THE ROYAL AIR FORCE BENEVOLENT FUND

JOB PROFILE: RESPITE & CARE EXECUTIVE
Date profile last
reviewed:

October 2025

Respite & Care Executive

Reports to:

Head of Respite and Care

Role:

Name:

MAIN SUMMARY OF ROLE:

Working with the other Respite and Care Executives and the Head of Respite, Care and Advocacy to
provide charitable assistance, support and advice regarding residential and domiciliary care,
occupational therapy assessments and the provision of mobility equipment. This is with an aim to
promote independence, safety and dignity in daily living and in the community and help to prevent
loneliness and social isolation.  This is an office-based role.

KEY ACCOUNTABILITIES/RESPONSIBILITIES:

The position of Care Executive has wide professional and administrative responsibilities. Key tasks
include the following:

•  Responding to initial contacts from beneficiaries or their representative/LPA, local government
departments, the public, case working organisations, mobility provider, occupational therapy
provider and other charities, either by telephone, letter or email.

•  Having a working knowledge of major state benefits and awareness of the availability of assistance

from other sources e.g. state, local government and other charitable organisations.

•  Reviewing and rejecting applications where the applicant is ineligible or where the assistance

sought is outside the scope of the Fund and its policies. Considering whether charitable support
by the Fund is appropriate and assessing the potential costs involved.

•  Processing applications for financial assistance towards the cost of providing specialist equipment

within an applicant’s own home, ensuring that, if necessary, the Disabled Facilities Grant process
has been followed, and a relevant Occupational Therapist (OT) assessment has been completed
before grant funding is considered.

•  Processing applications for financial assistance towards the cost of residential and domiciliary

care. Ensuring that Local Authorities are meeting their obligations and that all avenues have been
explored before grant funding is considered.

•  Processing applications for assistance with mobility-related issues, liaising with OTs, the Fund’s
EPV preferred provider and other organisations as necessary in order to achieve an effective
outcome for the beneficiary.
Liaising with public authorities on the level of support to which beneficiaries have entitlement.
Wherever practicable, assisting and advising caseworkers to undertake such enquiries on behalf of
the Fund.

•

•  Assisting beneficiaries and caseworkers with advice and guidance on the availability and funding
of domiciliary care and residence in long and short-term care homes, including respite breaks.
Also, in conjunction with the Advocacy Team, provide advice and guidance on the appeals process
in the event of an unjustified shortfall in local authority or primary health care funding of care
fees.

•  By using personal, delegated financial authority, authorising expenditure within the agreed

budgetary limits of up to £7,500 for welfare cases.

•  Where this is inadequate or where Fund policies require that the case be considered by the Grants
to Individuals panel or the Major Grants Committee, preparing the case for consideration by the

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relevant committee.

•  Where appropriate, seeking additional contributions from other charities.
•  Notifying the applicant, case worker or RAF Station of outcomes.
•  Arranging payment of grants as appropriate.
•  Actively maintaining and updating computer records, including a statistical record of cases, for use

in case presentation and for recording decisions.

•  Undertaking other tasks not related to specific casework as directed by Head of Respite, Care &

Advocacy/Director Operations.

•  Covering an extended caseload during the absence of colleagues within the department.

COMPETENCIES REQUIRED FOR THE ROLE

Essential

Desirable

•  Presenting and Communicating information
•  Writing and reporting
•  Applying expertise and technology
•  Analysing
•  Deciding and Initiating Action
•  Persuading and influencing
•  Planning and Organising

Following instructions and procedures

•  Delivering results and meeting
customer expectations
•  Relating and Networking
•
•  Adapting and responding to change
•  Achieving personal work goals and
objectives
•  Working with people

QUALIFICATION(S), KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR THE ROLE

Academic or Professional Qualifications (or equivalent):

•  A minimum of three A-levels grades A – C, or

•  Evidence of Continuing Professional

Essential

Desirable

relevant experience.

