Play to the Crowd
28,950 - 32,754 per year
Theatre Royal Winchester
Full-time
Join the family
Job Pack:
Box Office and Data Insights Manager
“The team at the
theatre are organised,
professional, and very
welcoming. We felt at
home.”
“I can’t imagine our
community without Theatre
Royal Winchester, the
extraordinary Hat Fair or
Playmakers.”
Hello and welcome
We are delighted you are interested in coming to work with us
at Play to the Crowd.
We are a fantastic arts and education charity based in Winchester, Hampshire, with a friendly,
committed core team of about 25 people with a further 25 or so in the broader casual team as
well as many volunteers.
People say they love working with us because they feel part of a family and everyone pulls
together in a supportive environment to make wonderful, memorable experiences for our
audiences and participants.
Contents
• About this role
• What you will do
• What you will bring
• Other stuff and how to apply
• About Us
• Our Vision and Values
• Our Personality
About this role
This is a full-time, permanent position (36 hours per week) with a salary scale of £28,950 -
£32,754 depending on experience.
The role of Box Office and Data Insights Manager takes the responsibility of managing the Box
Office and all aspects of ticket sales including staffing, administration of the ticketing system
(Spektrix) and reporting. The role will focus on increasing income through Spektrix, developing
group sales, maximising fundraising opportunities and upselling merchandise and Bar
packages.
In addition this role will provide vital data analysis, reporting and insight to support strategic and
programming decisions.
This role plays a vital part in developing new audiences for all of Play to the Crowd’s activities
and working with the wider team to ensure an excellent audience experience and improving our
access offer.
This role may be required to work both daytimes and evenings, including weekends when
covering the Box Office counter.
What you will do
Box Office and Ticketing System
• Ensure the efficient and effective operation of Play to the Crowd’s Box Office including
managing the hardware interfaces with computers, screens and ticket printers as well as
operating in accordance with policies and procedures, GDPR regulations, fundraising
code of practice and Safeguarding best practice
• Working with the Digital Experience Manager and Communications and Development
Director, to ensure that we fully exploit the potential the Spektrix system can deliver for the
charity
• Ensure that the Box Office team works efficiently, responding to customer queries in a
clear and concise way and maximises sales
• Manage set up of performances, goods and offers within the Spektrix system
• Work with the Finance Manager to ensure prompt and accurate reconciliation of shows
and provide additional accounting reports as required
• Ensure banking is correct and Theatre Tokens are reconciled
• Utilise all resources available from Spektrix effectively, attend regular Spektrix training,
connect with other venues to learn from others’ best practice and to ensure we are
maximising all opportunities
Box Office and Ticketing System
• Line manage the Box Office Supervisor and casual Assistants, carrying out annual
development reviews and recommend development opportunities or training where
appropriate
• Prepare staff rotas and holidays and respond to sick leave cover and emergency staffing
issues
• Submit weekly timesheets for the casual Assistants to the Accounts team
• Train new staff and ensure existing staff are adequately trained on Spektrix
• Ensure that all procedures and staff comply with GDPR
glorious theatrical opportunities
and experiences that enrich
“Play to the Crowd offers
us all.”
