of people who are being trafficked into the UK each year. The Trust was established as a charity and
opened its first safe house in 2007. A major part of the Trust's work is to raise awareness of the plight of those
who are enslaved and exploited in the trafficking industry, and campaign on their behalf.
Nov 20
As an organisation Medaille Trust wants to make a difference to the life experience of victims of modern slavery and
human trafficking. Medaille Trust is working with those at the margins of society, the most vulnerable and preyed
upon of disadvantaged individuals. The Medaille Trust achieves its aims of making a difference to victims of modern
slavery and human trafficking through its direct work with the victims. The charity operates nine safe houses across
the UK, able to support up to 133 survivors at any one time. The aim of the houses is to provide a safe, secure
environment that is conducive to the victim’s recovery and will allow them to reflect on what next steps they should
take.
Nov 20
JOB DESCRIPTION
POST TITLE:
Senior Service Manager
LOCATION:
HOURS OF DUTY:
37.5 hours per week
SALARY:
£41,535 per annum, plus London Weighting (if applicable - £45,433)
MAIN CONTACTS:
Service Users
Head of Modern Slavery Services
Director of Police & Justice Partnerships
All Medaille Trust staff and Volunteers
CEO and Trustees
Staff in our services outsourced to Caritas Diocese of Salford
External agencies and statutory bodies including other Non
Governmental Organisations
RESPONSIBLE TO:
Safehouse Project Manager
SPECIAL CONDITIONS OF
SERVICE:
An enhanced Disclosure and
Barring Service check will be
undertaken
Able and willing to work
flexibly and at other
Medaille locations
Maintain confidentiality in
respect of the service
location and identity of
clients and staff at all times
Must hold a full UK Driving
Licence (preferably for a
minimum of 36 months),
have the use of a car and be
insured for business
purposes
MAIN PURPOSE OF THE POST:
To manage the Safe House accommodation and services for potential victims of modern slavery in the
service and their dependents, where applicable in a given geographic area.
To undertake On Call duties.
To work weekends as and when required.
To be responsible for the general condition of any premises and to provide high quality support provision to
service users in accordance with Medaille Trust policies and procedures.
To ensure all statutory, contractual and internal policy obligations around Health & Safety, Safeguarding,
Data Protection and other matters as may be detailed are met.
To work with Safehouse Project Manager to ensure all quality assurance measures are in place such as CQC,
QMF, safeguarding audits, internal audits.
To ensure services are flexibly staffed in accordance with service users’ needs and available resources.
To support the service by promoting cost effectiveness and working within agreed budgets.
To ensure new service users are welcomed and their needs are continually assessed.
To work with the Senior Modern Slavery Case Worker and Modern Slavery Case Workers to supervise their
production of support plans, updating records accurately and reporting key changes. This also includes
preparing the client for exit, repatriation and any other resettlement plans.
To line manage and supervise a staff team, ensuring staff receive adequate supervision, training and
appraisals.
To authorise the payroll and ensure monthly invoices are accurate.
To assist staff, where required on issues such as budgeting, life skills, employment, education, training,
repatriation and move-on and claiming welfare benefits.
To approve advertisements, shortlisting, interviewing and appointments for staff and volunteers.
To recruit, induct and train staff and volunteers, distributing tasks for volunteers, in accordance with the
needs of the service and service users.
To ensure staff and volunteers adhere to all policies / procedures pertaining to their roles particularly those
involving Safeguarding and Health and Safety.
To ensure that any safeguarding concerns/referrals and Health & Safety concerns are communicated to
Medaille’s Safeguarding Lead as soon as possible and to attend any case conferences and multi-agency
meetings.
To be able to use The Salvation Army’s database for logging service users’ support and extracting
reports/data.
To ensure there is an up to date list of essential / useful external agencies for the benefit of service users i.e.
doctors, job centres, training providers.
To empower service users to maintain control over all aspects of their lives.
To ensure service users access other services by advocating on their behalf and giving practical and
emotional support i.e. solicitors, Home Office, counselling, Law Enforcement agencies.
To communicate immediately to the Area Manager any concerns around any breaches of security, house
rules or service user agreements, especially where there are concerns about safety and safeguarding issues.
To ensure an accurate record and distribution of subsistence allowances are paid to service users.
To ensure that the petty cash system and recording of petty cash operates effectively and voids are kept to a
minimum.
To allocate subsistence payments using the petty cash system or B4B payments in accordance with the
finance policies.
To ensure monies are accounted for and documented accordingly.
To arrange and supervise, where appropriate, garden maintenance, window cleaning and cleaning of
communal areas.
To ensure vacant rooms are prepared and clean with fresh bedding, etc for re-letting. Including carrying out
cleaning and other light manual duties as needed.
To ensure all complaints are recorded and reported.
To ensure relevant quality standards are followed and maintained at all times, following Medaille Trust
policies and procedures and the Human Trafficking Foundation’s Slavery and Trafficking Survivor Care
Standards.
To complete any other duties as directed by the Area Manager and/or Director of Operations.
Health and Safety
To maintain a safe and secure working environment.
To participate in the identification and assessment of risks and implement agreed working procedures to
minimise their impact, writing risk assessments as required.
To ensure that all incidents, accidents or potential hazards are reported and recorded following the Health
and Safety Policy.
To be responsible and accountable for Health and Safety checks and maintain accurate records.
To ensure all safety and security procedures are followed to keep self and others safe.
To promote awareness of Health and Safety amongst service users, including those who use emergency / on
call systems, fire prevention and control systems as necessary.