Knowledge/ Experience:

Essential

•  Significant experience of grant making within a

welfare environment

•  Excellent IT knowledge, including Outlook, Word

and Excel

•  Significant experience of working within a case

management system

•  Experience of working with clients with physical

and mental health issues

•  Knowledge of NHS, social care and other

statutory services

•  Knowledge / experience of statutory benefits

and support

Skills/Abilities:

Development (CPD)

Desirable

•  Knowledge of the RAF
•  Working in a charity
•  Knowledge and experience of OT

assessments, mobility aids and equipment,
including statutory entitlements

•  Working knowledge of PowerPoint and
experience of delivering presentations
•  Knowledge / experience in general welfare
matters, including education, employment,
debt, care and housing

Essential

Desirable

•  Strong communication skills
•  Personal organisation
•  Creates personal credibility
•  Excellent attention to detail
•  Able to communicate effectively, empathetically,
concisely and confidently on the telephone, in
writing and in person to a wide and varied

•

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audience

•  Works in a systematic and methodical way
•  Manages time effectively, meets deadlines and

prioritises workload.
Other Requirements:
•  Willingness to work flexible hours, outside of traditional office hours when necessary.
•  Travel to UK locations if required.
•  To carry out any other duties that is within the scope of the job as requested by the Head of

Respite, Care and Advocacy
•  Satisfactory Standard DBS Check

Signature

I confirm this job profile has been drawn up with my full involvement and accurately reflects the
responsibilities of the role.

Postholder's Signature:
Line Manager's Signature:
Date:

NAME:
NAME:

3

JOB PROFILE: WELFARE SERVICES NAVIGATOR

Role:    Welfare Services Navigator

Name:

MAIN SUMMARY OF ROLE:

Date profile last
reviewed:

Reports to:

August 2025

Beneficiary Relationship
Manager

The Welfare Navigator is responsible for supporting existing and potential beneficiaries by
providing advice and information through the RAF Benevolent Fund’s Welfare Helpline,
email, and web chat services. This includes offering guidance on the availability of statutory
support, assistance from military and non-military charities, and financial and welfare
services provided by the Fund—along with instructions on how to access these resources.
The role also involves delivering ongoing support where needed, and acting on behalf of
beneficiaries by liaising with Case working Organisations, RAF Benevolent Fund Caseworkers,
sector partners, statutory bodies, other relevant organisations, and internal Welfare Teams.

KEY ACCOUNTABILITIES/RESPONSIBILITIES:

•  Serve as the first point of contact for enquiries from members of the RAF family (serving

and veteran), the public, and caseworkers. Respond positively and enthusiastically
through web-based platforms, telephone helpline, email, and post, demonstrating a
genuine passion for helping others from the very first interaction.

•  Communicate confidently and empathetically with callers facing complex needs or

difficult circumstances, including those who may be vulnerable or challenging to engage.

•  Refer individuals to appropriate internal services within the RAF Benevolent Fund, or to

partner agencies, for casework assistance and additional support.

•  Where enquiries fall outside the RAF Benevolent Fund’s remit, provide referral to

alternative organisations. Offer clear advice and guidance on available support options
and how to access them.

•  Follow up on previous enquiries to ensure actions have been taken and offer further

support to beneficiaries as required.

•  Accurately create and maintain contact records in CARE (our CRM database), ensuring all

beneficiary information is current and entered with precision.

•

Identify appropriate caseworkers to conduct welfare assessments and make referrals via
Mosaic (the shared military charity database) to initiate casework visits.

•  Collaborate with both internal and external caseworkers regarding the scope of the

Fund’s support and the progress of ongoing applications.

•  Maintain a strong and up-to-date knowledge of the RAF Benevolent Fund’s welfare

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services and support offer.

•  Actively engage in ongoing professional development through relevant training

programmes and identified learning opportunities.