What you will do
Sales and Audience Development
• Help to ensure all Box Office, Front of House and Bar staff and volunteers are fully briefed
on all Play to the Crowd’s activities and opportunities
• Manage key external relationships with group and school bookers, ensuring timely, warm
communications and prompt payment
• Work with colleagues to develop and implement a group booking strategy
• Research, identify and develop new group bookers and establish a relationship with them
to develop more regular attendance
• Deliver tours and familiarisation visits as part of the group sales strategy
• Work with the wider team to improve engagement with local schools to support sales,
programming and engagement
•
Increase our ticket agency income by actively promoting this service to other presenters /
venues, and manage relationships and the Box Office presence at these events
• Work with colleagues to generate revenue through upselling hospitality and merchandise
packages
Fundraising
• Maintain excellent knowledge of the charity’s Membership scheme and fundraising
opportunities, proactively encouraging donations and Membership purchases
• Support the Fundraising Manager in developing relationships with our Members and
increasing their engagement with the charity
• Work with the Box Office team to ensure they hit fundraised income and membership
targets
• Ensure gift aid declarations are collected where applicable
• Actively promote Play to the Crowd as a charity to customers
What you will do
Access and Audience Experience
• Work with the wider team to ensure that we are as accessible and welcoming as possible,
both as a building, on the streets and online
• Support the visiting companies as well as our own panto’s accessible performances,
running Touch Tours when applicable
• Manage the relationship with our freelance BSL interpreter and Audio Describer for our
pantomime
• Actively engage with the Play to the Crowd’s customers and constantly seek to improve
the level of customer service at every point in the customer journey
• Monitor post show feedback
• Report feedback – both positive and negative – to the Communications and Development
Director and relevant team manager, to help Play to the Crowd improve service, systems
and offer
General
• Champion the organisation’s values and brand and adhere to organisational policies and
procedures
• Act as an advocate for the organisation
• Work with the Senior Leadership Team to identify relevant development projects for your
areas of work and lead these projects to completion
• Be prepared to be flexible and work across the organisation where necessary to support
other areas of work or colleagues when required by the needs of the business. This may
include acting as Duty Manager in the building at times
• Carry out all tasks in accordance with best practice and organisational action plans in
respect of diversity and disability equality
• Attend internal and external meetings, participate in training and other forms of staff
development and be available to work evenings, weekends and bank holidays when
necessary
• To act as a dedicated first aider and fire marshal
brought to Winchester from
Play to the Crowd. Long may it
“We love the cultural richness
continue”
What you will bring
Knowledge, experience and skills
Essential
Desirable
• Excellent written and oral communication
• Experience working within an arts
skills
venue
• Experience of managing staff
• Experience of working with a ticketing
• Able to work flexible hours including
evenings and weekends
system (ideally Spektrix)
• Knowledge of GDPR
• Good organisational skills with the ability
• Understanding of Sales, Marketing and
to prioritise
Fundraising principles
• Excellent attention to detail
• Understanding of Access requirements
within in venue
• Clear and friendly manner
• Experience of working in a customer
facing role
Personal Qualities
• Willingness to learn
• Strong sales skills
• Ability to work under pressure
• Ability to analyse data
• Experience of group sales
• Strong numeracy skills
• Flexible with a can do attitude and
approach
• Cash handling skills
• Passion for the arts
•
Imagination and creativity
• Confidence in working with a diverse
range of people
•
Initiative
• Team player
• Honesty and integrity
Job details
Job title: Box Office and Data Insights Manager
Reports to: Communications and Development Director
Direct Reports: Box Office Supervisor, Box Office casual Assistants
Contract: Permanent, full-time
Salary: £28,950 - £32,754 depending on experience
Hours: 36 hours per week
Location: Theatre Royal Winchester
Holiday: 25 days annual holiday plus bank holidays, increasing by 1 day a year up to 30 days plus
bank holidays (pro-rata for part-time employees)
Benefits:
• Contributory pension
• Employee Assistance Programme
• Access to complimentary theatre tickets
• Free membership of Play to the Crowd
• Bar discounts
• Confidence in working with a diverse
range of people
How to apply
Please download an application form from playtothecrowd.co.uk/jobs
If you want to know more or for an informal chat about the role please contact
kirstie@playtothecrowd.co.uk
In addition to a commitment to the values, aims and objectives of Play to the Crowd, candidates
should be able to show clear evidence of how their knowledge/skills/experiences match the Person
Specification and support delivery of the Job Description in their application.
Play to the Crowd is an equal opportunities employer and welcomes applications from people from
the widest possible diversity of backgrounds, cultures and experiences.
Personal Qualities
• Passion for the arts
•
Imagination and creativity
•
Initiative
• Team player
• Honesty and integrity
About us
Play to the Crowd is an arts and education charity which consists of:
• Theatre Royal Winchester, our lovely 400 seat heritage theatre with a busy, diverse
programme and our own annual pantomime production.
• Hat Fair, our famous International Outdoor Arts Festival.
• A year round programme of creative learning, participation, community projects and youth
work including Playmakers Youth Theatre.
The charity also has a wholly owned trading subsidiary called – wait for it – Trade to the Crowd!
We are proud to connect with over 150,000 people each year and turnover approximately £2m a
year of which over 90% is earned or fundraised income.
