Welfare Support Executive

JOB PROFILE: WELFARE SUPPORT EXECUTIVE
Date profile last
reviewed:

Welfare Support Executive
(South Wales)

January 2026

Reports to:

Casework Manager

Role:

Name:

MAIN SUMMARY OF ROLE:

1.  To support the Fund’s caseworking function by assessing the welfare needs of members

of the RAF Family, completing applications, providing recommendations on support to

Welfare Executives, and supporting beneficiaries to access to statutory welfare support

and support from other appropriate charities.

2.  To support the Head of Contact and Casework and Area Director in the development

and maintenance of positive links with key statutory and voluntary sector organisations

across your region, promoting awareness of the RAF Benevolent Fund and encouraging

these organisations to refer eligible members of the RAF Family in need of welfare

support to the Fund’s helpline.

KEY ACCOUNTABILITIES/RESPONSIBILITIES:

•  Receive requests for complex casework from the Fund’s Welfare Navigators. If

casework referrals are received directly from external stakeholders, to share these

with the Welfare Navigator team for initial assessment.

•  Carry a caseload of welfare casework referrals, undertake holistic assessments of

welfare needs remotely (over the telephone and online) and when required in person

through home visits. Subsequent management of complex and sometimes

challenging welfare needs.

•  Developing action plans with each beneficiary, identifying appropriate support from

within  both the RAF Benevolent Fund but also the wider statutory and military charity

sector ensuring that support is made available in an integrated way that best meets the

beneficiaries needs.

•  Developing and maintaining a thorough and detailed understanding of Fund support

services and support services provided by other military charities. In addition,

developing a good

knowledge of local welfare support services and national veteran’s mental health services.

•  Supporting beneficiaries in their contact with statutory authorities and other service

providers, advocating on their behalf where required and coordinating support with the

Fund’s professional advocacy service when appropriate.

•  Maintain up to date, concise and confidential, electronic beneficiary case notes and

records in the format, style and location(s) required by the Fund.

•  Raise the profile of the RAF Benevolent Fund and the support it can offer to the RAF

Family by working with the Area Director to engage key stakeholders in the public and

charity sectors through meetings, presentations and roadshow type events.

COMPETENCIES REQUIRED FOR THE ROLE
Essential

•  Writing and reporting
•  Analysing

Desirable

•  Relating & Networking
•  Adhering to Principles and Values

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•  Coping with Pressures and Setbacks
•  Working with People
•  Planning and Organising
•
QUALIFICATION(S), KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR THE ROLE
Academic or Professional Qualifications (or equivalent):

Following instructions and procedures

Essential

Desirable

•  A good level of general education
- minimum of three A-Levels or
equivalent.

Knowledge/ Experience:
Essential

•  Evidence of Continuing Professional

Development (CPD)

Desirable

•  Experience of supporting people to

•  Experience of working with older and/or

address their welfare needs using

assessment and case management.

•  Experience of delivering welfare services
within a charitable organisation or the
RAF.

•  Demonstrable knowledge of social and
welfare issues affecting the ex-Service
community.

•  Experience of working with members of
the public, organisations, community
groups and health & social care
professionals.

•  Experience and understanding of what it

means to take a person-centered
approach to welfare service delivery.

vulnerable people.

•  Experience of having served in the Royal Air

Force.

•  Experience of gathering information and

presenting to groups of people.

•  Knowledge of the veteran’s welfare charity

sector.

•  Demonstrable knowledge of social and
welfare issues affecting the ex-Service
community.

Other Requirements:
•  Satisfactory Enhanced Disclosure & Barring Service (DBS) check
•  Travel to other Fund and UK locations (as appropriate).
•  You will be community based, working from home covering the South Wales region.
•  Occasionally travel to support cases outside of this region may be required.
•  You will be part of a wider team of regional staff undertaking casework, community

engagement and community fundraising across the UK. Occasional travel to our head office

in London; you should expect to undertake regular travel to London during the first six
months of the role.

Signature

I confirm this job profile has been drawn up with my full involvement and accurately reflects the
responsibilities of the role.

Postholder's Signature:

Line Manager's Signature:

Date:

NAME:

NAME:

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