To ensure that visitors and contractors are aware of priority Health and Safety risks and procedures e.g. fire
procedures
To report repairs in a timely manner and oversee contractors work
SPECIFIC REQUIREMENTS
The Senior Service Manager will have previous experience in relevant sector or experience of working with adults
that are vulnerable. The post holder will demonstrate a mature, honest, reliable, empathetic and non-judgmental
attitude towards service users. This includes non-discriminatory and respect for cultural and religious heritage of all
people.
ADDITIONAL DUTIES
The service will be staffed in accordance with service user needs and flexibility from the post holder is essential to
meet these needs, including working unsociable hours as and when required. Sleep over duties or waking night
shifts may be required within the service and you will be expected to participate in an on call rota which will include
bank holidays and the Christmas period for which you will receive an additional allowance. You may be required to
occasionally work at any other premises at which your employer carries out its business now or in the future.
You will be required to support local and organisational fundraising and engagement activities and events.
VISION, MISSION AND VALUES
Our vision is a world where people are free from exploitation through human trafficking and modern slavery. Whilst
exploitation continues to exist, our mission is:
To offer protection to adult victims of modern slavery and their dependent children, and to equip them to
become survivors.
To bring justice for survivors by supporting the work of law enforcement authorities.
To raise awareness of modern slavery and human trafficking amongst opinion formers and members of the
public.
To support initiatives that help prevent vulnerable people falling prey to exploitation in the first place.
Medaille Trust is a client focussed charity that equips victims of modern slavery to become survivors, we will act with
Respect, Collaboration, Compassion, Empowerment and Passion.
SAFEGUARDING
Everyone at Medaille Trust has a safeguarding responsibility. As part of the role the post holder will undertake
mandatory safeguarding and Prevent training as part of their induction. The post holder will be required to ensure
that vulnerable adults and children are safeguarded. The role includes a duty to refer any safeguarding concerns
they may have to their line manager.
CONFIDENTIALITY
It is expected that all employees will understand that our work is confidential and that confidential information must
not be divulged. This obligation will continue indefinitely even after termination of employment.
TRAINING
Medaille Trust is committed to offering training and support to all employees. The post holder will be required to
attend mandatory training, other training where appropriate, participate in supervision, annual appraisals and
development reviews.
PERSON SPECIFICATION FOR THE POST OF SENIOR SERVICE MANAGER
REQUIREMENT
ESSENTIAL
DESIRABLE
Qualifications
Diploma in Management /
Manual Handling certificate
Health and Social Care (Adults)
or similar qualification
IOSH (Managing Safely)
Health & Safety certificate
Emergency First Aid
certificate
Fire awareness certificate
Skills
Ability to work within a ‘risk
assessed’ environment
A second language
ASSESSMENT
METHOD
Application
Form and
Documentation
Application
Form and
Interview
Ability to work under pressure
Ability to represent the Trust in
a professional manner at all
times
Excellent IT skills
Administrative, recording and
reporting skills
Effective communication skills
Ability to lone work and work
on own initiative
Ability to work with the
minimum of supervision
Team working skills
Ability to maintain clear
boundaries
Ability to be accessible,
approachable and comfortable
with vulnerable people and
able to manage high levels of
distress
Experience
Previous experience in a
relevant sector or experience
of working with vulnerable
adults
Experience and knowledge
of working with people
who have been subjected
to modern slavery and
human trafficking
Application
Form and
Interview
Experience of managing staff
and carrying out line-
management supervision
Experience of working
with migrants including
Experience of dealing with
petty cash handling
refugees and asylum
seekers
Experience of supporting
individuals suffering from
trauma
Experience of public
speaking
Knowledge
Ability to demonstrate working
knowledge of Health and Safety
and fire safety
Knowledge of the criminal
justice system
Application
Form and
Interview
Knowledge of immigration
issues or ability to attain
relevant knowledge within
probationary period
Ability to demonstrate working
knowledge of Safeguarding
Adults
Knowledge of benefit
entitlements
Special
Conditions
Committed to equality of
opportunity, respect and
dignity of all people
OUR WORK
Medaille Trust was founded in 2006 by a number of religious congregations in response to the plight of
thousands of people who are being trafficked into the UK each year. The Trust was established as a charity and
opened its first safe house in 2007. A major part of the Trust's work is to raise awareness of the plight of those
who are enslaved and exploited in the trafficking industry, and campaign on their behalf.
As an organisation Medaille Trust wants to make a difference to the life experience of victims of modern slavery and
human trafficking. Medaille Trust is working with those at the margins of society, the most vulnerable and preyed
upon of disadvantaged individuals. Medaille Trust achieves its aims of making a difference to victims of modern
slavery and human trafficking through its direct work with the victims. The charity operates nine safe houses across
the UK, able to support up to 133 survivors at any one time. The aim of the houses is to provide a safe, secure
environment that is conducive to the victim’s recovery and will allow them to reflect on what next steps they should
take.
Come join our team working to help change the lives of some of the most vulnerable people in society.
Ranked 2023 Q3 by Best Companies as the 6th best charity to work for in the UK, Medaille Trust is one of the UK's leading charities in the fight against modern slavery. Our innovative model is based on three principles: Prevent, Protect and Pursue. We are one of the UK's largest providers of survivor services, with ten safehouses and six outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year.
We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.
We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
This role is based in the Thanet area.
We are looking for Volunteers to help support us with coordinating and delivering activities, tasks will include:
•Organising and delivering activities for service user participation, which could include walking groups, craft and wellbeing activities as well as attending trips out of service.
•Consulting service users to gain their feedback about what activities they would like to participate in.
•Helping service users to engage within a group setting, helping with any activity sessions that take place on or off the premises.
•Offering a safe and comfortable experience for all service users, showing awareness of service users varying physical and mental wellbeing needs.
•Providing feedback to the Senior Service Manager and reporting any observations or concerns in a timely manner.