Our vision and identity
We believe in a world where Communities are Delighted and United through live performance and
participation.
We put culture, learning, joy and community at the heart of all our work. We run both a beautiful
heritage venue, Theatre Royal Winchester, and the internationally recognised Outdoor Arts Festival,
Hat Fair.
Our values
Inclusive – we believe in collaboration and equitable access to the arts for all
•
• Passionate – we are passionate about and ambitious for the positive impact our work has on
people’s lives
• Kind – we foster kindness for each other, our environment and the diverse communities with
whom we work
Our mission
To Delight and Unite Communities through the power of live performance and participation by:
• Celebrating the joy that excellent creative performance experiences offer
• Connecting people together to improve community cohesion and reduce loneliness
•
• Nurturing talent and offering opportunity
Improving mental wellbeing and fostering happiness
Our personality
Friendly
Warm, relaxed,
relationship-building, ready
to have fun along the way.
Bold
Getting out there,
getting involved, standing
up for what’s right.
Collabrative
Always open to working
together, listening and
acting respectfully.
incorporating
Approachable
Expansive, amiable,
inviting all-comers, the
opposite of elitist
Cheeky
A little bit naughty yet
always nice, full of life
and gentle irreverence
Playful
A provider of fun and
frolic, we believe in play.
Vibrant
Buzzing, alive, colourful;
full ofinterest, excitement
and enthusiasm
Expressive
Unselfconscious,
creative, committed and
always captivating
Curious
Our creativity will be
invitational, intriguing and
inquisitive
Sociable
Meeting people and
making them happy,
one-on-one or whole
crowds
Intriguing
Mystery and excitement
that draws people in,
often new, always original
Open
Our practice will be
transparent, accessible
and shared.
friendly and first rate. They
“The team were so warm,
made the day so easy”
Play to the Crowd arts and education registered charity. Charity No. 1077139. Registered in England 03696681.
Play to the Crowd
23,793 - 26,227 per year (pro rata)
Theatre Royal Winchester
Part-time
Join the family
Job Pack:
Box Office Supervisor
“The team at the
theatre are organised,
professional, and very
welcoming. We felt at
home.”
“I can’t imagine our
community without Theatre
Royal Winchester, the
extraordinary Hat Fair or
Playmakers.”
Hello and welcome
We are delighted you are interested in coming to work with us
at Play to the Crowd.
We are a fantastic arts and education charity based in Winchester, Hampshire, with a friendly,
committed core team of about 25 people with a further 25 or so in the broader casual team as
well as many volunteers.
People say they love working with us because they feel part of a family and everyone pulls
together in a supportive environment to make wonderful, memorable experiences for our
audiences and participants.
Contents
• About this role
• What you will do
• What you will bring
• Other stuff and how to apply
• About Us
• Our Vision and Values
• Our Personality
About this role
This is a part-time, permanent position (20 hours per week) with a salary scale of £23,793 -
£26,227 (pro rata) depending on experience.
The Box Office Supervisor is a key new role within the Communications and Development Team
managing the day to day operations of the charity’s Box Office. This will include working with the
wider Communications team to increase ticket income, develop group sales, maximise
fundraising opportunities and upsell merchandise and packages. The role supports the Box
Office and Data Insights Manager, acting as their deputy when required.
The Box Office Supervisor plays a vital role in communicating with our customers, developing
new audiences as well as helping to create an excellent audience experience.
This role may be required to work both daytimes and evenings. The role will primarily be based
on the Box Office counter but will involve working in the office as well.
