WESTON PARK FOUNDATION
Weston-under-lizard, Nr Shifnal
Full-time
Listed 4 months ago
Job title: Granary Operations Manager/ Restaurant Manager Reports to: General Manager Job Purpose: Role Profile Location(s): The Granary (Restaurant, Snug & Café) Department: F&B Granary Operations Manager oversees all aspects of the Food and Beverage services provided within the front of house operations within the Granary building. The main duties and responsibilities of the Granary Operations Manager are to run the Granary Restaurant, The “Snug” which operates corporate events and private dining and the Café (including the click and collect service) which provides services to our seasonal park visitors. There may also be the occasional drinks reception to manage in the Art Gallery. The Granary Operations Manager makes certain that all food and beverage needs of the guest/customers are met and ensure flawless uncompromised and personalised service is rendered. They should have the ability to attend to challenging situations with outstanding problem-solving skills to perform service recovery if required. They will be equally passionate in delivering service whilst proactively driving sales in the Granary and building long term client relationships. Assisting in managing the house operations when required. Accountabilities • Check all daily function detail sheets. • • Hold daily briefing sessions with kitchen and Front of House staff to ensure service standards are maintained, product Ensure adequate staff numbers to deliver service levels in the Granary knowledge, acknowledge regular guests requests and dietary requirements. Ensure that the “snug” is set and ready for conference/dining to agreed standard. • • Oversee wine/beverage ordering with stock control clerk and maintain strict discipline with stock control. • Action monthly stock takes and achieve budgeted G.P. • • Contribute to annual budgets in revenue and costs. Compile working replacement and capital budget planning with the Ensure other disposable stocks are re-ordered when necessary. General Manager and assist in overseeing this. • Always review Department operations back and front of House to ensure standards and facilities are maintained. • Maintain all crockery and glassware and in conjunction with working replacements budget, re-order when appropriate. • Train and develop front of house staff on a daily basis, to maintain, review and improve standards. • Make sure all staff are issued with appropriate uniform. • Assist with the development of standards manuals and implement with appropriate staff training. • With the General Manager ensure all employees’ files are up to date relating to working hours regulations, key security, cash handling procedures, uniform and service of liquor. • Assist with team member inductions, and deliver till, cash and pdq procedure training. • Work closely with General Manager to review standards and procedures. • • Take responsibility as a Line Manager to ensure that all legislative requirements are adhered to and that all policies and Ensure staff have appropriate Health and Safety training which is recorded in the personal file procedures are understood and communicated to the departmental team as appropriate. Ensure all areas such as the cellar, back office and Café are kept clean and tidy. • • Assist with the opening and locking up of the Granary building , as necessary, reporting any problems with the system immediately. • Attend the weekly Operational and Management Meetings and ensure a representative is available to cover absence on holiday. • Undertake Training for own personal development and to satisfy legislation. Weston is a learning organisation and lifelong learning is part of the culture of the Company. • Any duty or request deemed reasonable by management. Weston Park, Weston-under-lizard, Nr Shifnal TF11 8LE Skills, Training and Knowledge Required Strong communication and interpersonal skills Excellent problem-solving skills IT Skills, including Excel and Word Excellent time management skills and ability to multi-task and prioritise work Essential: • • • • • Attention to detail • • Business and management training. • Certified qualification. • Knowledge of etiquette and protocol • • Ability to anticipate others’ wishes and adapt accordingly • Able to build a rapour with regular customers, and to ensure the atmosphere of the restaurant feels welcoming Excellent written and verbal communication skills Experience of service of wines and food Desirable: • Cocktail knowledge. • Knowledge of Conference, events and private dining Behavioural Competencies Job Context Professionalism Self-disciplined Flexibility Systematic, Logical and Precise Problem solving • • Resilience • Good communication – both verbal and written • Accurate and concise decision making. • Assertive • • • • • Ability to work in a team and as an individual • Ability to work under pressure • Ability to plan, organise and prioritise workload • Role modelling good behaviour • A positive attitude and able to act on feedback • Ability to praise and be supportive to others • Always Ensuring confidentiality • Adaptable to change for the benefit of the business and the team • Maintain working relationships: o o Internal relationships: CEO, Management, colleagues, Executive Management Committee External relationships: Suppliers / Clients / Customers Reports to: General Manager Direct Reports: Staff, Casual Staff, Agency. Structure Weston Park, Weston-under-lizard, Nr Shifnal TF11 8LE I have read and understand the job requirements, responsibilities and expectations set forth in the job description provided for my position. I attest that I am able to perform the essential job functions as outlined with or without any reasonable accommodations. Name: _____________________________ Signature: __________________________ Date: ______________________________ Weston Park, Weston-under-lizard, Nr Shifnal TF11 8LE
Listed 4 days ago
Job title: Visitor Safety & Maintenance Assistant Location(s): Weston Park Reports to: Security Manager Department: Security Role Profile Job Purpose: Co-ordination and delivery of the safety, security and effective day-to-day operational management of the Mansion House and its collection, Art Gallery, main estate buildings and wider estate, ensuring all risks to the contents, visitors and employees are managed appropriately. Support the business with basic planned preventative maintenance and statutory compliance tasks alongside supporting the visitor attraction and hospitality functions. Accountabilities • Maintain regular checks of the buildings / assets to ensure all defects are resolved or are reported in a timely manner. • Work with the Security Manager to deliver adequate security provision for events within the House working with third party contractors where needed. • Oversee external contractors whilst onsite. • Monitor the condition of the buildings and when necessary, carry our general painting and minor repairs. • Respond to any emergency issues in relation to The House, The Granary, The Stables and the holiday properties including Fire and life Safety and maintenance issues. • Oversee the building management systems on a day-to-day basis across the estate, ensuring optimum efficiency and cost control. • Assist in monitoring, testing and maintaining the security and fire alarm systems. • Support emergency procedures and salvage planning and delivery. • Respond to any intruder or fire alarm alert and liaise accordingly with emergency authorities. • Maintain daily operations across the estate to include opening and closing the House, Art Gallery and Visitor Reception, providing lunch cover for the Welcome Team which includes the use of a till. • Assist in providing a security presence on all occasions that we are open to visitors, liaising with guides and setting up the House for public opening. • Provide additional security presence outside of the public opening season when deemed necessary. • Assist in ensuring that the main access gates are opened or secured when necessary and liaising with Lodge tenants. • Undertake training for your own personal and professional development and to satisfy legislation, seeking out opportunities to learn new skills. • Any duty or request deemed reasonable by your Line Manager. Weston Park, Weston-under-lizard, Nr Shifnal TF11 8LE Skills, Experience and Knowledge Required Essential: • A great communicator who enjoys working and engaging with people within customer focused environments • A problem-solver with a pro-active & professional approach • You’ll need basic IT Skills to use our systems • You’ll need to multi-task and be able to prioritise your work • Have a good eye for detail and high standards • A good organiser • A driving licence holder to use estate vehicles when necessary • DIY or general maintenance skills & an understanding of compliance requirements Desirable: • • • First Aid at Work qualification SIA Qualifications or experience working within a security-based role Experience of working within hospitality or historic environments Additional information Weston Park is a complex historic estate with a small team. We deliver a variety of activities across the business, and the Visitor Safety & Maintenance team are at the core of looking after our assets and people. We’re therefore looking for someone who works well within a team but also individually, using initiative and with a can-do attitude. The role is varied and requires a combination of flexibility but also the ability to work with structure, logic and accuracy and the ability to work effectively with a diverse range of groups including staff, volunteers, visitors and stakeholders. Structure Key relationships: CEO & Head of Departments, volunteers, Conservation, Front of House & Visitor Welcome teams, External Land Agents Direct Reports: N/A Indirect Reports: Third party security & maintenance contractors Budget: N/A Weston Park, Weston-under-lizard, Nr Shifnal TF11 8LE