Our volunteers come from all walks of life and have a wide range of experience and motivations for wanting to volunteer with us. Whatever your reason for deciding to volunteer, we want to make sure you enjoy your time with us and know just how much we value your support.
This role requires maturity, and an ability to engage with adults in a trauma informed way, while working alongside staff members to deliver the activities in line with agreed procedures and systems
Volunteers need to:
•Be at least 18 years old
•Be able to get to the venues which is in Thanet
•This role requires a regular commitment
•Be computer literate and have a good standard of spoken and written English
•Be willing to have an enhanced DBS check
•Have an understanding of the importance of professional boundaries in the role and ability to maintain confidentiality is essential
Interested? For full details and how to apply please visit: https://www.medaille-trust.org.uk/take-action/volunteering
If you have any queries, please contact volunteering@medaille-trust.org.uk
This role is restricted for females under the Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 and is subject to satisfactory Disclosure & Barring Service checks.
To apply please complete an application form and email it to volunteering@medaille-trust.org.uk
Come join our team working to help change the lives of some of the most vulnerable people in society.
Come join our team working to help change the lives of some of the most vulnerable people in society.
Come join our team working to help change the lives of some of the most vulnerable people in society.
Come join our team working to help change the lives of some of the most vulnerable people in society.
Ranked 2023 Q3 by Best Companies as the 6th best charity to work for in the UK, Medaille Trust is one of the UK's leading charities in the fight against modern slavery. Our innovative model is based on three principles: Prevent, Protect and Pursue. We are one of the UK's largest providers of survivor services, with ten safehouses and six outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year.
We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.
We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
This role is based in the Thanet area.
We are looking for an educational volunteer who can help empower service users in the safe house environment through informal English language support. Tasks will include:
•Listening to service users read
•Play games such as scrabble and wordsearches to help them learn in an informal and relaxed way
•Work through every-day scenarios like booking a GP appointment, communicating in a shop, purchasing train tickets
•Offering a safe and comfortable experience for all service users, showing awareness of service users’ varying physical and mental well-being needs
Our volunteers come from all walks of life and have a wide range of experience and motivations for wanting to volunteer with us. Whatever your reason for deciding to volunteer, we want to make sure you enjoy your time with us and know just how much we value your support.
This role requires maturity, and an ability to engage with adults in a trauma informed way, while working alongside staff members to deliver the activities in line with agreed procedures and systems
Volunteers need to:
•Be at least 18 years old
•ESOL or TEFL qualifications would be advantageous
•This role requires a regular commitment- weekly
•Be able to get to the venues which is in Thanet
•Be computer literate and have a good standard of spoken and written English
•Be willing to have an enhanced DBS check
•Have an understanding of the importance of professional boundaries in the role and ability to maintain confidentiality is essential
Interested? For full details and how to apply please visit: https://www.medaille-trust.org.uk/take-action/volunteering
If you have any queries, please contact volunteering@medaille-trust.org.uk
This role is restricted for females under the Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 and is subject to satisfactory Disclosure & Barring Service checks.
To apply please complete an application form and email it to volunteering@medaille-trust.org.uk
Come join our team working to help change the lives of some of the most vulnerable people in society.
Come join our team working to help change the lives of some of the most vulnerable people in society.
Come join our team working to help change the lives of some of the most vulnerable people in society.
Come join our team working to help change the lives of some of the most vulnerable people in society.
Ranked 2023 Q3 by Best Companies as the 6th best charity to work for in the UK, Medaille Trust is one of the UK's leading charities in the fight against modern slavery. Our innovative model is based on three principles: Prevent, Protect and Pursue. We are one of the UK's largest providers of survivor services, with ten safehouses and six outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year.
We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.
We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
This role is based in the Thanet area.
We are looking for a volunteer to help support us with gardening and working alongside our service users to support them with all things gardening related, tasks will include:
•Trimming hedges and bushes
•Weeding, planting and watering plants
•General vegetable patch maintenance
•Sharing knowledge of plant, flower and food cultivation with service users
•Offering a safe and comfortable experience for all service users, showing awareness of service users’ varying physical and mental well-being needs
Our volunteers come from all walks of life and have a wide range of experience and motivations for wanting to volunteer with us. Whatever your reason for deciding to volunteer, we want to make sure you enjoy your time with us and know just how much we value your support.
This role requires maturity, and an ability to engage with adults in a trauma informed way, while working alongside staff members to deliver the activities in line with agreed procedures and systems
Volunteers need to:
•Be at least 18 years old
•Have experience or qualifications in gardening, cultivation, harvesting of plants.
•This role requires a regular commitment- weekly
•Be able to get to the venues which is in Thanet
•Be computer literate and have a good standard of spoken and written English
•Be willing to have an enhanced DBS check
•Have an understanding of the importance of professional boundaries in the role and ability to maintain confidentiality is essential
Interested? For full details and how to apply please visit: https://www.medaille-trust.org.uk/take-action/volunteering
If you have any queries, please contact volunteering@medaille-trust.org.uk
This role is restricted for females under the Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 and is subject to satisfactory Disclosure & Barring Service checks.
To apply please complete an application form and email it to volunteering@medaille-trust.org.uk
Come join our team working to help change the lives of some of the most vulnerable people in society.
Come join our team working to help change the lives of some of the most vulnerable people in society.
Come join our team working to help change the lives of some of the most vulnerable people in society.