What you will do
Sales and Communication
• Provide and ensure excellent levels of customer service across the team
• Sell tickets and upsell merchandise, refreshment packages and gift vouchers - whether in
person or by telephone for all of Play to the Crowd’s activities
• Assist with all ticket queries from customers, staff and visiting companies, contacting ticket
holders with any changes in the performance schedule
• Open and close Box Office, ensuring takings are counted and placed in the safe
• Ensure the security of the Box Office is maintained at all times
• Manage ticket agent allocations efficiently
• Set up sales reports for visiting companies and prepare reports for other purposes as
required, manage company holds
• Help to ensure customer records are accurate, regularly de-duping and checking new
accounts
• Together with the Box Office and Data Insights Manager, manage key external
relationships with group and school bookers ensuring timely, warm communications and
prompt payment
• Work with the wider Communications Team to sure all listing sites are up to date with the
current programme and assist with postal mailings as and when required
• Help distribute print to key points around the city centre
Preparing for incoming audience prior to performance
• Ensure that the seats from any sold wheelchair positions have been removed by the
Technical team
• Be the initial point of contact to welcome ticket holders to the building, distribute any
COBO tickets and be responsible for any ticketing queries
• Distribute hearing loop headsets and assist the Duty Manager with any other tasks
required
glorious theatrical opportunities
and experiences that enrich
“Play to the Crowd offers
us all.”
What you will do
Audience Experience
• Act as the main information and reception point for the venue, ensuring a professional,
customer focused welcome for all visitors including professional companies, hirers and the
general public
• Actively engage with the charity’s customers and provide the best level of customer
service at every point in the customer journey
• Deal with any customer service issues that may occur either in person, on the phone, via
email, or via the post show questionnaire in a professional, on brand manner
• Report feedback – both positive and negative – to the Box Office and Data Insights
Manager, or relevant team member, to help Play to the Crowd improve our service,
systems & offer
• Champion our accessibility, and help to improve our offer for those with access
requirements
• Work as part of a team to constantly improve the Front of House environment, audience
experience and to champion the organisation’s values
• Ensure lost property is correctly logged, stored and removed after a suitable time
Fundraising
• Maintain excellent knowledge of the charity’s Memberships and other fundraising
opportunities, proactively encouraging donations and Memberships sign ups
• Support the Fundraising Manager in the administration of the Membership schemes,
benefits and events
• Ensure gift aid declarations are collected where applicable
• Actively promote Play to the Crowd as a charity to customers
What you will do
Staff Management and Administration
• Deputise for the Box Office and Data Insights Manager when required
• Support the Box Office and Data Insights Manager in developing rotas and timesheets
when required
• Help to ensure the existing team are adequately trained on Spektrix and other systems
• Ensure customer records are maintained and accurate, customer consents are checked,
and the database is regularly ‘de-duped’
• Report any issues and suggest improvements to the Box Office and Data Insights
Manager to help the charity continually improve the efficiency and effectiveness of our use
of Spektrix
• Ensure that the Box Office, Bar, leaflet racks and poster sites are always tidy and contain
in date flyers and posters
• Print and send any tickets for posting
• Monitor and respond to enquiries to the Box Office email address, forwarding
communications to the relevant team member
General
• Ensure thorough knowledge of all upcoming activities of the charity
• Be prepared to be flexible and work across the organisation where necessary to support
other areas of work or colleagues when required by the needs of the business
• Champion the organisation’s values and adhere to organisational policies and procedures
• Act as an advocate for the organisation
• Carry out all tasks in accordance with best practice and organisational action plans in
respect of diversity and disability equality
• Attend internal/external meetings, training and other forms of staff development and be
available to work at evenings, weekends and bank holidays when necessary
• To act as a dedicated first aider and fire marshal
• Other tasks as and when required
brought to Winchester from
Play to the Crowd. Long may it
“We love the cultural richness
continue”
What you will bring
Knowledge, experience and skills
Essential
Desirable
• Excellent written & oral communication
• Experience of working within an arts
skills
venue
• Able to work flexible hours including
• Experience of working with a ticketing
evenings and weekends
system (ideally Spektrix)
• Experience of supervising staff
• Excellent attention to detail
• Demonstrable initiative
• Experience of working in a customer
facing role
• Strong sales skills
• Ability to work under pressure
• Ability to analyse data
• Knowledge of GDPR
• Cash handling skills
• Understanding of Marketing and
Fundraising principles
• Understanding of Access ticketing
Personal Qualities
• Passion for the arts
•
Imagination and creativity
• Confidence in working with a diverse
range of people
• Honesty and integrity
• Willingness to learn
Job details
Job title: Box Office Supervisor
Reports to: Box Office and Data Insights Manager
Contract: Permanent, part-time
Salary: £23,793 - £26,227 (pro rata) depending on experience
Hours: 20 hours per week
Location: Theatre Royal Winchester
Holiday: 25 days annual holiday plus bank holidays, increasing by 1 day a year up to 30 days plus
bank holidays (pro-rata for part-time employees)
Personal Qualities
Benefits:
• Contributory pension
• Employee Assistance Programme
• Access to complimentary theatre tickets
• Free membership of Play to the Crowd
• Bar discounts
How to apply
Please download an application form from playtothecrowd.co.uk/jobs
If you want to know more or for an informal chat about the role please contact
kirstie@playtothecrowd.co.uk
In addition to a commitment to the values, aims and objectives of Play to the Crowd, candidates
should be able to show clear evidence of how their knowledge/skills/experiences match the Person
Specification and support delivery of the Job Description in their application.
