Welfare Support Executive

JOB PROFILE: WELFARE SUPPORT EXECUTIVE
Date profile last
reviewed:

Welfare Support Executive
(London)

January 2026

Reports to:

Casework Manager

Role:

Name:

MAIN SUMMARY OF ROLE:

This role will support the Fund’s case working function by assessing the welfare needs of members of
the RAF Family, completing applications, providing recommendations on support to Welfare
Executives, and supporting our beneficiaries to access statutory welfare support and support from
other appropriate charities.

Further to the Casework element, there is a requirement to provide advice and guidance to the
Welfare Single Point of Contact team and wider Welfare staff.

Thirdly, the role holder is to provide advice and guidance to Fund Welfare staff on matters related to
Social Work policy and processes.  The role holder will also provide input into Safeguarding policy and
procedures, ensuring they are appropriate.
KEY ACCOUNTABILITIES/RESPONSIBILITIES:

•  Carry a caseload of welfare casework referrals, undertake holistic assessments of welfare

needs remotely (over the telephone and online) and when required in person through home

visits. Subsequent management of complex and challenging welfare needs.

•  Receive requests for complex casework from the Fund’s Welfare Navigators. If casework

referrals are received directly from external stakeholders, to share these with the Welfare

Navigator team for initial assessment.

•  Provide professional advice and guidance to all Fund staff when dealing with cases with any

social work implications, and particularly to the Welfare Single Point of Contact team.

•  Developing action plans with beneficiaries, identifying appropriate support from within the

RAF Benevolent Fund and the wider statutory and military charity sector, ensuring that

support is provided, that best meets the beneficiaries needs.

•  Supporting beneficiaries in their contact with statutory authorities and other service

providers, advocating on their behalf where required and coordinating support with the

Fund’s professional advocacy service when appropriate.

•  Developing and maintaining a thorough and detailed understanding of Fund support services

and support services provided by other military charities. In addition, developing a good

knowledge of local welfare support services and national veteran’s mental health services.

•  Provide input in to Fund safeguarding policy and process and assist fund staff when

managing safeguarding incidents.

•  Maintain up to date, concise and confidential, electronic beneficiary case notes and records in

the format, style and location(s) required by the Fund.

COMPETENCIES REQUIRED FOR THE ROLE
Essential

Desirable

•  Adhering to Principles and Values
•  Writing and Reporting

•  Adapting and Responding to Change
•  Creating and Innovating

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•  Applying Expertise and Technology
•  Delivering Results and Meeting Customer

Expectations

Following Instructions and Procedures

•  Deciding and Initiating Action
•
•  Coping with Pressures and Setbacks
•  Relating and Networking

Learning and Researching

•  Working with People
•
QUALIFICATION(S), KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR THE ROLE
Academic or Professional Qualifications (or equivalent):

Essential

Desirable

•  A good level of general education
•  A Degree in Social Work
Knowledge/ Experience:
Essential
•  At least 5 years’ experience of working as a
Social Worker within a Local Authority and
or the Charitable Sector.

•  Experience of supporting people to address
their welfare needs using assessment and
case management.

•  Experience of working with members of the
public, organisations, community groups
and health & social care professionals.
•  Experience and understanding of what it

means to take a person-centred approach
to welfare service delivery.

•  Evidence of Continuing Professional

Development (CPD)

•  Knowledge of the veteran’s welfare charity

Desirable

sector.

•  Experience of developing organisational policy

and processes.

•  Demonstrable knowledge of social and welfare
issues affecting the ex-Service community.

•  Experience of working with older and/or

vulnerable people.

•  Experience of gathering information and

presenting to groups of people.

Other Requirements:
•  Satisfactory Enhanced Disclosure & Barring Service (DBS) check
•
•  Willingness to work flexible hours, outside of traditional office hours.
•  This role will primarily cover casework across the Greater London area. You will be based in our

Full driving licence and own vehicle required

Central London Headquarters, with a hybrid working pattern, with up to 2 days per week

working from home. Occasional travel to support cases outside of this region may be required.

You will be part of a wider team of regional staff undertaking casework, community engagement
and community fundraising across the UK.

Signature

I confirm this job profile has been drawn up with my full involvement and accurately reflects the
responsibilities of the role.

Postholder's Signature:

Line Manager's Signature:

Date:

NAME:

NAME:

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