JOB DESCRIPTION
POST TITLE:
Senior Service Manager
LOCATION:
HOURS OF DUTY:
37.5 hours per week
SALARY:
£41,535 per annum
MAIN CONTACTS:
Service Users
Head of Modern Slavery Services
Director of Police & Justice Partnerships
All Medaille Trust staff and Volunteers
CEO and Trustees
Staff in our services outsourced to Caritas Diocese of Salford
External agencies and statutory bodies including other Non
Governmental Organisations
RESPONSIBLE TO:
Safehouse Project Manager
SPECIAL CONDITIONS OF
SERVICE:
An enhanced Disclosure and
Barring Service check will be
undertaken
Able and willing to work
flexibly and at other
Medaille locations
Maintain confidentiality in
respect of the service
location and identity of
clients and staff at all times
Must hold a full UK Driving
Licence (preferably for a
minimum of 36 months),
have the use of a car and be
insured for business
purposes
MAIN PURPOSE OF THE POST:
To manage the Safe House accommodation and services for potential victims of modern slavery in the
service and their dependents, where applicable, in a given geographic area.
To manage finances for the project ensuring accuracy, promoting cost effectiveness, and adherence to
budgets.
To undertake On Call duties, with weekend shifts as and when required.
Manage and develop a team of case workers, identifying development needs, addressing performance
issues, and ensuring they're equipped to provide effective support to service users. To ensure services are
flexibly staffed in accordance with service users’ needs and available resources.
Oversee the recruitment, induction, and training of staff and volunteers, ensuring adherence to policies and
procedures, particularly Safeguarding and Health & Safety.
To work with Safehouse Project Manager/Head of Modern Slavery Services to ensure all quality assurance
measures are in place in line with CQC/QMF framework, safeguarding audits and internal audits.
Ensure compliance with statutory, contractual, and internal policies in regard to Health & Safety,
Safeguarding, Data Protection and other relevant areas. Any breaches to be communicated to Safehouse
Project Manager/Head of Modern Slavery Services immediately.
To ensure relevant quality standards are followed and maintained at all times, following Medaille Trust
policies and procedures and the Human Trafficking Foundation’s Slavery and Trafficking Survivor Care
Standards.
To complete any other duties as directed by the Safe House Project Manager/Head of Modern Slavery
Services.
HEALTH AND SAFETY
Maintain a safe and secure working environment by identifying and assessing risks, implementing procedures, and
writing risk assessments as needed. Report and record incidents, accidents, and hazards following policy, and
conduct Health and Safety checks as per compliance requirements. Ensure safety procedures are followed,
promoting awareness among service users and informing visitors and contractors of key risks and procedures.
Report repairs promptly and oversee contractors.
SPECIFIC REQUIREMENTS
The Senior Service Manager will have previous experience in relevant sector or experience of working with adults
that are vulnerable. The postholder will demonstrate a mature, honest, reliable, empathetic and non-judgmental
attitude towards service users. This includes non-discriminatory and respect for cultural and religious heritage of all
people.
ADDITIONAL DUTIES
You may be required to occasionally work at any other premises at which your employer carries out its business now
or in the future.
You will be required to support local and organisational fundraising and engagement activities and events.
VISION, MISSION AND VALUES
Our vision is a world where people are free from exploitation through human trafficking and modern slavery. Whilst
exploitation continues to exist, our mission is:
To offer protection to adult victims of modern slavery and their dependent children, and to equip them to
become survivors.
To bring justice for survivors by supporting the work of law enforcement authorities.
To raise awareness of modern slavery and human trafficking amongst opinion formers and members of the
public.
To support initiatives that help prevent vulnerable people falling prey to exploitation in the first place.
Medaille Trust is a client focussed charity that equips victims of modern slavery to become survivors, we will act with
Respect, Collaboration, Compassion, Empowerment and Passion.
SAFEGUARDING
Everyone at Medaille Trust has a safeguarding responsibility. As part of the role the post holder will undertake
mandatory safeguarding and Prevent training as part of their induction. The post holder will be required to ensure
that vulnerable adults and children are safeguarded. The role includes a duty to refer any safeguarding concerns
they may have to their line manager.
CONFIDENTIALITY
It is expected that all employees will understand that our work is confidential and that confidential information must
not be divulged. This obligation will continue indefinitely even after termination of employment.
TRAINING
Medaille Trust is committed to offering training and support to all employees. The post holder will be required to
attend mandatory training, other training where appropriate, participate in supervision, annual appraisals and
development reviews.
ASSESSMENT
METHOD
Application
Form and
Documentation
Application
Form and
Interview
PERSON SPECIFICATION FOR THE POST OF SENIOR SERVICE MANAGER
REQUIREMENT
ESSENTIAL
DESIRABLE
Qualifications
Maths and English GCSE or
equivalent at grade C/4 or
above.
IOSH (Managing Safely)
Emergency First Aid
certificate
Diploma in Management /
Health and Social Care
(Adults) or similar
qualification
Skills
Ability to manage a team in a
A second language
motivating way
Ability to work within a ‘risk
assessed’ environment
Ability to work under pressure
Ability to represent the Trust in
a professional manner at all
times
Excellent IT skills
Administrative, recording and
reporting skills
Effective communication skills
Ability to lone work and work
on own initiative
Ability to work with the
minimum of supervision
Team working skills
Ability to maintain clear
boundaries
Ability to be accessible,
approachable and comfortable
with vulnerable people and
able to manage high levels of
distress
Experience
Previous experience in a
relevant sector or experience
of working with vulnerable
adults
Experience and knowledge
of working with people
who have been subjected
Application
Form and
Interview
Experience of managing staff
and carrying out line-
management supervision
Experience of supporting
individuals suffering from
trauma
Experience of budget
management
to modern slavery and
human trafficking
Experience of working
with migrants including
refugees and asylum
seekers
Experience of public
speaking
Knowledge
Ability to demonstrate working
knowledge of Health and Safety
and fire safety
Knowledge of the criminal
justice system
Application
Form and
Interview
Ability to demonstrate working
knowledge of Safeguarding
Adults
Knowledge of immigration
issues or ability to attain
relevant knowledge within
probationary period
Knowledge of benefit
entitlements
Special
Conditions
Committed to equality of
opportunity, respect and
dignity of all people
OUR WORK
Medaille Trust was founded in 2006 by a number of religious congregations in response to the plight of
thousands of people who are being trafficked into the UK each year. The Trust was established as a charity and
opened its first safe house in 2007. A major part of the Trust's work is to raise awareness of the plight of those
who are enslaved and exploited in the trafficking industry, and campaign on their behalf.