•  Build and maintain a comprehensive understanding of the RAF Benevolent Fund’s wide
range of support services, as well as alternative sources of assistance, staying informed
of any updates or changes within the welfare support landscape.

COMPETENCIES REQUIRED FOR THE ROLE

Essential
•  Following Instructions and Procedures
•  Coping with pressures and setbacks
•  Planning and organising
•  Writing and reporting
•  Working with people
•  Adhering to Principles and Values
QUALIFICATION(S), KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR THE ROLE

•  Deciding & Initiating Action
•  Coping with Pressures & Setbacks
•  Adapting & Responding to Change
•  Presenting & Communicating Information
•  Achieving Personal Work Goals & Objectives

Desirable

Academic or Professional Qualifications (or equivalent):

Essential

Desirable

•  A good level of general education –
minimum of three A-Levels or
equivalent.

Knowledge/ Experience:

Essential

•  Solid knowledge of statutory and

charitable support available within the
welfare and military charity sectors.
•  Experience using database and CRM

systems, including retrieving,
interpreting, and actioning data and
correspondence accurately.

•  Prior experience handling helpline calls
or supporting vulnerable individuals in
sensitive or challenging circumstances.

•  Strong background in administrative

tasks, including data entry, with a high
level of accuracy and attention to
detail.

•  Evidence of Continuing Professional

Development (CPD)

Desirable
•  An understanding of the structure, culture,
and unique needs of serving personnel,
veterans, and their families.

•  Awareness of key organisations within the

military charity sector and how they interact
to provide coordinated support.

•  Previous use of Mosaic (shared military

charity database) or similar systems used
for casework and welfare management.
•  Awareness of safeguarding principles and
procedures when working with vulnerable
individuals or sensitive cases.
Understanding of GDPR and best practices
for handling personal and sensitive data
securely and appropriately.

Skills/Abilities:

Essential

•

•  Attention to Detail

Desirable

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Signature

I confirm this job profile has been drawn up with my full involvement and accurately
reflects the responsibilities of the role.

Postholder's Signature:

            NAME:

Line Manager's Signature:

NAME:

Date:

3

EA to Dres and DT

JOB PROFILE: EXECUTIVE ASSISTANT
Date profile last
reviewed:

EA to Director Fundraising and
Director Strategy & Impact

December 2025

Reports to:

Director Fundraising (DFR) /
Director Strategy & Impact (DSI)

Role:

Name:

MAIN SUMMARY OF ROLE:
To provide confidential administrative and business support to two directors.  This role will ensure
that both directors are supported in their main duties and provide across-Fund coherence, through
good communication and collaboration. A high level of discretion to support members of the
Executive Leadership Team (ELT) is essential, along with the ability to communicate and interact with
all internal and external stakeholders, including those at senior level.

KEY ACCOUNTABILITIES/RESPONSIBILITIES:

For both Director of Fundraising and Director of Strategy & Impact
•  Plan, organise and prioritise each Director’s work schedule so that all tasks are carried out

in time and in line with deadlines, including agreed actions from meetings.

•  Proactively manage the Directors’ diaries so that all tasks are carried out with strong awareness

and recall, work efficiently to deadlines and push projects to completion, demonstrating initiative
and sound decision making.

•  Ensure timely and accurate flow of information between ELT, Director and HoDs as required.
•  Support the Directors in the production of papers to support decision making including the Board

of Trustees, Sub-Committees, and Management Board.

•  To carry out any other duties that is within the scope of the job as requested by the DFR/DSI,

including:

o  Organise monthly inductions for new starters with both the DFR and DSI
o  Management of credit card/ personal expense claims

•  Work collaboratively with the internal EA network to ensure business outputs are met whilst

maintaining coherence across the Fund.

•  Provide EA cover to Chief Exec and other Directors where required.

Specifically for Director of Fundraising
•  Appropriately manage and action all correspondence relating to the Directors’ day-to-day

responsibilities and be a point of contact for enquiries directed at DFR.