Play to the Crowd is an equal opportunities employer and welcomes applications from people from
the widest possible diversity of backgrounds, cultures and experiences.
About us
Play to the Crowd is an arts and education charity which consists of:
• Theatre Royal Winchester, our lovely 400 seat heritage theatre with a busy, diverse
programme and our own annual pantomime production.
• Hat Fair, our famous International Outdoor Arts Festival.
• A year round programme of creative learning, participation, community projects and youth
work including Playmakers Youth Theatre.
The charity also has a wholly owned trading subsidiary called – wait for it – Trade to the Crowd!
We are proud to connect with over 150,000 people each year and turnover approximately £2m a
year of which over 90% is earned or fundraised income.
Our vision and identity
We believe in a world where Communities are Delighted and United through live performance and
participation.
We put culture, learning, joy and community at the heart of all our work. We run both a beautiful
heritage venue, Theatre Royal Winchester, and the internationally recognised Outdoor Arts Festival,
Hat Fair.
Our values
Inclusive – we believe in collaboration and equitable access to the arts for all
•
• Passionate – we are passionate about and ambitious for the positive impact our work has on
people’s lives
• Kind – we foster kindness for each other, our environment and the diverse communities with
whom we work
Our mission
To Delight and Unite Communities through the power of live performance and participation by:
• Celebrating the joy that excellent creative performance experiences offer
• Connecting people together to improve community cohesion and reduce loneliness
•
• Nurturing talent and offering opportunity
Improving mental wellbeing and fostering happiness
Our personality
Friendly
Warm, relaxed,
relationship-building, ready
to have fun along the way.
Bold
Getting out there,
getting involved, standing
up for what’s right.
Collabrative
Always open to working
together, listening and
acting respectfully.
incorporating
Approachable
Expansive, amiable,
inviting all-comers, the
opposite of elitist
Cheeky
A little bit naughty yet
always nice, full of life
and gentle irreverence
Playful
A provider of fun and
frolic, we believe in play.
Vibrant
Buzzing, alive, colourful;
full ofinterest, excitement
and enthusiasm
Expressive
Unselfconscious,
creative, committed and
always captivating
Curious
Our creativity will be
invitational, intriguing and
inquisitive
Sociable
Meeting people and
making them happy,
one-on-one or whole
crowds
Intriguing
Mystery and excitement
that draws people in,
often new, always original
Open
Our practice will be
transparent, accessible
and shared.
friendly and first rate. They
“The team were so warm,
made the day so easy”
Play to the Crowd arts and education registered charity. Charity No. 1077139. Registered in England 03696681.
HOUSEKEEPER:
CONTEXT AND PERSON SPECIFICATION
JOB TITLE: Housekeeper
SALARY: £11.61 an hour
REPORTS TO: Site Manager
DIRECT REPORTS: None
HOURS: Casual
JOB CONTEXT:
BASE: Theatre Royal Winchester
Play to the Crowd incorporates Theatre Royal Winchester, Hat Fair, an Outdoor Arts festival and
Playmakers, our community creative learning arm. Activity includes a diverse year round multi art form
professional programme, a vibrant community performance programme, a weekly youth theatre programme
and year round community engagement projects.
Play to the Crowd is an equal opportunities employer and welcomes applications from people from the
widest possible diversity of backgrounds, cultures and experiences.
JOB PURPOSE:
To ensure the highest possible standards of cleanliness are applied to Theatre Royal Winchester at all
times. In addition to early mornings, there may be afternoon and early evening cleaning opportunities.