As an organisation Medaille Trust wants to make a difference to the life experience of victims of modern slavery and
human trafficking. Medaille Trust is working with those at the margins of society, the most vulnerable and preyed
upon of disadvantaged individuals. Medaille Trust achieves its aims of making a difference to victims of modern
slavery and human trafficking through its direct work with the victims. The charity operates nine safe houses across
the UK, able to support up to 133 survivors at any one time. The aim of the houses is to provide a safe, secure
environment that is conducive to the victim’s recovery and will allow them to reflect on what next steps they should
take.
Come join our team working to help change the lives of some of the most vulnerable people in society.
Ranked 2023 Q3 by Best Companies as the 6th best charity to work for in the UK, Medaille Trust is one of the UK's leading charities in the fight against modern slavery. Our innovative model is based on three principles: Prevent, Protect and Pursue. We are one of the UK's largest providers of survivor services, with ten safehouses and six outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year.
We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.
We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
This role is based in the Hampshire area.
We are looking for Volunteers to help support us with coordinating and delivering activities, tasks will include:
•Organising and delivering activities for service user participation, which may include craft, arts, exercise/sport, education, wellbeing activities.
•Consulting service users to gain their feedback about what activities they would like to participate in.
•Helping to create a varied programme of activities.
•Offering a safe and comfortable experience for all service user, showing awareness of service users’ varying physical and mental well-being needs.
Our volunteers come from all walks of life and have a wide range of experience and motivations for wanting to volunteer with us. Whatever your reason for deciding to volunteer, we want to make sure you enjoy your time with us and know just how much we value your support.
This role requires maturity, and an ability to engage with adults in a trauma informed way, while working alongside staff members to deliver the activities in line with agreed procedures and systems
Volunteers need to:
•Be at least 18 years old
•Be able to get to the venue in Southampton
•Be computer literate to be able to complete any online training
•Be able to regularly commit to volunteer monthly
•Be willing to have an enhanced DBS check
•Have knowledge and understanding of human trafficking issues or willingness to learn
•Have knowledge and understanding of mental health conditions or willingness to learn
•Have an understanding of the importance of professional boundaries in the role
•Have the ability to maintain confidentiality
Interested? For full details and how to apply please visit: https://www.medaille-trust.org.uk/take-action/volunteering
If you have any queries, please contact volunteering@medaille-trust.org.uk
This position is subject to a satisfactory Enhanced Disclosure & Barring Service check.
This role is restricted for females under the Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 and is subject to satisfactory Disclosure & Barring Service checks.
To apply please complete an application form and email it to volunteering@medaille-trust.org.uk
Come join our team working to help change the lives of some of the most vulnerable people in society.
Come join our team working to help change the lives of some of the most vulnerable people in society.
Come join our team working to help change the lives of some of the most vulnerable people in society.
JOB DESCRIPTION
POST TITLE:
Modern Slavery Case Worker
LOCATION:
SALARY:
£28,119 per annum (pro rata for part time)
£32,017.20 including London Weighting (if applicable)
MAIN CONTACTS:
Service Users
All Medaille Trust staff and Volunteers
Staff in our services outsourced to Caritas Diocese of Salford
External agencies and statutory bodies including other Non
Governmental Organisations
HOURS OF DUTY:
37.5 hours per week (part time
positions available)
RESPONSIBLE TO:
Service Manager
SPECIAL CONDITIONS OF
SERVICE:
An enhanced Disclosure and
Barring Service check will be
undertaken
Maintain confidentiality in
respect of the service
location and identity of
clients and staff at all times
Able and willing to work
flexibly and at other
Medaille locations
Must hold a full UK Driving
Licence (preferably for a
minimum of 36 months),
have the use of a car and be
insured for business
purposes. (Essential for all
services, desirable for Hayes
and London.)
MAIN PURPOSE OF THE POST:
To provide practical and emotional support to potential victims of modern slavery in the service and their
dependents, where applicable in a given geographic area, managing a case load set by your Line Manager.
You may be required to provide outreach work which will support clients within their own community as and
when required.
To be available to work weekends on a rota basis, if required.
To be able to use The Salvation Army’s database for logging service users’ support.
To undertake daily duties to ensure the smooth running of the service.
To delegate tasks from service users’ journey plans to Modern Slavery Case Worker Assistants.
To undertake assessment of service users in accordance with service guidelines.
To compile and maintain a list of essential / useful external agencies for the benefit of service users i.e.
doctors, job centres, training providers.
To assist in claiming and administering housing benefit claims for service users when appropriate
To explain house rules and service user agreements to all new service users, using interpreters where
necessary.
To support service users to access and attend appointments, including medical and specialist needs.
Nov 20
To prepare and review individual support plans with service users in accordance with service guidelines and
support service users’ needs. This also includes preparing the client for exit, repatriation and any other
resettlement plans.
To support service users in accessing other services by advocating on their behalf and giving practical and
emotional support i.e. solicitors, Home Office, counselling, Law Enforcement agencies.
To organise and participate in appropriate social and recreational activities for service users.