•  Act as the Secretary for the annual Trading Company and quarterly Fundraising, Comms and

Engagement Committee, and other, meetings including preparing agendas, taking minutes,
circulating action notes and monitoring the execution of agreed actions.

•  Support DFR performance reporting, including management accounts and one-pagers, as well as
the annual business planning cycle and servicing Trustee committees, including supporting HoDs
to achieve directorate level tasks/priorities.

•  Support the administration of key projects and events that the Director and Fundraising HoDs are

responsible for to ensure that activities are completed as scheduled.

•  When required, to provide support to the different teams in the directorate, such as:

o  Providing administrative support to HoDs to help maximise their time and help drive the

directorate goals forward.

o  Support HoDs to explore new opportunities and assist with planning.

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EA to Dres and DT

COMPETENCIES REQUIRED FOR THE ROLE

Essential
•  Planning and organising
•  Relating and networking
•  Coping with pressures and set-backs
•  Writing and Reporting
•  Adapting and responding to change
•

Following instructions and procedures

Desirable

•  Deciding and initiating action
•  Persuading and influencing
•  Applying expertise and technology
•  Achieving personal work goals and objectives
•  Working with people
•

Learning and researching

QUALIFICATION(S), KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR THE ROLE

Academic or Professional Qualifications (or equivalent):

Essential
•  Qualified by experience

•  Professional body qualification

Desirable

Knowledge/ Experience:

Essential
•  Proven ability as an Executive Assistant or
Personal Assistant to a senior executive

•  Administrative experience
•  Experience of working in a team
•  Stakeholder engagement and management

Skills/Abilities:

Essential

IT literate: Microsoft Suite

•
•  Able to set deadlines and work to them
•
•  Proactive, positive and creative attitude to

Interpersonal skills

Desirable
•  Experience of working in a charity or military or

civil service environment

Desirable
•  Ability to positively influence stakeholders at all

levels

•  Creates personal credibility

problem solving

•  Minute taking
•  Strong communication skills; written and

verbal

Other Requirements:
•  Occasional evening and weekend work in support of events.
•  Travel to other Fund and UK locations (as appropriate).
•  To carry out any other duties that is within the scope of the job as requested by the Directors

Signature

I confirm this job profile has been drawn up with my full involvement and accurately reflects the
responsibilities of the role.

Postholder's Signature:
Line Manager's Signature:
Date:

NAME:
NAME:

2

EA to Dres and DT

JOB PROFILE: EXECUTIVE ASSISTANT

EA to Director of Resources and
Director of Technology

Date profile last
reviewed:

December 2025

Reports to:

Director of Resources (Dres) /
Director of Technology (DT)

Role:

Name:

Main Summary of Role:

To provide administrative and business support to the Director of Resources (DRes) and Director of
Technology (DT). This involves having a comprehensive understanding of directorate business plans,
priorities and deadlines and a focus on actively managing ELT and Committee engagement. It is essential to
understand the connection with, and impact of, activity in other directorates in the Fund. Business support
will include document preparation, records management, time scheduling and project coordination. The
ability to communicate and interact with external stakeholders including those at senior level is essential. A
high level of discretion to support members of the Executive Leadership Team (ELT) is essential.
KEY ACCOUNTABILITIES/RESPONSIBILITIES:

 Director of Resources:
•  Plan, organise and prioritise the Director’s work schedule so that all tasks are carried out in time

and in line with deadlines, including agreed actions from Trustee and ELT meetings.

•  Appropriately manage and action all correspondence relating to the Director’s day-to-day

responsibilities and be a point of contact for enquiries directed at DRes.

•  Foster and maintain strong relationships with key external stakeholders including the SPF

trustee, auditors, investment managers, and banking organisations, acting as a point of contact
for DRes and providing administrative support where needed.