KNOWLEDGE/EXPERIENCE/SKILLS
NEEDED:
Essential
Desirable
Able to work early mornings particularly
Understanding of Health and
during weekends
Reliable
Must be physically fit
Able to work at heights
Clear and friendly manner
Attention to detail
Planning and organising
Ability to work under pressure
Team player
Problem solving/Initiative
Honesty and integrity
Safety
Previous experience of a
commercial cleaning environment
Personal qualities
Confidence in working with a diverse
range of people
Willingness to learn
HOUSEKEEPER:
MAIN DUTIES AND RESPONSIBILITIES
Usual Duties
Receive and check deliveries of housekeeping consumables
Carry out all regular cleaning tasks to the standards specified
Undertake a periodical cleaning schedule
Liaise with members of the team to ensure any issues are resolved as quickly as possible.
Carry out regular stock checks
Follow the safe systems of works set out by the department manager.
To understand, and actively participate in the implementation of the theatre’s emergency and health
and safety procedures and policies
General
Adhere to organisational policies and procedures and carry out all tasks to the highest standards in
accordance with best practice.
Actively support the organisation’s action plans in respect of inclusion and equality.
Comply with the company’s Health and Safety policy at all times.
Participate in training and other forms of staff and team development.
Undertake such other tasks as are agreed with the Management of Play to the Crowd.
In addition to a commitment to the values, aims and objectives of Play to the Crowd, candidates should be
able to show clear evidence of how their knowledge/skills/experiences match the Person Specification and
support delivery of the Job Description in their application.
Join the family
Job Pack:
Fundraising Manager
“The team at the
theatre are organised,
professional, and very
welcoming. We felt at
home.”
“I can’t imagine our
community without Theatre
Royal Winchester, the
extraordinary Hat Fair or
Playmakers.”
Hello and welcome
We are delighted you are interested in coming to work with us
at Play to the Crowd.
We are a fantastic arts and education charity based in Winchester, Hampshire, with a friendly,
committed core team of about 25 people with a further 25 or so in the broader casual team as
well as many volunteers.
People say they love working with us because they feel part of a family and everyone pulls
together in a supportive environment to make wonderful, memorable experiences for our
audiences and participants.
Contents
• About this role
• What you will do
• What you will bring
• Other stuff and how to apply
• About Us
• Our Vision and Values
• Our Personality
About this role
This is a full-time, permanent position (36 hours per week) with a salary scale of £28,950 -
£32,754 depending on experience.
The Fundraising Manager is responsible for implementing the charity’s fundraising strategy to
increase our fundraised income to support all areas of our activity. This will be achieved by
connecting donors and supporters to our mission to delight and unite communities through the
power of live performance and participation.
The charity has ambitious plans for the future. We will continue to invest in the beautiful Theatre
Royal Winchester – making significant improvements to our environmental footprint. With the
absence of Arts Council England National Portfolio funding, we will be transitioning to a new
structure and funding model for future Hat Fair festivals. Through our engagement projects we
will continue to have impact on our local community both in central Winchester and the wider
district.
The Fundraising Manager role will be vital in:
• Helping to develop a sustainable fundraising model to secure future Hat Fair festivals
• Securing funding from Trusts and Foundations for community projects, core revenue to
support our artistic and creative ambitions, and capital works
• Cultivating and securing large gifts from Major Donors - During the pandemic, Play to the
Crowd ran a hugely successful Survival Fundraising Appeal, raising £300k in 3 months and
more recently a public fundraising campaign to raise £300k towards our new Stalls toilets.
The Fundraising Manager will play a key role in developing donor relationships.