To support service users in the day to day domestic maintenance of their accommodation. This includes
cleaning and preparing vacant rooms with fresh bedding, in line with Medaille’s Health & Safety Policy and
Infection Control Policy.
To support service users to plan their personal budgeting, including purchasing and preparing appropriate
meals.
To ensure monies are accounted for and documented accordingly.
To ensure all complaints are recorded and reported in liaison with the Service Manager.
To read and complete daily notes, handover sheets, communication books, diaries, memos, meeting minutes
and notices.
To provide service users with clear, unbiased information about their rights and options in order for them to
make information decisions about their lives.
To give line-management supervision to Modern Slavery Case Worker Assistants.
To ensure relevant standards are followed and maintained at all times, following Medaille Trust policies and
procedures.
To complete any other duties as directed by the Service Manager.
Health and Safety
To maintain a safe and secure working environment.
To participate in the identification and assessment of risks and implement agreed working procedures to
minimise their impact.
To ensure that all incidents, accidents or potential hazards are reported and recorded following the Health
and Safety Policy.
To carry out Health and Safety checks and maintain accurate records.
To ensure all safety and security procedures are followed to keep self and others safe.
To promote awareness of Health and Safety amongst service users.
SPECIFIC REQUIREMENTS
The Modern Slavery Case Worker will have previous experience in relevant sector or experience of working with
vulnerable adults. The post holder will demonstrate a mature, honest, reliable, empathetic and non-judgmental
attitude towards service users. This includes non-discriminatory and respect for cultural and religious heritage of all
people.
ADDITIONAL DUTIES
The service will be staffed in accordance with service user needs and flexibility from the post holder is essential to
meet these needs, including working unsociable hours. Sleep over duties or waking night shifts may be required
within the service and you will be expected to participate in an on call rota which will include bank holidays and the
Christmas period for which you will receive an additional allowance. You may be required to occasionally work at
any other premises at which your employer carries out its business now or in the future.
You will be required to support local and organisational fundraising and engagement activities and events.
VISION, MISSION AND VALUES
Our vision is a world where people are free from exploitation through human trafficking and modern slavery. Whilst
exploitation continues to exist, our mission is:
To offer protection to adult victims of modern slavery and their dependent children, and to equip them to
become survivors.
To bring justice for survivors by supporting the work of law enforcement authorities.
To raise awareness of modern slavery and human trafficking amongst opinion formers and members of the
public.
To support initiatives that help prevent vulnerable people falling prey to exploitation in the first place.
Medaille Trust is a client focussed charity that equips victims of modern slavery to become survivors, we will act with
Respect, Collaboration, Compassion, Empowerment and Passion
Nov 20
SAFEGUARDING
Everyone at Medaille Trust has a safeguarding responsibility. As part of the role the post holder will undertake
mandatory safeguarding and Prevent training as part of their induction. The post holder will be required to ensure
that vulnerable adults and children are safeguarded. The role includes a duty to refer any safeguarding concerns
they may have to their line manager.
CONFIDENTIALITY
It is expected that all employees will understand that our work is confidential and that confidential information must
not be divulged. This obligation will continue indefinitely even after termination of employment.
TRAINING
Medaille Trust is committed to offering training and support to all employees. The post holder will be required to
attend mandatory training, other training where appropriate, participate in supervision, annual appraisals and
development reviews.
Nov 20
PERSON SPECIFICATION FOR THE POST OF MODERN SLAVERY CASE WORKER
REQUIREMENT
ESSENTIAL
DESIRABLE
Qualifications
Relevant Social Care
NVQ3 Health and Social
qualifications
Care (Adults)
ASSESSMENT
METHOD
Application
Form and
Documentation
Safeguarding certificate
Mental Health/Suicide
Prevention
Trauma Informed Practice
Certificate
Food Hygiene certificate
Manual Handling certificate
Emergency First Aid
certificate
Fire awareness certificate
Health & Safety
qualification
Skills
Ability to work within a ‘risk
assessed’ environment
Application
Form and
Interview
Ability to be accessible,
approachable and comfortable
with vulnerable people and
able to manage high levels of
distress
Ability to work under pressure
Excellent IT skills
Administrative, recording and
reporting skills
Effective communication skills
Ability to lone work and work
on own initiative
Team working skills
Ability to maintain clear
boundaries
Experience
Previous experience in relevant
sector or experience of working
with vulnerable adults
Experience and knowledge
of working with people
who have been subjected
Application
Form and
Interview
Nov 20
Experience of supporting
individuals suffering from
trauma
to modern slavery and
human trafficking
Experience of working
with migrants including
refugees and asylum
seekers
Experience of carrying out
line-management
supervision
Knowledge
Knowledge of health and safety
Knowledge of criminal
justice system
Knowledge of immigration
issues or ability to attain
relevant knowledge within
probationary period
Special
Conditions
Knowledge of Safeguarding
Adults
Knowledge of benefit
entitlements
Ability to participate, where
necessary in social activities,
outings / trips with service
users
Committed to equality of
opportunity, respect and
dignity of all people
Application
Form and
Interview
Application
Form and
Interview
OUR WORK
Medaille Trust was founded in 2006 by a number of religious congregations in response to the plight of
thousands of people who are being trafficked into the UK each year. The Trust was established as a charity and
opened its first safe house in 2007. A major part of the Trust's work is to raise awareness of the plight of those
who are enslaved and exploited in the trafficking industry, and campaign on their behalf.
As an organisation Medaille Trust wants to make a difference to the life experience of victims of modern slavery and
human trafficking. Medaille Trust is working with those at the margins of society, the most vulnerable and preyed
upon of disadvantaged individuals. Medaille Trust achieves its aims of making a difference to victims of modern
slavery and human trafficking through its direct work with the victims. The charity operates nine safe houses across
the UK, able to support up to 133 survivors at any one time. The aim of the houses is to provide a safe, secure
environment that is conducive to the victim’s recovery and will allow them to reflect on what next steps they should
take.