•  Proactively support DRes in driving effective communication and engagement with the Trustees

on the Finance, Audit & Investments Committee (FAIC).

•  Act as the secretary for the FAIC and organise and coordinate quarterly committee meetings,

including preparation of the agendas, minute taking, circulating action notes and monitoring the
execution of agreed actions.

•  Act as the secretary for the Remunerations Committee (RemCo), organising and coordinating the
annual meeting, including preparation of the agenda, minute taking, circulating action notes and
monitoring execution of agreed actions.

•  Produce documents and papers relating to DRes and the wider Resources directorate including

committee/board papers, policies and business cases.

•  Provide coordination, monitoring and communication of projects, including audits, that DRes is

responsible for to ensure that activities are completed as scheduled promptly.

•  Support the planning, drafting and execution of the Annual/Impact reports project, ensuring

alignment with the annual external audit timetable.

•  Support the Directors in the production of papers to support decision making including the Board of

Trustees, Sub-Committees, and Management Board.

•  Collate, proof-read and distribute papers as required by DRes for submission to the Board of

Trustees, Committees and Management Board.

•  Plan and organise occasional social events for the Resources Directorate.

•  Collate and process credit card/ personal expense claims.

•  Work collaboratively with the internal EA network to ensure business outputs are met whilst maintaining

coherence across the Fund.

•  Provide EA cover to Chief Exec and other Directors where required.

Director Of Technology:
•  Plan, organise and prioritise the Director’s work schedule so that all tasks are carried out in time
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and in line with set deadlines, including agreed actions from ELT and Trustee meetings.

EA to Dres and DT

•  Engage with, and be a point of contact, between the Director and key internal and external

stakeholders.

•  Assist with maintaining the relationship with the outsourced MSP, MSSP and Data Protection
provider, ensuring execution of planned work and acting as a point of contact between
colleagues and the outsourced organisation.

•  Pro-actively help to manage the Director’s diary to include setting up internal and external

meetings, including 1-1s and team meetings.

•  Proof-read and distribute papers as required by the Director for submission to the Board of

Trustees, Committees and Management Board.

•  Support the Directors in the production of papers to support decision making including the

Board of Trustees, Sub-Committees, and Management Board.

•  Collate and process credit card and personal expense claims.

COMPETENCIES REQUIRED FOR THE ROLE

Essential

Desirable

Following instructions and procedures

•  Planning and organising
•
•  Relating and networking
•  Writing  and  reporting
•  Coping with pressures and setbacks
•  Adapting and responding to change
QUALIFICATION(S), KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR THE ROLE

•  Working  with  people
•  Presenting and communicating information
•  Adhering to principles and values
•  Persuading and influencing
•  Applying expertise and technology
•  Learning and researching

Academic or Professional Qualifications (or equivalent):

•  Educated to A Level Standard or equivalent or

•  Professional body qualification

Essential

Desirable

qualified by experience

Knowledge/ Experience:

Essential
•  Proven ability as an Executive Assistant or
Personal Assistant to a senior executive

•  Administrative experience
•  Experience of working in a team
•  Stakeholder engagement and management

Skills/Abilities:

Essential

IT literate: Microsoft Suite

•
•  Able to set deadlines and work to them
•
•  Proactive, positive and creative attitude to

Interpersonal skills

Desirable
•  Experience of working in a charity or military or

civil service environment

Desirable
•  Able to influence senior visitors to the Fund in a

positive light, including corporate guests,
beneficiaries and Trustees.

problem solving

•  Minute taking
•  Strong communication skills; written and

verbal

Other Requirements:
•  Travel to other Fund and UK locations (as appropriate).
•  Occasional evening and weekend work in support of events.

2

EA to Dres and DT

Signature

I confirm this job profile has been drawn up with my full involvement and accurately reflects the
responsibilities of the role.

Postholder's Signature:
NAME:
Line Manager's Signature:                                                   NAME:
Date:

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