• Growing our membership base – our members are loyal and key advocates of the charity
and audiences for our events
• Managing the relationships and developing our Corporate Partnerships
What you will do
Trusts and Foundations
• Research Trusts and Foundations to identify those whose purpose and priorities best
match our intentions and find out key information to enable an application
• Work closely with the wider team to develop and write compelling applications to Trusts
and Foundations to secure project funding and core revenue funding
• Support, where necessary, on applications for Capital funds
• Maintain and build relationships with Trusts and Foundations
• Keep records of successful grants and collate any requested evaluation / reports
Individuals
• Develop, promote and facilitate campaigns for individual giving
• Deliver effective stewardship of individual donors by ensuring all donors are
acknowledged, thanked and regular contact is maintained
• Utilise our Box Office system (Spektrix) to prospect for new donors to widen our donor
base and increase income
• Provide reports for major donors when required
• Co-ordinate all giving opportunities whether via bucket collections or cashless alternatives
at our Outdoor Arts festival Hat Fair, our pantomime and at other events
• Ensure Gift Aid opportunities are maximised and Gift Aid declarations are collected and
recorded
• Make Gift Aid claims via Spektrix
• Research and implement digital fundraising opportunities
Legacies
• Develop a legacy giving campaign
• Play a key role in the local initiative Legacy Action Week
glorious theatrical opportunities
and experiences that enrich
“Play to the Crowd offers
us all.”
What you will do
Memberships
• Work with the wider Communications team to develop and implement strategies to grow
the membership base
• Ensure membership offer and benefits remain relevant
• Supervise the administration of Play to the Crowd’s membership scheme
• Ensure all Members and Champions receive timely and relevant communications
Corporates
• Maintain corporate partner relationships ensuring timely communications eg renewal
invoices, contracts, offers
• Ensure that the organisation carries out its obligations to and recognition of its partners
and inspires true partnership working with corporate supporters
•
Identify potential new corporate members and partners, maintain pipeline of prospects
and work with colleagues to approach them
• Support the development of materials to advocate for corporate support
Training
•
Inspire, motivate and develop the wider team to embed fundraising across the charity
• Work closely with the Box Office and Data Insights Manager, Front of House Manager
and Social Enterprise and Hospitality Manager to ensure those working on the Box Office,
Front of House, Bar and volunteers are aware of all of our current fundraising campaigns
and activities and comply with the Code of Fundraising Practice.
• Work with the Box Office and Data Insights Manager to ensure the Box Office team hit
targets set for low level donations and memberships sales
What you will do
Events
• Manage the Development programme of events, from corporate events that are part of the
Corporate partnership programme to Members and HNWI stewardship events
• Manage invite lists, invitations and guest lists
Other
• Work with the wider team to ensure that we are measuring the impact we make with our
activities and collate data to create an annual Impact Report
• Maintain the Development database and pipeline, ensuring all fundraising activity is
documented accurately
• Ensure all data collected is recorded ethically and accurately in compliance with GDPR
and all other statutory requirements
• Support the creation of fundraising materials (including leaflets, posters, donations boxes)
and reports of fundraising activity and assist with promotion to stakeholders and investors
• Support in managing the Development budget
• Play an active role in the Board’s Development Action group, attending meetings and
circulating action points post meeting
General
• Champion the organisation’s values and act as an advocate for the organisation with the
public and key stakeholders
• Adhere to organisational policies and procedures and carry out all tasks to the highest
standards in accordance with best practice
• Actively support the organisation’s action plans in respect of inclusion and equality
• Keep up to date with national arts and charitable fundraising trends and best practice
• Comply with the company’s Health and Safety policy at all times
• Undertake any other duties reasonably requested
brought to Winchester from
Play to the Crowd. Long may it
“We love the cultural richness
continue”
What you will bring
Knowledge, experience and skills
Essential
Desirable
• At least 3 years’ experience of charitable
• Experience within an arts or cultural
fundraising
environment
• Successful track record of generating
• Experience of working with ticketing
income and achieving targets
• Experience of cultivating fruitful
systems, ideally Spektrix, or relational
CRM databases
relationships with corporates and HNWI
• Experience of e-mail marketing
• Experience of membership schemes
• Experience of Trusts and Foundations
funding, timescales and reporting
requirements
• Knowledge of GDPR and how it impacts