Nov 20
JOB DESCRIPTION
LOCATION:
Manchester, Liverpool and Halton, Hillingdon
SALARY:
£24,570 per annum
£27,510.65 including London Weighting
MAIN CONTACTS:
Service Users
All Medaille Trust staff and Volunteers
Staff in our services outsourced to Caritas Diocese of Salford
External agencies and statutory bodies including other Non-
Governmental Organisations
POST TITLE:
Modern Slavery
Accommodation Support
Worker
HOURS OF DUTY:
37.5 hours per week
RESPONSIBLE TO:
Modern Slavery Case Worker
SPECIAL CONDITIONS OF
SERVICE:
An enhanced Disclosure and
Barring Service check will be
undertaken
Maintain confidentiality in
respect of the service
location and identity of
clients and staff at all times
Able and willing to work
flexibly and at other
Medaille locations
Hold a full UK Driving
Licence (preferably valid for
a minimum of 36 months),
have the use of a car and be
insured for business
purposes is desirable.
MAIN PURPOSE OF THE POST:
Be responsible for day-to-day health and safety of the accommodation provision
Be responsible for the safety, risk management and security of service users whilst on shift
Promote best practice in supporting survivors and monitor impact of the services and outcomes for survivors
Work collaboratively as part of Medaille’s service team to deliver a range of support to vulnerable adults
across the projects.
Administrative duties: the ASW is responsible for maintain administrative systems, records, statistics and any
administrative tasks related to service users.
RESPONSIBILITIES & DUTIES
Be responsible for day-to-day health and safety of the accommodation provision (in line with Medaille’s policy &
contractual requirements)
Responsible for ensuring all safety and security procedures are followed to keep self and others safe.
Responsible for identifying property issues and facilitating routine and emergency maintenance & repairs as
required
Nov 20
Responsible for daily health and safety, fire and CCTV checks and ensuring these are completed and that
accurate records are maintained.
Responsible for maintaining a safe and secure working and living environment for the Medaille team and
service users whilst on shift.
To participate in the identification and assessment of risks and implement agreed working procedures to
minimise their impact.
To ensure that all incidents, accidents or potential hazards are reported and recorded following the Health
and Safety Policy.
Responsible for cleaning and tidying of internal and external communal areas
Responsible for preparing and cleaning rooms (for new arrivals & when people leave)
• Welcome and settle all new service users and complete basic relevant induction paperwork in line with
expected timeframes.
• Responsible for taking referrals into the project whilst on shift/on-call
• Responsible to give every new service user a basic introduction to the property and the guidance for living at
the accommodation.
• Responsible to promote awareness of Health and Safety amongst service users
• Responsible for assisting service users to manage risk/incidents/safeguarding issues when on site and for
recording these accurately as required.
• To assist service users with SMART goals set with caseworkers in relation to their support journey.
• To assist service users to be ready for support sessions (with Medaille case worker or external appointments
– this may involve setting get up times, looking at transport options, explaining purpose of various
meetings).
• To instigate communal meals and extra activities in the house (film nights, English lessons, games evenings,
etc)
• To undertake any other duties as required to maintain the smooth running of the project and service.
• Promote best practice in supporting survivors and monitor impact of the services and outcomes for survivors
• Adhere to and work within all Medaille’s policies and procedures, Victim Care Standards and the Victim Care
Contract schedules and KPIs.
• Ensure all completed work is recorded and kept up to date following contractual and organisational
obligations and requirements. (Monitoring and recording of cases happens on a database system)
• Contribute to wider Medaille monitoring and reporting requirements as required and requested (for
example: fundraising, service user service satisfaction)
• Work collaboratively as part of Medaille’s team to deliver a range of support to vulnerable adults across the
Northern Projects.
• Work as part of the Medaille team to ensure the overall aims and objectives of the service are delivered and
achieved.
• Ensure information is passed on to individual service user case workers teams in relation to risk, support
needs and safeguarding issues that have occurred on shift in line with policy and contractual requirements.
• Communicate clearly with case work team and management team and participate in the handover process
to communicate information about all service users living in the safe house.
• Responsible for receiving information from other team members and service users and acting upon this –
referrals, induction to the house, risk, incidents, safeguarding, support needs, activities done, support given.
Health and Safety
To maintain a safe and secure working environment.
To participate in the identification and assessment of risks and implement agreed working procedures to
minimise their impact.
Nov 20
To ensure that all incidents, accidents or potential hazards are reported and recorded following the Health
and Safety Policy.
To carry out Health and Safety checks and maintain accurate records.
To ensure all safety and security procedures are followed to keep self and others safe.
To promote awareness of Health and Safety amongst service users.
SPECIFIC REQUIREMENTS
Previous experience of working in accommodation-based health/social work/homelessness/vulnerable
adult settings.
Experience of supporting adults with complex needs
Experience of working with and updating support plans, risk management plans and case notes (using an
online database)
Previous experience of lone working and using on-call systems for support
Experience of identifying and responding to with incidents, risk and safeguarding concerns
Experience of using database systems to record and log service user information as required
Ability to proactively assess and manage risk and engage service users and colleagues in this process.
Ability to be accessible, approachable and comfortable with vulnerable people and able to manage high
levels of distress
Ability to empower and promote informed choice
Ability to cope with emotionally demanding and stressful situations and demonstrate resilience.