fundraising
• Experience of working in line with the
Fundraising Regulator’s Code of Practice
• Experience of project communications and
advocacy, collating data and testimony to
create content for print and digital comms
• High level of accuracy and attention to
detail
• Experience and knowledge of data
management and systems development
• Financial literacy and management
experience - confident in working with
budgets and creating a financial narrative
• Ability to communicate effectively with
people at all levels and from different
backgrounds
• Excellent written communications skills
• Ability to prioritise under pressure
•
IT literate, with experience of Word, Excel
and web based databases
platforms
• Experience of digital fundraising
• Experience of developing legacies
• Event management experience
• Full driving licence
• Knowledge of Winchester and
surrounding area
Personal Qualities
• Passion for the arts
• Excellent interpersonal skills and an
enthusiasm for communicating with
people face to face and on the
telephone
• Discrete and diplomatic with a high
level of enthusiasm
• Strong persuasive skills, the confidence
to sell ideas to others and make ‘the
ask’
• Prepared to work flexible hours,
including evenings and weekends
• Ability to self-motivate
Job details
Job title: Fundraising Manager
Reports to: Communications & Development Director
Contract: Permanent, full-time. A job share or part-time hours would be considered for the right
candidate(s)
Salary: £28,950 - £32,754 depending on experience
Hours: 36 hours per week
Location: Theatre Royal Winchester / Hybrid
Holiday: 25 days annual holiday plus bank holidays, increasing by 1 day a year up to 30 days plus
bank holidays (pro-rata for part-time employees)
Personal Qualities
Benefits:
• Contributory pension
• Employee Assistance Programme
• Access to complimentary theatre tickets
• Free membership of Play to the Crowd
• Bar discounts
How to apply
Please download an application form from playtothecrowd.co.uk/jobs
If you want to know more or for an informal chat about the role please contact
kirstie@playtothecrowd.co.uk
In addition to a commitment to the values, aims and objectives of Play to the Crowd, candidates
should be able to show clear evidence of how their knowledge/skills/experiences match the Person
Specification and support delivery of the Job Description in their application.
Play to the Crowd is an equal opportunities employer and welcomes applications from people from
the widest possible diversity of backgrounds, cultures and experiences.
About us
Play to the Crowd is an arts and education charity which consists of:
• Theatre Royal Winchester, our lovely 400 seat heritage theatre with a busy, diverse
programme and our own annual pantomime production.
• Hat Fair, our famous International Outdoor Arts Festival.
• A year round programme of creative learning, participation, community projects and youth
work including Playmakers Youth Theatre.
The charity also has a wholly owned trading subsidiary called – wait for it – Trade to the Crowd!
We are proud to connect with over 150,000 people each year and turnover approximately £2m a
year of which over 90% is earned or fundraised income.
Our vision and identity
We believe in a world where Communities are Delighted and United through live performance and
participation.
We put culture, learning, joy and community at the heart of all our work. We run both a beautiful
heritage venue, Theatre Royal Winchester, and the internationally recognised Outdoor Arts Festival,
Hat Fair.
Our values
Inclusive – we believe in collaboration and equitable access to the arts for all
•
• Passionate – we are passionate about and ambitious for the positive impact our work has on
people’s lives
• Kind – we foster kindness for each other, our environment and the diverse communities with
whom we work
Our mission
To Delight and Unite Communities through the power of live performance and participation by:
• Celebrating the joy that excellent creative performance experiences offer
• Connecting people together to improve community cohesion and reduce loneliness
•
• Nurturing talent and offering opportunity
Improving mental wellbeing and fostering happiness
Our personality
Friendly
Warm, relaxed,
relationship-building, ready
to have fun along the way.
Bold
Getting out there,
getting involved, standing
up for what’s right.
Collabrative
Always open to working
together, listening and
acting respectfully.
incorporating
Approachable
Expansive, amiable,
inviting all-comers, the
opposite of elitist
Cheeky
A little bit naughty yet
always nice, full of life
and gentle irreverence
Playful
A provider of fun and
frolic, we believe in play.
Vibrant
Buzzing, alive, colourful;
full ofinterest, excitement
and enthusiasm
Expressive
Unselfconscious,
creative, committed and
always captivating
Curious
Our creativity will be
invitational, intriguing and
inquisitive
Sociable
Meeting people and
making them happy,
one-on-one or whole
crowds
Intriguing
Mystery and excitement
that draws people in,
often new, always original
Open
Our practice will be
transparent, accessible
and shared.
friendly and first rate. They
“The team were so warm,
made the day so easy”
Play to the Crowd arts and education registered charity. Charity No. 1077139. Registered in England 03696681.