Ability to work in a boundaried, professional and collaborative manner with service users internal team as
well as external agencies
Good administration, recording, reporting and monitoring
Ability and skills to work as part of a team
Ability to follow Medaille policies and procedures and contractual requirements
Knowledge of health and safety (specifically in relation to accommodation services)
Knowledge of safeguarding frameworks and how and when to follow these
Understanding of the support needs of individuals who have been trafficked
Desirable experience and knowledge of working with people who have been subject to modern slavery /
trafficked.
Previous experience of CQC and working within the frameworks of such regulatory bodies
Knowledge of the rights and entitlements of trafficked persons, asylum seekers and refugees
Understanding of the National Referral Mechanism
Must hold a full UK driving licence and have a car available for use and insured for business purposes
The post holder will demonstrate a mature, honest, reliable, empathetic and non-judgmental attitude
towards service users. This includes non-discriminatory and respect for cultural and religious heritage of all
people. The post holder must understand and comply with all relevant legislation and adhere to
organisational and operational policies, procedures and administrative procedures as well as contractual
requirements.
ASWs will be expected to manage any situation (risk/incident/safeguarding). At times this may mean the
post holder is required to stay at the property past their shift ending until another staff member/on-call
arrives. If this is the case, you will be offered time off in lieu as per our policies and procedures. Medaille
accept referrals into service 24/7.
ADDITIONAL DUTIES
The service will be staffed in accordance with service user needs and flexibility from the post holder is essential to
meet these needs, including working unsocial hours. The post holder will work within a service that operates 365
days a year, 7 days per week and will be expected to carry out a variety of shift patterns to include day, evening,
sleepovers, waking nights, weekend and bank holidays. You will be expected to participate in an on call rota which
will include bank holidays and the Christmas period for which you will receive an additional allowance. You may be
required to occasionally work at any other premises at which your employer carries out its business now or in the
future.
You will be required to support local and organisational fundraising and engagement activities and events.
VISION, MISSION AND VALUES
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Our vision is a world where people are free from exploitation through human trafficking and modern slavery. Whilst
exploitation continues to exist, our mission is:
To offer protection to adult victims of modern slavery and their dependent children, and to equip them to
become survivors.
To bring justice for survivors by supporting the work of law enforcement authorities.
To raise awareness of modern slavery and human trafficking amongst opinion formers and members of the
public.
To support initiatives that help prevent vulnerable people falling prey to exploitation in the first place.
Medaille Trust is a client focussed charity that equips victims of modern slavery to become survivors, we will act with
Respect, Collaboration, Compassion, Empowerment and Passion.
SAFEGUARDING
Everyone at Medaille Trust has a safeguarding responsibility. As part of the role the post holder will undertake
mandatory safeguarding and Prevent training as part of their induction. The post holder will be required to ensure
that vulnerable adults and children are safeguarded. The role includes a duty to refer any safeguarding concerns
they may have to their line manager.
CONFIDENTIALITY
It is expected that all employees will understand that our work is confidential and that confidential information must
not be divulged. This obligation will continue indefinitely even after termination of employment.
TRAINING
Medaille Trust is committed to offering training and support to all employees. The post holder will be required to
attend mandatory training, other training where appropriate, participate in supervision, annual appraisals and
development reviews.
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ASSESSMENT
METHOD
Application
Form and
Documentation
PERSON SPECIFICATION FOR THE POST OF MODERN SLAVERY CASE WORKER ASSISTANT
REQUIREMENT
ESSENTIAL
DESIRABLE
Qualifications
Relevant Social Care
NVQ3 Health and Social
qualifications or suitable
experience of supporting
vulnerable people
Care (Adults)
Safeguarding certificate
Mental Health/Suicide
Prevention
Trauma Informed Practice
Certificate
Food Hygiene certificate
Manual Handling certificate
Emergency First Aid
certificate
Fire awareness certificate
Health & Safety
qualification
Skills
Ability to work within a ‘risk
assessed’ environment
Application
Form and
Interview
Ability to be accessible,
approachable and comfortable
with vulnerable people and
able to manage high levels of
distress
Ability to work under pressure
Good IT skills
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Administrative, recording and
reporting skills
Effective communication skills
Ability to lone work and work
on own initiative
Team working skills
Ability to maintain clear
boundaries
Experience
Previous experience in relevant
sector or experience of working
with vulnerable adults
Experience of supporting
individuals suffering from
trauma
Application
Form and
Interview
Experience and knowledge
of working with people
who have been subjected
to modern slavery and
human trafficking.
Experience of working
with migrants including
refugees and asylum
seekers
Knowledge
Knowledge of health and safety
Knowledge of criminal
Knowledge of Safeguarding
Adults
justice system
Knowledge of immigration
issues or ability to attain
relevant knowledge within
probationary period
Knowledge of mainstream
benefit entitlements
Special
Conditions
Ability to participate, where
necessary in social activities,
outings / trips with service
users
Committed to equality of
opportunity, respect and
dignity of all people
Application
Form and
Interview
Application
Form and
Interview
OUR WORK
Medaille Trust was founded in 2006 by a number of religious congregations in response to the plight of
thousands of people who are being trafficked into the UK each year. The Trust was established as a charity and
opened its first safe house in 2007. A major part of the Trust's work is to raise awareness of the plight of those
who are enslaved and exploited in the trafficking industry, and campaign on their behalf.
Nov 20
As an organisation Medaille Trust wants to make a difference to the life experience of victims of modern slavery and
human trafficking. Medaille Trust is working with those at the margins of society, the most vulnerable and preyed
upon of disadvantaged individuals. The Medaille Trust achieves its aims of making a difference to victims of modern
slavery and human trafficking through its direct work with the victims. The charity operates nine safe houses across
the UK, able to support up to 133 survivors at any one time. The aim of the houses is to provide a safe, secure
environment that is conducive to the victim’s recovery and will allow them to reflect on what next steps they should
take.
Nov 20